“This has got to be the worst carrier ever. I have just cancelled an order I have waited almost a week on, as I work 5 days Mon to Fri they messaged me to say my parcel would be delivered between 15:05 and 16:05, as I was working 1.5 hours drive away I left work early to ensure I got the delivery, after patiently waiting 2 hours, I received a message saying the address could not be found and to rearrange delivery, disgusting people.”
“Gentiana Dashi
11:08 AM (12 minutes ago)
to driverrespect
I want to complain about your horrible service. You never delivered my parcel, I spoke a couple of times with the costumer service and they were saying that they will deliver my parcel the next day to the Local Parcel Shop but my parcel never left the delivery depot. Now you are returning my parcel when I've been waiting for such a long time and the worst thing is that I can't even speak to a human being about it. When I call I just get the automatic message that my parcel is returned. Very convenient for such unprofessionals. I ordered in the past with you and you did this again and another time you send my delivery to another neighbourhood and I had to knock on strange people's doors to find my parcel. All I want is to speak to a human being and to get my parcel”
“Charge you a fortune but appalling and shameful service-will never use DHL again! I paid DHL 130GBP to send one box of masks to Beijing and was told the box would arrive in 4 days. It turned to be more than two weeks and almost one week later than Royal Mail which charged only 20... i called their UK service number to complain to no avail and found I was charged 12 for the call... nice job DHL!”
“I will never use this company, when I buy things from the internet and they use them, your time slot for delivery is classed as by end of day and no option to track, then if you miss the delivery the driver doesn’t put a card through your door, mine actually put it in his pocket so you need to ring a premium charged number to ask where the parcel has gone to? I’ve got cctv of driver doing this. Cheers for being so bad
My tracking id is 7118976874 if dhl wants to check?”
“Item supposed to be delivered by 'end of day' on Wednesday but no package arrived. I contacted customer services and had an email apologising that I would receive it by 'end of day' on Thursday. Still no package. I was then told today about an 'operational error' and that my package hadn't actually gone out with the driver but would be with him after 11am this morning and with me 'by the end of day' . The tracking system that allegedly shows updates is still showing that my package is still in Bristol and the date is showing as yesterday, nothing about today. In my last correspondence to customer service I was told my query was now being passed to a Network Advisor. I have just received an email from them saying that I've contacted the depot to request a delivery on Monday!!!! I have done no such thing!!!! I want my package NOW as it's a birthday gift! I have never experienced such an abysmal service! Whether I receive my item is anyone's guess but DHL can be rest assured I shall be taking this further.”
“Terrible service, said they had tried to deliver but we were here all day, I would strongly suggest that companies consider using alternative delivery options. Absolutely appalling”
“They lie most of the times that they have tried to deliver and no one is there to collect.they just make their own choice of what to deliver which makes them very unreliable.The time slot is just to fool customers and if you are waiting that they will turn up you are nothing but being fooled.”
“Never use your services again. Rude customer service managers. Unprofessional company that can’t even contact there own staff who take your undelivered packages home for the weekend so you can’t even collect them from depo. I paid for next day delivery last Friday and Due to my complaining, to be more revengeful you’re staff have pushed my delivery date to Thursday two days away!! Awful AWFUL SERVICE AND UNPROFESSIONAL!”
“I was expecting a delivery on Friday, the guy didn't turn up, apparently he couldn't find my address. Fine, it's a rural location. I called the customer service and the lady was able to google it ob google map straight away. Odd. I rearranged my delivery for Monday and I got nothing. No explanation about where my parcel is on the tracking service online. Spoke to another lady from the customers service and she couldn't be helpful at all. I'm going to call again and trying to find my parcel. Awful service so far.”
“Waybill number 9195094904.
Sheer incompetence.
My Panasonic Eva 1 camera has gone missing because of the incompetence of this company.
On a previous issue with the same camera (waybill 7691233675) the DHL driver left it with a neighbour without putting a card through the door. I only found out that it was there because I logged on to the website to see what had happened.
