RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,946 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am currently sat in the car park at a service station and it’s almost 3am. I am a lady on my own and I first contacted the RAC over 13 hours ago at 12.45pm. I waited at my first location for 7 hours, then got recovered and taken 20 mins down the motorway to the nearest services. After an hour I was recovered again presumably to take me home but no. This leg of the journey took me to a services within 10 mins of my house but wouldn’t go any further. So I’ve been left waiting 3 and a half hours so far, and still no sign or sound of another recovery, literally 11 miles down the motorway from my house. I’m absolutely astounded that a supposedly National breakdown service couldn’t recover me all the way home when I was only 77 miles away to begin with. The fact that they are happy to leave me alone and cold in an isolated car park is outrageous.”

Helpful Report

Posted 1 year ago

“I cannot express my disappointment enough with the RAC's abysmal performance. As a loyal member for over two decades, my family and I were subjected to an absolute nightmare when our brand new Nissan X-Trail hybrid SUV broke down in central London. The RAC's response was a shocking display of incompetence and indifference. Despite their promises and our lengthy membership, we were left stranded for hours with no help in sight. The estimated recovery time given by their app was a joke, and attempts to reach a human at the RAC was an exercise in futility – endless hold times, automated responses, and a complete disregard for our situation. We were forced to seek assistance from the local police and even incurred taxi charges to get home at night despite the breakdown having occurred in the afternoon. Multiple attempts to contact the RAC were met with silence. They abandoned us during a time of need, despite having our details for years. Finally, around midnight (7 hours after breakdown) a responder mechanic acknowledged the urgency of our situation, but the RAC's lack of communication and accountability persisted. Even he struggled to connect with the RAC's operators. It was a stark reminder of their sheer incompetence and lack of commitment. Our distress and frustration mounted as the RAC continued its deafening silence. We found ourselves in a nightmarish cycle of unfulfilled promises and shattered expectations. The RAC's hollow assurances of escalation and response were as empty as their customer service lines. The NEXT DAY, after over 21 hours of waiting and immense stress, a contractor at last recovered our car. Throughout this ordeal, the RAC failed to provide any apology, explanation, or compensation for our distress and inconvenience. This experience has left me beyond disappointed. It's an outright betrayal of their customers' trust and loyalty. I feel compelled to warn everyone considering their services – don't waste your time, money, and sanity dealing with the RAC's abysmal treatment. This is not the service you deserve after decades of membership.”

Helpful Report

Posted 1 year ago

“My car was maliciously damaged and the call centre shus a 7pm. The call centre staff on nigts hopeless. Left over nine hours lone female after being the victin of a gender related crime NEVER recommend ths company”

Helpful Report

Posted 1 year ago

“Took 9 hours to pick us up after saying 30 minutes on the phone”

Helpful Report

Posted 1 year ago

“Awful service. 6 hours waited with no clear time of arrival. My phone died. Left in dark street on my own. Unreal experience. What am I paying for exactly? Never again with this company. Hope you go bankrupt you bunch of plebs. FU!”

Helpful Report

Posted 1 year ago

“I have been waiting since 10.50am on the A1(M), recovery arrived at 5pm, was supposed to take us home but took us to services 1 hour away, left us in the middle of a lorry park for further recovery which was supposed to be there waiting. 11pm still waiting with an Eta of 1.45am!! Over 12 hours stranded with 3 children & disabled husband. If you have cover with RAC, cancel, cancel, cancel.”

Helpful Report

Posted 1 year ago

“Definitely would NOT recommend. As a member I have been waiting over six hours for someone to come to look at the car. I spoke to their customer service who actually said that as my life was not in danger 'it could be days' before anyone comes. I would give no stars if possible. I will be seeking compensation and a refund.”

Helpful Report

Posted 1 year ago

“Worst customer service..don't ever take this service ..AA best”

Helpful Report

Posted 1 year ago

“My car would not start and the RAC breakdown took 4 hours to get to me and then refused to help me as they said my cover was insufficient, which it wasn't. They left me alone, a 37 year old female, at 9pm with no means of getting home (40 miles) and the car unrecovered on a company car park. Absolutely abysmal service which left me in a very vulnerable position and I now don't know where my car is or when I will get it back.”

Helpful Report

Posted 1 year ago

“Coming here to ensure other potential customers go elsewhere. Had the unfortunate situation of needing their services twice in the last year. Both times we were left waiting for an exceedingly long time. First one was a breakdown at night that took over 6 hours to be recovered, despite having blue badge passengers on board. Second time was when a 5 month old baby got accidentially locked in the car. Despite being the highest priority the patrol was over 90 minutes and in the end we got a spare key driven 25 miles to us in a faster time. Having been a long time member I think I will be looking elsewhere when it comes to renewal. Absolutely appauled with the lack of service and customer care! Their tendancy to only respond to 5 star reviews on trustpilot speaks volumes!”

