RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give this company 0 stars I would do. It is the worst customer service I have ever had. I have tried to cancel my policy on a number of occasions and each time it renews automatically and then tells me I am liable to pay for the policy. Last year I paid an amount that was outstanding for a policy I didn’t want only to discover that outstanding payment was used to renew my policy. I have phoned up again today to say I DO NOT want a policy I DO NOT want an auto renew and I want to ensure my card details are not on the system (which they still were) and have been told I need to phone AGAIN as a curtesy to them to ensure that even though I have gone though all of this, can I please call and make sure it has been action incase they renew it by mistake. I think this is appalling customer service. The icing on the cake was when the operator I was speaking to hung up on me because I complained he was refusing to listen to what I had to say and kept all talking over me…..hence leading me to this review!”

Helpful Report

Posted 1 year ago

“Awful service, costs more than competitors, after sale is poor, website is awful and does not give you clarity between monthly and 12 month contract. AVOID AT ALL COSTS. Use AA”

Helpful Report

Posted 1 year ago

“Logged breakdown at 1800hrs whilst 55 miles from home. Initial response for patrol to attend showed 21:30 - 00:30 . Accepted that things must be busy so sat and waited in the car at the side of the road. At 21:30 the app updated to show attendance time now of 01:30 - 04:30. Car was not safe to driver, fortunately found a B&B nearby , so cancelled original breakdown. Rebooked the breakdown at 0600 next morning, response time 0930-1230hrs - then an hour later had a call from RAC Operator telling me I wasn't covered for the callout and that I should cancel the call and sort it out myself. Refused that advice and said I'd wait for the patrol to attend. Patrol turned up - absolute 100% good guy - couldn't fix it but arranged for a nearby garage to come in to work (Saturday morning) and they did the repair needed. Cannot fault the patrol guy. Logged a complaint, got a single email reply basically saying, erm yeah sorry about that, but wouldn't give any further info about why the original call was going to be 10hrs for them to attend, nor explain why the operator was trying to blag me that I wasn't covered - when the Patrol guy said it was definitely something that was covered. Complaints person then said that was the final communication they would engage in, no further course of remedy . Shocking approach - would not recommend for one minute that anyone subscribes to them”

Helpful Report

Posted 1 year ago

“Price hikes +++ on renewal. No prior warning. Charge admin fee for cancellation dueing cooling off period.”

Helpful Report

Posted 1 year ago

“Horrible company and service!!!”

Helpful Report

Posted 1 year ago

“My daughter broke down in her works vehicle at 5.15pm today. She rang rac and was told up to 9.15 not 60 minutes as your ad says, since then there have been several updates with the last one being up to 2.40 AM!!!. This is unbelievable and she's on her own on a busy road. She reported another car nearly hitting her bumper and was told it would be escalated and someone would ring her. Have they? Yeah right. Not recommended.”

Helpful Report

Posted 1 year ago

“I am a member with the RAC and have been for a few years now...i put in a call today asking if they could come out ..my brake light is permanently flashing also on dash board ...only to called up by Conor to say it's not worth him coming out cause all he would say is take it to the dealership ...I pay for this service 😡...is it a different story the other week cause I paid £70 for discs to be checked...they came out them such a lovely man”

Helpful Report

Posted 1 year ago

“Disgusting daughter and autistic son been waiting over 5 hours with false hope”

Helpful Report

Posted 1 year ago

“My car had broken down on wednesday i was with my 2 yr old son and waited for rac for over 8 hours. Nobody had the decency to update me on etas or contact me. I gave up eventually and got a recovery to take us home. Disgusting service from rac. I will no longer use you.”

Helpful Report

Posted 1 year ago

“Very traumatic experience lone female, left on a very busy motorway for over four hours late at night.”

Helpful Report

Posted 1 year ago

“I contacted them around 17:00 to be told I’ll get rescued at around 20:00 It is now 22:15 and I can’t get hold of them I could have walked home by now”

Helpful Report

Posted 1 year ago

“I broke down 85 miles from home 13 hours ago. Still not home! 4 hours wait for patrol guy. 2 hour wait for first flatbed truck. 3 hour wait for second flatbed truck. Now 27 miles from home, it’s 05.30, been sat at this service station for another 3 hours and still not been assigned a 3rd pickup to get me home. Disgusting service. Been a member since 1985, won’t be for much longer!”

Helpful Report

Posted 1 year ago

“Terrible service if I could give a 0 I would. Called at 5pm to book a slot as water is leaking from my car , I have no idea where It is coming from and cannot risk driving the car and over heating the engine , especially In the heat wave we are having. I have paid extra for at home break down cover . I have waited patiently for hours as I understand there are emergencies. I get a call at 22:28 , no one Is coming. Call handler was extremely rude, no care in the world. I have three jobs, two of which I have had to tell them I can't come in and the third I'm having to get lifts . No offer of a courtesy car to help me . Told me they can slot me in between 7am-12pm tomorrow. I explained I am at work tomorrow, it was a take it or leave it response. Not a care in the world to the impact this has had especially when I explained I need to inform my employers of what Is going on . Do not use RAC they will take as much money as they can from you and not provide the service . Not enough staff . They won't care about the consequences.”

Helpful Report

Posted 1 year ago

“I am diabetic and disabled...called RAC like motorbility advised...now 4 hours and still waiting. Utterly disgusted..been with RAC a number of years but this service is bad..dont waste yr money..go with one of the others.”

Helpful Report

Posted 1 year ago

“Do not use RAC, they made my wife and 2 children (the youngest being 2) wait for 6 hours. It wouldn't have been a problem if they had told us it would take this long because they could have gone away and come back but instead they just kept on extending the wait time. They made out like it would be only 1 hour, then after 40 mins extended the time, and so on until 6-7 hours had passed. My wife and children were in a hot car for all this time (its June 26th). Try AA instead and avoid any insurance companies which use RAC, RAC is a waste of a monthly subscription because when you need them they are no good.”

Helpful Report

Posted 1 year ago

“Poor service, poor customer service, poor website and poor business!”

Helpful Report

Posted 1 year ago

“This an unprofessional company very rude customer service and they lie a lot pls do not use them very very bad service waited from 8pm to 2am and stilll wailting never trust them”

Helpful Report

Posted 1 year ago

“Today I make a call as I had an issue with trailer not able to attach trailer board to electric plug on my van. Phoned around 14:30 explaining had to get trailer with bike on to Norwich for service. Guy on phone tried every avenue to find issue to my policy to not have to honour the breakdown. Ie is vehicle over 3.5 ton. What length is it ? Hang on let me speak to my manage !? 20 minutes later he tells me you are covered we will get someone to you. Whe I check the time it was 18:30 - 19:30. 4 hour wait. I signed up to another breakdown service who attended helped me out understanding I had deadline to get trailer with motorbike to dealers b4 they closed at 18:00. Awful service. Awful experience. Awful waste of money.”

Helpful Report

Posted 1 year ago

“Just an God Awful company Contacted at 10-45 this morning Latest update 11-40 pm to 2-40 am Terrible service Don’t even try to contact by phone Come September I’m away from these gangsters”

Helpful Report

Posted 1 year ago

“9 hours for a patrol vehicke to attend and 6 follow ups.. Call to RAC at 21.06 and patrol at 6.05 am.The sad part is that patrol front line are great, back office handlers awful. After 10 years of membership and two call outs, I amnot renewing, given roadside assistance on both calls was not delivered in a realistic timescale. My advice is don't join, look for alternatives and read the reviews Goodbye to RAC!”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 3,036 reviews