RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The RAC have one vehicle for the county. Despite needing the vehicle for a wheelchair user and being promised earlier assistance they didn’t turn up in 2.5 hours and then said the best we can do is the next day. Absolutely hopeless on the phone. After 5 phone calls with everyone promising assistance nothing happened until my wife filed a complaint. Try any other breakdown service but these guys. Save your money because you are better off praying to a higher power than actually expecting to get any useful help from the RAC. Terrible service.”

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Posted 6 months ago

“Waited 5 half hours alone in a carpark 😡”

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Posted 6 months ago

“Worst breakdown service . Waited Nine hours with two toddlers in the car , mentioned this several times and was told they would be there in an hour ....9 times ! A few months later , I called at 8pm and was told they would be there at 1 am , eventually got the car going myself and cancelled the call out , now discover my payment went from £25 per month to £38 . Will be cancelling first thing .”

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Posted 6 months ago

“We didn’t have to wait very long and Vince was lovely. Sorted the problem quickly , couldn’t have been nicer or more helpful.”

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Posted 7 months ago

“Shocking don’t waste your money. Still waiting on the motorway with child 5hrs after reporting breakdown.”

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Posted 7 months ago

“Why can't we give a 0 or minus number? Car broke down 2 miles from home on an unlit road. 22.5 hrs later recovered by a local firm ( sent by tge RAC and taken to garage where it was discovered that the steering column had been damaged during recovery to the tune of £4500!! RAC denying all responsibility. 6 weeks on still haven't got our car back, having to claim on our insurance. We will be complaining and taking it to the ombudsman if necessary. Absolutely appalling RAC, you shouldn't be allowed to operate”

Helpful Report

Posted 7 months ago

“Called them at 16.30 on Saturday - car died, lone female and freezing cold. Was given a time slot of 8.20-11.20pm. Couldn't get hold of anyone to speak to and only a couple of text updates at 9.45pm - still nothing so refreshed the link in one of the previous texts to discover my slot had now become 1.40-4.40a.m the next day. I had to make the decision for my own safety, so cancelled the call and risked walking home. Early the next morning 6.30a.m I logged a second call. Was initially told 11.40-13.40 as a slot but then another text saying they were sending a local agent between 11.30 & 12.00 - nothing! By 13.40, still nobody and no updates so in desperation I asked a neighbour and on the third attempt we managed to get the car going and get it safely home. I have complained to RAC and basically they are not interested and have closed my complaint. Nearly every phone line you try including the one that says 'if you want to talk to a person - use this one' takes you down a rabbit hole and back to their website. They are taking lots of money nearly £300 in my case for a service they clearly can't provide!! How are they getting away with this, it is fraud!!! I now have to try and get through to yet another department to cancel my membership and get a refund - wish me luck!! I will never recommend RAC to anyone!!!”

Helpful Report

Posted 7 months ago

“Last night (evening of Thursday 19 Feb) my disabled wife waited outside her car over 2 hours waiting for RAC who never showed up. She was returning from a meeting is a village hall. She is paralysed and was in her wheelchair. She was locked out of her car (some electronic malfunction) with her support dog, her car key and her coat inside the car. It was dark, cold and raining. Now you can't get much vulnerable than that. She called the RAC at 18:15. She was told she would be prioritised. by 20:20, no one had arrived. By then, she had called RAC to get updates at least 3 times (probably 4 times, she lost count). Twice they said they would call her back with update, but did not call back and once they put her on hold, 'whilst they got an update', but never came back whilst she waited - she hung up following 15 minutes on hold. Eventually another recovery van (part of Green Flag), serving another incident down the road (who initially thought he was called to her) finished his job down the road and came back and helped her - managed to open the car door and recovered the keys from inside - so many thanks to that gentleman. The [not so] funny thing is she felt she had to call RAC to cancel the call-out, in case she was depriving someone else from help. So called them, but it took over 10 minutes for her to get through to cancel the call out. Shame on you RAC - a disgusting display of complete lack of care or decency. Shame on you.”

