“Ordered online, it unfortunately the supplier used DHL. The onlone tracking said my parcel had been delivered......it had not. I was in all day. I contacted DHL, who contacted the driver, only to be told it had been delivered to a house with a blue front door. I do not have a blue front door!! How is it possible for a delivery driver to put a parcel with a clearly printed address label at a different address. Also, how can a they remember that?? They are handling hundreds of parcels all day - most going to the wrong place no doubt. DHL are no longer interested. So where is my parcel DHL? You are a complete clown outfit and should not be in business.”
“DON'T USE DHL EVER!
I've heard DHL had really bad service for a longtime now so never voluntarily used their service at all. But I had two experiences with them because I purchased something online and the sellers mailed the parcels using DHL. Both times the parcels never arrived on time and what's really upsetting is that they gave you a delivery time that they don't stick to and make you sit at home wait for whole day and then send you the 'Sorry we missed you because you were not home' email when you have been home ALL DAY just for the sake of an important parcel.
It's one thing that things went wrong and delivery is delayed but another when you let the customer to take the blame for something you made up.
What's even more annoying is that after I received their funny email I called their customer service right away (literally right away so the driver might be able to come back if he is not far away). I was then told that customer service phoned the driver and he is coming back now as we were speaking and he would phone me before he arrives. At that moment I was like okay at least I can get my parcel today then I waited for another TWO HOURS and nothing. I then phoned the customer service again, who looked into the case and told me that the driver has returned to the depot and couldn't deliver today. ARE YOU KIDDING ME? I wouldn't know the driver was not gonna come if I didn't phone them and they're just let you sit there and wait. I guess its NONE of their business anyway!!!
Please DO NOT EVER USE their service if you are mailing something, there are plenty of other options, and the same for merchant, using DHL would only make the experience unpleasant for your customers, which is no good to you as well at the end of the day.
I gave one star for the second customer advisor who were at least helpful at sorting out whats happening.”
“Please I beg you avoid dhl, for your own good it a very bad service especially dhl Nigeria, the customs in Nigeria and dhl Nigeria always plan together to steal people’s goods and extort from them. It has happened to me twice, I laid complain the first time thinking it would be resolved but the second time was worse, I even have proof. Please AVOID, RUN AWAY, BLOCK!!!! DO NOT USE!!! YOU WILL REGREET IT IF YOU USE THEM. DONT SAY I DIDNT WARN YOU !!”
“Dean Stephenson
Had a very bad time with very bad service from Dean Stephenson DHL Export Clerk Liverpool.
Lost my personal items which cost me thousands of £££££”
“Said they'd called to collect parcel,we were in but heard & saw nothing. Were out next day so arranged day after for pickup.
They called on day we were out. So had,to,take parcel to depot 19miles away. Their telephone customer service is an automated answer machine which is useless.”
“3 minutes ago
Awful service - be careful
My parcel was due for delivery between 9am and 10am on Tuesday the 16th of July, nothing arrived and I went out at 10:30am until 2pm. When I got home there was no delivery attempt card and tracking info had changed to say that it was due for delivery on Wednesday 17th of July. On Wednesday it had still not arrived, so I checked the tracking info again and it was now saying that my parcel had been deliver on the Tuesday and that it was signed for by me at 12:21pm. No one was home during this time and I haven’t received my parcel. When I emailed them I got no reply. So I direct messaged them on twitter. I asked to see a copy of the signature as clearly this is fake/or a lie as I did not sign for this parcel, was not in at that time and have not received this parcel. They told me that they are not allowed to show me a copy of this signature. They have since ignored my messages. Awful service. Either the delivery driver has lied, delivered this to the wrong address or faked my signature. I have no idea where my parcel is and The customer service I have received so far is shocking. They basically told me they can’t help and it’s now the senders issue. But it was DHL that have lost this package. I think it’s ridiculous that I can’t see “proof” of this signature.”
“It happened again. I have been told that parcel will be delivered today between 5pn-6pm.. I was back home nice and early at 4pm.
Delivery man never showed up. No surprised.. At 7 pm I rang dhl customer service. They told me that he has the same note in the system as me: Your parcel will be delivered today between 5 and 6 pm.
Then the online status of my parcel has changed to: The delivery has been refused... Please contact the sender. (the sender lol) I went downstairs as I live in block of flats and have found BLANK note from dhl delivery man by the main doors of the block of flats. So I rang the customer service again, had been redirected several times again and FINALLY I have been told that the item was delivered 3 hours before agreed time, no one was at home and I have to rearrange the delivery, so I did. I will keep You updated.”
“I would never use or advise using this company. Why? read on.
