RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,944 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,944 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything from start to finish, left in a carpark, had to find overnight accommodation, continuously lied to about time assistance would be arriving. I have terminal lung cancer, made not one iota of difference, allegedly passed to the "priority " team who still haven't contacted me!”

Helpful Report

Posted 1 year ago

“Broke down at 330. Towed half way home and left (woman alone) dumped end of a service station car park. No txt updates. Call up and they advise ring again if no one calls with an update . Ring back and no one is coming until the next day! Rude customer services. Absolutely disgraceful service. Cars still abandoned as had to leave it as they didn’t know when they’d get to me the next day! Just awful awful business.”

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Posted 1 year ago

“Can't say much about them apart from the fact bunch of crooks who just want your money.”

Helpful Report

Posted 1 year ago

“Appalling Car broke down several hours ago Still sat in soaring heat, as a disabled customer seeing extended time update after extended time update Rac needs closing down as not fit for purpose.”

Helpful Report

Posted 1 year ago

“Was with the RAC for 10 years and have seen its decline in customer service (over the phone/office). Hardly any correspondence from them but quick enough to take your money!”

Helpful Report

Posted 1 year ago

“I broke down nearly 12 hours ago in my 2 year old van(still not recovered yet )which has had to be recovered twice this year..last time I waited 6 hours to be recovered but this takes the biscuit! I’m obstructing a petrol station from operating fully and all I’ve heard is it’s been put out to a trusted partner .I’ve not had any feed back from rac .it was supposed to be recovered at 430 but still waiting .phone calls to them makes no difference they just fob you off time is now 21.20 and I broke down at 10am thought they were better than that”

Helpful Report

Posted 1 year ago

“Wife's car broke down Tuesday lunch time, waited 3 hours for a mobile mechanic problem couldn't be fixed road side so needed a tow. She waited until 9.30pm before being told to give up and go home a woman alone in South London backstreets. Next day booked in again for tow, nothing came, we're now in day three and the car remains in Orpington. Promises of call backs and prioritisation from RAC never materialise.”

Helpful Report

Posted 1 year ago

“Nobody dispatched had to leave my car after waiting over 5 hours. Now have to get recovery in the morning because I wasn't prepared to wait any longer as no word from dispatch even after 3 phone calls and promises”

Helpful Report

Posted 1 year ago

“Ms F---e J---s -Operations Officer has confirmed that even though you book a RAC mobile car service via the RAC website that they have subcontracted the service to Who Can Fix My Car! Is this legal? My service via the ‘RAC’ was very poor: • A tyre tread was calculated at 5mm across the tyre, but an MOT 37 miles after the ‘RAC’ service calculated it at 5.2.3mm with a recommendation that the tyre is changed. • My spare tyre was calculated 6.6.6mm but I do not have a spare tyre! • The mechanic Reset my Service interval but I do not have this facility on my car. • My car was taken to a Road Test which did not happen. I complained to the RAC that I thought the complete service had not been carried out and it was not value for money, and they are not interested. Very poor service from an organisation which I thought was a professional company.”

Helpful Report

Posted 1 year ago

“Call at 5:00 p.m. told to look out for updates 5 hours later told I've been on the priority list and and someone will call me they did call me at 10:30 p.m. and said they couldn't get no one out to me take my advice look for another provider .”

Helpful Report

Posted 1 year ago

“We were left at the side of the road for 6 hours and had 3 children in the car and couldn’t wait any longer with no water, when we called a taxi home ourselves and payed £200 for a mechanic. The man on the phone had an attitude and was extremely rude and wasn’t empathetic. Unacceptable behaviour.”

Helpful Report

Posted 1 year ago

“Please please do not pay for RAC breakdown service. Totally shocking service last night. Left in Plymouth for over 5 hours then when actually contacted their customer service [joke] was informed another 2 hours at least despite text reminders were nearby. Ended up 50 miles from my home at midnight, no bus or trains to get home. Ended up booking hotel room. Rac guy arrived in morning. Shame on your RAC especially customer service department. Their customer service is appalling just manufacturing promises.”

Helpful Report

Posted 1 year ago

“Waiting times are terrible. Time of arrival got changed 3 times. Waited nearly 9 hours. In the end a sub contractor was instructed to attend (macadam)he arrived within a n hour. RAC ARE A DISGRACE.”

Helpful Report

Posted 1 year ago

“Terrible service after breaking down after 33 years a member left in limbo by patrol my husband been a member all that time they did not turn up on the day came the next morning with attitude problem not good”

Helpful Report

Posted 1 year ago

“I was very lucky to get a RAC man straight away.very nice guy and nothing to much trouble.we were in Kendal car playing up.battery loose .good job Richard thank you”

Helpful Report

Posted 1 year ago

“Terrible terrible service. Left blocking the Finchley Road for 7 hours through rush hour and into the night. When calling for updates we were told that they would disconnect the call and we were not a priority despite causing huge tailbacks.”

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Posted 1 year ago

“Do not use r.a.c at all Absolute terrible. Reported loss of power to car at 1am phoned then just get told he running late on another job he will be with you half hour so phoned back after half hour to get told he will be another 45 min. And that is from 1am terrible company avoid at all cost”

Helpful Report

Posted 1 year ago

“I am writing this review after spending 7 hours waiting for rescue by the RAC. This in a city and after being promised I was a priority as a single woman. Most of the time I was being told I was within an hour of being towed so I stood there on the verge all day. Kept calling their call centre (5 times) which were a bit slow calling back then stopped altogether. App useless, just kept lengthening the time. I cannot rely on them ever again, this was awful.”

Helpful Report

Posted 1 year ago

“If we could rate this zero we would. Unacceptable, disgusting, extremely poor none existent service. Like all other people’s very poor service we are just another added to the long list that the RAC don’t seem to want to provide a good service, for any sort of recovery, no matter what your circumstances. We have been with RAC over 40 years and never been treated to such poor service, as they have got rid of most of their fleet, it is only natural service will go down hill if you don’t pay the staff, cost cutting just doesn’t work !!! As they no longer provide a service they should be struck off by trading standards ! We will be going elsewhere, so disappointed !!!!”

Helpful Report

Posted 1 year ago

“I had a password/log in problem which Amir with great patience solved for me”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,944 reviews