“Awful! Would give 0 stars if possible. Sign up to get a notification when I was the next delivery stop - no text. Never the less I was in all evening waiting for it to be delivered between 18.42 and 19.42..... Checked on the tracker, apparently they tried to deliver. No doorbell no knock nothing not even a card. I check the 'event' on the website and find a gibberish message and pin ON THE WRONG ADDRESS! I check my detail and confirm that the delivery address is correct and it was. Now very concerned as it is pretty valuable item to me. Absolutely shoddy service. Try to rearrange for myself to go pick it up to find that the option is not available....great”
“Last week my parcel supposed to be delivered at my local shop. I had an email confirmation saying it ready for collection. At the next day I went to collect my parcel and the owner of the shop telling me that the courier come this morning and collect the parcel back. I try it to get through to customer service and i couldn't. 2 days ago I managed to get through to them as I was trying to track my parcel again then I got through to them. The guy I spoke to was extremely rude and not helpful at all and than he hung up the phone on me for no reason. So I dial the number again asking to enter my shipment, after I did is telling me it will be delivered today Tuesday 28th January. All day I sat in home and waiting for the parcel. I try it to track again and then is telling me it has been send it back to the sender. And I still don't know what is the reason for it and no even update from the DHL to explain why. This is the worst experience I have ever experienced. The worst, useless and unprofessional customer service I have ever seen it. This is the first and last when I will ever use the DHL. If I had the options to give no one star i would. I wish the DHL will rot in hell.”
“I ordered to University halls, due to security reasons, delivery isn't allowed into our flats. What do they do, they don't leave it in the reception, they don't call me either, they say I weren't home and leave. They also don't specify the time of delivery, they just turn up, when you're in Uni you're not always home like they expect.”
“DHL – The Worst Parcel Service.........
This company does not deserve 1 star !!
DHL failed to deliver my parcel as promised. When you call to follow it up they make excuses that driver could not find my house. If this was the case why didn’t the driver call me. They promised me they would call me back – they do not call you back. When I called them again, as they did not call me back, I was informed the driver could not deliver today and they would contact me with a time slot for the next day delivery – I have still not received a date/time slot for my delivery.
Customer Service is non-existent !! Impossible to deal with !!”
“Parcel arrived Monday, apparently required a VAT payment of which we hadn’t been informed. Demanded cash which we didn’t have. Wouldn’t wait while we made payment over the phone. Told parcel out for delivery on Tuesday, checked tracking at 5pm, there was a note to say delivery attempted but nobody at home, which was untrue as we’d cancelled arrangements to be there. Rearranged delivery for Thursday as we had an extremely important appointment Wednesday. 13.25 Wednesday received notification they’d attempted delivery! Phoned and was promised delivery today Thursday. Just had message through 18.15, to say they attempted delivery but no one one was home. I haven’t left my home all day. Their service stinks!!!!”
“I have tried everything with these lazy, incompetent fools. Most recently arranging for a collection point pick up to work with how incompetent I know they are. But unfortunately still no parcel.
From what I can see they just lie about delivery attempts and you get your parcel when they get around to it. Customer service is almost non-existent even when you finally manage to get hold of them. DO NOT USE THESE CON MERCHANTS!”
“No sign of my parcel, dhl said they'll deliver it on the 14th of jan, its now a day late no sign of a message stating change of date and time useless service the first and last i'll be using dhl!!!!!!!!”
“Received SMS telling me The Parcel is Out For Delivery, Estimated for Delivery 19:16 - 20:16 BUT NOT Arrived. Next Day another SMS for Delivery 13:41 - 14:41 NOT Arrived.
Tracking Number: CQ309481444DE”
“Avoid at all cost. It is impossible to speak to a human when something does go wrong, and with DHL, something is guaranteed to go wrong!
I had a package sent from the UK to Da Nang, Vietnam. From the point of me entering the address of Da Nang into their system to it arriving in Vietnam, someone or something changed the city from Da Nang to Hanoi... Unsure how or why, but mistakes happen etc..... BUT after trying for 5 days to get through to a human, to simply request the change, it is impossible! Their only number 02476 937 770 is fully automated with no option anywhere to speak to a human operator... Possibly the worse company I have ever had to deal with!”
“DHL Express has missed it's delivery promises, lost parcels, sent confusing texts, telling you you were not in when you are, and several times you'll end up calling their (premium rate!) customer services to try to find out what's going on.
There you'll be told that somehow its your fault, make up some reason that is obviously incorrect and can only apologise when you point it out. It seems the customer is never right..
