RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,949 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,949 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most Terrible service ever! I reported a car breakdown on the 16th of June at 8:36am. The first attempt of contact they made was at 13:00pm after that I clearly stated that I had a civil marriage ceremony to attend to. When I returned back to my car after the appointment I was told that the earliest someone can come to me was at 00:31, and it wasn’t guaranteed that he would be there are 00:31 as it could be 04:00. I was then advised that he could book me a slot for the following day (Saturday) between 09:00-11:00. I rang them up at 10:30 as I had still not received a text message and I was told that the person who booked the appointment booked it for Sunday!! Terrible! The lady got it changed and never confirmed that with me. I called back again 30 minutes later and I was told that the patrol will be with me at 11:59am. I rang up at 1pm as no one showed up and I was told I was next in line… I waited until 4pm and was told that he should be with me at 4:42pm. I rang again as there was no show of a patrol after all the waiting and I got informed that no one will be with me until 9pm in the evening! I have been waiting over 13 hours in the space of two days and I am still waiting as I am typing up this review. There is no way I would ever use RAC again.”

Helpful Report

Posted 1 year ago

“RUBBISH - WAITED 12HRS AND STILL NO ONE CAME SCAM DO NOT BUY”

Helpful Report

Posted 1 year ago

“I am disabled so was on a medical 'priority' but broke down on Tuesday in 28 degree heat in the middle of the countryside with no food, no water, and nowhere else to go. Call out took 11 and a half hours, the entire time I was sat in an increasingly hot car with no food and no water. Ended up extremely unwell, no sympathy from those on the phone and some were incredibly rude. Avoid like the plague.”

Helpful Report

Posted 1 year ago

“Despite registering a medical priority for a breakdown and advising I am feeling vulnerable in the area i am in they just keep putting the era back further. The promised call in respect of my medical priority has yet to be despite 2 hours passing since it was registerd. Staff surly and unsympathetic”

Helpful Report

Posted 1 year ago

“Would give zero stars if possible. Have been waiting 13 hours overnight and counting for breakdown assistance. Communication has been the worst I have ever experienced from any company. I have been fed a constant stream of lies regarding the estimated recovery time, which is eternally “30 minutes away”, and never arrives. Their staff have been exceptionally unhelpful over the phone, and could offer no assistance whatsoever. If you have RAC membership, cancel it and save your money. If you’re not a member, don’t touch it with a barge pole.”

Helpful Report

Posted 1 year ago

“The RAC has lost my car. They recovered it about 12 days ago and since then there is no trace of it. I have been promised by about 12 different people there (after hanging on the phone for literally hours) that it will be delivered 'today', that I will be called back, that they dont usually treat customers like this and so on.. but my BMW full of holiday luggage, golf clubs etc has vanished from their custody!”

Helpful Report

Posted 1 year ago

“Never again. Just told lie after lie”

Helpful Report

Posted 1 year ago

“Broke down Monday 12/06 at 5.30 in Hounslow still waiting to be recovered 14/06 at 12.30 pm. Dreadfull service . Getting through to anybody is horendous”

Helpful Report

Posted 1 year ago

“Called them at 1.30PM on Monday for a home start as I have this service on my membership - it is now Wednesday morning and still waiting - updates have stopped by text and having to continually call in and on hold for 45 mins at a time for an update. Was told last night it was a priority for this morning guess not. As soon as I get this sorted my membership will be cancelled and going elsewhere they are a joke. I have lodged a complaint but looking at other reviews I don't hold out much hope of hearing back”

Helpful Report

Posted 1 year ago

“I love this store! Amber and her crew are awesome and understanding people! They still treat me with respect even tho my card had issues at times or I always forget! Gotta live it I'm probly there biggest pain, but I will never deal with another store I don't care if I'm in a different city they are awesome!!”

Helpful Report

Posted 1 year ago

“Cowboys.Will canceling my membership,waste of time.Rather join a cheap smaller car recovery breakdown elsewhere.Rubbish service,not updates waiting on roadside for RAC to arrive,been ages ,the est time is a waste of time and a lie.”

