RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,008 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a customer for several years. Never claimed ever. When I sold the car they wouldn’t refund unused months, instead wanted to claim £55 cancellation fee. I’m disgusted.”

Helpful Report

Posted 2 years ago

“Was in an accident 3.5 months ago where I was hit by a kangaroo on a highway whilst going 110km an hour. There was just over $28,000 worth of damages to my car which RAC had insured for $38,000 (which is far FAR more than the actual worth of the vehicle). They had increased the value of the insurance without advising us as well. Originally we had it insured at $32,000. But they then increased that to $38,000 in the middle of that covid period where 4WD were highly sought after in WA and were being sold for extortionate prices. I was then told because it was less that 86% of the cost of the vehicle to fix that it wasn’t going to be a write off and it would be repaired. I live rurally. Now left without a car and two young children when I asked how I was expected to get my kids to school and daycare and what not I was told on the phone by the operator to “catch public transport”. It’s been almost 4 months and I have had to fight constantly with RAC to get any level of assistance or information every single step of the goddamn way. They have been zero help. The only people that have managed to do anything for us have been people external to RAC. Never ever ever again will I insure with these guys. They’re an absolute rip off and complete joke. Furious doesn’t even begin to cover it. Not only have I had to deal with shock and trauma from the accident itself but having to then battle with RAC to even be considered or treated with any level of respect is just another unwarranted unnecessary stress. Do NOT insure with them. It’s not worth the trauma they cause.”

Helpful Report

Posted 2 years ago

“My RAC man was Julian today. Very friendly, professional and explained everything, including safety measures. Highly recommended.”

Helpful Report

Posted 2 years ago

“Phoned for home start on December 9 2022 .the system would not let me speak to anyone, eventually after some seven phone calls and emails a patrol came out EIGHT weeks later!!!!! By that time the battery was damaged ( this stated by patrol technician) RAC refuse to accept their liability”

Helpful Report

Posted 2 years ago

“They have become a total rip merchants renewing with out notice put up the cost with letting me know extremely rude when dealing with them on the phone threatening legal action with no conciliation we have now changed to the other breakdown service and had much better service avoid the rac at all cost”

Helpful Report

Posted 2 years ago

“HI All i have been a member of RAC for 40 years the service has always been great and polite and claims were assessed on good basis, however recent events made us put in a claim and following the manner in which we were presented with from RAC was appalling. The claim became an interrogation they short paid us for the amount of value for the items, the interpretation from a third party was incorrect and when questioned then came the interrogation, two excess fees were paid RAC took the second by mistake not assessing that it had already been paid onsite to the builder which RAC requests, now to recover RAC wants us to follow up and get money back from the builder?? really bad service if you call it that, client to RAC but who does all the running around and RAC seem to have no issues when taking out the fees or increasing them . shop around that is now what I am doing as they all cant be this bad, surely”

Helpful Report

Posted 2 years ago

“3 times RAC has let me down. Two occasions I broke down on the motorway and took over 4 hours to get to me. Today I broke down, called half 10 in the morning and gave an eta of 1.30pm, I had to collect my child from school and said they would do the best they can. I received a phone call 19.44pm to say they were on the way to me. I have no words no more for the RAC”

Helpful Report

Posted 2 years ago

“The level of service I received today and the person who was allocated my breakdown , I honestly could not fault him or RAC he input so much time effort and went out his way to make sure I got home safe . People like him need to know how much there appreciated but also his company need to know they have a good worker so again the level of good customer service today was absolutely why I would recommend RAC not all like that I must say but his name is mark covers London warlingham etc so he needs to know this star rating is for his level of service he provided and thank him so much”

Helpful Report

Posted 2 years ago

“Awful Company”

Helpful Report

Posted 2 years ago

“9January I had a breakdown on my car in… 9January I had a breakdown on my car in Lichfield..I didn’t had a recovery in my insurance so I try to become a member of RAC .. I ring them and on the same day I become a member ..I said my car had a problem on the gear box I need to bring the car from Lichfield to Coventry they said on the phone no problem just pay £165 and RAC will sorted..Ok no problem and I payed the £165 and then when the patrol guy turn up he said that I had to pay the extra miles lol will cost me £280 just to bring the car from Lichfield to Coventry..I said no I ring again to RAC and I said to cancel the membership straight away and to give me back my £165 and the guy on the phone agreed with me and he said after 5 working days the money will be on my account..I payed £120 to a private garage to bring the car and myself at home ..Today it’s 27/01/2023 and I still waiting for my refund ..I ring them a few times and on the phone everytime I ask for my refund they start being rude and annoying with me on the phone saying that I have to wait 20 working days for the investigation ..Investigation of what?? I payed £165 for a service that i didn’t use ..Why all this time to give me back mine money .Just listen the phone call recorded and listen the guy saying that I will be refund ...I feel I had been scammed.RAC they had been horrible to me ..It’s a shame …Nobody cares about me..I don’t recommend to anyone this company, all they want it’s money nothing else ..”

