RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,131 Reviews

10 %

of reviewers recommend RAC

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1.4

Based on 3,131 reviews

Customer Service
Communication Channels	Telephone, Email

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RAC were suppose to pick up my car from my local garage on Thursday 7 Sept 2023 and take it to a specialist garage. They did not turn up at my local garage or tell me that they did not turn up. I called the specialist garage today, 12 Sept 2023, to try and find out what was happening re my car. I use my car for my parents who are elderly and disabled to take them to hospital/doctors appointments as they have wheelchairs. The specialist garage informed me that my car had been delivered to their showroom on Saturday, 9 Sept 2023 but as the repair shop is closed they could not accept the car. I rang the RAC and was told they had taken it to their South Mimms depo and it was there. The call centre gentleman could not explain why nobody had contacted me but said he would arrange for it to be delivered to the specialist garage today and although the system said it would take 5 hours it should arrive sooner than that. The time was 1.15pm. I called the garage at 4.30pm and no sign of my car and they said they could no longer accept it as they had expected it last Thursday, 7 Sept and it was now Tuesday 12 Sept and it had still not been delivered. I wish to note it was the specialist garage who told us to use RAC. I started calling the call centre again and got through at 5.15pm. I was told my car was still at the South Mimms depo. I told the lady to bring my car to my home address. She said it would be another 5 hours, so to expect it at 10.15pm I called the Call Centre at 10.45pm and was informed that they were now not going to deliver it until tomorrow, Wednesday 13 Sept 2023. I told the gentleman nobody had called me back to tell me this and he just said put in a complaint. So I would strongly suggest you do not use this service as my car has now been missing since Thursday 7 Sept 2023 and I have absolutely no idea when I am going to get it back from the RAC. If I could I would rate them with NO STARS”

Helpful Report

Posted 2 years ago

“I broke down 26 hours ago, left there absolutely stranded kept getting told they're on the way, finially 26 hours later they showed up, took my car while I made my own way home because it was a split recovery, they then left my car unattended for 4 hours at a service station with the key in the vehicle after promising me it would be a direct swap and never left unattended with the keys...This is still on going and they dont know when my car and key will be picked up from the services and brought home. Ultimate stress and panic. This is not a cheap car by any means. RAC are a disgrace”

Helpful Report

Posted 2 years ago

“Try a different breakdown service… Reported a breakdown at 4pm. Still stranded at 11pm. No help from RAC, just apologies and “we are doing our best to get to you as soon as possible”. Absolutely rubbish”

Helpful Report

Posted 2 years ago

“Unbelievably poor. On a Sunday, the least busiest day of the week at Toddington Services on the M1. Decent guy came after two hours but couldn't fix so we have been left there for another six hours in the blazing heat. We've seen a couple of dozen AA vehicles and not one RAC. RAC have had to send out a private contractor to do it...8 hours at Toddington Services! Unbelievable!”

Helpful Report

Posted 2 years ago

“Following my previous review regarding RAC breakdown service a total failiour Background - I have requested Rac to assist me to help start my car on Friday evening 9.9.23 about 10 pm I had no response nor any acknowledgment either. I also called Saturday morning the 10 th reported by phone and on the app but did not get a reply few hours later which said they come to attend the vhiclle between 4-7 pm however they did not turn up then. I was out for diner after that On my return I found a note that they arrive 22.35 n I was not there I called this morning n talk to breakdown driver who said he can not help n have to rebook the service from the beginning It’s unacceptable to me and to all others who have been let down by RAC I’m a member in the last 10 years and will stop this from now on Let me know What’s ur experience Alex”

Helpful Report

Posted 2 years ago

“Broke down at seaside. No phone signal there so walked half-mile up the road to get one. Operative was clearly on a short fuse, advising that call can’t be taken unless stood by the car. Hung up, got through to a decent, considerate operative who advised pick up would be 6pm (4 hours) - not good enough, frankly. Anyway, by this time, we’d worked out that the car problem was caused by swimming with the keys in my pocked (der). Took the fob apart, clean and dried it, and it worked. But not impressed with operative #1’s attitude, nor the advised 4 hours wait for service.”

Helpful Report

Posted 2 years ago

“Worst breakdown company ever. I broke down yesterday, called them around 2pm, almost 7 hours later they were still not with me but busy sending messages of apology for the delays. It was a heatwave day, with 2 small kids in the car aged 4 and 5 years who got so dehydrated and hungry. Had to call a private mechanic to rescue me around 9pm and i paid £200. They still never came and i had to cancel the request when my mechanic was on his way. I'm cancelling my membership.”

