RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,128 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use r.a.c at all Absolute terrible. Reported loss of power to car at 1am phoned then just get told he running late on another job he will be with you half hour so phoned back after half hour to get told he will be another 45 min. And that is from 1am terrible company avoid at all cost”

Helpful Report

Posted 2 years ago

“I am writing this review after spending 7 hours waiting for rescue by the RAC. This in a city and after being promised I was a priority as a single woman. Most of the time I was being told I was within an hour of being towed so I stood there on the verge all day. Kept calling their call centre (5 times) which were a bit slow calling back then stopped altogether. App useless, just kept lengthening the time. I cannot rely on them ever again, this was awful.”

Helpful Report

Posted 2 years ago

“If we could rate this zero we would. Unacceptable, disgusting, extremely poor none existent service. Like all other people’s very poor service we are just another added to the long list that the RAC don’t seem to want to provide a good service, for any sort of recovery, no matter what your circumstances. We have been with RAC over 40 years and never been treated to such poor service, as they have got rid of most of their fleet, it is only natural service will go down hill if you don’t pay the staff, cost cutting just doesn’t work !!! As they no longer provide a service they should be struck off by trading standards ! We will be going elsewhere, so disappointed !!!!”

Helpful Report

Posted 2 years ago

“I had a password/log in problem which Amir with great patience solved for me”

Helpful Report

Posted 2 years ago

“We broke down in in wales at 3pm. About 120 miles from home. We have been messed about so much and are currently 32 hours into the recovery and stuck in a pitch black closed service station in yovile after 2 recovery links with no further in sight. No taxis , accommodation or anything has been offered. We had to stay in the cold car for 15 hours before the first recovery vehicle even showed up”

Helpful Report

Posted 2 years ago

“Worst service ever, will never use RAC ever, been waiting for help Since 8pm and this is 4am and I’m still sitting by the roadside waiting for a towing car, this service is not worth paying for”

Helpful Report

Posted 2 years ago

“Shocking service, waited 40 minutes to have my call answered to cancel my membership, which I was charged for.”

Helpful Report

Posted 2 years ago

“My friend & her family broke down yesterday at 14.50pm. Was told it would be 11pm before someone would get out to her. She had an 8 year old & a vulnerable teen with learning disabilities as well as 2 older children plus 3 large dogs. A family friend made 2 trips to get her, the kids & dogs home. Her husband stayed with the car & finally arrived home at 5am this morning!! 14HOURS AFTER BREAKING DOWN & CALLING OUT RAC!!! IS THIS A JOKE??? I’m with RAC but will be hanging to another company now. Price goes up every year, yet I’ve never had a call out & after my friends experience , I hope I never do!!”

Helpful Report

Posted 2 years ago

“Worst service ever had in my life with 2 children one of 3 and 5 years old I waited over 6 hours to get someone to see the car. I will advise you do not ever use this service.”

Helpful Report

Posted 2 years ago

“Absolute joke of a company!!! Disgusting service!! I run a company with a fleet of vans and every time we have a break down, we have over a 7 hour wait for recovery!!! Engineers don’t have a clue how to repair a vehicle roadside!!! Complete waste of time having cover!!!”

Helpful Report

Posted 2 years ago

“Strung along with bogus time slots, always an hour away, 7 and a half hour wait. At least be honest and manage expectations with call out times so people can make arrangements. Won’t be renewing.”

Helpful Report

Posted 2 years ago

“AFTER READING SO MANY NEGATIVE REVIEWS I DECIDED TO LEAVE A PERSONAL REVIEW I PHONED RAC TODAY AS MY CAR WOULD NOT START OUTSIDE MY HOME A PLEASANT LADY CALLED SIOBHAN WAS WITH ME IN LESS THAN AN HOUR AFTER CHECKING OUT WHAT THE PROBLEM WAS AND BEING VERY INFORMATIVE TOLD ME IT WAS THE BATTERY AFTER DISCUSSING THE PRICE ETC WITH ME I GAVE HER THE " GO-AHEAD" TO REPLACE IT, I WOULD DEFINITELY RECOMMEND RAC TO ANYONE THIS WAS THE FIRST TIME WE HAD TO " CALL THEM OUT" ,AND SIOBHAN " MADE" THE EXPERIENCE A VERY GOOD ONE ,SHE IS AN " ASSET" TO YOUR COMPANY”

Helpful Report

Posted 2 years ago

“Truly awful service from the RAC today. Repeatedly told the truck was coming. Repeatedly called to chase and got a different eta. Call was escalated multiple times but that made little difference Hours later and after being on hold over and over again the flatbed driver took us half way and we had to get an Uber home Just use a different roadside recovery service.”

