RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,954 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,954 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a breakdown service they simply can't provide. I waited 5 hours for a recovery to be told it will be another hour. At that point I left my car and got a taxi home! There is a lack of call centre staff and direct you to the online app, and by the recovery times a real lack of recovery vehicles too. There is no escalation process and they bombard you with false ETAs. You pay for an emergency recovery service from RAC and expect it to deliver when you need it. The worst service ever and will never use again!”

Helpful Report

Posted 2 years ago

“RAC Breakdown Have refunded my premiums and the cost of a private truck pick up after failing to attend to my breakdown - in a dangerous place I may add - and giving me false information”

Helpful Report

Posted 2 years ago

“My partner has been waiting for recovery from 17.30 last night on a busy A road on her own.21 hours and counting. Shocking service and still haven’t got a time confirmed.”

Helpful Report

Posted 2 years ago

“My wife and I are both pensioners and hit a concealed pothole in January 2023. We were in the middle of nowhere, RAC took 5 hours to respond and then only offered to call a mobile tyre fitter who wanted to charge £240 to fit a £60 tyre! No offer to tow us home, even though we were 8 miles from home. They just didn't care. Stranded with a hole in the tyre and an even bigger hole in the pocket! Please think twice before joining the RAC, from my experience the AA is a much better bet.”

Helpful Report

Posted 2 years ago

“Their recovery 'service' is appalling! You pay extra to be expected to be recovered withing 60-90mins then spend the most of the day waiting for it to happen. After regular text updates giving me 'estimated' times which got later and later of which didnt help me as I had to get the car moved due to it causing an obstruction. Numerous calls their customer service advisors who do nothing but fob you off telling you that they will escalate the request and not giving any kind of guaranteed recovery time, I ended up spending £130 with a local firm to get my car recovered within 30mins of calling them. RAC have since refused to refund any third party costs as its written in their t&c's not to do so. They are blatantly ripping people off by not providing what they are advertising and are getting away with it as they are not regulated by anyone.”

Helpful Report

Posted 2 years ago

“Same as all other reviews, arrogant, treating customers with total contempt after taking your money. I have already contacted the advertising standards authority, all readers please do the same. They advertise 60 minute response time, dont let RAC get away with so bad customer service. The more complaints the regulator gets they will be forced to change. Dont just do nothing, complaint in any agency you can. Anyone thinking about buying breakdown recovery with RAC, dont! 9 hours waiting time for me! A lot more reputable operators out there!”

Helpful Report

Posted 2 years ago

“Having been a customer for many years I am upset to report that this the 3rd time we have unfortunately had to call the RAC, first time 2 range rovers caused a bow wave in a flood as we were driving slowly in very bad weather but it did knock out out electrics, to be fair the RAC came fairly quick but said it was intentional flood damage so wouldn’t take us home and left us stranded in Gloucester Christmas Eve Eve, next one was run flat with a puncture could not help us either, tonight the pinnacle my husband 6 hours in and still waiting for a breakdown truck as the electrics have gone on the vehicle, our cars are well maintained and fairly new, we have dealt with the 25% increase in the fees, I have been on hold for 25 minutes tonight trying to get an answer as for the past 2 hours you have been 45 minutes away, he is still waiting, maybe you should value your long standing customers just because he manages to limp into a services does not mean he is not a priority!”

Helpful Report

Posted 2 years ago

“Worst company ever. I used them twice. First time I waited 12 hours and kept changing the arrival time constantly and this time I been waiting 10 hours and nothing they tell you is reliable. Their customer service people are so rude and hang up on my twice and when they come if they can’t fix it they just leave and do nothing to help even after leaving you waiting more than 10 hours. Worst company”

Helpful Report

Posted 2 years ago

“When I bought the policy I was told that I would be entitled to one free engine diagnostic check per annum. E My engine light came on but when I called they were not interested as they said that the car was still drivable.”

Helpful Report

Posted 2 years ago

“As an ex business custer I am being sued by the RAC for non payment of breakdown cover. I actually cancelled the cover via their business website and called to cancel the last vehicle on the policy as I no longer had the vehicles. They have issued me with legal documents stating they can't see that I cancelled using the portal. I am blocked from the portal so cannot access my information. This is corporate bullying og the highest degree and is dispicable. I would also like to warn potential customer of the wait times if you break down. Some of my drivers waited by the roadside for more than 12 hours. The worst breakdown company I have ever had the misfortune to be involved with.”

Helpful Report

Posted 2 years ago

“They don't even deserve one * avoid , do not waste your money been waiting 2 days for recovery still not come out just get stupid texts that changes to suit them , absolute joke of a firm ,,disgracefull”

Helpful Report

Posted 2 years ago

“Constantly lied on day of breakdown. Take your money no problem but when requiring agreed compensation, still waiting for that. Took 8 hours to be rescued. Continue to lie now. Only thing RAC are good at is taking your money at the drop of a hat and stringing you along. AA far better service and efficiency and no b******t.”

Helpful Report

Posted 2 years ago

“On my policy, I have a courtesy car – I’ve just been told that this will not be honoured …. So good bye to RAC”

Helpful Report

Posted 2 years ago

“I would really like to thank the call handler who took my call last night.I have RAC breakdown cover as part of my insurance policy.I have never had to use it before but last night has been the exception.I was a bit anxious and initially couldn't identify by name the road my car was on but the handler was patient and understanding while he searched the map.He informed me of expected delays to my car being collected and unfortunately for him he may have heard how bad the rest of my week had been (sorry 🙂 ) but at all stages he was kind and patient. The actual company who collected my vehicle contacted me quicker than expected.They arrived at the approximate time they had estimated.They also did any amazing job.I can't thank you all enough.Great service.”

Helpful Report

Posted 2 years ago

“Constant lies...I had the offer of a lift home but rac said they would be with me in 30 mins ...so I stayed in my car in the cold ... this was 11 30pm at 5 30 am eventually someone showed up ... I was told everytime I asked it would arrive within 30 mins and when I questioned that I was told.. oh that's just an automated message ignore that...why on earth send it then?? Going back to the AA for sure”

Helpful Report

Posted 2 years ago

“Been waiting since 2pm with kids in the middle of nowhere is this what I signed for”

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Posted 2 years ago

“Most pathetic service! had text 9.45am, stating 50 minutes arrival time, waited hours, then they call me and say, they can get to me tomorrow! I replied, you get to me by 6pm of there shall be war! they always say they are experiencing high level calls! previous call outs did not arrive for 12 hours, whilst I was stuck in a car freezing overnight! DO NOT USE RAC!!!!!!!”

Helpful Report

Posted 2 years ago

“Avoid the RAC at all costs one of their so called partners recovered my car and damaged the steering column during recovery, after several emails asking for an update on what's happening they just never respond, eventually had one guy ring me seemed really helpful but now even he has disappeared no contact numbers to call anyone, worst customer service I have come across absolutely shocking now looking into taking them to the small claims court.”

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Posted 2 years ago

“Thanks Harry, great response to "towing callout" Fast proffecional approuch Made it easy and fast no damage when towing , good comunication skills and happy to be of service Same went for RAC assistand who took the call thankyou regards Hayden”

Helpful Report

Posted 2 years ago

“Poor service”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,954 reviews