Helpful Report

Posted 1 year ago

“Absolute disgrace of a company. Rang them to get my bike recovered as advised by my dealership because my Petrol cap had seized. The patrol attended and proceeded to try and prise open the cap with a screwdriver. I asked him to stop and his reply was, let me get a bigger screwdriver. At this point I told him do not touch the bike again and asked him to get it recovered. His reply was, I’m trying to f@&cking help you mate. I was bemused to say the least. I once more asked to get the bike recovered and he refused, jumping in his van and driving away. I made a complaint to ktm regarding the incident. Which they was amazing and gave me £400 compensation and a sincere apology. Whereas rac have taken over 2 months to respond to my complaint, saying there is no evidence to say their patrol did the damage and claim they aren’t at fault. If this wasn’t a free service provided by ktm, I’d never buy any breakdown cover from these cowboys. I hope ktm read my review and assess wether they are in business with the right breakdown service. The rac’s customer service is absolutely non existent and they should take a leaf from ktm book. Avoid at all costs. Ps I have picture evidence of the damage caused to my bike, which is why ktm gave me the compensation they did.”

Helpful Report

Posted 1 year ago

“Reported the car had a fault and the engine light was on continuously. Called RAC who said they would be out that day to collect the car and take it to our local garage. After numerous phone calls, and managers calling me back to promise it would be collected nothing happened. It took three days for it to eventually get picked up. I had to take time off work to wait in. Following this very stressful situation, I write a complaint to RAC who acknowledged my email and provide me with a complaints number. They promise to get back to me within 20 working day. We are now on day 27 and no response, despite writing to them again. I checked how I can take the complaint further, as per there website, I can write to the National Conciliation Service, however RAC doesn’t subscribe to any ADR scheme as they aim to resolve the complaints! Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Would give it a zero if I could! Rung at 2200 got told it would be 120-180 minutes waited 8 hours not even a phone call or update on if anyone was coming got hung up on twice and was on hold for 1 hour and 15 minutes just trying to find out a rough time, absolutely useless company”

Helpful Report

Posted 1 year ago

“My partner stranded on her own on the A3 stranded with no hard shoulder!!! 70 mph road with 3 lanes. It was quicker for me to drive 45 minutes. Change the wheel O/S while she blocked the traffic on her own from lane 1! Priority is proprity and was disgusted!!”

Helpful Report

Posted 1 year ago

“If I could give minus 5million stars I would. The 💩RAC💩 is a bunch of 💩. My daughter broke down Wednesday evening at 8.30pm on the A34 in a tiny wee lay-by...... Finally got recovered at 2.45am the next morning. If I hadn't driven 75 miles to wait with her she would have been alone in the dark on a massively busy trunk road. I genuinely despise the RAC”

Helpful Report

Posted 1 year ago

“I have had my whole completely wasted, phoned @ 1045am, I was told 1257- 157pm then keep getting moved forward, the last eta was 330pm in the end I payed for a local garage to recover me, I will never used Rac again this is the second time this has happened even longer the first time.”

Helpful Report

Posted 1 year ago

“Still waiting for my car to be returned after 14 days. No communication what so ever no replys to emails . Phone calls a joke but I'm not laughing. Very upset just want my car back. They suggested l get a train or bus.”

Helpful Report

Posted 1 year ago

“1.5 hrs wait on m4 for break down vehicle. Towed to services (he couldn't recover) 6 hrs wait in services for recovery truck. No updates, no-one answering phones. Scary and atrocious. Not fit for purpose”

Helpful Report

Posted 1 year ago

“Very poor. I made a breakdown call at 9.10am this morning and was told that the recovery would be circa 11.15am. it is now 13.30 and they still have not arrived. I thought that RAC was a premium breakdown service!!!! I will not be renewing my membership. No updates received I have had to keep calling in.”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,949 reviews