Helpful Report

Posted 1 year ago

“I was having trouble with my clutch in Bristol. I rang the RAC at 6.30PM, 6 HOURS later, in the early hours of the morning I was finally seen too. I am female and i was by myself in a city. The mechanic was friendly and great. I was advised that my clutch may be going (as i was struggling on and off to get it into 1st/2nd & reverse). I was then advised I may as well carry on driving as the alternative was to get transport back to home (Cornwall) and my van would follow me between 5-8 days later??? I have since complained to the RAC as i would LIKE A REFUND AND TO CANCEL MY POLICY. However they are refusing as i have had the callout? How is that fair. Rae Hill from customer care is clearly useless at customer care. I will be reviewing again.”

Helpful Report

Posted 1 year ago

“We left the AA to join RAC on the promise of a comprehensive business cover for out fleet of vans. On the very first day of the new policy, we called upon them for a fuel tank issue. The first call out was fine and within a reasonable time, however, it descended into a total failure of service and dereliction of any of the promises this service promoted. In summary, my two technicians were left on the roadside from 3pm until midnight. We had to abandon the use of the RAC and hire our own recovery vehicle. Total failure of service resulting in a complaint, followed by a swift cancellation and return to the AA. I highly recommend any small business looking at this company as the saviour of your teams on the road, to think again. The cheaper cost and promise of a service that did not materialise is not worth it.”

Helpful Report

Posted 1 year ago

“An absolute disgrace!!!! RAC you are completely exploiting your customers. Absolute con artists! After over 7 years of paying over 30 pound a month plus. My husband has called these out twice! Today would have been the third time. The first two times were very bad experiences but put that down to maybe a busy night but today was next level. 9 calls back and fourth- first to be told he doesn’t have a policy and after me finding all proof and having to email etc you finally and miraculously find his policy. He is stranded on an motorway, panicking and has to deal with a rude person the other end of the phone stressing him out even further. After a few more calls back and fourth he is finally told (after an hour of calls) that you won’t even be able to send anyone! I’d love to know what the F he is paying for them??????????? Well no more! But I will make sure everyone I know and can spread the word to hears about it including watchdog. After reading all the other reviews here too, it just clarifys to me that RAC are a scam! A real Scam! It’s a disgrace. Don’t even deserve 1 star. Sat here absolutely petrified as to how my husband will get home. His phone has died now too as a result of them wasting time! Disgusting.”

Helpful Report

Posted 1 year ago

“My battery was flat when i comeback from holiday and they told me i must wait 7 hours and this not guaranteed time frame!!! This is a joke everybody should cancel their breakdown cover so they can manage properly m!!! Shame!!! For letting your customer down”

Helpful Report

Posted 1 year ago

“Currently waiting for RAC since 9am today my update says expect them between 14:00 and 16:00. However after reading these reviews I am worried if that will even happen or if I need to be towed that may also not happen if / when they do turn up. I could get a cab home which is 20 minutes away but concerned they may turn up earlier then I won’t be there … wish me luck ! Safe to say I will not be renewing with RAC”

Helpful Report

Posted 1 year ago

“I've been a member of RAC for 20 years an only used a couple of times, recent breakdown on a motorway was a nightmare, the app is a nightmare, had to call them repeatedly, got left on private land, had to be toed off by a farmer an was 12 hrs in total wait, no access to toilets or food. I won't be renewing my membership!”

Helpful Report

Posted 1 year ago

“I have been waiting over three hours. They tell me it will be at least another two hours before they can get to me, and that it might be longer than that. I am the biggest mug in the world for renewing with these lot. They are always ''exceptionally busy'' - try employing more mechanics.”

Helpful Report

Posted 1 year ago

“Today our car broke down at 5.40pm 35 miles from home. I called the RAC. I’ve been a member for 32yrs and always paid the top price for the best service. Only called them out a handful of times in all those years. After waiting 4hrs tonight, several texts from RAC saying they were on their way but no one arrived. Then we got a text to call the control centre when we were told no one would be coming and could we wait until the morning!!! Unbelievable!! Are we expected to sleep in the car? No toilet facilities or anything to eat or drink? My husband has to take vital medication by 9pm , so we just had to get home. We had to abandon our vehicle and get an Uber home which cost us £73. We got home at 10.45pm The RAC will have to recover our vehicle tomorrow and get it back to us. I’m utterly disgusted with the lack of service that we pay a fortune for every month. We will be looking to change to another service provider.”

Helpful Report

Posted 1 year ago

“My son has been waiting for nearly 5 hours I called the RAC to ask why my call was answered by a lady who quickly wanted there to be an issue with me I guess to allow her to hang up on my call she then said i’ll Put you on hold and left me there for 15 minutes, I have to say the RAC do not deserve 1 Star Terrible service and a don’t care attitude, on hold now for 28 minutes Disgraceful”

Helpful Report

Posted 1 year ago

“I would not recommend RAC at ALL! I have been waiting 10hrs through the night with a disability. I’ve called 10 x all the staff saying the call out is being pushed back to 2-5hrs further. Promises of managers calling but have not. I have no water or food so a cab came and the cab man said it’s common for this duration of time. RAC have been unless, to be a woman on my own on the A3 for 10hrs min is horrific. I’m trying another breakdown company. DO NOT RECOMMEND.”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,946 reviews