“DHL Fraud Company | Never Book International Shipment with them | DHL will say Shipment is Stuck with Custom Clearance Event even though all requested document submitted | Not providing any Indian Customs document | Asking additional $70 to return the shipment else threatning they will destroy the shipment.
If you want this kind of customer service sure go ahead and get harrased by these folk, luckly my package item was not costly and I dont really bother anymore, but I want to expose they international shipment tactics to extract money.
Sent a hard drive from USA to INDIA (Delhi) with some wedding data, DHL says the package is detained by Delhi Customs and DHL is asking $70 (non duty etc) to be paid in order to process the return shipment and not providing any document from Indian Customs
DHL Tracking - 2740647781
They just put the status in Custom Clearance and everyday the a new record entry happens but they are waiting for me to pay first so they can either return the shipment.
Never ever again. Pay few bucks extra and ship with Fedex.
See live tracking information by cliking here what they do to their customers to ask for additional payments on the name of Customs of the country.
http://www.dhl.com/en/express/tracking.html?AWB=2740647781&brand=DHL”
“Why is there not an option for 0 stars because dhl are scammers. That's why there is no customer help....if they make a mistake you have to pay 7p a minute to help them sort it out
..daylight robbery”
“Since they have switched to DHL PLUS it has gone downhill fast. The other system was very fast and accurate Now when I book a collection to be picked up from my customer everything looks the same as before but it is not the same they come to my location to collect not my customers Also when you have to phone them, you are told all about how much the call is costing us. Also while on hold to speak to someone they go on and on about their terms and conditions all the while charging for the call on top of what my phone provider is charging me for the call. It is a total rip off.
The actual collection and delivery are great but they do let themselves down with their phone system. I am not charged by any other company but DHL. Sometimes you are on hold for a long time and that is after the long greeting message.”
“Item shipped via DHL Dec 4. Arrived in city Dec 24 which is acceptable given Christmas mail. However, I had made a mistake in our address but rather than call the number on the package- we are 4 mins from the airport depot which I passed 6 times during that period! - the item was held for about 2 weeks, then returned to the US retailer. Now 2 .5 mths later I am still awaiting its return there and my consequent refund. Far from impressed..”
“A food hamper from Marks Spencer was to be delivered on Saturday morning between 9 an 10 am. It was clearly marked "contains edibles". I received a text to say that it had been signed for by Paul. I phoned Paul on Sunday to wish him a happy birthday and he knew nothing of the parcel, let alone signing for anything. He asked neighbours and they eventually found the food hamper from M&S in the community bin area! The parcel was still clearly marked "contains edibles"! The hamper is of no use to anyone having spent a night in the bin area in rain. Totally disgusted and annoyed by this driver's lack of integrity and stupidity. So thoughtless and costly. DHL tell me in response that they are satisfied my parcel was delivered! I have now been told that some of my comments cannot be accepted! Don't ask me for a review then.”
“This is my second time that DHL handled the delivery of my orders and I always have to reschedule the delivery. They don't give updates when it's already on transit or already at your home for delivery. The only update that I got from them is a text message stating that "they tried to deliver the package but no one was home".
I was home between the time of delivery and didn't hear any ring on my bell or receive any updates.
It is frustrating that I have to call DHL to ask for redelivery. They just stated that the delivery person has more than 200 packages to deliver and they don't get paid to wait for the receiver to pick it up.
I woke up early and cancel all of my morning appointment to wait for my package to arrive and I have to do it again the next day because they failed to deliver my package. I feel like I wasted my time waiting for nothing.”
“Lies, lies and more lies! And it's impossible to speak to a human. It's the usual story of waiting in for a delivery then discovering a so called attempt has been made but you weren't in.
Well I was in and nobody called, nobody rang the bell and nobody left a card despite what it said on the text message which DHL sent.
Can't they deliver later in the day? No, it will disrupt there schedule I suspect. Hopeless, hopeless, hopeless! One star is too much.”
“London 2019 can't find address..... š
The customer service says they tried to deliver the package but the driver did not found the address. Its a High Street two storey building (Its a pub building with massive signs on it) but the driver was unable to find it. Funny.....
I called the customer service to redeliver it to me they assured me it will happen asap. Since then 2 full weeks gone, during the time I spoke with the customer services 3 times about the same problem all the time they said no worries it will be with you in the next two days.
Today I called again 4th time about the same package... Guess what... They said it was sent it back to the sender...
I belive they did not even tried to deliver/redeliver and to be onest I belive they lost the pacage and try to avoid the consequences... One star is too good rating for this service, I would not even call this a service..”
“admitted damaging my goods and then proceeded to fob me off from one person to another , i paid extra for insurance and they are doing everything possible not to pay out”
“"We're sorry but we haven't been able to deliver as our driver was unable to gain access to the delivery address" Driver is a complete and utter liar. I was literally standing outside waiting for it! Incredibly poor service.”
“Asked for my parcel to be left with neighbour, got home to find card put through door telling me it had been taken back to depot. Not even attempted to leave with neighbour. Rubbish service hopefully my first and last experience with them !!”
“Claimed to attempted delivery. No card and no sight of anyone on my CCTV. We were in so obviously no delivery was attempted. When I finally found a contact number, that was not a premium number, I was told "it must be a human error" ???. Cancelled order (eurocarparts) and went elsewhere.”
“Tried to arrange a collection and the person on the end of the line needed additional training before dealing with a customer! Ket apologising for "misunderstanding"... it wasn't a misunderstanding it was blatant errors on her behalf!
Then, return delivery was made without any notification. I arranged redelivery immediately to a store nearby. Apparently the store declined to accept it... How is this possible when they are an option on the DHL site?? The website to track still says it is "out for delivery" hours later. It also took hours for someone to reply on social media.
Surely a company this size should have better service? Will never use again.”
“On Wednesday the 16/1/19 a slip was put through my door to say they attempted to deliver my parcel but no one was home, on the slip was a link to re arrange my delivery, I went on the link and re arranged my delivery to go to my local shop as it then said 'Your item will be delivered to your Local Parcel shop Thursday 17th which was perfect as I needed my parcel for Saturday as it was a birthday present, it also said 'When your parcel is ready to be collected, a notification containing your pick up code will be sent to you' so on Thursday I did not receive a code, or on Friday, so after work on Friday I went to my local shop to see if it was there and I was told 'there's no parcel here' I then emailed DHL asking where it is, they got back to me and said its still at the delivery service point and that the delivery service point have been questioned and that they have rescheduled my delivery for tomorrow which was 23/1/19 it is not the 24th and I still have not been sent a pick up code, as I have emailed them again!
Very Annoyed as I need to send my Parcel back as its to late to give, I had to go and buy another present!
first time I have used DHL and it is most defiantly the last!!”
“VERY VERY BAD SERVICE (with the exception of Dawn in Customer Service) unacceptable delivery status...driver did not even get to property - confirmed by customer service - depot not call me to apologise...the worst communication and minus stars if I could put on rating...I doubt if I will be contacted....I will not use DHL after this experience...whatever happened to customer care, ownership and responsibility....DHL don't deserve any customers if this is the way they treat them...”
“Worst company I Ever had to deal with ! Worst costumes service!
Try get from dhl where they left my parcel and told me is sing By Ryan
No idea who is Ryan driver didnāt left any paper about where he left my parcel
So I think he canāt be ask do his job and give my parcel some on the street!
The worst company in uk !”
