“Worst ever.
Driver never turned up for collection and said there was nobody at home.
We have cameras to prove nobody ever arrived!
Thursday delivery to happen on Monday now if they turn up to collect tomorrow”
“I have made the unfortunate mistake of using them 3 times. The last one, through no fault of my own. All 3 times I've had issues, and they are the least helpful bunch ever. Delays, packages lost or sent the wrong way, and this last one, documents stuck in Cincinnati, because of customs clearance according to them, except I actually spoke to a customs agent, and he cleared my package a week ago. No on can or is willing to help.”
“I am so angry because DHL never delivered and lied to me. I requested to deliver the items for yesterday 29th Nov 9 am-1 pm through the website, but they never show up, then on the day, the system sent me a message at 16:08 on the 29th that said "they tried to deliver but no one was home" while I was home all day and night! Then I rescheduled another delivery for 9 am-1 pm on 30th Nov (today), and they again never show up while I am home all day and night today, but their system sent me a message at 20:03 saying the same fake message "they tried to deliver but no one was home"! They are liars! Don't use them!!!
Following up: I have rebooked a delivery for today 1st December. But, again, another no-show-up day on 1st December even after I contacted customer service, and a representative replied to me and asked me for the tracking number which I emailed them. Scammer!!!”
“The DHL service is absolutely ridicolous, have been trying to arrange the pickup of a package for more then 2 weeks now.
They serisouly have issues as I recieved confirmation of the pickup many times, but the driver never turns up.
I am also told many times that they will re-arrange the pickup but never do and still waiting for response!
Do yourself a favour and choose an alternative.
Shipment No. 51087012461107”
“I paid for 24hour delivery on 24th November. On the 25th the driver apparently noted that he had attempted delivery and couldn't gain access. Complete fallacy. I work from home and was actively looking out for the Van (I can see it approach my block of flats). Nothing. Anyway, it was the day England played their first game. Maybe that had something to do with. Im quite understanding and thought, ah well, ill just get it Monday. To save hassle and the drivers inaccurate status updates, I rearranged for delivery to a collection point.
Monday comes. Gets to 8pm. I check. They say they have attempted delivery again. Couldnt gain access. What????? To a collection point?
I wait till the morning and call through. Advisor says to me that it will be delivered today. I ask that the advisor messages the driver and requests they make sure the delivery is made today. I call several times over the day to make sure nothing is wrong and that delivery is still on. Gets to 8pm. Guess what? Driver claims couldnt gain access.
Wednesday 30th November. Today. I call at 8am. I ask the advisor to call the depot and make sure my delivery is out today. They put me on hold for 40min. They come back and confirm its definitely out for delivery today. 40min later I check the tracker. It says delivery for tomorrow 1st December. I call again. Advisor puts me on hold for 15min this time. Comes back and says, no its definitely out for delivery today.
Shortly after this, I get an email from DHL telling me the collection point doesn't have the correct machinery to accept my delivery. so I call again.
This time the advisor lets slip that my parcel wasnt out for delivery. How??? Its saying its out for delivery on the tracking page? I've been promised several times already this morning. After putting me on hold they come back and say.... they can get it delivered today. Complete lies.
I am now having to drive to their depot in Basildon to pick up my parcel. Literally doing their job for them. Absolute joke. I have now sent an email requesting compensation. Lets see how that goes. I'm not going away until I am reasonably compensated.”
“I arranged and paid for a pickup the other day which unfortunately I had to cancel. I did so through the helpline an hour after the booking and was assured that the cancellation had been actioned. However on checking my bank statement this morning I found that the payment had been deducted. No contact as yet from DHL to say that a refund is due.”
“After paying for next day delivery- doorstep to doorstep delivery… Recently, DHL won’t come on the expected date and they will deliver in nothing less than 2days after, of which next day delivery was paid for.. DHL is a total RIP OFF”
“First of all, they will hold your package with BS excuses because they don't have the man power to run the business, they get bottlenecked and put your package on hold with a dirty excuse. WORST OF ALL, it is IMPOSSIBLE to get a live person on the phone or chat, simply because they don't have anyone to talk with customers, you get in a maze of bots and go no where. AVOID DHL BY ALL MEANS!”
“One star grossly over rates this extremely poor company. They are certainly based in china. They have a LOT of poor delivery ratings. Of course you are VERY lucky if they deliver at all.