Helpful Report

Posted 2 years ago

“My car was covered by the RAC under a Barclays Travel Plus plan. The X5 broke down with an major oil loss on 21st November on a live dual carriageway with no hard shoulder. First of all the RAC didn't answer the phone , wanting me to report it on line. Without my glasses , which I don't need to drive , I couldn't do this on my phone. They wouldn't attend without the police there so I contacted South Yorkshire police who moved it to a side street. Now in a 'safe place' the RAC subcontracted the recovery to Richford Motor Services (rated 1.5 on Yell) , who then took nearly 24 hrs to recover it to their compound. After multiple calls (always from me , never pro actively from them) and frustrations , the RAC took the job off them and on day 9 after the breakdown did it themselves , by which time the engine had seized and the car written off by the BMW garage. Everyone at the RAC was very friendly on the phone , but totally ineffectual , and 'concluded the matter' with a standard template letter , and an absolute refusal to discuss anything related to a service level agreement with either their subcontractors or me as a customer.”

Helpful Report

Posted 2 years ago

“Bought a new car, got given a code for 1 year free breakdown cover, signed up no problem, now I’m being charged with no explanation?”

Helpful Report

Posted 2 years ago

“awful service, i've been calling since Monday and no one seems to know how to send out help. everytime I call they say they're actioning it and hours go by, lie after lie, i call back to be told that it's not been actioned. on hold again for the 6th time today. car broke down 4 days ago. it's more traumatic having to deal with RAC than when I initially broke down and was told I'd be left stranded in my car for 13 hours, until 5am in the freezing cold (police had to move my car eventually after already freezing in the cold car for over 3 hours, RAC initially told me 90 mins wait time)”

Helpful Report

Posted 2 years ago

“There mechanics are lying rats”

Helpful Report

Posted 2 years ago

“25th January 2023 .. location West Yorkshire. Commercial vehicle recovery. Reported recovery at 6:28 advised recovery will be 270 mins. Full description of vehicle and faults provided to RAC, and having waited roadside in cold conditions, after several text messages, and confirmation phone call the RAC would be on route , 7 hours later in the cold and wet, no recovery vehicle arrived and an customer service phone call advising no recovery available. Leaving me stranded disheartened and beyond tired having waited 7 ( SEVEN HOURS !!!!! ) been told no forward travel provided to me no recovery and above all no solution to recover the vehicle today or within the next 2/3hours . This has caused immense distress to myself and concerned friends and family being left stranded and mislead, My vehicle left roadside with my valuable inside. No consideration from RAC regarding how this effects my BUSINESS and the customers I will be letting down, because RAC misguided promises and pledges. I will be seeking consequential loses as this is an RAC business account, I will not be advertising RAC business to any of my suppliers, customers and logistic business within my networks.”

Helpful Report

Posted 2 years ago

“I just wanted to thank Tom for great service in Alderley Edge on Sunday 15 January 2023. Tom got to me very quickly and did brilliantly to correctly diagnose a rare problem with my car and then enabled me to get the vehicle to my Dealer for a replacement part. I am most grateful to Tom and the RAC - Thank You! Nigel Crouch”

Helpful Report

Posted 2 years ago

“I wish I could have given them - starts, the worse service on Earth! After waiting for 6 hrs in the middle of nowhere they asked me to go home and come back tomorrow!!! My car broke down and they told me they will pick me up and now they said no, it not possible it has to be tomorrow and I have to go home!!!!! They first told me to wait 20 mins then 40 mins and so on after 6hrs refused to Pick me up because the garage I want to take it is closed!! I cannot leave my car in the middle of nowhere and I’m in the road unsafe, they just don’t care. Never again using these people”

Helpful Report

Posted 2 years ago

“We have two punctures after hitting someone on the road. RAC says they won't help as the breakdown wasn't 'mechanical' in nature! That is NOT what they say on their website where they say they will come to your assistance if you have a puncture. Unbelievable!”

Helpful Report

Posted 2 years ago

“Pathetic would give minus stars if possible do your bet to use ANYONE ELSE the original call handler was the most rude and unhelpful person I have ever spoken to then had the stupid procedure of patrol man didn’t have a clue and then attempt to take me to a garage 120 mile from home the worst service I have ever received by far ever all that and a 6 and half hour wait for the privilege. Please avoid the RAC”

Helpful Report

Posted 2 years ago

“Service has disappeared and customer service is non existent”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,008 reviews