This time, the package didn't turn up, and I looked on the DHL website to see that it "had been delivered" . Tried to find out where it had been delivered. The "get signature proof of delivery" bit wouldn't work. Strange, thinks I. I get on to Panasonic Broadcast servicing in Wales who booked the courier and they said, after getting in touch with DHL, that the driver was claiming that he had delivered to my address, even though he didn't get a signature, and that there was a note on the door, with the name "Molbin" There was no note on the door, there is no name like "Molbin" related to any of the documentation on the package. The driver has lied about delivering to my address, and he has broken contract by not getting a signature. Where is my camera ? I await DHL reply with interest. Legal action on the way if my camera is not found.”
“Dhl policy is to phone ahead of a delivery to see if the recipient answers. If there is no answer the parcel is put down as an attempted delivery with nobody at home. This saves the courier the drive, time, and cost. Unfortunately this is no help to those customers with poor mobile phone signal or who are working at the time and can net accept a call. A very poor service and many upset customers waiting at home for a parcel to be delivered and can’t understand how they have supposed to have missed the delivery, when in fact no attempt was ever made. Shame on you Dhl.”
“Terrible service, stressed out trying to get anywhere with my parcel being delivered. Wasted days sitting around and waiting for message to let me know that the order is delivered to local shop as I was at work. Local shop didn’t exist the driver never let the depot know about it and like an idiot tried to deliver to non existent shop 3 more days !!! I’m still waiting for my delivery”
“I paid £12 for some plants to be sent to me on a 24 hour service. I was told I would get notification of a time on the day of delivery. I didn’t. I was told it was being delivered. It wasn’t. I was told to make a claim as the delivery wasn’t even attempted. I can’t because I am not the seller.
How do they stay in business? Other delivery services must be better than DHL UK Mail. Only in the UK do we put up with such poor service.”
“My parcel was supposed to arrive between 14:20 and 15:20 on 31 January 2019. The driver was on his 91 stop and my stop was 92. However my parcel had been delayed and now i am without it and wont be on on monday. The service is terrible and l was looking forward to receiving my parcel but that doesn't look like it will happen.”
“Awful! Would give 0 stars if possible. Sign up to get a notification when I was the next delivery stop - no text. Never the less I was in all evening waiting for it to be delivered between 18.42 and 19.42..... Checked on the tracker, apparently they tried to deliver. No doorbell no knock nothing not even a card. I check the 'event' on the website and find a gibberish message and pin ON THE WRONG ADDRESS! I check my detail and confirm that the delivery address is correct and it was. Now very concerned as it is pretty valuable item to me. Absolutely shoddy service. Try to rearrange for myself to go pick it up to find that the option is not available....great”
“Last week my parcel supposed to be delivered at my local shop. I had an email confirmation saying it ready for collection. At the next day I went to collect my parcel and the owner of the shop telling me that the courier come this morning and collect the parcel back. I try it to get through to customer service and i couldn't. 2 days ago I managed to get through to them as I was trying to track my parcel again then I got through to them. The guy I spoke to was extremely rude and not helpful at all and than he hung up the phone on me for no reason. So I dial the number again asking to enter my shipment, after I did is telling me it will be delivered today Tuesday 28th January. All day I sat in home and waiting for the parcel. I try it to track again and then is telling me it has been send it back to the sender. And I still don't know what is the reason for it and no even update from the DHL to explain why. This is the worst experience I have ever experienced. The worst, useless and unprofessional customer service I have ever seen it. This is the first and last when I will ever use the DHL. If I had the options to give no one star i would. I wish the DHL will rot in hell.”
“I ordered to University halls, due to security reasons, delivery isn't allowed into our flats. What do they do, they don't leave it in the reception, they don't call me either, they say I weren't home and leave. They also don't specify the time of delivery, they just turn up, when you're in Uni you're not always home like they expect.”
