RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,128 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I broke down in Derby I was a passenger in my husbands car for which I am fully insured to drive I phoned RAC breakdown and was told only my other car was covered I also did not feel well and the RAC helpline man I spoke to made me feel worse This was the first time I had ever called them for anything I am 70 years old So can I say a big thank you for NOTHING I will tell all my friends and relatives never to go with RAC”

Helpful Report

Posted 2 years ago

“Distressing situation - constantly change arrival time been waiting since 7:30 am It’s 1:40pm and now they’ve updated to 7 at night - which will probably change again Try the AA in future this is Not worth paying for a policy and is not consistent with their plan of it being within 60 minutes Seriously upset and it hasn’t even been resolved yet .”

Helpful Report

Posted 2 years ago

“Horrible service, left 7 hours by the roadside for a patrol to turn up and say he can’t take me and the car home as he doesn’t have enough driving hours. No one looked at the car as it was a simple problem was left on a dark country road till 5am the next morning absolutely the worst service ever”

Helpful Report

Posted 2 years ago

“Patrols are Great but the attendance time and sheer lack of communication is shocking. The last 2 times my ETA links times have jumped all over the place forward and backwards and as I had to get back to my vehicle I missed the patrol once and was running back and forth. Last night I ordered a slot 8-12 for a patrol to come out and change my battery I bought 5 weeks ago that an RAC garages confirmed it’s on its way out. My text at 7.30am said they would be with me shortly. After no communication at 11am I rang to be told 2pm now. I have to get to work ! I could’ve gone this morning had I had proper communication. It's gone right down hill, people can’t just sit around for 8 hrs waiting for the RAC when you have been given a 3 hr slot. And worse no communication !! I will be moving as soon as”

Helpful Report

Posted 2 years ago

“I broke down last night on a deserted street in an industrial estate, I am a woman travelling alone, my sister called the RAC at 9pm but no one arrived Eventually I had to abandon the car and my sister called a taxi for me which was approximately 11:30pm We both made several calls and I was told a manager would call me back within 60 minutes and I am still waiting for the call Absolutely appalling service, unsafe practices, irresponsible behaviour Buyer beware!!!”

Helpful Report

Posted 2 years ago

“Booked before 2pm. Could have picked another service but timeslot given as between 3-5pm. Time creeps up and up. At 6:35pm when you check again, the new ETA is between 8am - 12pm the next day. Female on her own. Helplines closed. The company is a joke.”

Helpful Report

Posted 2 years ago

“Very disappointed with this company, paying for the first class service they promised! Waiting over 6 hours to be told they had nobody in the area, they sent a garage from over 2 hours away that broke down on the way to me. I will be looking for a new break down service ASAP.”

Helpful Report

Posted 2 years ago

“3 days now since car engine went - I was babysitting and 15 miles from home.car still at babysitting as every time I tried to get to it at same time as RAC window, they’d add on 3/4 hours to the time, I know I’ll need a tow truck. I’m now going to try to find someone privately to take it home for me so I can at least get it off the babysitting clients driveway! You’re just rubbish RAC. Embarrassing!”

Helpful Report

Posted 2 years ago

“Hit a massive pothole at around 6pm in Fife. In the car was myself and my 3 year old son. Contacted RAC and included that I was stuck with a 3 year old in the car. At this time of year it was dark at 6pm. An hour passed and still no confirmation on when RAC would reach me. Had to call a family member to come and collect son. 12am came around and I still had no confirmed time. Ended up joining the AA as a van had passed and stopped asking if I was ok. He got me sorted in about 30 mins. Id never recommend the RAC to anyone.”

Helpful Report

Posted 2 years ago

“Waited five and half hours on a motorway disgusting.”

Helpful Report

Posted 2 years ago

“Had a tyre burst in Jedburgh contacted Rac at around 21.00hrs and they never came just sent texts till 23.30 to say they were extremely busy. We called them several times and they continued to pass me on to Mercedes Benz. They booked a courier different times with the taxi to carry us home since it was a Saturday into Sunday morning. The 24hrs response came at around 03.30 am to collect the car to the storage and taxi was booked for 05.20am suggesting almost 2hrs of us waiting in the cold in the middle of early hours of the morning for the taxi in the dark and cold. The 24hrs response driver was not prepared to wait coz of his own reasons and was suggesting I leave the car keys at a garage nearby or under the car tyre so that when he comes they will tour the car which was uncomfortable for me and I told him and he left saying the car won't be toured because he could not wait until taxi comes because RAC and Mercedes could not give a specific ETA. We spent almost 9hrs because we where in a rural area and not same priority since allocation was done by priority. They guy we spoke to even suggest that we went back to where we were coming from so we wait for taxi there, which was in Edinburgh. I suggested I wont leave the keys with anyone who is not the recovery person or under the tyre as suggested since it was not 100% and the guy we spoke to stated that the car had to be attended and toured with specialist equipment without the keys. The taxi came at 0645 instead of 05.20. The whole experience was disgusting. Paying for Rac roadside recovery for so many years only to be treated with less priority for 9hrs. Four women were left vulnerable, in the cold for 9 hrs!!”

Helpful Report

Posted 2 years ago

“Dreadful !!!”

Helpful Report

Posted 2 years ago

“Absolutely shocking service waiting time not good enough. Even telling them I'm disabled.”

Helpful Report

Posted 2 years ago

“Contacted on the 23rd of February around 13:30hrs. Eventually cancelled at 20:20hrs. Something is inherently wrong with this company. To add insult to injury it states the job has been completed on their app. What a sham! Avoid RAC!!!”

Helpful Report

Posted 2 years ago

“My car was broken down 22 Feb 2024 in Normal rainy day 10.30 pm I asked them rescued me they said 3 or hour's and now it's 24 Feb 2024 10am no a chance still waiting for rac I feel humiliated waited 4 hours in rain then 4 hours on police compound then again waited 8 hours in car felt like kill myself or kill them how much humiliations got on phone by rac”

Helpful Report

Posted 2 years ago

“I got back into Stansted last night at 10:50 to find my battery was flat . Logged a call on line with RAC . What a joke though I’m not laughing . Said will turn up between 1113 and 1143 by 1230 nothing . A meme bet of stansted staff fixed it in the end. We cancelled the call but I still woke to a message left at 5am saying they would be here by 8 ( they weren’t ) . Clearly RAC have issues as they used to be brilliant !”

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Posted 2 years ago

“Awful left waiting for hours after initial contact I have been member for over 11 years. Rac used to be the best now worst . I eventually sorted a paid for own tow truck, complaint gone in asking for what I had to pay for tow truck and repairs guess won't hear anything. Shame can't give - 2 stars.”

Helpful Report

Posted 2 years ago

“This company is a complete scam. I was left waiting for someone to come and jump start my van for 8 hours all due to being told lies that someone is coming in an hour and so on for 8 hours in a freezing cold. AVOID AVOID”

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Posted 2 years ago

“24 hours broken down still waiting……”

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Posted 2 years ago

“That company is useless. Lying to me. 25hrs later still nobody showed up to check my van. When I called them they keep saying will arriving by that time or that time or that time. Nothing. I waited 4hrs on the road to send someone but they didn't send anyone and I have to drive home with the car what I not supposed to use as the engine the broke. I managed to get home but nobody come to me to check the van. Don't waste your money to pay the membership with them.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,128 reviews