RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,073 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,073 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs. All they do is lie and bombard you with misleading text messages. Have been waiting since 8:30 this morning and now approaching 18:00 car has still not been recovered. They kept lying about trying to find a recovery truck and at 14:30 said it had gone to a trusted partner only for this to be another lie. Then promised 16:30 called back at 17:09 to be told we did not Say that and it is awaiting a job to Be booked. Absolute shambles. Wish I had just driven it to the garage with the fault and let the engine destroy itself.”

Helpful Report

Posted 2 years ago

“Phoned RAC at 7.30pm 08/07/23 about my breakdown about changing gears. I received lots and lots of text with target arrival by 22.58pm. After many calls by myself later, my case was referred to a trusted partner at 00.46 09/07/23. Trusted partner called at 00.21 and recorvery by 02.30. Recovered at about 03.20 by a very pleasant and polite driver from Richford Motor Services who drove us to South Mimms Services on the M25 for onward recorvery to our home and adviced calling RAC for arrival time for onward recorvery about 03.40ish. RAC said expected onward recorvery time was 08.28. After this time RAC just was unresponsive when called. At 04.30ish and after waiting for over 10 mins on the phone, I decided to see if I could make it home, a 20-30 mins drive. I had a gear problem and was not able to change gears, but to wait 5 hours at a motorway service station is ridiculous. I decided that driving in 2nd/3rd gear could be managed. At the service station, I made sure that I could engage 2nd and 3rd gear safely. I managed to drive home arriving at 05.30ish. RAC are a joke. There should be a NEGATIVE Star Rating. I will suggest Star Ratings from -5 to +5. In this case I will give RAC a -5. Will not use again.”

Helpful Report

Posted 2 years ago

“I reported the fault at 4.45pm and was initially told someone would be with me by 7pm. The patrol eventually arrived at 2.34am. The patrol was brilliant - polite, thorough and patient - I can't fault him. The customer service leading up to his arrival however, was abysmal. I waited for almost 9 hours at a motorway service station. I was fobbed off with assurances that my call had been escalated and then prioritised. I was told I would get call backs within 30 minutes and I didn't. I received automated text messages with the anticipated attendance time moving further and further away. After 8 hours I was told that because 'I was getting anxious', a taxi could be arranged to take me home with a patrol attending my car at the service station the next day. I refused this option as I had no confidence that anyone would actually attend the next day - which is when a patrol was finally dispatched (although I had to wait a further hour for them to arrive). All in all it was an extremely stressful situation. There didn't seem to be any sense that the long wait was anything out of the ordinary or unreasonable. I thought that lone females were given priority but this clearly isn't the case. I certainly won't be recommending RAC to anyone any time soon.”

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Posted 2 years ago

“Really awful service they seem to have really big problems with the systems they use and number of staff they have in the field. Computer generated Text messages are dished out every hour with fake promises to placate us customers and then escalated to a team that does not seem to exist. I used them as it was part of the Tesco Insurance package. I had used AUTOAID before then....and that's who I will use in the future Vote with your feet go somewhere else to get better service nothing can be worse then the RAC surely”

Helpful Report

Posted 2 years ago

“Today I phoned RAC to cancel my breakdown cover. I'd meant to cancel it a month ago but forgot and discovered that it had been renewed and the money taken from my Bank account ! However, a gentleman called Shahan dealt with my call and all is now sorted. He was super helpful, polite, friendly and very patient. It took an hour to bring my payment down to something that I could afford - and still have the cover I needed. Shahan was determined to help me stay with the RAC without being pushy. May all the staff who answer RAC calls be as good as Shahan - couldn't fault him. Teresa Domene Membership number:- 7765812511”

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Posted 2 years ago

“Call breakdown engineer today, Joshua was just brilliant. Kept me informed & got me to my local garage within 20 minutes. Thanks very much Joshua”

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Posted 2 years ago

“If I could leave no stars I would, for the first time in four years of cover with the rac I needed their services and support, everything was great until the most abnoxius ignorant person I have ever met turned up . Truly a real plonker. His name is Paul fielding his number is 1514. If he turns up ask for someone else.”

Helpful Report

Posted 2 years ago

“Worst company in breakdown companies in the history of breakdown companies by a country mile STAY CLEAR.Left a disabled person over 22hrs broken down at Gretna services with a broken fan belt YES 22HRS. The RAC constantly lied about coming out hour after hour constantly lied about the recovery being now at the highest level but still DID NOT TURN UP. This company is despicable and downright dangerous to be involved with. NOW JOINED THE AA If I can help one person NOT buy into there lies and NOT buy a policy then that helps a little. When eventually service did turn up fixed problem within half an hour so a shout out goes to him.If any newspaper or radio station wishes to pick up my story they can contact me through trust pilot I'M DONE WITH THEM”

Helpful Report

Posted 2 years ago

“My car broke down just as I arrived at work on Thursday 29 June. I telephoned the RAC immediately, the patrol vehicle arrived 20 minutes later. The patrol mechanic, Chris, quickly diagnosed the problem, (broken gear shift cable) within a few minutes. He sourced a part within the next few minutes and organised delivery to us. The part arrived about 40 mins later. Fitting the part proved to be very difficult an awkward and Chris worked really hard to fix the problem. He was good natured throughout and worked tirelessly on the repair, he really worked hard and finished the repair to a very high standard. I can only thank Chris and highly commend him for his attitude and skill he demonstrated. The cost of the parts were reasonable and fair Well done by all those involved and ten out of ten for service”

Helpful Report

Posted 2 years ago

“Do not join th RAC. Twenty five phone calls made over one hour ,each one saying "line busy ". The Web site showed ," car not taxed ,therefore membership invalid ". My car is exempt from road tax due to it's age but the Web site didn't allow for this. I used a local recovery which arrived within the hour. The RAC is not fit for purpose”

Helpful Report

Posted 2 years ago

“I can’t even start to explain how much went wrong and in so many ways. Over 24 hours to get home. Don’t bother reading any more reviews just click on another service provider (anyone but the RAC).”

