“Disappointed
I got a text on Friday that my parcel will be delivered before end of day. I waited at home only to receive another text that they didn't meet me at home. I needed the parcel urgently even extra only to be disappointed. Look into your drivers, some are lairs”
“Terrible, first was three days late in picking up the parcel. The seller stayed in to await the pickup but they never showed. Customer service told the seller they would deliver on Monday to compensate. The parcel was not delivered Monday, in fact the tracking information showed that it would be delivered today (Friday). On Wednesday it arrived at a delivery facility three hours drive away from here, it was there for two days before departing in the early hours of this morning. It has still not arrived at the local delivery depot. A milk float could travel faster!! Called customer service and was told that because today's delivery truck has already departed then it will not likely be with us today, but will be with us next week!! This is totally unacceptable, has caused us a lot of grief as well as cost us a lot of time and money!! Any way of getting compensation??”
“I am waiting for my parcel here in my house, nobody came with my delivery, I am infront of my door with my mobil in my hand and I received a message were DHL said that they ettempted to delivery at 10.05am and nobody was at home. I saw my phone inmediately and I am trying to contact the office but is impossible the numbers they give in the web page are premium and the another for normal in the Uk is just machine, I couldn't speack with any person. I am feeling very stress with this company.”
“I ordared a washing machine via argos to be delivered on 10/6/19 I was given a 4 hour time slot between 11:30-15:30 at 16:30 I calledto chase delivery I was then told drivers whete fi ished for the day which couriers stop delivering at3:30 I paid ££60, delivery and the driver never even had the guts to call me some poor customer advisor from argos had to take the rage. Worst company ever would give - score of this was possible they also cost me a day's wage as had to take unpaid leave ading even more insult. Would not use this company again would rather carry the washing machine on back than use these clowns.”
“Waited in all day after a nightshift at work for an item you were supposed to deliver between 1-5-30pm (from Homebase) NO SLEEP!!. Now get a text message at 3.45 saying item on van but you not delivering as you have no time and to re organise the delivery. WASTED MY TIME and MY KITCHEN fitters TIME You don't answer calls don't reply to voicemal messages and now say you will deliver between 7am and god knows what hour on 19th June. You are a total disgrace and I hope homebase pulls your contract. I have emailed your MD and the MD of Homebase (whom I have also left a scathing review for) just WHO is compensating me for the lost time and aggro??”
“DHL text and email you on the day before and on the morning of the delivery, you are kept informed all the time. I had two parcels delivered in two days and have nothing but praise for DHL I only wished they are the ones who deliver your passports for government but sadly they use another company. The driver was helpful courteous and pleasant, even asked did I need help in with parcel . I really would use any company that use DHL as there delivery company they are top class. Thank you DHL .”
“The main reason not to use DHL is their customer service number is 7p per minute. I think they intentionally screw up their parcels as they can make a fortune from these phone calls.
I used DHL a few years ago to bring a package from china. Why have a tracking system that does not track?
After that experience, i vouched never to use them again as first impressions gives you a good insight to performance.
A family member had arranged a delivery to us in the UK from South africa. Had all the shipment and tracking info that is fine but due to unforeseen circumstances, we had to arrange to collect it from their depot the following day.
I went to the designated depot to collect and it was showing as still on the van but it should have been left at the depot the previous day as arranged. Called customer services and eventually told, that it is showing on the system at the depot we picked. But the system at the depot said it was still in transit. The second call to customer services then said, it was still on the container. What container? This information was not corresponding to the system at the pick-up depot. If this was still on the container, then it has not been put out for delivery as per their delivery date and tracking system. Someone or something was lying.
In total, the three phone calls to customer services has cost around £25. We still dont have the parcel and dont even know if it is at the correct depot or even in the uk. The saga continues, will update.
Please do not use DHL.”
“The reputation of this company depends on its delivery drivers and its customer service , and one bad apple can ruin a customer’s experience. This has been the story in my case, having been given three dates for the delivery of my parcel, and being let down on all three occasions. Couldn’t care less attitude by customer service operator, the delivery driver telling downright lies about so called attempts to deliver. It was basically “my problem” even though it was they who had failed to provide an acceptable service.
Would never again by anything from a company using DHL to deliver.”
“AVOID ABOID AVOID
I would' given 0 stars if it was possible. I didn't choose DHL. Amazon Did!!
Stay away from DHL!!!!!!!! Wasted 2 days to wait for delivery. Fake delivery attempts!! Nobody even try to deliver it.... Than you have to travel 10miles to pick it up?! Bulshit!
You request time frame for delivery but than they can't guarantee it. Why you give ut as an option any way if its not working?!
AVOID! AVOID! AVOID!
Mariya Gerginska
Cambridge”
“Truly the worst of worst.
DHL are arrogant and need to be investigated judging by the terrible reviews on Trust Pilot and others. They lost my parcel and failed to even call me back. £450 value gone !
Avoid DHL at all costs.”