Helpful Report

Posted 2 years ago

“Had an engine management fault called RAC. Patrolmen arrived immediately did a battery test and stated we needed a new battery cost £385.00. When challenged regarding the diagnostics then proceeded to check, than stated it was a rear wheel sensor. I said it's not the battery then? Oh you still need a battery and pulled out a drawer with numerous batteries. Needless to say, we declined. He directed us to a local garage who quoted us £400 for parts, we declined. Then went to a Mercedes specialist. Full diagnostic. Problem rectified £135.00”

Helpful Report

Posted 2 years ago

“DO NOT USE RAC they leave you for hours in service areas and repeatedly lie to you saying that a recovery truck is on its way when it clearly isn’t - they admit that their service is unacceptable, if our complaints were ‘escalated’ once they were ‘escalated’ dozens of times. Empty words. Three trucks all subcontractors, (who showed us that the jobs had only recently been received by them, so the RAC had not passed the jobs on for over 8 hours) twice abandoned at services in the middle of the night. 28 hours from breakdown to home. Norfolk to Kent.”

Helpful Report

Posted 2 years ago

“Stranded in the rain on a dark motorway for 4 hours between 10.30pm - 2.30am. Highway Maintenance had to intervene and call RAC to speed it up, due to constantly moving ETA and our dangerous location. 'Trusted partner' then finally arrived only to dump us 2 miles down the road at a service station. No checks on what could be wrong with the car as the 'trusted partner' only did recovery. Had to ring again, as we were still more than 50 miles from home with no solution. New ETA - 3 hrs, later changed to 5 hrs and then another update saying no availability so 'trusted partner' was coming again. Pointless, as they did exactly nothing to diagnose the problem a few hrs earlier. Could not deal with it so we arranged a recovery from elsewhere. Complete waste of money. Shocking service. Will never buy their cover again.”

Helpful Report

Posted 2 years ago

“Horrible experience, my car broke down on Holland Park roundabout in Shepherd’s Bush very busy road and they came after 6 and a half hours….and the lady who answered the phone was very rude with a “Karen” reaction like I was bothered her with my problem.”

Helpful Report

Posted 2 years ago

“Would be minus stars if possible. This is a long story! 7/08/23 I reported my breakdown at 4:30pm. At 8pm, myself and my bike were picked up and taken to another location, then myself and bike were picked up from there and taken to another location. Arrived at this location at 10pm. I called at 11pm and again at 1am and they had no updated ETA for me. I am a 26yo female in a very dark carpark, freezing cold and exhausted. At 3:30am, after 5 hours in this scary carpark, I receive a call saying that they cant organise a pickup until 8-9am at the earliest. They got me a taxi to a hotel which I arrived at at 4am. They said they will reimburse me for this within 7 days. At 8:30am, I get a taxi back to where my bike is, to wait for recovery again. After several phonecalls with no information they decided to get me a taxi to my home address (I did appreciate this but the stress and cold they had already caused me was already too much) and I left the bike where it was to be recovered. 20 hours after I reported my breakdown, I was finally at home. I call at 12:30pm for an update on the bike recovery, they told me my case had been closed the day before!! How was my case closed the day before when myself and my bike were still outside waiting to be recovered the next day and I had only just got home at 12:30pm the next day?? They then tell me that actually yes your bike is still to be recovered and confirmed the location with me, and they said I will receive a phonecall at 1:30pm. At 4pm I called them again as I hadn't received the call I was promised, they told me again that my case had been closed yesterday! They then started a NEW case for my bike recovery. At 9pm when I called for an update again, they told me the new ETA is midday tomorrow (9/08/23). At 8am on 9/08/23 I called the service station carpark where my bike was left to tell them my bike will need to stay there longer, they told me the bike had been picked up last night! So I now had no idea where my bike was or how long it had been left alone with the key, ready to be stolen for all I know! I am incredibly stressed and worried at this point. I call RAC again asking for information. They tell me it had been recovered to another location and that the new ETA for recovery is tomorrow (10/08/23)! I was awaiting a callback from a manager which never happened. My bike did finally make it home on 10/08 at 2pm, 3 days after breaking down. I also had an email response to me sending my hotel invoice, saying that they will respond within 8 weeks, even though on the phone I was told I would be reimbursed within 7 days. Do not choose RAC for your breakdown cover!!! They do not care about you. I spoke to over 10 different people on my many phonecalls, maybe even 20, and only one lady actually apologised and sounded empathetic. Everyone else had a very cold and uncaring manor despite me being calm with them the entire time. Their service is appalling.”

Helpful Report

Posted 2 years ago

“RAC membership has become nonsense, you don’t receive card to carry around with you in pocket. You must have smart phone, battery can’t run out.”

Helpful Report

Posted 2 years ago

“I would give the rac minus 10 stars if I could was at a family funeral and got a puncture first thing they wanted was a fee because I had changed my vehicle and we're not helpful at all don't waste your money on them shocking service”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,128 reviews