“Tldr: don't use Parcel Monkey. Cancelled my overseas shipment service and failed to return my package after it got stuck in USPS postal system. Customer service can't/won't help.
Long version: I cannot understate what an awful experience this has been. I wanted to send a small box from the US to the UK to a friend and Parcel Monkey seemed like a quick but affordable option. Shipped it April 21st and the tracker number provided ceased to show any progress after a week or so.
On May 11, I get notification that the service has been suspended by the courier Asendia and that the package would be returned to the mailing address. Okay, not great, but I received a refund for what I paid to ship and supposedly the package was back on the way via USPS. The package failed to be delivered when it was dispatched by the local post office, but I assumed that they would re-attempt delivery.
Nope. The package started crossing the US, first to Iowa and has been Kansas City at a post office being "prepared for delivery" since May 19. Parcel Monkey customer service has supposedly confirmed that the return address provided is correct on the package, but who knows-- they could be just checking the address I input on their site. Any attempts to get Parcel Monkey's assistance on resolving what's happening to the package has resulted in bland statements that they're investigating and suggestions that I should work with the Postal Service.
Parcel Monkey can't even get a simple postal service package that never left the country returned to the originating address, and there supposed to ship things overseas?! Their customer service is completely online and there's no phone number to contact. Parcel Monkey offered reasonable prices and what seemed like I good service, but like the old saying, if it's too good to be true, it probably is.”
“Terrible customer service and even worse support given. They take no ownership on delays. No clue about where my parcel was. Wrong tracking provided, confusing messages and a stressful overall experience. I would avoid this company at any cost. There are many other better than Parcel Monkey. AVOID”
“Never Use them - Money waister, Your parcel will never reach the destination also no compensation will be given Terrible services emailed them 30 - 40 times.”
“PM N° PMOEI89G
lost or stolen?
Sent parcel to USA. Paid them 15/1/23.
Paid customs duty in Germany. 19/01/23
After that parcel stolen or lost.
Umpteen CHATS, emails to them. Just get delaying tactics.
The right hand dosen'y know what the left had's doing.
Scammers at large?
Just take time out to look at my file.
The other month I sent the claim to you and UPS.
The customs duty was paid to German customs 19/01/23, then it disappered.
You take money from all angles then go to sleep.
YOU SAID waiting for UPS, a lie I sent them detailed report weeks before.
I want to know what is hapening NOW? 01/05/23.
5 months later?”
“Awful awful experience
Paid £72 to send leftover boxes of wood flooring to the original company including insurance from London.later I got message from Parcel Monkey to say the parcel returned not accepted and if I want my parcel back I need to pay £88 or come to Southampton to pick it up!. I have been 2 days trying to communicate with them and I am getting no where . If they collected my parcel from London why they can’t bring it to London
This is absolutely terrible service !”
“stay away!
The chat and email contact does not function. They have lost a valuable Rolex watch. No way to find a solution without contact? Many problems with login also. My advice is find another company.”
“This company should not be allowed to operate in today's market. Total fradusters. Will loose your parcel and give you a run around for everything. Stay away from these crazy monkeys. Rather feed the poor that give your money to these monkey business.”
“I sent a parcel to my 5 year old nephew on 24/11/22 and paid £37.64. Parcel was to be delivered on the 6th of December, 2022 at the latest. Parcel Monkey mixed up delivery providers by initially stating that the parcel was to be delivered by DPD when in fact it was UPS. I used the UPS Link I was provided to pay for Customs but there was nothing to pay even though I was asked to pay using the UPS link. By this point, I was in Canada (23/12/22) and I then contacted UPS Canada directly and they confirmed it was the exact same parcel which was supposedly to be delivered by DPD. I asked them to update the delivery address and email address (since my sister moved in the almost 1 month it took to deliver the parcel), still no contact was made to my sister. UPS told me that any change/update needed to come from Aramex (yet another company in this transaction) who were the sender on file and someone declared a higher value for the goods. I contacted Parcel Monkey to let them know what I was told by UPS and they proceeded to tell me that my parcel would be destroyed. My property was destroyed when the mistake was from Parcel Monkey and their partners. Could have just taken the gift myself.”