“Control account work on behalf of DHL as a debt collector.I had an invoice from DHL for £996.23 for the importation of two mobility tricycles including a levy for £361:23 which I did not understand what it was for.I thought it was an import tax but a mobility scooter is zero import tax so I thought I would query it with DHL.So I sent them an e mail and they said not to pay it while they looked into it.Nothing happened then until I got a demanding letter from DHL so in receipt of that I paid the difference between the £996 and the £361 expecting them to come back and ask why,so I got my original question/Query answered.DHL drew the money from my bank on the 17th April and I then received the debt collectors Controlaccount) demand on the 26th April for the full amount plus debt charges.I then sent a recorded letter (I have signatures for acceptance) to both DHL and Controlaccount outlining my invoice query and asking for an explanation.I have never received a reply to either letter just another demand from Control account for the balance now owing plus charges.I have tried to talk to controlaccount by e mail but this is impossible as they only want phone calls so you have no record of what transpires.I sent an e mail via their own website asking them to e mail me as I wanted a record and they replied thanking me for asking for a statement of what I owed.I think I have the right to query an invoice (After 45 years in business) if I want to and should have a reply so I can then agree to pay or dispute same.
My wife has paid the amount behind my back to get rid of it as I was prepared to go to court with my paperwork,showing that nobody could be bothered to talk to me about an invoice query,just ignore any reasonable request and hound me into the ground.
DHL and controlaccount in my own opinion are acting as dictators and bulldozing customers around.I am surprised that DHL want to get a bad reputation acting this way and using debt collectors that you cannot send an e mail to.Shame on you both.”
“DHL Parcels: everybody's worst ever delivery company.
Level of customer service is zero
DHL Parcels customer telephone line: 02477 711 922. You WILL be able to speak to someone who might be able to help.”
“To failed deliveries for a birthday present. There is no way to contact the service or company other than via a contact form on their web site or an automated phone line. I now have 5 case complain numbers generated from their contact form. The phone line kept cutting off at the crucial point of arranging new delivery. You can't speak to anyone. The tracking info is four days out of date. They delivered to the wrong door leaving the contact delivery card on the floor outside the house.... Just the worst service ever”
“1. Missed parcel. HOW?!?!?! I was home all day! I got a big wide window in the living room with my son playing all day with the tv on. I didnt hear the door bell nor anyone knock in the door!
2. I have asked to redeliver tuesday. I phoned this morning and said its left the depot already and it was made clear to me that it will be deliver today, i was in my living room since 7am and phoned them at 3:30 to say what time it will arrive, then i was told its in the depot waiting for me to collect. I have been waiting in my living room for over 8 hours just for them to tell me later on that my parcel was also waiting for me in the depot. This company needs shutting down”
“DHL refuses to speak to me about a parcel that was going to be delivered to my house from my amazon account as the name on the bill was Crystal Cottage the name of my house, they said that because my name wasn’t on the bill they would t speak to me so therefore I can’t help, they need to speak to Crystal Cottage 😂”
“I’ve had three deliveries from DHL in the last month from overseas and one UK. All have either gone to the wrong address or failed to turn up on the promised day. Ridiculous a parcel can get half way round the world and then can’t make a 15 minute trip correctly. Cost a fortune in time of work and probably spent around 4/5 hours on the phone at 7p a minute!!”
“Horrible company, when all goes well the delivery is very fast, but when there is a problem get ready to lose your stuff.
I've sent 8 packages from London to Lisbon and IPostParcel, DHL, Deutschepost our whatever these thieves are called managed to lose 6 of those packages.
The packages size: 60cm/50cm/40cm and 25KG!!! How can one lose a single package like this? And these chaps managed to lose 6.
Their tracking system is useless, the people that work at Ipostparcel are useless as well they can't help at all.
I went myself to the local depot and no one was able to help, it's impossible to contact the German warehouse was they don't even try to speak english and more than 2 months have passed and still no one knows about the packages.
I've lost around 100h calling them, texting them, chatting with them and nothing.
Btw, to make this even funnier the 2 packages that arrived 1 was completely broken, and I wrapped everything well with bubble wrap and all that.
Avoid this company, stop giving them money, these guys are rubbish.”
“Avoid at any costs!!!!
Nobody is doing any work there,3 attempts to deliver to a wrong address and nobody updated what i told them. unbelievable service from one of the biggest in Europe!!!!!”
“Wow! After spending 3 hours yesterday trying to get my 'next-day service' parcel delivered today (Saturday), they finally agreed to upgrade it to a Saturday delivery... But guess what? They messed up again! According to their system, the driver has been unable to gain access?!?!?! The 'Tour-De-Yorkshire' passed through Whitby today and some roads in the town were closed but ALL routes into Whitby were open and several options to get to my address were available... I will NEVER use this excuse of a company again. They have cost me a lot of money and legal action is being considered for breach of contract.”
“Absolute garbage! Practically impossible to speak to somebody and when you do, the goon cuts you off. ZERO customer service facilities here in the UK. Worst service I've ever received.”