Helpful Report

Posted 2 years ago

“Everything from start to finish, left in a carpark, had to find overnight accommodation, continuously lied to about time assistance would be arriving. I have terminal lung cancer, made not one iota of difference, allegedly passed to the "priority " team who still haven't contacted me!”

Helpful Report

Posted 2 years ago

“Broke down at 330. Towed half way home and left (woman alone) dumped end of a service station car park. No txt updates. Call up and they advise ring again if no one calls with an update . Ring back and no one is coming until the next day! Rude customer services. Absolutely disgraceful service. Cars still abandoned as had to leave it as they didn’t know when they’d get to me the next day! Just awful awful business.”

Helpful Report

Posted 2 years ago

“Can't say much about them apart from the fact bunch of crooks who just want your money.”

Helpful Report

Posted 2 years ago

“Appalling Car broke down several hours ago Still sat in soaring heat, as a disabled customer seeing extended time update after extended time update Rac needs closing down as not fit for purpose.”

Helpful Report

Posted 2 years ago

“Was with the RAC for 10 years and have seen its decline in customer service (over the phone/office). Hardly any correspondence from them but quick enough to take your money!”

Helpful Report

Posted 2 years ago

“I broke down nearly 12 hours ago in my 2 year old van(still not recovered yet )which has had to be recovered twice this year..last time I waited 6 hours to be recovered but this takes the biscuit! I’m obstructing a petrol station from operating fully and all I’ve heard is it’s been put out to a trusted partner .I’ve not had any feed back from rac .it was supposed to be recovered at 430 but still waiting .phone calls to them makes no difference they just fob you off time is now 21.20 and I broke down at 10am thought they were better than that”

Helpful Report

Posted 2 years ago

“Wife's car broke down Tuesday lunch time, waited 3 hours for a mobile mechanic problem couldn't be fixed road side so needed a tow. She waited until 9.30pm before being told to give up and go home a woman alone in South London backstreets. Next day booked in again for tow, nothing came, we're now in day three and the car remains in Orpington. Promises of call backs and prioritisation from RAC never materialise.”

Helpful Report

Posted 2 years ago

“Nobody dispatched had to leave my car after waiting over 5 hours. Now have to get recovery in the morning because I wasn't prepared to wait any longer as no word from dispatch even after 3 phone calls and promises”

Helpful Report

Posted 2 years ago

“Ms F---e J---s -Operations Officer has confirmed that even though you book a RAC mobile car service via the RAC website that they have subcontracted the service to Who Can Fix My Car! Is this legal? My service via the ‘RAC’ was very poor: • A tyre tread was calculated at 5mm across the tyre, but an MOT 37 miles after the ‘RAC’ service calculated it at 5.2.3mm with a recommendation that the tyre is changed. • My spare tyre was calculated 6.6.6mm but I do not have a spare tyre! • The mechanic Reset my Service interval but I do not have this facility on my car. • My car was taken to a Road Test which did not happen. I complained to the RAC that I thought the complete service had not been carried out and it was not value for money, and they are not interested. Very poor service from an organisation which I thought was a professional company.”

Helpful Report

Posted 2 years ago

“Call at 5:00 p.m. told to look out for updates 5 hours later told I've been on the priority list and and someone will call me they did call me at 10:30 p.m. and said they couldn't get no one out to me take my advice look for another provider .”

Helpful Report

Posted 2 years ago

“We were left at the side of the road for 6 hours and had 3 children in the car and couldn’t wait any longer with no water, when we called a taxi home ourselves and payed £200 for a mechanic. The man on the phone had an attitude and was extremely rude and wasn’t empathetic. Unacceptable behaviour.”

Helpful Report

Posted 2 years ago

“Please please do not pay for RAC breakdown service. Totally shocking service last night. Left in Plymouth for over 5 hours then when actually contacted their customer service [joke] was informed another 2 hours at least despite text reminders were nearby. Ended up 50 miles from my home at midnight, no bus or trains to get home. Ended up booking hotel room. Rac guy arrived in morning. Shame on your RAC especially customer service department. Their customer service is appalling just manufacturing promises.”

Helpful Report

Posted 2 years ago

“Waiting times are terrible. Time of arrival got changed 3 times. Waited nearly 9 hours. In the end a sub contractor was instructed to attend (macadam)he arrived within a n hour. RAC ARE A DISGRACE.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,131 reviews