Mt rating is really “minus infinity” but I could’ve find a check mark for this high a rating for this rat trap company.”
“Dhl stealing valuable parcels!!!
DHL falsely claims to have delivered two parcels to me at a time when I was at home nobody rang the doorbell and checking the security camera from our building nobody came at the alleged time and date of delivery. The parcels contained a new pushchair worth 1000€! The driver probably stole it!”
“DHL gave me more nerves than any other service currently! I am disappointed at a "well established" German quality! I will never ever trust DHL anything anymore! Thanks for your service! Also do not write that I should contact the customer service! I am not a tool, I already did 10 times!”
“Driver said he had been to the door pressed the door bell no answer so knocked and no answer when we have a video doorbell and was no sign of any driver coming near let alone knocking. He then said he went to every neighbour but again if he had we would of seen it on the video of him walking past but nothing. He then phoned again saying he has to f*cking go so I said you've obviously gone to the wrong place or doors and he said are you stupid I went to the one on the corner that says your number when out door isn't on the corner and that there are doors either side of hers so as I try to explain to him where it is he said f*ck off and hung up so yes I phoned back and left and abusive message back to the rude pr!ck I then phone head office and they said he wasn't meant to be delivering to the house was meant to be a pick up point so won't be delivering to the house when on my invoice the delivery address is our address plus the item is too big to be left at a pick up point as well as too big for us to carry from a pick up point so wouldn't of ever ordered it to one. They are a complete sh*tshow of a company the drivers are useless incompetent invalid fools”
“Unable to pick my parcel up due to no pick up code even though email stated ready to pick up, 3 x trips to the pickup shop later after being given information that was wrong on 2 seperate calls to DHL i spent 4 hours trying to get my parcel and drove a total of 30 mile, i have now given up and will leave the parcel at the shop for 10 days then it will be sent back to the seller for a refund, i will never use a seller ever again that uses DHL, btw dont even bother loading the App as its as useless as they, one of the worst companies i have ever dealt with in my life.”
“The package was sent next day delivery. Parcel from Birmingham arrived at Norwich but consignee at Peterborough. The package was very important. Do not choose this company if the delivery date is important to you. There are drivers taken from the street who are irresponsible towards their work.”
“I sent my US official ballot ON TIME from Europe where I live to the US. I paid €45.00 it was supposed to be in the US within three days but after OVER a week it is still kept on hold in the annex for no reason whatsoever. I missed the voting deadline because of these people I wonder if they do it on porpuse to stop people from voting. This was some serious reason I will look into sueing them they stole my right to vote.”
“STAY CLEAR OF THIS COWBOY COMPANY. They are not a pro delivery service and are from amuter. Give a parcel to a drop off point to go out internationally. Gavd a five day promiss. It took 3 days for them to even pick it up? A week later not even left Manchester never mind England. Go to UPS they are the best”
“I ordered a package online and changed the delivery address 3 days before it was arriving in Australia on the DHL contact form. My delivery still went to the original address which shouldn’t have happened because I had updated it.
Very unprofessional and time wasting.”
“What complete morons! And I am being polite... I have been waiting 10 days for a simple letter to be delivered. I have requested redelivery umpteen times and for the letter to be folded through the letterbox. Nope, can't do it! I've taken an unpaid day off work today-wasted holiday, in response to a phone message from Rakesh at HR/ Complaints stating that it would be delivered today-it's not even out for delivery! I can't reschedule it because DHL have tried redelivering it so many times on days that I didn't request, that I have no other options to redeliver. So instead I just wasted over 1/2 hour on the live chat to be told it's not going to be redelivered today! A whole day of my holiday time stuck inside because DHL told me to because they can't follow a simple instruction to fold a letter. It's a delivery company-how hard is it to deliver??! When I asked to complain, Louise told me my complaint was being dealt with by Rakesh-clearly not, because he gave me the wrong information and I still don't have the letter! I will be seeking compensation DHL you useless 'delivery' company.”
“Very disappointing delivery and customer service!
I have paid extra for the express delivery as I needed the packages to arrive at a certain time for an event, and they have only delivered half of my shipment and sent the other half to the wrong place. I sent them both together and the delivery address was the same.
Their customer service consists of an automated online chat with no option to speak with a real person who has the capacity to actually resolve any issues.
Why are you so incapable and incompetent DHL????”