“It is a completely crooked company. They never picked up the parcel on the day I booked it for. They then rescheduled it to a day I wasn't at home and mixed up further dates.
They claimed that the parcel would arrive with the recipient in 5 working days but it took it 2 weeks.
Then, 3 weeks later, they unlawfully charged me £47 claiming that the size and/or weight was not as I declared, which was a complete lie. Weight was actually 0.7 kg below my declared weight and sizes were spot on. Obviously they never provided any proof to their claims.
They are absolute crooks. Stay away from them, otherwise they will steal your money.”
“This company is allowing their couriers to scam customers.
My parcel to the USA was sent via them and my measurments and weight which I checked three times to make sure they were correct, even allowing a bit extra for mistakes.
The parcel 27cm x27cm x20cm 2.7 kilo cost £37.78 which was about the usual price of the size parcel I send every year.
The courier state it was much larger by almost twice the size and gave me a surcharge of £51.59 making the total cost £89.37 which was considerably more than Royal Mail had assessed it....and they agreed with my weight and measurements.
Parcel Monkey have done nothing to help me despite several e mails from me.
Parcel Monkey have allowed one of their couriers to scam me with no recourse.
AVOID AT ALL COST.”
“It's being 6weeks my parcel never arrived i had everything personalised cards clutch bags stickers bride clutch bag etc the wedding was on the 25t November gave weeks in advance for it to arrive on time but it never came”
“Worst company out there, booked 2 parcels to go to N Ireland to be collected on Monday and they were still there in the Weds! Took them myself to local post office and still uncollected today! Between these 2 goons with Parcelforce they’re a shambles made in heaven! Absolute joke! Never again”
“These people lost my family heirlooms and they don't care. Please be warned, go with a reputable company, I got sucked in by the low cost. it comes with a low service. Pay a few bucks more. I thought send someone to post a parcel was foolproof, this lot failed. I notice they turned the comment section off on YouTube, I know why.”
“Avoid this company.
I am only reading these negative reviews AFTER getting scammed. Going by what I read here, I got off easy. They charged me extra the following week claiming my parcel exceeded the dimensions I declared. They say they passed on the costs from UPS. I do not believe them. It was the manufacturer's box and I deliberated added about 1cm to height, width and depth and about 1kg to the actual weight since it did not cost more to do so. I think I have used them before. must have been about a decade as I cannot remember what I used them for. I think it was an unpleasant experience too. I have asked my bank to dispute the charge.
I do believe it is a fraudulent company. Avoid them.”
“Parcel monkey is a scam avoid at all costs .They kept my bank details and took money out a couple of weeks after I had paid them .I messaged them and they stopped responding. I have now got trading standards involved.”
“Rated 1 out of 5 stars
Lost my parcel PM10766810 - even though I PAID for insurance it's been over a month and they just say "As soon as we hear back from the courier, we will contact you immediately." They used DHL courier shipment ref: 31385670453426. Their claims procedure STINKS!”
“Tried ParcelMonkey for the very first time, shipping a box from the US to the UK via Fedex.
They lost the package—and, because it's Fedex, there's no insurance, so not claimable.
FIRST. PACKAGE. I mean please.”
“Avoid like the plague - I had a disability scooter parcelled by a customer there were 2 parcels within weight and dimensions when the courier came to their property to collect they were told that Parcelforce don’t collect electrical items?
The mobility scooter was never collected and they took my money obviously in advance and now these people are faceless and I can’t get a refund - They claim EXACTLY the same service as Parcelforce this is a lie because when I contacted Parcelforce with regards to the parcel failing to be collected by Parcelforce they told me your contract is with Parcelmonkey not us so take it up with them?
Total Rip Off - Don’t Get Scammed”
