“Absolutely the most incompetent delivery service in Spain. After repeating back to me my exact address, phone number, and email address each time I called to find out where the package was (I had to call 5 times, as the package was now two and a half weeks late), they eventually delivered it to a random service point somewhere in the city. Still haven’t received it. Every time you call, they apologize for the “inconvenience,” then proceed to do absolutely nothing to fix the problem.”
“Avoid using this service. You pay 3 times the price for a ghost service.
Paid for the next day delivery, their tracking system every time a long in tells me different information. Extremely frustrating experience. No idea when the delivery is going to take place and there is no way to find out as DHL online, telephone customer service is non existent.”
“I can’t rate this service low enough, failed delivery paid extra for early drop off, after 2 failed drops 1 to there own pickup point I collected it myself.
Note a driver came to collect on the same day to the same place but he said a different driver does the drops. It was even in the time frame I was told they would deliver. Well 15 minutes late.”
“Item was delayed for 24 hours then apparently attempted to deliver whilst I was at home now I have ro drive a 40 mile round trip to collect. Terrible service”
“I came to the DHL branch in South Liverpool at 11.35am 2nd November 2022 and was met by a lady with a name tag on known as Karen, what rude, abrupt, arrogant, and Impolite staff member she was, appalling in her mannerism and customer service approach. I am dumbfounded and would not of believed that such a reputable company as DHL would employ such a person to work on the front desk in the customer service department . I felt the whole experience offputting. I fully understand that sending goods abroad has to be checked individually and personal items must be looked at and inspected for security measures and procedures must be followed. I fully understand this and have no issues with this procedure, however the staff member doing this job is absolutely dreadful. Being in business myself I am of the firm belief that providing good customer service/satisfaction is imperative and of paramount importance along with politeness and courtesy is all part of a procedure in dealing with the clients.
CAN NOT, WOULD NOT, WILL NOT, AND SHOULD RECOMMEND THIS SERVICE TO ANYONE.”
“Zelfs 1 ster is 1 ster te veel.
Bestelling op 23-10-2022 bij Amazon. 2 engelse Kerstkaarten, 1 bestemd voor mijn dochter en partner en 1 voor mijn kleindochter, waarvan 1 het geld wordt teruggestort en 1 gisterenavond zogenaamd was afgeleverd.
Vanaf 23 oktober t/m 26 oktober heb ik via Amazon 9 emails ontvangen incl.
1 dat de kaart was bezorgd.
Verwerking door vervoerder DH: daarvan heb ik vanaf 24-10-2022, 6 emails ontvangen, dat ze vandaag voor de deur staan enz., met de laatste op 26 oktober en volgens DHL het pakket/kaart!, die zo in mijn brievenbus had gekund, maar rechtstreeks aan mij is overhandigd!!!!! Wat??? wanneer???? En nog steeds geen kaart! O ja, de kaart ging terug naar een DHL ServicePoint. Kan ik het ophalen. Bijna 85 jaar en zou beter te been willen zijn. Niet handig.
Amazon klanten gebruik Post.nl die is meer betrouwbaar.”
“Disgusting service. First they arrange for me to drop off a parcel at a shop that doesn't accept DHL. I found another drop off point and received a receipt. Parcel appeared on the DHL system as dropped off, then the next day updated to say it was collected. Then tracking added a note to say the parcel had not been received. It is impossible to contact anyone in any way - the only phone number wouldn't accept my tracking number from the drop off receipt, email is useless, live chat doesn't understand what you're asking - after 3 DAYS OF DEMANDING AN ANSWER!!!! I finally received an email saying we refused to collect your parcel, go and collect it. But the drop off shop doesn't have it and DHL refuse to tell me where my parcel is. The whole point of next day delivery is that it arrives the next day, not gets lost for over a week! Dreadful, hideous, awful company. AVOID AT ALL COSTS!!”
“This is the second time I got stuck having to use DHL to ship something from overseas, it arrive today in a plain cardboard box with a sticker that said “DHL repackaged” it’s a new Sony PlayStation 5 Pulse headset and the manual is missing the wires are missing the USB dongle that makes it function is missing and the headset appears that it was wet at one time and it’s completely unusable. I waited three weeks for this Christmas gift to come and it was brand new “In Original Box” when shipped !
DHL is the worst shipper in the world (in my opinion) and should just go out of business right now and save everybody a whole bunch of headaches, yes I will include photographs !”
“Worst delivery company I've ever seen. Even though I was at home, the driver left without delivering my parcel. He rang my bell and I asked for the name on the parcel. After saying my name, I opened the door and realized that he had left without delivering my parcel. A few minute later I have received a message from DHL that you are not at home, we could not delivered. For this reason, I connected to the customer service chat twice. Alex, one of the customer service agent, although it was their fault, Alex said that he could not reach the driver's phone that he cant not deliver my parcel today. I don't understand how they can't reach a driver working in their own company during working hours. After that, I connected to the chat again. One of the customer service agent his name is Chris. He asked my tracing details and I sent him my waybill number which he can see tracking details easly with this number. He just turn off the chat to my face and left the conversation.”
“Worst experience of my life, waiting in work for over 48 hour for next day delivery for the delivery driver to just decide finishing early is more important, none existent customer service and endless automated services. They still have my £1,000 order. I would rate 0 stars if i could”
“My parcel came all the way from Spain to Manchester in less than 24 hours but then to get it to me In less than 14 miles away it takes over 30 hour and still not here I would not use this company wast of time just full of excuses”
“We have a package we need with equipment we need and have ordered over a month ago. For the past 10 days, DHL has had our package and are claiming our business is closed because the main intersection is closed for MONTHS for construction and there is a detour. That all of my drivers, my customers, future drivers, other delivery people like FED EX and UPS find - everyone else except DHL can apparently figure out the detour to bring us our long awaited package. Worst service ever.”
“i placed an order on august 26th, on september 2nd i was sent the link to track the shipment but dhl never received anything.
i was told that dhl has lost the package and that they would arrange to send another one.
I have never received anything and they no longer reply to emails”
“Waiting for a delivery, get an email to say it's been delivered only it hasn't. Phone the 'customer service line, 22 minutes before they answer and they tell me the package 'was delivered to a porch with a brown door' (I don't have a brown door). They then lie to me, telling me they would sort it and get back to me, only nothing happened.
So I contact the company who sent the package, they contact 'customer service' and are told the driver will collect the package from wrong address and deliver to me at the correct address. That didn't happen.
DHL have lowered customer service to a new level of utter hopelessness!
Boycotted for life!”
“My package has been with them for days, drove round for 12 hours yesterday to only end up back at the depot. Service point closed an hour before advertised on dhls website. Customer services no help at all, taking over 3 times longer than their promises to be of no use. I'd rather walk to deliver a parcel than trust it to these jokers again”
“DHL is a nightmare. Sent 2 packages from Berlin to Amsterdam end of August they never delivered them and they sent them back to Berlin without knowing what was the problem. Paid again to send them to Amsterdam and again the same hapennt. They are sending them back to Berlin without knowing the reason saying that will start an investigation to know why. When I call them the only thing they say it's we don't know why we will start an investigation. They cannot contact the DHL department of the other country they ask me to do it. It's one company I paid to deliver me a box figure it out together. I will fill out a form for a refund, doubting that they will accept it and of course, I will send my packages with another service. It's more than one month without my personal stuff and clothes in a new city. I cannot believe there are services like this one!”
“Waited in all day for a next day delivery, 2 hours on the phone to excuses, hopefully they might deliver tomorrow. Sadly it will be after they were needed so I’ll have to pay yet again for this cowboy firm.
Shocking Hermes is better”
