RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,946 Reviews

10 %

of reviewers recommend RAC

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Metrics

1.4

Based on 2,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Rac where to start, absolutely disgusting service, constant lies, many different points of information which is all wrong. 20hrs and still waiting. They came out after 7hrs and said it needs to be recovered. Then this is where all the lies come in, blaming there driver who was no where near taking a car for another job before he even knew about me, he found out 30 mins before he arrived but I was told he would be there 6hrs before that constant changing the eta and drivers cancelling then waiting till I called to reque. Now I have been waiting yet again after recovery could only be take me 50 miles now I wait for another recovery vehicle to take me the final 48 miles. This was suppose to be 4pm latest I was told more than likely earlier. So waiters the 2hrs called back up as no sign and now there is another 1.5hrs on top looking at 5:30 now They have no staff, no organisation and literally no care for you as a customer or a person being stranded. The person before me that was recovered had been waiting 52hrs and had been staying in a hotel. Absolute disgusting so much for 1hr response and fix. Premiums go up 30% for a drastically failing service and with holding pay rises which are needed for the low paid staff Safe to say I will be cancelling without a thought”

Helpful Report

Posted 1 year ago

“Spanish roadside for 9 Hours and still counting I am currently sitting on the side of the road in Spain broken down and have been here for nine hours already. RAC refuses to help me as they say it's the responsibility of their European partners to cover Europe and so far i have made 13 calls to opteven ( said European partner) and still haven't been recovered. I would not recommend anyone getting European cover from RAC as I have found the whole experience extremely tiring as a recovering renal cancer patient and frustrating. I took out the premier cover with Saga RAC breakdown for the express reason of taking the stress away from a breakdown and have been completely let down. I was told however that it's beautiful scenery in Spain by the French call handler but it's hard to enjoy baking in the sun covered in a layer of dust from a nearby building site. If you want minimum hassle then shop elsewhere. Date of experience: July 28, 2023”

Helpful Report

Posted 1 year ago

“Omg, where do I start. The RAC tell outright lies to their customers. The steering went yesterday on my car a guy came after 3 hours and said the car needed recovering. He said it was booked for 10am today as they were busy. I agreed to this as it was Sunday and the garage was closed anyhow. I had someone go to my car to meet the recovery man for 10am but nobody turned up. I rang and they said it was booked for 10.45, still nobody came I rang again and they said the recovery truck that was allocated was 30-40 mins away, still nobody turned up. My car was then abandoned by the friend who had things to do and left my key in sun visor. I rang again and they said that it was allocated for 3pm but again nobody turned up so I rang again and it was escalated to a manager who would call me back within the hour but they didn't. I rang again and was told it would be escalated again but I said I didn't believe the lies I kept being told. I was then given another time of 40 minutes which was reflected on the app. I really thought they might come this time but this was cancelled within 5 minutes. I tried to ring again but the office was closed. I checked on the app but there was no update and no way to chat or get in touch other than by reporting a new break down. I had to get my daughter to give me a lift as I was now unsure whether my car had been recovered, it hadn't and this was a 1 hour round trip to check. I was resigned to having to wait until the office was reopen tomorrow. Then at 11.45pm I got a call saying the recovery truck was 2 minutes away and that I had to be there to escort it to the garage. Another drive across and return home by 12.45am 3 weeks ago I was towing my caravan as a single woman with 2 daughters and the dog and black smoke was coming out of the car that smelt like burning and the oil light came on. Rather than risk going on the motorway I drove back to the garage that I had just passed and rang the RAC who advised not to drive it. I was given a 2 hour window. When that was up I refreshed the app hoping it would sat someone was close but it added another 3 hours. We waited again but that then won't up to 10pm. We ended up waiting 9hours and nobody came. I had no choice but to add oil and risk the drive home as it was now past 10pm. Let down severely twice now and won't be renewing”

Helpful Report

Posted 1 year ago

“On 3 callous each one we had to wait 3-4 hours, even when there was smoke from the engine. Very poor service overall, won't be renewing.”

Helpful Report

Posted 1 year ago

“Waited 6 hours with a two year old for assistance. Disgraceful contempt for members . Join the AA , much better .”

