RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,073 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,073 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please please do not pay for RAC breakdown service. Totally shocking service last night. Left in Plymouth for over 5 hours then when actually contacted their customer service [joke] was informed another 2 hours at least despite text reminders were nearby. Ended up 50 miles from my home at midnight, no bus or trains to get home. Ended up booking hotel room. Rac guy arrived in morning. Shame on your RAC especially customer service department. Their customer service is appalling just manufacturing promises.”

Helpful Report

Posted 2 years ago

“Waiting times are terrible. Time of arrival got changed 3 times. Waited nearly 9 hours. In the end a sub contractor was instructed to attend (macadam)he arrived within a n hour. RAC ARE A DISGRACE.”

Helpful Report

Posted 2 years ago

“Terrible service after breaking down after 33 years a member left in limbo by patrol my husband been a member all that time they did not turn up on the day came the next morning with attitude problem not good”

Helpful Report

Posted 2 years ago

“I was very lucky to get a RAC man straight away.very nice guy and nothing to much trouble.we were in Kendal car playing up.battery loose .good job Richard thank you”

Helpful Report

Posted 2 years ago

“Terrible terrible service. Left blocking the Finchley Road for 7 hours through rush hour and into the night. When calling for updates we were told that they would disconnect the call and we were not a priority despite causing huge tailbacks.”

Helpful Report

Posted 2 years ago

“Do not use r.a.c at all Absolute terrible. Reported loss of power to car at 1am phoned then just get told he running late on another job he will be with you half hour so phoned back after half hour to get told he will be another 45 min. And that is from 1am terrible company avoid at all cost”

Helpful Report

Posted 2 years ago

“I am writing this review after spending 7 hours waiting for rescue by the RAC. This in a city and after being promised I was a priority as a single woman. Most of the time I was being told I was within an hour of being towed so I stood there on the verge all day. Kept calling their call centre (5 times) which were a bit slow calling back then stopped altogether. App useless, just kept lengthening the time. I cannot rely on them ever again, this was awful.”

Helpful Report

Posted 2 years ago

“If we could rate this zero we would. Unacceptable, disgusting, extremely poor none existent service. Like all other people’s very poor service we are just another added to the long list that the RAC don’t seem to want to provide a good service, for any sort of recovery, no matter what your circumstances. We have been with RAC over 40 years and never been treated to such poor service, as they have got rid of most of their fleet, it is only natural service will go down hill if you don’t pay the staff, cost cutting just doesn’t work !!! As they no longer provide a service they should be struck off by trading standards ! We will be going elsewhere, so disappointed !!!!”

Helpful Report

Posted 2 years ago

“I had a password/log in problem which Amir with great patience solved for me”

Helpful Report

Posted 2 years ago

“We broke down in in wales at 3pm. About 120 miles from home. We have been messed about so much and are currently 32 hours into the recovery and stuck in a pitch black closed service station in yovile after 2 recovery links with no further in sight. No taxis , accommodation or anything has been offered. We had to stay in the cold car for 15 hours before the first recovery vehicle even showed up”

Helpful Report

Posted 2 years ago

“Worst service ever, will never use RAC ever, been waiting for help Since 8pm and this is 4am and I’m still sitting by the roadside waiting for a towing car, this service is not worth paying for”

Helpful Report

Posted 2 years ago

“Shocking service, waited 40 minutes to have my call answered to cancel my membership, which I was charged for.”

Helpful Report

Posted 2 years ago

“My friend & her family broke down yesterday at 14.50pm. Was told it would be 11pm before someone would get out to her. She had an 8 year old & a vulnerable teen with learning disabilities as well as 2 older children plus 3 large dogs. A family friend made 2 trips to get her, the kids & dogs home. Her husband stayed with the car & finally arrived home at 5am this morning!! 14HOURS AFTER BREAKING DOWN & CALLING OUT RAC!!! IS THIS A JOKE??? I’m with RAC but will be hanging to another company now. Price goes up every year, yet I’ve never had a call out & after my friends experience , I hope I never do!!”

Helpful Report

Posted 2 years ago

“Worst service ever had in my life with 2 children one of 3 and 5 years old I waited over 6 hours to get someone to see the car. I will advise you do not ever use this service.”

Helpful Report

Posted 2 years ago

“Absolute joke of a company!!! Disgusting service!! I run a company with a fleet of vans and every time we have a break down, we have over a 7 hour wait for recovery!!! Engineers don’t have a clue how to repair a vehicle roadside!!! Complete waste of time having cover!!!”

Helpful Report

Posted 2 years ago

“Strung along with bogus time slots, always an hour away, 7 and a half hour wait. At least be honest and manage expectations with call out times so people can make arrangements. Won’t be renewing.”

Helpful Report

Posted 2 years ago

“AFTER READING SO MANY NEGATIVE REVIEWS I DECIDED TO LEAVE A PERSONAL REVIEW I PHONED RAC TODAY AS MY CAR WOULD NOT START OUTSIDE MY HOME A PLEASANT LADY CALLED SIOBHAN WAS WITH ME IN LESS THAN AN HOUR AFTER CHECKING OUT WHAT THE PROBLEM WAS AND BEING VERY INFORMATIVE TOLD ME IT WAS THE BATTERY AFTER DISCUSSING THE PRICE ETC WITH ME I GAVE HER THE " GO-AHEAD" TO REPLACE IT, I WOULD DEFINITELY RECOMMEND RAC TO ANYONE THIS WAS THE FIRST TIME WE HAD TO " CALL THEM OUT" ,AND SIOBHAN " MADE" THE EXPERIENCE A VERY GOOD ONE ,SHE IS AN " ASSET" TO YOUR COMPANY”

Helpful Report

Posted 2 years ago

“Truly awful service from the RAC today. Repeatedly told the truck was coming. Repeatedly called to chase and got a different eta. Call was escalated multiple times but that made little difference Hours later and after being on hold over and over again the flatbed driver took us half way and we had to get an Uber home Just use a different roadside recovery service.”

Helpful Report

Posted 2 years ago

“Had an engine management fault called RAC. Patrolmen arrived immediately did a battery test and stated we needed a new battery cost £385.00. When challenged regarding the diagnostics then proceeded to check, than stated it was a rear wheel sensor. I said it's not the battery then? Oh you still need a battery and pulled out a drawer with numerous batteries. Needless to say, we declined. He directed us to a local garage who quoted us £400 for parts, we declined. Then went to a Mercedes specialist. Full diagnostic. Problem rectified £135.00”

Helpful Report

Posted 2 years ago

“DO NOT USE RAC they leave you for hours in service areas and repeatedly lie to you saying that a recovery truck is on its way when it clearly isn’t - they admit that their service is unacceptable, if our complaints were ‘escalated’ once they were ‘escalated’ dozens of times. Empty words. Three trucks all subcontractors, (who showed us that the jobs had only recently been received by them, so the RAC had not passed the jobs on for over 8 hours) twice abandoned at services in the middle of the night. 28 hours from breakdown to home. Norfolk to Kent.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,073 reviews