RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,008 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having been a customer for many years I am upset to report that this the 3rd time we have unfortunately had to call the RAC, first time 2 range rovers caused a bow wave in a flood as we were driving slowly in very bad weather but it did knock out out electrics, to be fair the RAC came fairly quick but said it was intentional flood damage so wouldn’t take us home and left us stranded in Gloucester Christmas Eve Eve, next one was run flat with a puncture could not help us either, tonight the pinnacle my husband 6 hours in and still waiting for a breakdown truck as the electrics have gone on the vehicle, our cars are well maintained and fairly new, we have dealt with the 25% increase in the fees, I have been on hold for 25 minutes tonight trying to get an answer as for the past 2 hours you have been 45 minutes away, he is still waiting, maybe you should value your long standing customers just because he manages to limp into a services does not mean he is not a priority!”

Helpful Report

Posted 2 years ago

“Worst company ever. I used them twice. First time I waited 12 hours and kept changing the arrival time constantly and this time I been waiting 10 hours and nothing they tell you is reliable. Their customer service people are so rude and hang up on my twice and when they come if they can’t fix it they just leave and do nothing to help even after leaving you waiting more than 10 hours. Worst company”

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Posted 2 years ago

“When I bought the policy I was told that I would be entitled to one free engine diagnostic check per annum. E My engine light came on but when I called they were not interested as they said that the car was still drivable.”

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Posted 2 years ago

“As an ex business custer I am being sued by the RAC for non payment of breakdown cover. I actually cancelled the cover via their business website and called to cancel the last vehicle on the policy as I no longer had the vehicles. They have issued me with legal documents stating they can't see that I cancelled using the portal. I am blocked from the portal so cannot access my information. This is corporate bullying og the highest degree and is dispicable. I would also like to warn potential customer of the wait times if you break down. Some of my drivers waited by the roadside for more than 12 hours. The worst breakdown company I have ever had the misfortune to be involved with.”

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Posted 2 years ago

“They don't even deserve one * avoid , do not waste your money been waiting 2 days for recovery still not come out just get stupid texts that changes to suit them , absolute joke of a firm ,,disgracefull”

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Posted 2 years ago

“Constantly lied on day of breakdown. Take your money no problem but when requiring agreed compensation, still waiting for that. Took 8 hours to be rescued. Continue to lie now. Only thing RAC are good at is taking your money at the drop of a hat and stringing you along. AA far better service and efficiency and no b******t.”

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Posted 2 years ago

“On my policy, I have a courtesy car – I’ve just been told that this will not be honoured …. So good bye to RAC”

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Posted 2 years ago

“I would really like to thank the call handler who took my call last night.I have RAC breakdown cover as part of my insurance policy.I have never had to use it before but last night has been the exception.I was a bit anxious and initially couldn't identify by name the road my car was on but the handler was patient and understanding while he searched the map.He informed me of expected delays to my car being collected and unfortunately for him he may have heard how bad the rest of my week had been (sorry 🙂 ) but at all stages he was kind and patient. The actual company who collected my vehicle contacted me quicker than expected.They arrived at the approximate time they had estimated.They also did any amazing job.I can't thank you all enough.Great service.”

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Posted 2 years ago

“Constant lies...I had the offer of a lift home but rac said they would be with me in 30 mins ...so I stayed in my car in the cold ... this was 11 30pm at 5 30 am eventually someone showed up ... I was told everytime I asked it would arrive within 30 mins and when I questioned that I was told.. oh that's just an automated message ignore that...why on earth send it then?? Going back to the AA for sure”

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Posted 2 years ago

“Been waiting since 2pm with kids in the middle of nowhere is this what I signed for”

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Posted 2 years ago

“Most pathetic service! had text 9.45am, stating 50 minutes arrival time, waited hours, then they call me and say, they can get to me tomorrow! I replied, you get to me by 6pm of there shall be war! they always say they are experiencing high level calls! previous call outs did not arrive for 12 hours, whilst I was stuck in a car freezing overnight! DO NOT USE RAC!!!!!!!”

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Posted 2 years ago

“Avoid the RAC at all costs one of their so called partners recovered my car and damaged the steering column during recovery, after several emails asking for an update on what's happening they just never respond, eventually had one guy ring me seemed really helpful but now even he has disappeared no contact numbers to call anyone, worst customer service I have come across absolutely shocking now looking into taking them to the small claims court.”