Helpful Report

Posted 1 year ago

“Martin came reassured both my passenger and myself.Couldnt repair the car so towed us home .He was the very very nice man that used to be used in the TV advert pleasant,professional and a credit to any company .Thank you Martin for reassuring a very anxious pensioner . CJamieson”

Helpful Report

Posted 1 year ago

“RAC Service Plan, disappointed. I usually rate RAC very highly, but the Service Plan let me down. I took out the plan and booked my MOT and full service on the app. Then arrived to find out the garage no longer deals with RAC. Then to add insult to injury I asked to cancel and obtain a full refund for my payments to date. Was told yes no problem but we will deduct £25 fee. Wow. Let's hope they do cancel as they have been drawing down on my card every month.”

Helpful Report

Posted 1 year ago

“Unacceptably Awful. Which kind of culture is this??, not being punctual is the norm?! My partner had an accident and needs to be rescued by RAC; tow our damaged van and bring him back home ( luckily nobody is injured including him). He was told that the rescue would arrive in 2hours time which is already taking too long for being rescued in London, he is not in the remote mountain! But it’s been nearly 4hours waiting and nobody is here! He had already very stressful experience and then on top of that this long ridiculous wait??My partner has contacted RAC few times and they said to him that they can’t reach to the driver who is supported to rescue him because the driver doesn’t pick up the phone!! Then my partner got the call from the driver himself saying that he was just informed to come to rescue him 40mins ago, which was the time the driver supposed to be rescuing him!! I don’t know who is telling the truth, the RAC? Or the driver?? It doesn’t matter who is lying but the service from RAC is more than appalling. We are paying customer. If you don’t look after your customers, they just leave but your business ethic is damaging your company. It’s been over 4hours wait but nobody is with him. DO NOT USE RAC.”

Helpful Report

Posted 1 year ago

“Very poor service for any breakdowns. We have been broken down for 2days and they still haven’t dropped our vehicle to a garage. Absolutely disgusting. And if you want any updates they keep on lying and delaying the times every time you call. Absolutely the worse service in the UK, avoid at all costs.”

Helpful Report

Posted 1 year ago

“Reported my car broken down on the way to work, 30 mins from my work and another 30 mins away from the next city. I am told Rac will be with me in 4 hours. I keep calling but they tell me a driver hasn’t even picked the job up. It’s the next day and no one has picked my car up yet. I am stranded, luckily a nice farmer passed and tried to help. Absolutely no point in having rac cover when they can’t do what they promise.”

Helpful Report

Posted 1 year ago

“Broke down on A11 near Norwich at 2:15 pm Friday 07/07/2023. Patrol man came in 45 minutes and couldn't repair said recovery needed. Despite several promises over night finally arrived 1:45 pm Saturday. Taken 24 miles to service station. Told them we are both over 70 and I am type 2 diabetic and run out of medication. 2 more relays and endup in truck stop 9.30pm. Several promises over night and eventually picked up 10.30 sunday morning. Arrived home lunchtime. 44 to get 150 miles. It was suggested we could be taxied home and leave the car and caravan for collection some time in the future at our own risk and no guarantee when they would be collected or if they would still be there. RAC nill stars.”

Helpful Report

Posted 1 year ago

“Do not even waste your money on this joke of a company Had a year warranty included when i brought my used car. Had 3 faults within that time , only one of them was partly covered. Even the seat belt stalk was not covered under warranty even tho its a standard safety aspect. Never again , take my advice and use a decent company”

Helpful Report

Posted 1 year ago

“If I could give no stars I would. As a recovery service I have had no problems. However I recently paid for them to fix the springs in my car. The service was awful. The mechanic moaned the whole time that he was so busy and that he was managing six others and was on his phone the whole time. He left and my car was making a weird popping sound. New RAC man comes out tells me it’s my top mount that the first guy ‘thought he fixed’ but not invoice so I’d have to pay for it. Off to my garage who inform me the spring they fixed was fitted the wrong way round hence the noise. Do not use them do not part with your money. I have made a formal complaint they say they will respond within TWENTY working days they currently HAVENT!”

