“Ordered a Nest Google Hub Max from Google. Had email delivery 14 Oct. No delivery - couldn't get DHL to answer. Contacted Google - they couldn't get DHL to answer. Wasted 2 hours on the phone. DHL said we are not in. Google camera proved no one had attempted delivery. If Google can't hold of DHL how can I?”
“DRIVER IS A LIAR
Received a message this morning saying: The below followed by an email, this is a complete lie I have been in all day watching tv in my front room, I have Ring Video Doorbell to prove no one came, and no card left, lying waste of time company.
Your shipment PM7675735 is estimated for collection by DHL Parcel UK between 15:41 - 16:41.
Then I get an email 17:28 saying
WE STOPPED BY
Unfortunately, nobody was home to collect your parcel.
Our DHL Parcel driver attempted to collect your parcel at 17:28 today, but unfortunately you were away.
ABSOLUTE LIARS
This is the response from DHL.
Me
Absolute joke, waited in all day, just got email saying we missed you been in my front room for last 3 hours. No ones been, I have ring video door bell to prove it. Pleas send driver back call me 07769754500.
DHL
Hi Stephen, please confirm the shipment number and full delivery address so we can help you with this. Thanks, Dawn.
Me
I have asked you to call me if your not willing to do that I will post a further update on all your social media sites. you have my number.
DHL
Hi Stephen, so that we may assist you, please can you provide us with the shipment number and delivery address, we need to be able to check that the item is being delivered by DHL Parcel UK. Thanks, Tracy B
Me
FOA:MISS BERNICE DAVOR Consignment Number: APARTMENT 1421 FABRICK SQPUaArcReEl:
1 LOMBARD STREET B12 0AD BIRMINGHAM
WEST MIDLANDS B12 0AD
Weight: Telephone: Ref:
Alt Ref:
AB120A31385670111593001
31385670111593
1
10 KG
07402822468 PM7675735 PM_6385593_7675735 10/10/2019
50
BIRMINGHAM
Parcelmonkey Ltd (D900522/SO53 3TG)
CFWD NXT * GLASS FISH TANK HANDLE W/CARE
DHL
Hi Stephen, I can see you have managed to get through to our customer service team via phone, they have let the driver know to re-attempted the delivery today. Please confirm once received? Thanks, Emily
Me
You are so behind on this matter it beggars belief. Absolutely useless customer service,
The parcel was picked up Friday which if you’d checked you would be able to see, after me wasting 1.5 days waiting in and both myself and the recipient chasing your useless teams. I never got through to anyone and haven’t spoken to anyone from DHL. The recipient has.
Please close this as you are clearly not able to investigate this matter and provide me with an explanation to why the driver lied.”
“A DHL Employee BLATANTLY STOLE MY PACKAGE!
First delivery attempt- Claimed the item was signed for by myself! The buzzer did not ring, I only knew due to the email I received. I was home waiting for this package.
Second delivery attempt- claimed my item was signed for at Emma Flat C when my estate only has numbered flats😳 again my buzzer didn’t ring? I was at home waiting for the package 😳
DHL employees are thieves with no real excuses. The company I purchased the item from will take more action before ai can receive a refund. Really wanted the item which was a birthday present to myself.
Such a shame and waste of time. This company will go into administration if these antics carry on. I am a very unhappy customer ☹️ Worst unprofessional delivery service I have ever experienced this type of fraudulent behaviour with.”
“DO NOT USE THIS COURIER
DO NOT USE THIS COURIER
This is one of the worst courier service I used it they just RIPED me off, I lost a lot of money, I sent my parcel from Sutton Coldfield Birmingham UK to UAE after looking the box size and price online I went and drop it off on their courier service, they charged me £50. I just received the message that they will not be able to deliver the parcel and I have to pay 350 UAE Dhurms to deliver my parcel which they are saying is TAX from UAE government, now I have to pay another £80 to deliver my parcel. I consider this is cheering, they never mentioned any thing when I posted my item neither it mentioned on their website that TAX will be charged, I an very disappointed from their service, never expect this kind of service from big company, please never ever use this company, can anybody please guide me that what should I do, I want to open some kind of legal action against them so at least they do not deal the customers like that
Muyasser Memon”
“Their phone helpdesk is appalling, you just can't seem to speak to anyone.
