RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,935 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned yesterday evening, to be told my policy had expired, which I knew hadn't as paid for the year,lady said phone in morning, well that was no good to me ,I asked what if I was in middle of nowhere, she replied "I don't know,phone 8am" I found my renewal date and phoned back, it was found, then to be asked if I had business insurance which I did as I'm a carer, he said I wasn't covered and asked for £24, which I couldn't afford, I'd already paid £156, and wasn't even covered since last July, so that was a waste of money, surely this should be asked when talking policy out along with everything else asked. So I've cancelled this morning, this hadn't been only problem, when I have called for assistance in past I've always been made to drive faulty car whole they follow, damaging vehicle further.”

Helpful Report

Posted 1 year ago

“DO NOT USE THEIR SERVICE 29 april 2024 The recovery took about 6h 30 minutes to arrive. Mobile mechanic checked and diagnosed the car for about 1 hour, diagnosed that its the engine starter that needs to be replaced, about 340£ replacement cost and he offered me home repair on 1st of May, Wednesday. Ti's was the reason why I chose to take the car home at not at the garage that offered me very similar time and price of repairing if the diagnostic is right. Didn't had ant warning lights on my dashboard at the moment. Tuesday 30 April I received a phone call from RAC telling me that the mechanic that should repair my car did a shift the night before and won't be able to repair my car till Friday the 3rd of May, so already lost 2 days of work/pay in health industry, my wife had to pay the taxi to work. Tried to talk to RAC meanwhile to solve their mistake and take my car to the garage where can be repaired properly, I've been told to do another breakdown request, but this one will cost about 90£. Friday a mobile mechanic came and after less than 3 minutes after opening the car hood told me that the car needs to be repaired at a garage, can't be repaired home. Less than3 minutes, without diagnostic computer etc. He said another car will come and take my car to a garage. No one came back that day or answered to the phone till Tuesday. In between I tried to contact RAC cuatomer service that was absolutely useless. Tuesday managed to talk to the mobile mechanics again, same story, someone will pick up the car and take it to garage, didn't happened. Had to solve with different company, paid extra, lost lots of day of work, income and stress, hours on phone with your operators, DO NOT USE Date of experience: 29 April 2024”

Helpful Report

Posted 1 year ago

“After waiting one hour for a mechanic who confirmed recovery was needed, RAC waited for 1 1/2 hours before notifying recovery ‘partner’ We waited in the middle of nowhere for 4 1/2 hours. Absolutely dire, Green Flag from next renewal…”

Helpful Report

Posted 1 year ago

“Absolutely disgusting company.have paid premiums for years and have been totally ripped off by them now.we are priority case and still did not get the help we needed.all they wanted was more and more money.greedy company”

Helpful Report

Posted 1 year ago

“I ring up RAC to fix an oil leaking. The service due date or the mileages has not reached yet. But I made a booking specifically to fix an oil leaking. They did a normal service without addressing the issue I discussed on the first call and did a "normal service" (God only knows if they service it at all) and they slap me with $315!. The team within RAC called complain blah blah, the worst to call and the team didn't do anything about it. Now I am happy with Auto Bahn services that treat you with respect. RAC rubbish service and arrogant good for nothing”

Helpful Report

Posted 1 year ago

“-0 stars for the service. We call RAC about 5:30pm they said that will be with as in 1 hr after one hour another hour and at the end was 6 hr waiting for them at the end of 6 hr we called again and guess what , they said is not possible to rich us until 12:30 midnight. So we cancelled and we call a private recovery.”

Helpful Report

Posted 1 year ago

“They don't even deserve the one star, Absolutely shocking service, Car broke down 3.30pm 9th May, Outside a school on a main road, I was in the car with two small children, weather was boiling hot I was told to wait with the car. I called a 6.00pm and they said go home and they would call back before they come, they arrived at 11.00pm, could t start the car, called a recovery firm they jumped started and was told that the car will take me home but would not start once turned off, and that I would have to call the following day to get the car transported to a local garage, Today is the 10th May 2024, I called this morning at 10.30am for a recovery to the local garage being told they would be arriving within a few hours, it now is 5.15pm and I'm still waiting for them to arrive the garage has actually closed at 5.00pm, so I am still sitting waiting for them, how is this company running RAC, I can't even explain how stressed and anxious this ordeal has made me feel, I have now booked a recovery for tmrw morning with another firm and paid £98.00 for them to drop the car of at the local garage, and there was me thinking that I had annual cover with RAC to cover me in a breakdown, they have no morals what so ever let's just say the DD I have cancelled, I have just called them now again at 17.22pm they have now switched to a customer team in India who have said that the recovery truck will arrive at 7.30pm even though the garage is closing at 6.00pm, I have asked them what will they do with the car at 7.30pm and she has told me she doesn't know,”

Helpful Report

Posted 1 year ago

“We drove 5 miles outside a town on a tarred road had a burst tyre called RAC with the road code( taken from Sat nav ) they replied they couldn’t find it left us 2 pensioners stranded ( luckily a farmer passed 2 hours and changed the wheel”

Helpful Report

Posted 1 year ago

“Shockingly bad and I have been with them since 2005. But only the second time IA've broken down i all that time and needed them they don't show up. I managed to drive my vehicle the 40 miles home which was very risky considering I didn't know exactly what was wrong with it but hoped it was just a diagnostic problem. The other time I broke down about eight years ago they told me I needed a fuel pump and it was in fact the battery. Please avoid the RAC if you want to stay safe in case of a breakdown.”

