RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,008 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“told me they won't come out for an engine warning light”

Helpful Report

Posted 2 years ago

“Broke down at 8pm with children in car. Told that someone would be there between 9pm and 11pm, several phone calls later, arrived at 2am!”

Helpful Report

Posted 2 years ago

“Absolute joke of a company, took me half an hour to get through to someone, then was expected to wait up 6 and half hours for someone to come, kept getting put back to back of queue, ended up having to sort someone out myself to get the car and myself home, will be canceling my policy 😡😡”

Helpful Report

Posted 2 years ago

“Why does the RAC have a complaints procedure and then not respond to the customer”

Helpful Report

Posted 2 years ago

“They have the worse service I have ever experienced with recovery companies for sure, no planning with lack of clarity, they promise something and they deliver the opposite”

Helpful Report

Posted 2 years ago

“They wasnted £285 for breakdown and they could not even tell me how long they will be. Useless rip offs”

Helpful Report

Posted 2 years ago

“Absolute terrible service and experience. Have been waiting almost a whole YEAR for the RAC to refund a tyre I had to pay for myself (I have tyre cover) because the patrol couldn't put it on the RAC card. They then tried to do the exact same thing to me a second time. Then had nearly £400 go from my bank account in a renewal with no notification ("oh we emailed you over a month ago but they often go to spam folders"). I called the next day and got the "if you're not happy with the price, I could reduce it" routine (why do they not just give you the cheapest price?) and when I just asked for them to cancel the renewal they charged me a £25 admin fees. It's probably in their terms and conditions, but given I've not seen any renewal docs or anything (the customer service - lol - agent even confirmed I hadn't been in the MyRAC App or seen the renewal info)... So, summary. Top level cover but I've had to pay for things myself that I've been waiting on almost a year to be refunded. Emails and complaints that go unanswered. Renewals that they know are overpriced with no notification. Indifferent (and very obviously so) customer service staff. And an "it's in the terms" £25 fee for cancelling a day after your surprise, inflated renewal takes £400 out of your bank. Do yourself a favour. No matter the cost or how nice the person is outside your local Tesco getting you to sign up, don't do it. Absolute nightmare company with zero customer service - and given you're paying for somebody to have your back when something goes wrong, that's a shame. (Bet all they leave on here is "we're sorry you had a bad experience. Please email us")”

Helpful Report

Posted 2 years ago

“I would like to say a very big Thank You for the fast and efficient service i received today both from the telephone operator and the mechanic. Well done RAC!”

Helpful Report

Posted 2 years ago

“I broke down on the M25 at 17.30 on Thursday evening - at 20.00 they turned up after saying that they would be with me at 19.00. The mechanic said could not repair at roadside would have to get tow truck. It arrived at 22.00 and picked up the car and I told I was being taken to a service station where another was truck would be waiting to take me on to Ipswich. At 22.30 got dumped at a filling station. Tow truck finally turned up at 08.45 - dropped off in Ipswich at 12.00. Lots of lies told tow truck would be with me in 180mins than 270mins . This is terrible service that is far away from what the RAC advertise. The government ombudsman should look into the service and quality of this once proud company that has now gone to the dogs.”

Helpful Report

Posted 2 years ago

“2 and a half hours on side of M1 and still no sign of help DO NOT USE RAC”

Helpful Report

Posted 2 years ago

“Dhey don't care who with you or where you are when thime they get direct debit straight your account but when you need them they just said its business car we can't touch your car and problem is I tell them I willing to pay difference and I am dangerous location they said no we can not do this I just pay them year and years with out claim anything they are thief get your money and not sort your problem out I just cancel my membership today and never go back again”

Helpful Report

Posted 2 years ago

“Do NOT use RAC - they are not a direct supplier so you will be charged for EVERYTHING. Change of bank account - £20 admin fee - missed DD because they messed up the change of bank account - £20 Fee - cancelling insurance because they are rubbish - £55 (yes, FIFTY FIVE) fee. Wish id never heard of them!”

Helpful Report

Posted 2 years ago

“Don't get insurance from rac ! They ripped me off ! In breach on gdpr rules using invalid data to steal money from customers !”

Helpful Report

Posted 2 years ago

“My brother in law is an RAC member and has received a Direct Debit renewal notice. Trouble is, he's been diagnosed with dementia and will never drive again. They've been told this and we can provide diagnosis proof but they refuse to stop the DD because we don't yet have legal guardianship over his affairs, which will take months. So they'll be raking in £275 for nothing. RAC - you should hang your heads in shame.”

Helpful Report

Posted 2 years ago

“Disgraceful service, waiting time is a complete joke”

Helpful Report

Posted 2 years ago

“I had a terrible experience with RAC. We booked a camping site a year in advance and paid a deposit. Unfortunately, closer to the date, we realized that we couldn't go because my daughter had to undergo surgery on the same date. We didn't know about the surgery when we booked the holiday site. Although there were still a few months until the date, RAC refused to refund the deposit, stating that it could only be returned in the case of a life-threatening situation that prevented travel. My daughter's surgery was very important; if we didn't do it, she would lose three permanent teeth soon, and she is only seven years old. I strongly advise against using RAC for anyone. We have been with them for years, including home insurance, car insurance, and roadside assistance, but I am now considering switching to other providers. Please be careful when paying deposits to them!”

Helpful Report

Posted 2 years ago

“Don’t use the Rac.Rang at 21.40 possible flat battery was in an airport car park.They kept sending texts,they were busy s.a.p.4 phone calls,different excuses each time accompanied with lies.After over 8 hours a trusted trader arrived,started the car .Got charged £20 excess by the car park.Got an email next day asking how they done.I had already filled in a complaint form.”

Helpful Report

Posted 2 years ago

“Totally useless ! been waiting 3 hours and STILL no definite collection time ! highlu UNRECOMENDED !”

Helpful Report

Posted 2 years ago

“Broke down in penzance on tuesday 14th febuary 2023 and had to call the rac it was 1pm, it took three hours for them to reach us about 4pm, and the rac man decided we needed to be recovered home which was 65 miles away, we then waited untill 12.45am wednesday 15th for the truck to turn up to take us home, we could not run the engine to keep us warm. we got home at 3.30am. have sent a e mail to the rac waiting for a reply regarding this.”

Helpful Report

Posted 2 years ago

“Will be leaving the RAC after today waiting 3 hrs have a lung condition that I need medication for and they seem totally uninterested Have flull membership and when you need them they are a third class operator”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,008 reviews