RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've broke down several times and on average I spend 30 mins on the app trying to report the break down first of all. Then it takes 1-4 hrs to just get a patrol out. I've found d this is on average 4 hrs wait Tim so far. Staff issues clearly. Expensive too. And staff over the phone nearly everyone I spoke to on several occasions clearly don't like their jobs as they have one slow tone....”

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Posted 7 months ago

“I would give it 0 star if possible, basically booked a battery replacement, guy never came.”

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Posted 7 months ago

“Terrible service rang at 9.20 am then told it be 6.50 pm before I was seen to.thats nearly 10 hours. It's not acceptable I will be cancelling my membership”

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Posted 7 months ago

“I call the rac for recovery and the staff on the phone was Very rude and unprofessional The guy who came out was more professional and helped me out the best way he could. And I will give him 100% credit for all the help he gave me and made sure I got back home in my car wish I should of really drove with the way it was”

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Posted 7 months ago

“Bad service”

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Posted 7 months ago

“Broke down at 18.10 and was told I would have to wait until 22.10! Yes four hours and I wasn’t in the middle of nowhere. Found out that we had AA cover and they turned up within the hour.”

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Posted 7 months ago

“I've been with RAC for year's they used to be good. But in the last few year's not to good. So going to use a different breakdown service as soon as my membership runs out.”

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Posted 7 months ago

“You are just useless,I don't know why you're still operating Why should I have to wait for 6 hrs for recovery Idiots”

Helpful Report

Posted 7 months ago

“If you have an RAC membership—get another one. If you don’t have an RAC membership, don’t bother getting one. I once tried to book a breakdown service due to a yellow warning light and was told it wasn’t urgent, so they wouldn’t send an engineer. When I later attempted to book assistance for an actual breakdown, I waited 5–6 hours only to be told to wait until the next day—without any guarantee they’d come. The customer service was extremely rude, and I was repeatedly transferred from one agent to another just to avoid answering my questions. Absolutely appalling service. I ended up paying another well-known provider to assist me instead. Meanwhile , I was advised, “Do not drive the car if you think it could cause more damage.” Hello? I’m not a mechanic! If I knew what was wrong with the car, I wouldn’t need to request breakdown assistance in the first place! I would never recommend RAC. There are plenty of other providers—choose wisely. P.S. RAC’s customer service rating is only 1.4.”

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Posted 7 months ago

“Unbelievably bad customer service. I cannot enter a new account as site takes me round and round in circles. People on phone say we have to do our enquiries on line but we can’t get our account to recognise us. Now we are trying to cancel the insurance policy (only held for two days) but no response to the phone. Avoid at all costs.”

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Posted 7 months ago

“East to use Web site. Competitive prices for car insurance.”

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Posted 7 months ago

“Broke down in a very dark wooded area with my daughter, was told so many different times of arrivals, reported about 6.30pm still no one at 10.30, also I was told could be up to 1.20 am, also that I had been on a priory because of where I was and had a child. Ridiculous waiting times, Gave up and cancelled, had to find my own recovery....! Awful service!”

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Posted 7 months ago

“Kelvin at RAC Spring Lake NC very helpful and also letting us know about great deals”

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Posted 7 months ago

“Complete waste of time! Called them at 6 PM, and they initially promised to arrive between 8:50 and 9:50 PM. Then, I received another message saying they wouldn’t be there until after 1:10 AM—far too late, so I had to cancel. Giving them another chance, I booked for 2 PM the next day, assuming their usual six-hour delay. They assured me they’d arrive by 2:20 PM, so I left work and rushed to my broken-down car. Then came a call—now it was 3:15 PM. Why am I still waiting at 3:30? Now time updated to say they’ll arrive at 4:50! An absolute waste of time. Avoid at all costs!”

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Posted 7 months ago

“Terrible Service – Avoid RAC! Absolutely awful experience with RAC. My car broke down, and despite their policy stating they assess the vehicle first, they didn’t even look at it—just towed it straight to a Kwik Fit that doesn’t do repairs. Left completely stranded with no solution. When I asked them to tow it to a proper garage, they demanded an extra fee! I pay for breakdown cover, but RAC made my situation worse, not better. Unreliable, unhelpful, and a total waste of money. Avoid at all costs!”

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Posted 7 months ago

“Woeful service. Avoid at all costs. The fact recovery service says RAC woeful says it all.”

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Posted 7 months ago

“What on earth has happened to this once fantastic company ,i remember the engineers being so on the ball .Small waiting times but now it seems like an 8 hour wait is the norm.I have had 2 x experiances now where they have not responded, my Father in law who is 89 broke down on a very dangerous road ,just off this road was an RAC guy under a bonnet ,we rushed over and he said "When I Have finished here Mate i am off to Cheltenaham" (no help at all) even adding i suggest you ring up mate but it will more than likely be me they contact and i wont get back for 5 hours at the leastleast.Thats not the RAC i remember or now want to be part of.”

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Posted 7 months ago

“Very bad, DO NOT USE RAC!! Call at 5.24pm, ended up at 2.30am, lots of calls, otherwise would have been 8.00am to 11.59am. Unbelievably bad!!!!”

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Posted 7 months ago

“Booked a break down requested help at 5pm , continually given different times for engineers to arrive. At 10.30pm were told they were going to be with us at 1.30 am in the end we left our car un fixed on the side of the road. No apology no nothing they Truly did not care about us.”

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Posted 7 months ago

“Over 4 hours to get to my daughter Lone female broke down before 7am traveling to early shift Guy who came out was fine but clearly said they're understaffed for amount of customers they take on.”

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Posted 7 months ago

RAC is rated 1.4 based on 3,036 reviews