Helpful Report

Posted 7 months ago

“Been with the RAC since 2015. My renewal came through and the price was ridiculous when I tried to cancel they offered a better price and an extra months cover free. I stupidly renewed and for the 1st time yesterday had to use their services. The wait was so long in the end I cancelled. Definitely will not be renewing again!!”

Helpful Report

Posted 7 months ago

“Car won’t start, even with jump leads. Called up just after 3pm. Latest update at 5.30pm stated eta 10-12am. I am paying hundreds every year, not needed their service for a few years but never had to wait that long. Will not be renewing”

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Posted 7 months ago

“I wouldn't award 1 star if there was a 0 option. rang at 10am 5hrs later still waiting. The get to me time just keeps moving further out.”

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Posted 7 months ago

“I booked a home service. I stayed in all day for the mechanic not to turn up. It then took hours to submit numerous complaints (their complaint process doesn't work properly, coincidence?) for them finally to offer an insulting 10% (£17) off the service cost (assuming they turn up) A local garage did it for £50 less. AVOID”

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Posted 7 months ago

“Excellent service by call handler, regular updates by text. Prompt response by RAC engineer. Updated by phone on imminent arrival. Fast fix and advice. Well done 👏 RAC. Incredible service”

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Posted 7 months ago

“I called this breakdown yesterday and they said we will come in the morning. When I called in the morning, this girl spoke and said I can't help you. If your car's tire is a little damaged or there is some problem, I can't come for any help.”

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Posted 7 months ago

“Have been a RAC member for over 20 years, have used the service 3 times in total, the last one (3 years ago) was pretty poor, I broke down on the way home from work, called the RAC (via the web site which is the only option now days), was advised someone would be with me within 4 hours ! After 5 hours a mechanic arrived, apparently he was assigned to my job from Leicester, some 80 miles away! He diagnosed faulty coil packs and towed me home. To be honest he was a nice guy, but he didnt have much good to say about the RAC, and that they were stretched and not happy to have to face disgruntled customers. Well my latest renewal has arrived, 30% higher than my previous years' permium, and unfortunatley I will not be renewing. Just checked Green flag, similar cover, 30% cheaper, so guess what?”

Helpful Report

Posted 7 months ago

“It took 6 hours to fix a flat battery, despite advising that I had an elderly disabled passenger. Logged call at 7pm got home at 1.50 am. RAC operative was rude, disinterested and real jobsworth. Subcontractor was contacted by RAC after 3 hours, and service from them was excellent. Can’t believe I’ve wasted so much money on membership over the years, will be going elsewhere.”

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Posted 7 months ago

“Wouldn't allow my registered support dog in the tow truck and was told to get my own transport despite being told on the phone it would be ok. Was told to keep my support dog locked in my car, cold and in the dark on his own on the back of the lorry. Driver wouldn't even hear that I I needed the dog. Been with RAC 10 years. Complaints department unapologetic and unhelpful. I can see no reason to stay with RAC because my support dog is with me 24/7.”

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Posted 7 months ago

“Absolutely unbelievable. I've recently joined after 40 years with the AA. I had a recurring problem and the AA kept telling me different things all of wich were wrong. The guy came last night diagnosed the problem exsplaning exactly what it was and actually fixed it. Gave me good advice . This guy was 100% top marks to you sir and thankyou 40 years wasted with the AA.”

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Posted 7 months ago

“Wouldn’t even give them 1 star if that was an option. My mum has been left on the side of road at night by herself for over 8 hours with my young sister at home on her own. Agents getting aggressive on the phone saying ‘if she feels scared because she’s a woman to call the police’ and will terminate the phone call because it’s ’not an emergency’. She spoke to them at 2pm they originally said 6:30-8:30pm so she waited, then changed to 11pm-2am. Sat crying in a cold car, what is the point of paying for a membership”

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Posted 7 months ago

“I would not even award a star if the option was there for zero stars totally let down”

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Posted 7 months ago

RAC is rated 1.4 based on 3,036 reviews