Helpful Report

Posted 1 year ago

“Avoid at all costs. All they do is lie and bombard you with misleading text messages. Have been waiting since 8:30 this morning and now approaching 18:00 car has still not been recovered. They kept lying about trying to find a recovery truck and at 14:30 said it had gone to a trusted partner only for this to be another lie. Then promised 16:30 called back at 17:09 to be told we did not Say that and it is awaiting a job to Be booked. Absolute shambles. Wish I had just driven it to the garage with the fault and let the engine destroy itself.”

Helpful Report

Posted 1 year ago

“Phoned RAC at 7.30pm 08/07/23 about my breakdown about changing gears. I received lots and lots of text with target arrival by 22.58pm. After many calls by myself later, my case was referred to a trusted partner at 00.46 09/07/23. Trusted partner called at 00.21 and recorvery by 02.30. Recovered at about 03.20 by a very pleasant and polite driver from Richford Motor Services who drove us to South Mimms Services on the M25 for onward recorvery to our home and adviced calling RAC for arrival time for onward recorvery about 03.40ish. RAC said expected onward recorvery time was 08.28. After this time RAC just was unresponsive when called. At 04.30ish and after waiting for over 10 mins on the phone, I decided to see if I could make it home, a 20-30 mins drive. I had a gear problem and was not able to change gears, but to wait 5 hours at a motorway service station is ridiculous. I decided that driving in 2nd/3rd gear could be managed. At the service station, I made sure that I could engage 2nd and 3rd gear safely. I managed to drive home arriving at 05.30ish. RAC are a joke. There should be a NEGATIVE Star Rating. I will suggest Star Ratings from -5 to +5. In this case I will give RAC a -5. Will not use again.”

Helpful Report

Posted 1 year ago

“I reported the fault at 4.45pm and was initially told someone would be with me by 7pm. The patrol eventually arrived at 2.34am. The patrol was brilliant - polite, thorough and patient - I can't fault him. The customer service leading up to his arrival however, was abysmal. I waited for almost 9 hours at a motorway service station. I was fobbed off with assurances that my call had been escalated and then prioritised. I was told I would get call backs within 30 minutes and I didn't. I received automated text messages with the anticipated attendance time moving further and further away. After 8 hours I was told that because 'I was getting anxious', a taxi could be arranged to take me home with a patrol attending my car at the service station the next day. I refused this option as I had no confidence that anyone would actually attend the next day - which is when a patrol was finally dispatched (although I had to wait a further hour for them to arrive). All in all it was an extremely stressful situation. There didn't seem to be any sense that the long wait was anything out of the ordinary or unreasonable. I thought that lone females were given priority but this clearly isn't the case. I certainly won't be recommending RAC to anyone any time soon.”

Helpful Report

Posted 1 year ago

“Really awful service they seem to have really big problems with the systems they use and number of staff they have in the field. Computer generated Text messages are dished out every hour with fake promises to placate us customers and then escalated to a team that does not seem to exist. I used them as it was part of the Tesco Insurance package. I had used AUTOAID before then....and that's who I will use in the future Vote with your feet go somewhere else to get better service nothing can be worse then the RAC surely”

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Posted 1 year ago

“Today I phoned RAC to cancel my breakdown cover. I'd meant to cancel it a month ago but forgot and discovered that it had been renewed and the money taken from my Bank account ! However, a gentleman called Shahan dealt with my call and all is now sorted. He was super helpful, polite, friendly and very patient. It took an hour to bring my payment down to something that I could afford - and still have the cover I needed. Shahan was determined to help me stay with the RAC without being pushy. May all the staff who answer RAC calls be as good as Shahan - couldn't fault him. Teresa Domene Membership number:- 7765812511”

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Posted 1 year ago

“Call breakdown engineer today, Joshua was just brilliant. Kept me informed & got me to my local garage within 20 minutes. Thanks very much Joshua”

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Posted 1 year ago

“If I could leave no stars I would, for the first time in four years of cover with the rac I needed their services and support, everything was great until the most abnoxius ignorant person I have ever met turned up . Truly a real plonker. His name is Paul fielding his number is 1514. If he turns up ask for someone else.”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,946 reviews