RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,128 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Starter motor burn out, Wonderful service from Paul.”

Helpful Report

Posted 1 year ago

“Purchased a car battery from RAC 3 years ago with a 5 year warranty after 3 years the battery is not charging, RAC are not happy to change it under warranty as it’s reading is below 11 and it’s not covered by T AND C. The mileage on the battery approx 12 to 13 thousand. Very poor customer service had to purchase new battery as we’re stuck. What’s the point of warranty? !!!!”

Helpful Report

Posted 1 year ago

“Waited in two days to get my vehicle recovered to a garage, over which I wasn’t given one update unless I called them. Called six times and was given different arrival estimates each time. Two days of work missed and they simply couldn’t have cared a less. Don’t use them - absolutely dreadful.”

Helpful Report

Posted 1 year ago

“Chose RAC due to great reviews, trustworthy, great response times. First time using them to report a car that wouldn't start. Unable to speak to an actual person, just sent a link to follow, paying an excess fee of £45 even before continuing with the report. This was at 14:30, the first ETA was between 15:30 and 16:30. This then changed to a time slot between 17:00 and 19:00. Meaning the wait could be up to 4.5 hours! Put a Plan B into place whereby my wife was coming to me with jump leads after work. She got to me and everything was sorted. RAC then rang to say they were on the way but I explained the situation, he apologised for the very long wait time and said to call customer services to arrange a refund of the £45. This is now proving impossible as I cannot get through to anyone that can help on the phone. Transferred multiple times only for the automated voice to say the line was closed. It's an automated hell-hole of a service, it really is. None of the options relate at all and if I do get through to someone to explain the situation they say they can't help and I need such and such department but then the route to them stops. It's so frustrating and pathetic. After this is sorted I'll be cancelling my membership and going elsewhere.”

Helpful Report

Posted 1 year ago

“Absolute rubbish call out was started at 4pm and there gonna send someone for 11pm to 2am. Used AA and green flag in the past there’s been long waits but 12hr wait is mental. Will have to cancel and try someone else”

Helpful Report

Posted 1 year ago

“We have had to call the RAC out twice recently and both times the RAC mechanics have provided excellent service and knowledge.”

Helpful Report

Posted 1 year ago

“Waited over 5 hours for a puncture repair. Absolutely useless.”

Helpful Report

Posted 1 year ago

“My car got a puncture on the m8 motorway at 3am was told call out would be between 20 minutes to an hour as I’m standing at side of a motorway they eventually turned up at 9.20 I was told it had taken longer because of my location even though I was in the city of Glasgow nobody contacted me within this six hours to see if I was safe standing on the hard shoulder”

Helpful Report

Posted 1 year ago

“The RAC took 5 (!) days to recover my vehicle, after initial promises to come out within a few hours. There was zero communication throughout, except for the occasional text saying they were going to arrive within a few hours then never turning up. Made a complaint in December 2024 and never received an outcome. Called today to follow up and didn’t even receive an apology. They tried to make me resend all the information I’d already provided despite this already being on their system. Have been promised a response within 2 weeks but will believe it when I see it.”

Helpful Report

Posted 1 year ago

“18 hours waiting for RAC!! Despite numerous phone calls and numerous false promises by RAC, ETA kept changing, after waiting for over 8 hours for a RAC recovery vehicle, eventually at 02h00 in the morning, tired, cold, hungry worrying about sick animals at home who were waiting to be fed, I had to take a taxi home 40 miles away at huge cost, as well as worry that my vehicle had to be left unattended in an unsafe area. RAC came the following day, 18 hours later. Disgraceful that we pay good money for such a poor service. Stay clear of this provider.”

Helpful Report

Posted 1 year ago

“We reported a breakdown on our van on Saturday morning (flat tyre) via the app, have RAC business cover to ensure that we are covered at all times. Initial response was we would expect a mechanic with 2-3 hours. Subsequently received a text stating that it would now be the following day, which was completely unacceptable. I spent nearly an hour on the phone waiting to get through to customer services (the Business team do not work weekends!), only to be told that as we were not a priority we would have to wait 24 hours. Despite the fact that we needed the van for work. Had to get a neighbour to help me change the tyre so we could attend to our customer, only for 5 minutes later the patrol turned up!! An incredibly frustrating and not pleasant experience dealing with RAC and the customer service team.”

Helpful Report

Posted 1 year ago

“We had broken down in devon this weekend thankfully they turned really bad news into good news thought car had had it they got us back on the road home to Suffolk we could not thank them enough if it was not for them we would have benn left stranded not able to return home well done to rac”

Helpful Report

Posted 1 year ago

“Be aware when thinking about using RAC Service Maintenance and Repair...during my recent MOT I had an advisory in relation to binding NSR and OSR brakes. My main dealer quoted £129 including VAT but said it might be cheaper if it didn't take the full hour. MOT & Service World in Horndean quoted £108 including VAT. RAC SMR £222 including VAT...no wonder they keep offering me £40 of a service...that's shocking over double the price of my local garage and almost double that of a main dealer...”

Helpful Report

Posted 1 year ago

“Have been with RAC for 8 years. Only needed to call them maybe twice. Received new quote £110 increase. Paid for new policy with AA .Less than we paid RAC last year. Covers all we want .Husband phoned RAC to inform not going with them as payment taken yearly automatically. Had the cheek to say when long term customers call to cancel he could bring it down to meet AA price to which I told him even more reason for us to leave RAC.No such thing as loyalty to long term customers”

Helpful Report

Posted 1 year ago

“Very very happy with the excellent service given to us last week to mend our vehicle. Aaron 8809 and James 2154 were absolutely brilliant, Aaron especially kept in touch and updated us with progress and the car was ready by Friday as promised, they are true gentlemen, thank you so much”

Helpful Report

Posted 1 year ago

“Took two payments of £478.40 from my bank a week ago, haven’t been refunded yet.”

Helpful Report

Posted 1 year ago

“The RAC are a worse than useless breakdown company. They tell you an estimated time when help will arrive but this keeps being delayed and delayed. They are the breakdown service for Motability but if you are a motability customer you are a second class citizen and help will not come. Avoid this company like the plague. Their poor customer service service team do their best but it is clear they know they are working for a useless organisation. Run for the hills.”

Helpful Report

Posted 1 year ago

“Never again, I left the AA to join RAC. Over last two years I made 3 call outs, one took over 7hrs, and the other two couldn't come till the next day. No good to me, but m going back to AA”

Helpful Report

Posted 1 year ago

“Do not trust RAC home mechanics, the one who replaced the alternator on my car damaged a radiator hose then tried to say that it was not his fault, if you have to use them take lots of photographs before they start work and watch them like a hawk.”

Helpful Report

Posted 1 year ago

“Via Saga insurance I've paid additional premium for RAC home motor cover. Today 11th May at around 12:00hrs contacted the RAC ref a flat tyre. Despite several reassurances that a patrol would be coming later today, the latest text estimates are that they will arrive between 10:00hrs & 14:00hrs Tomorrow. Really impressed!!!”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 3,128 reviews