Helpful Report

Posted 2 years ago

“My daughter Broke down at 14:30 in Nottingham (returning from Uni with a car full of her possessions) and contacted RAC via App, Patrol man turns up 2.5 hours later to tell her he can't fix it and Recovery will be in touch within half an hour. More than 2 hours later after several calls she finally gets a call from the recovery team. At 20:50 after more calls Recovery truck turns up and loads her car. At 22:18 Recovery truck leaves my daughter and her car at services in Leicester!!! YES, YOU READ THAT BIT RIGHT THEY LEFT A YOUNG WOMAN ON HER OWN AT A MOTORWAY SERVICES LATE AT NIGHT WITH NO WAY OF GETTING HOME. No new recovery truck turns up after several calls and empty promises from RAC. RAC then advise her to leave the car as they will send an UBER. Daughter eventually arrives home without the car at 1:30 am. Saturday 24, we contact RAC to find out when the car will be recovered to the garage, they tell us today. The Car gets picked up but is then left in Northampton. After my daughter has been left around 30 texts by RAC and several calls and broken promises later the car finally gets picked up. Tuesday 28, the car is finally dropped off at the garage. I pay for family recovery to avoid this kind of circus, there is NO complaint phone number. I have submitted a complaint to RAC via email, and they have responded telling me they will review my complaint and get back to me within 8 weeks - gee thanks guys. I had a disappointing experience with the RAC customer service representatives that I spoke to. At their best, they were unhelpful, and at their worst, they were dismissive. It was evident that they were following a script and lacked a proper understanding of the situation. Avoid this company.”

Helpful Report

Posted 2 years ago

“The worst recovery service in the world. Told at 7.30 pm I am high priority because stranded on hard shoulder. Two hours later RAC passed my recovery to a subcontractor who had to come from halfway accords the country. Two hours later he arrived but did not have the spanner to fit the wheel nut. Half an hour later told another hour and a half until the proper RAC person will arrive. Then they tell me another subcontractor will be sent. Still here after five hours on hard shoulder of A1M.”

Helpful Report

Posted 2 years ago

“I didnt get a help till 24 hours and calling more than 10 times Frustrating and untrustworthy people”

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Posted 2 years ago

“I have had an incredible experience with RAC home insurance. I was hoping I’d never have to make a claim but when I did they made it so easy and stress free. I had slight water damage to my kitchen and they quickly organised repairs no questions asked. All the contracted tradesmen were extremely professional and efficient. Thank you RAC.”

Helpful Report

Posted 2 years ago

“This service is vey bad I will not be using them again they take your money and do not even bother to answer the phone always saying sorry we are busy will get back to you but they do not rubbish service”

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Posted 2 years ago

“I locked myself out of my car n even tho the RAC man coldnt get boot open due to fallen keys jamming lock were keys were he clambered thru my car n after alot of huffing n puffing managed to open boot frm inside n retrieved keys..sooo thankful to him as I was 200miles frm home👍”

Helpful Report

Posted 2 years ago

“i Broke down on a motorcycle. After 6 hours of being updated and almost certainly lied to about why I was being delayed I eventually was rescued by a fellow biker who drove home and got a bike trailer. I spoke to the Rac next day who said an Rac man turned up at 3.30 am. This not a breakdown service this is damn right dangerous and unsafe. Rac needs to close down. No point being cheap if you have no staff. I’m out.”

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Posted 2 years ago

“I am writing as I wish to commend the hugely kind and efficient recovery help of Mr Paul Heath 3134 at RAC, following an upsetting incident in which a bus collided with my car and drove away in view of passers by and captured on CCTV. I had spent over three hours awaiting another company’s assistance the previous night only to find they had called the wrong vehicle for the job, and had an unhelpful and unsympathetic call with my insurance company the following morning that left me feeling all the more shaken. Paul was something of a hero following this - he arrived on time and saw that I was visibly shaking, gave me the time I needed to accurately report the situation, assessed and documented the damage comprehensively before taking great lengths to relay this detail to my insurance company, and importantly described to them the severity of the collision. Paul even went above and beyond to check with two passing bus drivers where their depot was for the insurance company to investigate, helped pick up pieces of the bus paint/casing from the ground to collect as evidence, and reminded me to notify the Police. He took such care and sensitivity to deliver the probable bad news and I can't express how much of a positive difference his patience and clear communication made at a time of sadness and worry. I owned my car and looked after it with so much love and brilliant memories over 14 years, so I appreciated Paul's outstanding communication even more, his respect for my poor car ensuring I had all of its contents, and practical care following a hit and run incident like this. Thank you for your amazing help again, it definitely deserves recognition within the RAC!”

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Posted 2 years ago

“Absolutely worst company ever. Made me wait 7 hours just to be told no patrol around and they will send an external recovery company waited another four hours !! Avoid this company at all costs”

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Posted 2 years ago

RAC is rated 1.4 based on 3,073 reviews