RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,956 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,956 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car wouldn’t start , I was in a Morrisons car park. I’d been there for a couple of hours I’d rang the RAC and was told there was a high volume of calls due to the weather. An RAC van had just pulled in at the other side of the car park , I went over and the driver said, I wasn’t his call but he’d come over anyway. 20 or so minutes later he got my car going. He was very professional and explained what the problem had been. Couldn’t thank him or the RAC enough . So glad I have membership. Thanks James. I’m so glad you were there. Margo”

Helpful Report

Posted 2 years ago

“Poor response times was once told I had to wait 7 hours for a recovery whilst I had my 4 month oils daughter with me at night”

Helpful Report

Posted 2 years ago

“Still waiting after 3.5 hours. Rang at 8.30 in the evening in a city centre. Can’t even get through to call centre now”

Helpful Report

Posted 2 years ago

“Awful no notice when coming or anything waiting 9 hours nothing”

Helpful Report

Posted 2 years ago

“Very bad service don't recommend Take 270 Minutes and after call need to waiting more in total 10 hours waiting for recovery......”

Helpful Report

Posted 2 years ago

“Called for help for a flat battery while parked in a megastore car park. Not easy to contact .Text Confirmed expected arrival in 270 minutes . My only other call few years last ago they came in few days. Now I am back with my old service provider ,their major competitor I had been with for more than 3 decades with brilliant service standards.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting service, rude workers and took 4 hours to come to me, then refused to tow me after promising they would. Refused refund for shocking service and disgusting customer service response”

Helpful Report

Posted 2 years ago

“I had a fault in my car whilst driving to work on Friday night. I called the RAC ,about an hour later, l had David Cosby turned up. He went above and beyond to resolve my issue and he did. Thought l was going to need a brand new car as l could not afford that at the moment. Thank you so much David Cosby. You worked so hard in that cold to get my car fixed for me. Appreciate you greatly.”

Helpful Report

Posted 2 years ago

“Waited 7 hours tonight in a freezing car, call yourselves a recovery service ! I am cancelling my membership Disgusting service”

Helpful Report

Posted 2 years ago

“I had to wait over twenty four hours for a RCA person to come to see my car, as it not work, when I called on Friday at 13:00 I had regular up date, then received a call at 16:30 hours Saying they were unable to come out would I mind if they could come tomorrow between 9:30 and 12 :00. I had to keep phoning and they comming around 16:30 hours.”

Helpful Report

Posted 2 years ago

“Been told have to wait at least three hours woman on my own and in a car park where you can’t park longer than two hours ! Never waited that long for breakdown”

Helpful Report

Posted 2 years ago

“I have never been so disgusted in my life. Waited 6HOURS and they still didn't turn up. This company is beyond appalling. I am a senior citizen with asthma and also had a 4 month old puppy in the car. This is December in the freezing cold and I rang them at 4pm when the power steering went on our mini. All they did was send text messages saying how busy they were, then our local recovery service would come out. I was still waiting at 10pm! I had to organise the local guys myself and pay for them. I'm taking this further, I'm a pensioner and sadly beleived my insurance company and their recovery team were reliable. Furious just isn't a strong enough word”

Helpful Report

Posted 2 years ago

“This is truly the worst breakdown service I’ve ever encountered. Because of a sticker on my fathers car, they deemed it a commercial vehicle, even tho its clearly a social and commuting vehicle!! (Vauxhall car) Then, left an elderly man after waiting HOURS in the freezing cold on a premium service, refusing to help him. Absolutely disgusted. NEVER USE THIS SERVICE!!”

Helpful Report

Posted 2 years ago

“Fantastic got to our car after shopping gave them a call they were with us in 10 mins The bloke was fantastic He told us exactly what was wrong without car fixed it and we were on our way within half an hour amazing service”

Helpful Report

Posted 2 years ago

“Still waiting 4 hours now also the customer service agent clearly lied to the police and said they did not know I was on the slipway of m20 junction 9 with no electric or ignition with 2 babies age 1 and 2 the police towed me to services where I am still”

Helpful Report

Posted 2 years ago

“Stranded for 5 hours and still no none has arrived. It’s the most pathetic service I have ever experienced in my life. Should have stayed with AA.”

Helpful Report

Posted 2 years ago

“LEE AND CHRISTIAN ON TWO SEPARATE OCCASIONS GOT ME GOING WHEN MY KEY FOB WAS DEAD. ON MY OWN ELDERLY AND COULD NOT EVEN GET TO A GARAGE THEY KEPT ON TILL THAT ENGINE STARTED. THANK YOU!”

Helpful Report

Posted 2 years ago

“All I can say. Mechanics prefer to eat mc Donald’s and keep hands clean, didn’t want to work, only talk and complain. New customer just about to cancel policy as it’s a Complete fake and waste of money. They only want to change battery or so lip service. As a gas engineer boiler specialist myself these guys are a joke. Absolutely embarrassing and hiding behind 40 pages of t&cs”

Helpful Report

Posted 2 years ago

“Absolutely disgusting. What the hell do i pay personal cover for per year? They refused to come out to me when i was broken down in a dangerous place without police. Hence ringing the police twice and they never came! So i was stuck for hours and hours as a woman in the middle of Birmingham in the dark of a night in the pouring rain!! And they wouldnt help me. Im Absolutely discusted with RAC service. Should be embarrassed to call yourself a breakdown service. I just thank god i did not have my 3 young children in the car. Thanks for nothing.”

Helpful Report

Posted 2 years ago

“Terrible experience with a fleet policy waiting 6 days to recover a van from East cornwall to Plymouth on another call charged us 320 pounds for a battery but a genuine merc one is half that cost problem being next day it would not start as flat again due to a broken terminal on alt we actually called the aa out to repair it who also found lose battery terminals this is just a small amount .shame on u rac”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,956 reviews