RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,004 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,004 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not join th RAC. Twenty five phone calls made over one hour ,each one saying "line busy ". The Web site showed ," car not taxed ,therefore membership invalid ". My car is exempt from road tax due to it's age but the Web site didn't allow for this. I used a local recovery which arrived within the hour. The RAC is not fit for purpose”

Helpful Report

Posted 2 years ago

“I can’t even start to explain how much went wrong and in so many ways. Over 24 hours to get home. Don’t bother reading any more reviews just click on another service provider (anyone but the RAC).”

Helpful Report

Posted 2 years ago

“My daughter Broke down at 14:30 in Nottingham (returning from Uni with a car full of her possessions) and contacted RAC via App, Patrol man turns up 2.5 hours later to tell her he can't fix it and Recovery will be in touch within half an hour. More than 2 hours later after several calls she finally gets a call from the recovery team. At 20:50 after more calls Recovery truck turns up and loads her car. At 22:18 Recovery truck leaves my daughter and her car at services in Leicester!!! YES, YOU READ THAT BIT RIGHT THEY LEFT A YOUNG WOMAN ON HER OWN AT A MOTORWAY SERVICES LATE AT NIGHT WITH NO WAY OF GETTING HOME. No new recovery truck turns up after several calls and empty promises from RAC. RAC then advise her to leave the car as they will send an UBER. Daughter eventually arrives home without the car at 1:30 am. Saturday 24, we contact RAC to find out when the car will be recovered to the garage, they tell us today. The Car gets picked up but is then left in Northampton. After my daughter has been left around 30 texts by RAC and several calls and broken promises later the car finally gets picked up. Tuesday 28, the car is finally dropped off at the garage. I pay for family recovery to avoid this kind of circus, there is NO complaint phone number. I have submitted a complaint to RAC via email, and they have responded telling me they will review my complaint and get back to me within 8 weeks - gee thanks guys. I had a disappointing experience with the RAC customer service representatives that I spoke to. At their best, they were unhelpful, and at their worst, they were dismissive. It was evident that they were following a script and lacked a proper understanding of the situation. Avoid this company.”

Helpful Report

Posted 2 years ago

“The worst recovery service in the world. Told at 7.30 pm I am high priority because stranded on hard shoulder. Two hours later RAC passed my recovery to a subcontractor who had to come from halfway accords the country. Two hours later he arrived but did not have the spanner to fit the wheel nut. Half an hour later told another hour and a half until the proper RAC person will arrive. Then they tell me another subcontractor will be sent. Still here after five hours on hard shoulder of A1M.”

Helpful Report

Posted 2 years ago

“I didnt get a help till 24 hours and calling more than 10 times Frustrating and untrustworthy people”

Helpful Report

Posted 2 years ago

“I have had an incredible experience with RAC home insurance. I was hoping I’d never have to make a claim but when I did they made it so easy and stress free. I had slight water damage to my kitchen and they quickly organised repairs no questions asked. All the contracted tradesmen were extremely professional and efficient. Thank you RAC.”

Helpful Report

Posted 2 years ago

“This service is vey bad I will not be using them again they take your money and do not even bother to answer the phone always saying sorry we are busy will get back to you but they do not rubbish service”

Helpful Report

Posted 2 years ago

“I locked myself out of my car n even tho the RAC man coldnt get boot open due to fallen keys jamming lock were keys were he clambered thru my car n after alot of huffing n puffing managed to open boot frm inside n retrieved keys..sooo thankful to him as I was 200miles frm home👍”

Helpful Report

Posted 2 years ago

“i Broke down on a motorcycle. After 6 hours of being updated and almost certainly lied to about why I was being delayed I eventually was rescued by a fellow biker who drove home and got a bike trailer. I spoke to the Rac next day who said an Rac man turned up at 3.30 am. This not a breakdown service this is damn right dangerous and unsafe. Rac needs to close down. No point being cheap if you have no staff. I’m out.”

Helpful Report

Posted 2 years ago

“I am writing as I wish to commend the hugely kind and efficient recovery help of Mr Paul Heath 3134 at RAC, following an upsetting incident in which a bus collided with my car and drove away in view of passers by and captured on CCTV. I had spent over three hours awaiting another company’s assistance the previous night only to find they had called the wrong vehicle for the job, and had an unhelpful and unsympathetic call with my insurance company the following morning that left me feeling all the more shaken. Paul was something of a hero following this - he arrived on time and saw that I was visibly shaking, gave me the time I needed to accurately report the situation, assessed and documented the damage comprehensively before taking great lengths to relay this detail to my insurance company, and importantly described to them the severity of the collision. Paul even went above and beyond to check with two passing bus drivers where their depot was for the insurance company to investigate, helped pick up pieces of the bus paint/casing from the ground to collect as evidence, and reminded me to notify the Police. He took such care and sensitivity to deliver the probable bad news and I can't express how much of a positive difference his patience and clear communication made at a time of sadness and worry. I owned my car and looked after it with so much love and brilliant memories over 14 years, so I appreciated Paul's outstanding communication even more, his respect for my poor car ensuring I had all of its contents, and practical care following a hit and run incident like this. Thank you for your amazing help again, it definitely deserves recognition within the RAC!”