It is one thing to make a or even more mistakes, those happen, and it's another when you pay for something, just to be treated as if you're done a favour for and provided no recourse for a service not delivered. I tend to be easy going but DHL is so absurdly frustrating to deal with you can only laugh.”
“This company left a £225 rug in my front garden and not even hidden away from anyone seeing it. They put a card through the door to say left in a safe place. When I emailed them to say the parcel was not there they said it had been signed for by my, this was not possible as I was in work, so someone must have faked my signature!!!! My neighbour called later with my rug as they had seen the courier leave it in my garden. Very worrying and I will be going to the ombudsman consignment 31329010248640.”
“My estimated delivery time was Monday 30th December, but DHL attempted to deliver the parcel on 27th when I wasn't expecting it. I tried to redirect the parcel to the local collection point chosen from DHL website. They failed to deliver it to this address three times. I spoke with customer service on 2nd January and I was told that I have to collect the parcel from the depot. I travelled for two hours just to find out that the parcel is not there as they were trying to deliver the parcel again to this same collection point and failed again. I was assured that they will deliver the parcel to my primary address the next day and they gave me a telephone number to call depot in the morning. In the morning lady said she will not talk to me due to GDPR policy! I called customer service again and they couldn't track my parcel. They took my telephone number and told me they will call back ASAP. They never did! It's horrible horrible company!”
“Two weeks and counting!
A week before Christmas, I decided to treat myself to a bundle of new clothes and a waterproof coat and ordered them online, paying extra for next day delivery.
If you had told me then that I still wouldn’t have received them in the new year, I’d have thought you were crazy, but this is precisely the situation. The staff at the retailer where I bought the items are lovely and despatched the parcel on the same as the order. Confirmation of this was prompt along with the tracking advice.
Sadly, here I am, over two weeks hence and the package is still undelivered.
Nothing I can do seems to be able to get DHL to deliver the thing and it is very frustrating. The parcel isn’t lost, it’s just fallen into an administrative crack in the system and no amount of chasing by either myself or the retailer seems to be able to shake it loose.
The trail of broken promises by DHL is now inexplicably long and I have now lost faith in them completely and I feel compelled to use social media to try and ‘shake things free’. I shouldn’t have to do this!
Please could someone at DHL get my parcel to me?”
“Had a yellow slip saying they tried to deliver a parcel but the only number on the slip does not exist. No idea what it is and I can't ask for help with the customer services because thr card number does not exist. Once again DHL is the worst.”
“Appalling! Waited in for 2 separate days and still no delivery! First they couldn’t find my address (other companies have no problems) today not even an excuse! Can’t get in touch with customer service - disgusting”
“They are careless and probably thiefs. Expecting an important parcel from Portugal, it never arrived. Apparently it got lost in Spain. Excuse "It's Christmas time", they have absolutely no care for the parcel and for the costumer. I strongly advise to not use this service, you probably will get without your parcel too.”
“Managed to get a package from Germany to Runcorn, but struggled with the last few miles. After the driver claimed nobody was in, and then failed to deliver to local parcel shop, package was stuck in Runcorn depot for 2 weeks before being returned to sender. Was lied to by customer sevices in Coventry and somebody at Runcorn that my package would be sent out again before somebody afmitted today it had been returned.”
“My review went from 1 star to 5 star and here is why....
I got the text about my parcel delivery whilst on my way to an appointment. I phoned them and got an automated service that only gave me the same information as the text. I phoned two other numbers who simply transferred me to the same number
I missed my delivery, it was brought to my address though, a neighbour told me.
I rebooked it to be collected by myself l, got a 30 minute train journey, a 15 minute bus and a 10 minute walk to the depot.
The parcel was there, only took me 5 minutes to wait, so I was already happy.
It was a large parcel and I carried it towards the bus stop.
A DHL driver passed me then came back, asked where I was going, gave me a 15 minute lift to the train station and was an absolutely lovely person with a good heart.
That made my day more than the item I actually collected lol!
We need more people like that in the world and all I ask from DHL head office is please give us a good customer service option on the phone.
Thank you once again to Jez, the driver at the Dartford depot and God's blessings to you and the family.”
“Useless service, driver did not pick up.
I phoned customer services to be informed the driver tried to pick up at 4:30pm but the 'goods were not ready'!....funny that when the door bell has not rang and the parcel has been on my desk since 12.30pm.
clearly the driver needed to go home early, unlike me who has been here waiting.”
