“I feel like I didn’t get what I paid for. The staff have no co-ordination in Uk and in Kenya. They first told me it will take 3-4 days to ship my parcel to Kenya but now it’s 11days. I was also not prompted about extra custom cost for my parcel while in transit. When I call them they keep brushing me off. It ended up costing much more money and stress. Would not recommend to use it.”
“Ordered a battery with 48 hours service on Sunday. Of course they sent a message of delivering on THURSDAY between 9am to 5pm. So I went to the DHL website to change the time for 1pm to 5pm. Of course the delivery man turned up at 11:45am. He was lucky I been at home in that moment.
But absolutely shame on you DHL”
“the worst company ever, hold my express parcel for weeks, THEY HAVE VERY EXPENSIVE TEL NUMBER TO CALL be careful - 08442480844, I wasted £20 for nothing, because no one there, from customer rubbish service, could help me ! they repit all the same story again and again, promise to call back , but THEY NEVER DO.
they charged nearly £100 for express delivery but they hold my parcel with no reason for long time now. No updates no reply no call back - DHL YOU ARE RUBBISH SCAM AND FRAUD COMPANY.”
“the worst company ever, hold my express parcel for weeks, THEY HAVE VERY EXPENSIVE TEL NUMBER TO CALL be careful - 08442480844, I wasted £20 for nothing, because no one there, from customer rubbish service, could help me ! they repit all the same story again and again, promise to call back , but THEY NEVER DO.
they charged nearly £100 for express delivery but they hold my parcel with no reason for long time now. No updates no reply no call back - DHL YOU ARE RUBBISH SCAM AND FRAUD COMPANY.”
“DHL 3 hours into a 9 hour shift - I got ran over by a pump truck, ponytail stood on and a full grown male tripped over me. Absolutely shocked never going back half an hour break traumatised”
“A company that does not care less about its clients or its customers. The most incompetent company I have dealt with in decades. Continually overcharging and incapable of providing accurate quotes. They often accept consignments for delivery to areas they don't handle, and pass the articles to the postal service whilst charging express courier rates. Totally dishonest and unreliable company.”
“Ordered some patio cleaner to be delivered on 17 September, and then some patio sealer to be delivered on 18 September. Waited in all day on the 17th, even got a text message to say they were on their way, received nothing. Next morning found my second order (Sealer) on my doorstep and a email saying they could not deliver my first order as they could not find my home/address. So now I have the sealer but cannot use it as I have no cleaner!”
“Worst service ever.
Waiting in all day then driver claimed he tried to deliver but nobody home.
I haven't moved from my living room window.
And no calling card left.”
“A company who had made a mistake with my order arranged to have the parcel picked up. When the DHL driver arrived he took one look at the parcel and said "not taking that ". He turned to walk away without any explanation. I had to ask him why. He said his can was full! Turned to walk away again. I asked what happens next? He said he would be back later that day. Waited in all day and evening. He did not pick it up. That was on a Friday. After several phone calls to the supplier, it was finally picked up on the following Monday. So, another day of waiting in. I would NEVER use this company if it was my choice.”
“First time no one shown up and on the web they put that delivery has been attempted by driver- not a true!!!
They set delivery for next day and before delivery time they have just changed for another day.
Automated system won't let you talk to anyone. The number on their website is useless. The 0844 is for dhl express and they just tell you its different company and has nothing to do with dhl parcel.
I will make complain to the supplier who is sending me an item to think about changing delivery company.”
“Rubbish service, appalling customer service.....
Awaiting an urgent parcel that had arrived at their depot the previous day. And there it sat for the next 5 days!! All attempts at contacting DHL were ignored or only responded to by an automated reply service.... Phoning was pointless, another robot service that lies to you with a delivery promise that doesn't happen. I presume that as they've already been paid by the sender, they don't have to give a toss about the recipients. Terrible way to run a business!!
Paul”
“Not delivered to my address and do not get along with people it was left with you get one chance to complain then there mail box is suddenly full and messages can’t send most of the reviews you read and ratings are an accurate account the delivery address is the delivery address if not it’s the post office”
“DHL are not working well with our parcel, our parcel needed to be here in London at August 12 and is 19 and the parcel still everywhere, they sent our parcel from Colombia, to Panama, Madrid, Germany, Stansted airport Uk, at the end they said that our parcel is in CLEARANCE PROCESING COMPLETE AT LONDON -HEATHROW - UK.
I call many times and they said that the parcel is out from his hands because de Gaverment is take it action and they don't know when I goona get my parcel, I really feel very frustrating because the package contains important medicines for my husband he has 10 days without medication. I think that DHL needs to explain wy they sent my parcel to many countryes but they don't give us any explanation.”
“DHL is the worst of all the delivery companies. They have zero customer concern. They deliver only during working hours and not at the weekend. They deliver only to the named person on the parcel . They will not give information on the phone. They charge for phone calls. They only give information like: out for delivery and delivered. They will not leave with neighbours. Horrible simply horrible”
“A shame that I can't give zero stars. THE worst courier experience. Impossible to contact and sent around the houses. Gave special instructions for safe place to leave but instead they cancelled the delivery. Absolute rubbish company.”