Helpful Report

Posted 1 year ago

“Absolute shambles. I honestly can't even fully go into how ridiculous this has been this morning. £120 a month I pay for some reason. And didn't have home Start in that. Tried to change £85 ontop to get helped at home today. That's what one person said, another said £40 and put Mr through to someone else so I could pay, but they weren't there to take a payment, and the whole process started over again. They don't know what they are doing”

Helpful Report

Posted 1 year ago

“Absolutely awful, the aa are 10x better. Was told by them I had a faulty battery a year after having the aa put one in. I refused to pay rac £150+ for a new one so called the aa and they found out there was nothing wrong with it and just needed a simple jumpstart. They also flat out refused to come out once for no reason. Absolutely awful never go near them”

Helpful Report

Posted 1 year ago

“Left waiting for 7 hours with no call back just to be told at 3am it’s now too late to get recovered and I will have to wait until morning”

Helpful Report

Posted 1 year ago

“Joke , 16 hours to get towed, what the ……”

Helpful Report

Posted 1 year ago

“I can't believe how pushy the call centre lady was when I cancelled my membership. She wouldn't accept that I wanted to cancel. On 4 or 5 occasions during our dialogue I told her I just want to cancel but she wouldn't let it go. Well she did eventually of course. She asked me why? Which is fair enough. I told her why "that i have gone with a cheaper provider which has the same standard of cover" in fact it was slightly more impressive. She replied by saying that their policy would cost £70 per callout which was BS. She then tried to palm me off with several other deals to which i said no. I actually got charged £30 admin for the cancellation process. My policy was on auto renew but had to call the office to cancel auto renew i couldnt do it via the app which i think is ridiculous in this day and age. Being the weekend the office was shut so had to wait until monday by which time my policy renewed hence me having to cancel it. She told me in a rather condescending tone that i had been given ample time to do this. They didnt mention that you couldn't cancel auto renew using the app though. They have already had several hundred pounds worth of my money and in that time I Nether broke down. So that's not bad for a little bit of pen pushing. Just quit while your ahead. When will these corporations realise that pushyness just deters people in the future from using there services again. They are stabbing themselves in the back. Oh they also sent me a smug and smarmy email when confirming cancellation.”

Helpful Report

Posted 1 year ago

“Shocking service Engineer rang on withheld no No idea it was him No text no voicemail Rang rac to say I had to go to toilet 10min away He left card on window and ran off as quick as he could Started new job now and have to wait again Staff on phone said tough luck you left car I said no mobile no to ring engineer, no text, no follow up car , shocking service”

Helpful Report

Posted 1 year ago

“Broke down by roadside mechanic came out could not diagnose the fault no error codes present waited over 8 hours for recovery 30 miles never came ETA went from between 7 and 9pm to 4 and 7am ended up getting towed by work colleague back to work and getting uber home broke down 18.10 got home 04.00 car to be picked up following day R.A.C stands for Ring Another Company”

Helpful Report

Posted 1 year ago

“I had two bad experiences the first it took 28 hours to attend a callout and the second 7 hours to then be told the tyre was worn on inside so I was exempt from cover Also without my permission they renewed my membership and for the benefit of them increased my premium of 28 to 46.50 they are rip off merchants dont care about customers who spend over 300 pounds yearly give abysmal service cant get mechanics even offering a 5000 incentive due to terrible wages unless working lots of overtime I am leaving in less than a month and will never be a customer again terribly rude staff in callcentre”

Helpful Report

Posted 1 year ago

“02/05/2024 my car broke down in newquay at 1500 hrs. I was offered a rent or loan car and was told that my taxi will be delivered from 5 to 7 days which i did not accept and then something no one ever heard in this real world started. Tow truck was arranged after chasing RAC and was told it can take upto certain miles. When reached second point was told to wait for another 2 hours and another tow truck was arranged for another bit of my journey. So from 1500 hrs to 2330 on the second of may 2024 i got only to certain points. Now on the 3rd may 0030 my scary dream continues and was dropped at another point around 0200 am . Here i was told someone will call me soon. Now i am still at my third point. After chasing and millions of calls i was told no one was aware and they will arrange a morning driver as still 100 miles to go. So i am awake for the past 24 hours and the break down happened yesterday 1500 and now its 3rd may 0505 am and i am still waiting , feeling sick and ill but i have to stay awake in case someone arrange a tow truck for me to get home. Now you be wondering where in the world did you go??? I only went from Gatwick airport to Newquay airport and broke down in newquay a day ago. Wish there were minus minus zero stars i could give to RAC. As english is not my first language , i can not find a word that suits RAC . Ridiculous , shambles seems very tiny words to me. Pray for me so i get home and see my lovely family and kids :( as they are missing me from yesterday 2nd may 5 am when i left my house to earn a living. For evidence i will upload some texts and calls i made to RAC. Anyone from trading standards ? Must look into my case and save others from what i am going through.”

Helpful Report

Posted 1 year ago

“13 hours later and we’re still waiting for the RAC an agent was suppose to come last night at about 7-45 that then changed till between 11pm and 12am that was another no show! And now I’m losing a days pay having to take the day off my work to sort the car! This is the second time in just over a year the RAC have let us down last time it took 3 days to recover the vehicle, complaint is going in today to motorbility we need a reliable service!!!!”

Helpful Report

Posted 1 year ago

“Following a blow out tyre travelling to work, 3 weeks ago.I tried to make contact via the link with the Citroen warranty to the RAC breakdown service, the car was 5 wks old. The link took me to an online site. We had no membership number, so pressed the none membership number part, inevitably, this took us back to the phone number. Absolute joke, the Citroen dealership took it up with RAC when we complained to them initially, as this was part of the warranty, they are still waiting for an answer. We ended up paying £110 for a local roadside assistance tyre group to replace on the road. I have since bought a breakdown cover from a more reputable company.”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,935 reviews