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Posted 2 years ago

“Thanks Harry, great response to "towing callout" Fast proffecional approuch Made it easy and fast no damage when towing , good comunication skills and happy to be of service Same went for RAC assistand who took the call thankyou regards Hayden”

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Posted 2 years ago

“Poor service”

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Posted 2 years ago

“Disgraceful service and communication! Multiple lies told. Our call was logged at 2:20 today, my partner has broken down at the side of the motorway. It’s now 8pm and he’s now SAT in the vehicle, as no collection has been arranged for over 5 hours. We’ve been repeatedly lied to, internal errors apparently and data protection has also been violated. Have a winning spirit– We work hard and are self-motivated to exceed expectations. Act with a servant's heart– We have a passion for making good things happen for all. - this is their apparent mission statement. Appalled to being treated like this and sat here typing knowing the dangers of sitting in a vehicle on the side of a motorway. Shameful service and will obviously be escalated through the appropriate channels in the morning!”

Helpful Report

Posted 2 years ago

“After confirming a fault on my car that meant I couldn't tow my caravan and confirming they would rescue the caravan the customer service from this point was awful. My caravan was stranded, they told me after I had made arrangements with the site that it was covered then it wasn't then it was. After many phone calls and many broken promises I found out by accident that a company was taking it to storage, not to my home. I didn't trust the RAC so I got the address. I turned up at the storage facility and it was closed. The recovery agent and my caravan turned up and he said it wasn't his problem he had done his job. If we hadn't been there our caravan would've been left in the street. The RAC think this is ok. They think making repeated expensive phone calls is ok. They think recovering your own caravan is ok.”

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Posted 2 years ago

“I'm sorry but I've been left unhappy with my RAC experience on many occasions and their broken promises have left me very frustrated. The RAC makes as much money as possible by providing a cut price and overstretched service that regularly fails its customers by leaving them stranded for many hours and even for several days. The RAC knows that avoiding their responsibilities results in untold chaos and misery. Call centre staff break promises and let motorists down day in day out. 'Customer care' effectively manage this shambles by using complex terms and conditions and a range of 'cut and pasted' excuses to ignore or dismiss any complaint in any circumstance. Sadly. the only 'happy' RAC customer is one who hasn't broken down yet!”

Helpful Report

Posted 2 years ago

“My husband has been stranded for nearly 24 hours waiting for RAC breakdown recovery to actually do the job that they are paid to do. He waited in a car park in our broke down vehicle until from 4pm until 3am yesterday evening, whilst waiting to be towed home. He was then told that the RAC could only tow him part of the way and that he would have to be dropped off at a service station to wait for the next tow. The RAC also told him that they were sending him a courtesy car so that he could drive the 2.30hrs back home, later when the car did not arrive at the expected time, RAC informed him that there had been a mistake and his request had been out through to a team that operated only within the hours of 9am-5pm. Thankfully my husband managed to find a safe place to sleep for the rest of the night and then the RAC picked him up at 9am the following morning to tow him part of the way. He was dropped off at the service station with our broken vehicle an hour later and has been sat waiting for a courtesy car since! The RAC then arranged for a courtesy car to be sent to him, he was picked up by enterprise vans on behalf of the RAC to drive ten minutes down the road to collect the courtesy car. The RAC arrived to tow the car to a local garage, to wait until they could arrange a tow the entire way home, whilst my husband was with enterprise vans collecting the courtesy car. The RAC did not wait for my husband to complete the 5 minute drive back to the service station, instead they have left him waiting again. My husband is very patient, however when asking to speak to management about his case he was told that management have a king list of other people to talk to so he would have to wait his turn… what does that say about their services and reputation! This is absolutely ridiculous and unacceptable - we all know how busy emergency breakdown cover is, but we pay for a service to get us home… my husband has been waiting to get home now for 24 hours. I will not be using the RAC again, and will be recommending that everyone else looking for reliable breakdown cover goes elsewhere. Please can somebody from the RAC please take some action and do what we pay you for. Date of experience: 20 April 2023”

Helpful Report

Posted 2 years ago

“Order a dash cam fitting with RAC. Supposed to be fitted on 02/02/2023. Cable missing. Second fitting, the fitter couldn’t get it to work. Still waiting 19/04/2013. Ring every other day. They promise to phone back. They haven’t, even once. Dozens of emails, no reply. They still have my money.”

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Posted 2 years ago

“Avoid this company at all costs. Unfortunately had to have my vehicle recovered by them. When it eventually arrived at my local garage for repair, the handbrake had been totally trashed. Lever bent over and cable snapped. This was documented by the garage. The rac investigation identified that it was in full working order when the first contractor picked up the vehicle, the multiple other contractors involved simply denied they had trashed it, rac denied any liability. If you want your vehicle back in the sane condition you left it, choose a different company.”

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Posted 2 years ago

RAC is rated 1.4 based on 3,008 reviews