RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,128 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for an online quote for work on car engine. No response for 2 days. Called the 1300 number, told that I would be called back. Joondalup rep called back asked for the same info I already gave in the original quote request and said he would call back again. Now, several hours later and still no return call. Disgusted. Not even a one star.”

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Posted 2 years ago

“Shockingly bad!!!! RAC member for 15 years on 2 cars. I was stranded on M74 and RAC refused to recover my vehicle. Had agreed £150 recovery back home, received confirmation text and web link. "Manager" called me soon after to say they were cancelling the recovery. Stuck standing th embankment for 3 hours. Rescued by MAF recovery within 25 mins of asking.”

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Posted 2 years ago

“Called them 8.30 Saturday morning.given time. Didn’t turn up. Gave new time didn’t turn up. Called again given a time didn’t turn up and when I rang again said they can’t come intill sunday. The same story all Sunday then yes unbelievably didn’t turn up.”

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Posted 2 years ago

“My daughter was left stranded, her car broke down at a friends house rac were called she was told no-one could get to her 21.00 Eventually she got a phone call from a patrol saying he couldn't help but would get a colleague to call first thing Saturday no-one called until 16.00 Sunday by which time we had managed to get the car to a garage ourselves. I will be cancelling when I can speak to someone which seems to be an impossible task in itself.”

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Posted 2 years ago

“Horrendous service! Waited over 24 hours and they finally turned after numerous calls and complaints. Avoid! Save your money people go elsewhere because these lot don’t care about you.”

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Posted 2 years ago

“Twice had to call them out in recent times, absolutely terrible over 2hrs on both occasions just for change of wheel nearly 3hrs on 2nd occasion, they said I was priority being disabled! also priority being in a dangerous location! Both occasions they eventually sent a contractor, would better service just to sign up with other companies and cut out the middle man the RAC.”

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Posted 2 years ago

“Sat at service station NOW for 8 hours waiting for RAC recovery. Lousy communications, texts misleading, phone lines not answered .Dreadful. Formal complaint to be made.”

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Posted 2 years ago

“Don’t want to even give you a 1 more -1 My Mrs broke down at 8am this morning and has been lied to all day on the phone by staff. Now at 6pm she has just been told no one can get to her till 10pm this evening. What an absolute disgrace I’m with the AA and so will she tomorrow morning. Shame on you for taking her money and not giving her a service. Trading standards need to take a look at you.”

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Posted 2 years ago

“I am 72 yrs old and was driving on my own when a red warning came on the car dashboard saying ‘low oil pressure stop immediately’ I pulled over and parked in a street 3 miles from home. I thought I was a RAC member so called them, they said it would be about 3 hours as they were very busy. After about 15 minutes I was so cold that I decided to leave the car there and get a taxi home. I called RAC and cancelled the callout, they accepted I didn’t need their services and the next morning I arranged for a local garage to fix my car. I checked my bank account the next day and saw that RAC had taken £161.25 from my account. Ok I accept I had wasted at most 15 minutes of their time but £161.25 !! Tried their complaints phone number but it wasn’t working. The sad thing is I have had my car insurance with the RAC for few years but forgot to get breakdown cover as only drive local.”

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Posted 2 years ago

“erview Reviews About RAC Breakdown Cover Reviews 112,146 • Great TrustScore 4 out of 5 3.9 VERIFIED COMPANY In the Insurance agency category www.r ac.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 98% of negative reviews Replies to negative reviews in < 2 days Reviews 3.9 112,146 total 5-star 67% 4-star 8% 3-star 4% 2-star 3% 1-star 18% Your review is pending.Read more Jax Ince 2 reviews Rated 1 out of 5 stars Complete waste of time and money! At the beginning of December, we had an extremely cold snap in the south east. It was literally freezing. My car broke down at 10:30am. I reported my breakdown at 12pm and was told I would be rescued before 4pm. Just to add, I am diabetic. I had no food, water or medication with me as I had simply popped out to run an errand. I told the RAC this and was told that I was a medical priority and they would get someone to me ASAP. Long story short, by 10:30pm I decided to defer my rescue for the following morning. Told to be with my car by 8am and someone would be with me very soon after. 9:30am a mechanic finally arrived. He was lovely, followed me to a local garage and dropped me home with the contact number for onward travel. I made 4 different phone calls to 3 different departments trying to get them to honour my 3 day car hire. They gave me one day car hire and a £50 cheque for my delayed wait... I didn't want the £50, I wanted the hire car! After more phone calls and many tears, they finally agreed to the hire car my policy included! The absolute worst experience I've ever had. I have been posting on Facebook about their poor service and now they are threatening me! What a wonderful company 🙄”

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Posted 2 years ago

“The breakdown service team needs to improve their service, first they are not accurate to find out what the car problem is, secondly they promised to come and take the car away to the garage, the person couldn’t turn up because he was off the night shift before, he can’t make it because the garage close soon, we took time off to waiting for them coming, they just keep changing the time to come and at the end they told you they couldn’t make it need to change another day, we waited another day keep calling him but not answering, very frustrating, during this breakdown service and it’s first time we use RAC breakdown service, it wasn’t pleasant at all.”