While I can accept that things can go wrong occasionally with delivery services, traffic, vehicle breakdowns, accidents, etc. but what is most exceptionally annoying is not advising the client when a delivery goes badly wrong.
On Thursday I waited for my next day tracked delivery sent on the Wednesday, nothing arrived at the due time, after three hours overdue I checked their tracking on line, it stated that the delivery was due three hours previously, no mention of the delay. I checked again later, the tracking information had been updated advising that it would be next day, Friday, delivery with no explanation. On Friday, the tracking site had reverted to the original information, i.e. delivery was delayed until Friday. I waited all day until 4.00pm then contacted customer services by 'phone. The person who answered advised me the my parcel was back in the warehouse, she was very apologetic and told me they could not deliver on Saturday but that I could collect it myself, 49 miles away, on a Friday at 4.00pm? No thanks! Finally arrived 5 days late, no reason given, no apology and their terms and conditions effectively mean that no compensation is due.”
“Utterly useless company.....went for the next day service and 7 days later it is still not delivered and the latest message is they will attempt to deliver on day 10. The driver is delivering to a factory and claims he can't access yet when I call them they state they are open. The driver has a contact number for the receiver but obviously can't be bothered to call it. Whenever I try to call them it's an automated system so no one to speak to. USELESS!!”
“As others have reported, they said they tried to deliver but didn't. Then they reported the address was bad and couldn't deliver. The phone system is automated and its not possible to call even though their website says it is. Fortunately, I change the routing to a nearby shop and got my parcel. There was nothing wrong with the address.”
“Horrible experience. I shipped my luggage from the UK to Thailand. Shipping is pretty fast (only two days), but the customs process DHL dealt with took almost a month, a process that can be done in a day. On top of that, I also had to pay DHL quite a lot for the time (1 month) my luggage was kept in storage while DHL was veryyyy slowly dealing with thai customs. Would’ve gave it less than 1 star if I could.”
“Text at 10am of delivery at 1pm, missed the delivery due being away with limited phone access, second txt saying delivery next day with times, I organised for my daughter to be home. No delivery and no explanation as to where the parcel was, 4 days later they randomly deliver it to a parcel shop half an hour away, and claim that this had been requested and that’s why the second delivery never happened, this is lies. I have tried twice on line and 3 times by phone to get a code for collection, they claim to have sent the code, nothing received by me either by text or email. It’s just lie after lie. I would avoid buying from anyone who uses DHL”
“Appalling service. After not being able to get my parcel from a locker, despite several tries, I contacted Customer service who said they would deliver to my home. Waited in all day, no delivery. Phoned customer service at 7p a minute to be told they can't take the parcel out of the locker for re delivery for 7 days, so why I was told it would be re delivered a day later, God only knows. Poor organisation, clearly profiting at the cost of customer satisfaction. I order goods regularly from a company who use DHL, so will complain to them also about their choice of delivery company. If enough people complain maybe they dump you. Companies like DHL don't deserve to be in business.”
“Was told my delivery would be with me this afternoon, waited in, to get an email saying tried to deliver but I wasn't in.
If you didn't have time as ideas towards the end of the day just say, don't lie and say you tried to deliver!”
“Delivery driver should mind his own business and do his job of delivering and collecting parcels and Without any stupid comments. Bournemouth westcliff gardens”
“I didn't choose DHL as my delivery provider, the Company I purchased from(euro car parts) use them. All other couriers I use have good tracking systems in place where you can see where your driver is and how long until your package arrives. However, DHL have none of this technology, they state that your package will arrive by the end of the day (really helpful) I have wasted a days holiday waiting for my delivery, which is a replacement Car Battery. Not to mention missing the slot at my local Garage to have it fitted. Looks like I will waste another days holiday tomorrow as I won't have my Car to get to work. Terrible Courier service and backward information service provided.”
“The worst , most unreliable company to deal with.
I paid for an express service 1-2 days, as it's urgent and my parcel hasn't been delivered 5 days later. Customer service lied to me that my parcel was hold by Heathrow's customs. I contacted them to find out that they never received it!
Last time in my life I am using this company.”
“There was an issue on my order where two digits of the post code where wrong. Apparently this was enough to throw a delivery and logistics company into a state of confusion and something that could have easily been rectified if they just called the phone number on the order or gave customers a way of contacting them.
The idea of providing customer service through social media is a great one until the company decides responding once and then ignoring more than ten messages constitutes as good customer service.
When someone finally called me back, their only course of action was to blame other members of the DHL customer service team, offer a half-hearted apology and tell me that I was in the wrong.
Where possible, I will elect not to use DHL again and I strongly advise anyone else to do the same unless they want to face a wall of impenetrable customer service fronting a company whose sole service is clearly flawed.”
