1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,867 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had a car battery installed at my home in Jan'24 by this company at a cost of $378. Then, in June'24, the auto for which this baterry was installed, died. The AAA rep said the battery cables were loose. I then had to spend a good portion of a work day dealing with this, because, the auto's diagnostics had to be reset by a mechanic, at a cost of $163. I recently spoke with 800Battery regarding this issue, and, they have refused to reimburse me the $163. Their position is that "anything could have happened in the 6 months to cause this", wow, I am very surpised at this and will not give future business to this company.”

Helpful Report

Posted 1 year ago

“I elected to go through this company as I really needed someone to install my battery. Wen through the process and when the battery arrived I reached out about scheduling my install. I was advised then that I had only purchased the battery. Everything through the process says the price includes delivery and installation, even their FAQ's. Apparently my area doesn't have a tech for install. So I ask about returning the battery...now I have to drive to their location between their hours of 8-5p, which happen to be my hours so I'll have to take time off of work to return it. Just be aware of what you are buying and getting. It's not a convenient process.”

Helpful Report

Posted 1 year ago

“I paid for the battery of 750 cca but I get the one of 600 cca. I talked to someone on the phone, he said it is the way of online business.”

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Posted 1 year ago

“This company is very deceptive. They sold me what I thought was a quality battery based on the price but once I received my invoice I discovered that the battery was cheap 125.00 but I was charged $200 to come and change the battery out. I was not told any of this by the agent on the phone. This is not an honest company and I will warn as many people as possible about these disreputable practices.”

Helpful Report

Posted 1 year ago

“A young gentleman came out and didn’t check the battery that was in car. I was leaving for a trip thst day and thought that was it. At my travel destination the next day car was dead. Apparently it wasn’t the battery. We probably paid 300.00 for a battery replacement that wasn’t needed. My problem with this service is that you better be sure it’s the battery!”

Helpful Report

Posted 1 year ago

“The guy said he was done and tried to put the battery cover back on under the seat without clapping the battery down, I ended up having to do it myself..”

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Posted 1 year ago

“Delivery/Installation on time and well done. Sales process reminded me of "Bait and Switch". Offered me two batteries suited to my vehicle based on license plate. Its a KIA. I chose the cehaper of the two offers (non-AMG battery. About an hour later recived a call saying KIA woud not allow non-AMG battery to be installed and I had to $120 more for a suitable AMG battery. I paid a total nearing $500. Installer arrived and said the battery in my vehicle was not AMG and must have been a replacement at sometime. I showed the man the battery was a KIA battery, non AMG and original factory equipment . To my way of thinking, II had been screwed out of $120 and lied to about the 2017 Sorrento needing an AMG battery.”

Helpful Report

Posted 1 year ago

“This is a scam. I ordered a Die Hard Gold and received a FVP Platinum. I have sat on hold for 1 hour with "customer service", left 2 messages, attempted the chat and they never answered. You can't even access the reviews from their webpage. They claim you have 30 days for an unconditional return but they never answer. I am reporting them to my credit card company as fraud.”

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Posted 1 year ago

“Very bad service. Broke my battery post now I have to pay more money to fix it.”

Helpful Report

Posted 1 year ago

“On 8/24/22 I had a battery replaced. Then over a year later on 2/19/24 it wasn't working. 1-800-Battery said if the battery was dead, they'd only charge me half of the $100 service call. The battery was completely dead and was replaced but the company still charged me $102.96. I got an email stating they refunded my $49, but they never did. I've called multiple times asking for my refund and never got one. The only reason I knew that I never got the refund is because I'm always checking my credit card statement. That is a pretty crappy way to treat the customer.”

Helpful Report

Posted 1 year ago

“scheduled online, between 1-3PM planned on paying cash they just cancelled the appointment emailing me they are closed. My credit card is maxed at the moment so I was going to pay cash. They never replied to my email saying I planned to pay cash. They've yet to reply back, they just cancelled the order/appointment and said they are closed around 1:28PM are they so idiotic that they can't imagine some people might pay cash?”

Helpful Report

Posted 1 year ago

“Tried to drive to work at 6 am, battery is dead. Paid an exorbitant price for ASAP delivery, ETA of “2 hours and 2 minutes.” Get a notification 3 1/2 hours later that someone has been assigned to my order. Contacted them 1 1/2 hours later wondering where the hell the battery service that I ordered 4 1/2 hours ago is. Got a snarky reply that “it’s just an estimation, and they don’t even open until 9.” You would think that would be said WHEN YOU ORDER ASAP service!”

Helpful Report

Posted 1 year ago

“They deliver the battery but the technician never showed up. I cancel the order and they charged me $99 for picking up the battery. Terrible company and staff Never do business with them”

Helpful Report

Posted 1 year ago

“Never came Never called Triple the price Filling complain to the attorney general and BBB”

Helpful Report

Posted 1 year ago

“The worst business interaction I've ever had. Techs would cancel minutes before being dispatched or before they would get here. I had 4 or 5 cancellations when all was said and done. 2 days of waiting. Avoid at all costs.”

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Posted 1 year ago

“I felt like I was scammed, and charged for nothing, I am still trying to get this resolved for being charged for nothing done or the guy even prepared to do anything to jump-start my car.”

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Posted 1 year ago

“Technician arrived to change my car battery 2 hours late, with no apology. He arrived in a beat-up old car with simple set of tools (he even had to borrow some of mine). He had no equipment or knowledge about maintaining power to the car to maintain computer memory and he had no OBD2 scanner to update vehicle onboard software with new battery installation status. I could have fitted a battery myself, but I used this service thinking it would be done professionally and in accordance with the vehicle manufacturers requirement. I will not use this company again for car battery replacement.”

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Posted 1 year ago

“I had a new battery installed and my car won’t start the next day.”

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Posted 1 year ago

“Technician never came. No communication.”

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Posted 1 year ago

“Gave this company my year, make and model of my car. They looked it up and said they had two options , gave them my preference and a credit card number. They sent my battery with a service tech to my house. She arrived promptly and was very polite and professional. The problem arose when the two batteries she brought would not work in my car and they didn’t have one that would. They charged me for the battery, 75 dollars service charge and mileage. No refund as of yet and when I called about it, they said no refund for the service charge of 75 dollars because of their company policy. They made the mistake, but still charged me for a service call! Buyer be ware!”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 5,867 reviews