Helpful Report

Posted 2 years ago

“What a Rip-off RAC (Rip-off Automobile Club) If you're a member of the RAC, you may have heard it referred to as the "Rip-off Automobile Club". Unfortunately, this is due to the club's reputation for selling misleading policies, and upgrades, overcharging and not honouring the commitments to its customers. It's important to do your research before committing to any service, so make sure you're getting the best value for your money. I have been a member of the RAC breakdown service since 2016, with legal plus and tyre replacement upgrades. Although I have only had to use their services on four occasions in seven years, I was left disappointed with their performance. During the first incident, my car broke down on an M2, and the RAC mechanic who attended diagnosed the fuel pump as the issue. He tried to force start the vehicle until the battery went flat, even after I asked him to recover the car to my home as garages were closed. When I called a mobile mechanic to fix the problem, he discovered that the timing belt was broken and found further damage caused by the RAC mechanic trying to force-start the vehicle with the broken timing belt. I ended up spending more to get it fixed. I also tried to use their optional services for legal plus, key replacement, and tyre replacement on three occasions, but they told me that incidents were not covered. Despite the policy document they sent me not excluding the incidents, they maintained a separate policy document that excluded them. I raised complaints for each incident, but RAC ignored them or responded after their eight-week deadline, failing to provide the Ombudsman's contact details to take it further. Today, I called them for help with an issue, and they told me it was not covered, despite paying for full breakdown cover, which included nationwide recovery. They left me with a flat tyre and asked me to arrange for my garage to fix it. They couldn't find any clause in their policy that said my issue was not covered, even after searching for 20 minutes. The only thing they found was an old policy that I didn't purchase, as I have a new policy. I found my experience with RAC frustrating, as items that were initially covered under my policy suddenly became not covered when I needed them. Before buying any of their services, I asked RAC about what was covered and what wasn't. For example, when I looked into Legal Plus, I asked if it covers general consumer disputes, employment issues, and car-related disputes, and they assured me it did. Unfortunately, every time I needed to use one of these services, I was disappointed with RAC's performance, leaving me stranded in difficult situations.”

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Posted 2 years ago

“If I could give 0 stars I would . Car broke down 2 days waiting for tow track to arrive. Lucky the car was at home in my drive. No communication whatsoever, costumer service inexistant,nobody cares, many phone calls to ear every time that the time of collection had been postponed, zero apologies. Eventually cancelled the tow truck and used a small private company and solved the problem within 2 hours. This people are ruthless thieves , stay well away from them.”

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Posted 2 years ago

“No no no no no no absolutely terrible service . They left my dad in his car in 50 degree heat today in perth for 5 hours . A few months ago my mums brakes failed they kept saying they were coming and never showed up they left my friend for 13 hours 25 hours later tgey still hadn't showed up . Avoid at all costs . Green flag are the best.”

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Posted 2 years ago

“6 hours, still waiting..... absolute disgrace”

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Posted 2 years ago

“Vile, conning company. Avoid”

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Posted 2 years ago

“Car still in situ after 25 hours and still not rescued!!!! Written off tyre and probably steering damage due to pothole. This is a mobility car with a blue badge driver. Quoted 7 hours to attend! WHAT TYPE OF SERVICE IS THIS.? Got a lift home and agreed to leave until next day am. That became another hour 4x and patrolman eventually arrived at 3.10pm. He was great - shame about the company he works for. Appalling service especially when dealing with a disability ♿ driver.”

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Posted 2 years ago

“Phoned them at 11pm.to tell them online my car wouldn't start due to.steering lock message on dashboard. They said they would be coming out between 2 4 then 3-5 and now 7-9 !!! I don't think I will be renewing my breakdown cover with them.”

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Posted 2 years ago

“Have been with the RAC for 20 years, and only ever used them a handful of times in that period of rac membership. At renewal each year for past few years now they keep hiking up the price, always managed to get them to keep it at last years price. Not this year, they would not budge and quite frankly the person i dealt with was indifferent, cold and frosty on the phone. They have a take it or leave it attitude. so much for customer care. it no longer exists. Not what i expected and certainly not the organisation they used to be. They do not reward loyalty and now feels like they are just about making money. Read the other reviews, that people have experienced. so i went with start rescue, much more competitive and which recommended. don't waste your time and money and go elsewhere after doing your research.”

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Posted 2 years ago

“I had a smell in the cabin & an engine light came so I called RAC at 2.30pm. Thankfully I had just got home when I noticed this. I kept getting updates for call outs which increased by 2 hours every so often. By 8pm I was getting fed up so rang them & rearranged the call-out for the following day at their suggestion. I did explain that I had an early appointment the following day so the advisor stated the call-out would be after 11am. Whilst I was at my appointment guess what?! the RAC called! I was really annoyed. I rang to complain. I had a call from the resolutions team (right 😂) & the women was so rude she totally got the wrong end of the stick & kept talking over me. Again it was 4pm by this time no one had called & I was told I had been a priority for hours. I rang again later as I stopped getting any updates & spoke to another advisor who also talked over me. I ended up having the guy Mark call out at around 8.30pm & he was really helpful. Overall I can’t believe how INCOMPETENT this company is!! It was stressful as I’m totally reliant on my car & have a son with complex needs. It seems my experience is nowhere near as bad as the other customer reviews I’m reading on here! I will be cancelling my policy. Last year I broke down, lone female in a deserted car park they took 5 hours to arrive!! DISGUSTING SERVICE RAC YOUR NOT FIT FOR PURPOSE!!”

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Posted 2 years ago

RAC is rated 1.4 based on 3,128 reviews