Helpful Report

Posted 2 years ago

“Absolutely worst company ever. Made me wait 7 hours just to be told no patrol around and they will send an external recovery company waited another four hours !! Avoid this company at all costs”

Helpful Report

Posted 2 years ago

“Very slow response and a three hour wait even though it was classified as a medical emergency response. Would not recommend them as a break down service. I phoned in that I was unable to start my car at approx 1525. I tried to do it on the App but it said phone in - I did straight away and spoke to an operative. He confirmed my details, took my £40 excess and I also explained that I had had to pop out to deliver a letter which was the reason for the car trip, and my 23 year old daughter was home alone. She is disabled and autistic, but was asleep and although can live independently, shouldn't be left for more than an hour on her own because of her condition. He said that was noted and would add to the call out notes. I received the first text from you at 1539 to say the response would be at 1757, 2 hours later. I called back in and spoke to another operative. I again explained the above and was told it would be set as a medical emergency call out. I was thankful for that. I also explained I only needed a jump start as my car had been idle for two weeks as we had been away, nothing else needed. I received 4 further texts to say you were busy. At 1806 I received a text to say they were working on getting someone to me. The RAC man arrived at approx 1820. He parked, took out his battery jump start unit, connected it, and I started the car straight away. Less than 2 minutes.”

Helpful Report

Posted 2 years ago

“Absolutely atrocious . Zero rated. My 18 year old daughter broke down in a country lane and waited five hours until 2.30 am and still no show. Told she was a priority and strung along to believe it was the external 30 minutes. When she had had enough of waiting in the dark the advice was to leave the keys on top of the wheel - which I imagine every thief would know. What sound advice - of course they can’t except liability though. Still waiting to hear at 8. 0 the next morning if anybody is going to bother coming out. Absolutely shocking as per the rest of the reviews.”

Helpful Report

Posted 2 years ago

“Terrible service.....broken down at 6.30 on a very dangerous busy part of the M25...was told someone would be with me between 7.06 and 7.36pm....nobody came and no updates until 9.30pm when I was told a trusted partner would come out to me as recovery despite the fact I pay for roadside and recovery.Had no updates ...the app was not working and they were not answering my calls....I got my girlfriend to call them and they answered straight away and were very rude.I eventually had an update at 11pm when it was pitch black that a trusted partner would be out to me by 11.30pm....he arrived at 12.05 after midnight ..they are now a cowboy company do not go with then a disgrace”

Helpful Report

Posted 2 years ago

“The breakdown service I received doesn't even merit one star. Called them out at 5.17pm. Ended up speaking to EIGHT different people. Was lied to with assurances THREE times that recovery was on its way – "ETA within the hour" – finally recovered at 0130am the next day. I had medical issues, yet they didn't callme for over FIVE hours. Complained. Was offered £50 cheque. Ask for a review. RAC claimed they had "no reason" to review the case. On its website RAC states you can complain via Ombudsman and an alternative dispute resolution. But RAC doesn't subscribe to the service so it won't discuss your case with anyone. UNBELIEVABLY BAD CUSTOMER SERVICE.”

Helpful Report

Posted 2 years ago

“Most Terrible service ever! I reported a car breakdown on the 16th of June at 8:36am. The first attempt of contact they made was at 13:00pm after that I clearly stated that I had a civil marriage ceremony to attend to. When I returned back to my car after the appointment I was told that the earliest someone can come to me was at 00:31, and it wasn’t guaranteed that he would be there are 00:31 as it could be 04:00. I was then advised that he could book me a slot for the following day (Saturday) between 09:00-11:00. I rang them up at 10:30 as I had still not received a text message and I was told that the person who booked the appointment booked it for Sunday!! Terrible! The lady got it changed and never confirmed that with me. I called back again 30 minutes later and I was told that the patrol will be with me at 11:59am. I rang up at 1pm as no one showed up and I was told I was next in line… I waited until 4pm and was told that he should be with me at 4:42pm. I rang again as there was no show of a patrol after all the waiting and I got informed that no one will be with me until 9pm in the evening! I have been waiting over 13 hours in the space of two days and I am still waiting as I am typing up this review. There is no way I would ever use RAC again.”

Helpful Report

Posted 2 years ago

“RUBBISH - WAITED 12HRS AND STILL NO ONE CAME SCAM DO NOT BUY”

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Posted 2 years ago

“I am disabled so was on a medical 'priority' but broke down on Tuesday in 28 degree heat in the middle of the countryside with no food, no water, and nowhere else to go. Call out took 11 and a half hours, the entire time I was sat in an increasingly hot car with no food and no water. Ended up extremely unwell, no sympathy from those on the phone and some were incredibly rude. Avoid like the plague.”

Helpful Report

Posted 2 years ago

“Despite registering a medical priority for a breakdown and advising I am feeling vulnerable in the area i am in they just keep putting the era back further. The promised call in respect of my medical priority has yet to be despite 2 hours passing since it was registerd. Staff surly and unsympathetic”

Helpful Report

Posted 2 years ago

“Would give zero stars if possible. Have been waiting 13 hours overnight and counting for breakdown assistance. Communication has been the worst I have ever experienced from any company. I have been fed a constant stream of lies regarding the estimated recovery time, which is eternally “30 minutes away”, and never arrives. Their staff have been exceptionally unhelpful over the phone, and could offer no assistance whatsoever. If you have RAC membership, cancel it and save your money. If you’re not a member, don’t touch it with a barge pole.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,004 reviews