When you call the head office to complain it just hangs up.
Absolutely ptaagg”
“I feel like I didn’t get what I paid for. The staff have no co-ordination in Uk and in Kenya. They first told me it will take 3-4 days to ship my parcel to Kenya but now it’s 11days. I was also not prompted about extra custom cost for my parcel while in transit. When I call them they keep brushing me off. It ended up costing much more money and stress. Would not recommend to use it.”
“Ordered a battery with 48 hours service on Sunday. Of course they sent a message of delivering on THURSDAY between 9am to 5pm. So I went to the DHL website to change the time for 1pm to 5pm. Of course the delivery man turned up at 11:45am. He was lucky I been at home in that moment.
But absolutely shame on you DHL”
“the worst company ever, hold my express parcel for weeks, THEY HAVE VERY EXPENSIVE TEL NUMBER TO CALL be careful - 08442480844, I wasted £20 for nothing, because no one there, from customer rubbish service, could help me ! they repit all the same story again and again, promise to call back , but THEY NEVER DO.
they charged nearly £100 for express delivery but they hold my parcel with no reason for long time now. No updates no reply no call back - DHL YOU ARE RUBBISH SCAM AND FRAUD COMPANY.”
“the worst company ever, hold my express parcel for weeks, THEY HAVE VERY EXPENSIVE TEL NUMBER TO CALL be careful - 08442480844, I wasted £20 for nothing, because no one there, from customer rubbish service, could help me ! they repit all the same story again and again, promise to call back , but THEY NEVER DO.
they charged nearly £100 for express delivery but they hold my parcel with no reason for long time now. No updates no reply no call back - DHL YOU ARE RUBBISH SCAM AND FRAUD COMPANY.”
“DHL 3 hours into a 9 hour shift - I got ran over by a pump truck, ponytail stood on and a full grown male tripped over me. Absolutely shocked never going back half an hour break traumatised”
“A company that does not care less about its clients or its customers. The most incompetent company I have dealt with in decades. Continually overcharging and incapable of providing accurate quotes. They often accept consignments for delivery to areas they don't handle, and pass the articles to the postal service whilst charging express courier rates. Totally dishonest and unreliable company.”
“Ordered some patio cleaner to be delivered on 17 September, and then some patio sealer to be delivered on 18 September. Waited in all day on the 17th, even got a text message to say they were on their way, received nothing. Next morning found my second order (Sealer) on my doorstep and a email saying they could not deliver my first order as they could not find my home/address. So now I have the sealer but cannot use it as I have no cleaner!”
“Worst service ever.
Waiting in all day then driver claimed he tried to deliver but nobody home.
I haven't moved from my living room window.
And no calling card left.”
“A company who had made a mistake with my order arranged to have the parcel picked up. When the DHL driver arrived he took one look at the parcel and said "not taking that ". He turned to walk away without any explanation. I had to ask him why. He said his can was full! Turned to walk away again. I asked what happens next? He said he would be back later that day. Waited in all day and evening. He did not pick it up. That was on a Friday. After several phone calls to the supplier, it was finally picked up on the following Monday. So, another day of waiting in. I would NEVER use this company if it was my choice.”
“First time no one shown up and on the web they put that delivery has been attempted by driver- not a true!!!
They set delivery for next day and before delivery time they have just changed for another day.
Automated system won't let you talk to anyone. The number on their website is useless. The 0844 is for dhl express and they just tell you its different company and has nothing to do with dhl parcel.
I will make complain to the supplier who is sending me an item to think about changing delivery company.”
“Rubbish service, appalling customer service.....
Awaiting an urgent parcel that had arrived at their depot the previous day. And there it sat for the next 5 days!! All attempts at contacting DHL were ignored or only responded to by an automated reply service.... Phoning was pointless, another robot service that lies to you with a delivery promise that doesn't happen. I presume that as they've already been paid by the sender, they don't have to give a toss about the recipients. Terrible way to run a business!!
Paul”
