Name: RAC
Rating: 1.43

“Have been waiting over an hour so far (still waiting) for my call to be answered. One thing patrols being busy but not answering calls within an hour is very poor service!”

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Posted 6 years ago

“6 and a half hours so far, still waiting. Lots of broken promises. Appalling communication, poor organisation. They seem to have given up even pretending to be an emergency service.”

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Posted 6 years ago

“Wish there was a no star review Currently 15 hours into the breakdown in a classic VW camper that is now requested to be taken to the garage for fixing after failing during a road trip. Currently stuck at the side if a busy road in central London with no facilities or food and drink. Requested a low loader flat bed at 4pm on Friday and after repeated calls (one way from us with no updates from the RAC) where they said it would be a 6 hour wait at 11.30 pm a contract crane lorry arrived and the driver agreed that it would be too risky to take us due to low bridges in the area and the age of the vehicle Multiple calls to the RAC followed only to be told that as "we" refused the recovery (which we didn't) it was now classed as a new call-out and it would be a further 6 hours Still waiting at 6.30 am but now been promised a RAC operated flat bed at 8.30am as the driver starts at 8 Potential for a 16 And a half hour wait for recovery Apparently was told during the night that they planned for a wet bank holiday weekend and didn't have enough staff on Madness doesn't even cover it They need to pull their finger out if they want my custom again”

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Posted 6 years ago

“Broke down 49 miles from home and it took 9 hours in total untill I walked through the front door. Recovered to within 25 miles of my home address to be dumped at a services and wait another 5 hours to be finally recovered home. Any update I got were by me ringing them dispute being told on numerous occasions that someone would contact me. Useless.”

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Posted 6 years ago

“COMPLETELY UNACCEPTABLE Left stranded on the A1 for 8 hours AVOID!”

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Posted 6 years ago

“Shittest company I’ve ever had that’s all I’ve got to say!!!”

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Posted 6 years ago

“If any of my facebook friends are RAC members then I hope you never have an experience like this! My parents have had the worst service I can possibly imagine from one of the market leaders in roadside assistance, 5 hours passed after an initial call to the RAC before they received any help! The help was in the form of a tow truck (not even a mechanic) to finally get them home! My mum is a type 1 diabetic who needs not only medication for short term care but long term too after 5 hours she was not expecting to have to administer this in a car park! The industrial estate they had to pull onto when the car lost power was dark and isolated by the time someone finally got to them! Unacceptable! The RAC's defence was that they were short staffed! They have clearly over subscribed a service they cannot provide if that's the case! The numerous times they called the RAC they were advised they couldn't get hold of the mechanic so continuously emailed him to see if he was en-route, surely modern day technology has moved on from this? Rant over but I for one will never positively speak of this company again, I urge anyone who is thinking of taking breakdown cover to overlook the RAC!”

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Posted 6 years ago

“completly agree that the service we asked for was made-up.we asked for 365 days cover for europe,as we work abroad for some of the year.we were told,and have it recorded that we had 365 days cover.when i broke down on the barcelona ring-road,they told my wife they would be there in a short time.5 hours later,they decided that we were not covered[only for 3 months now]and just left me there! we are now taking our case[as i assume many others are]to the ombudsman,to try and get our money back,as we were mis-sold a policy.since then i have joined the AA,where i get 365 days euro cover,with multiple recovery,very nice AA.”

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Posted 6 years ago

“Absolutely rip off!!! My call got transferred 4 times!! Only to be then told I will have to pay for them to help me I had to tell 4 different people my exact location obviously lack of communication between themselves. Finally the guy arrived to tell me the cost will be £500 to pull my car back afew inches I was stranded with my kid in the car pitch black dark it's disgusting very appalling luckily a mate came to the rescue. The r.a.c wanted to take advantage of vunerable situation absolutely appalling!!!!”

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Posted 6 years ago

“Absolutely rip off!!! My call got transferred 4 times!! Only to be then told I will have to pay for them to help me I had to tell 4 different people my exact location obviously lack of communication between themselves. Finally the guy arrived to tell me the cost will be £500 to pull my car back afew inches I was stranded with my kid in the car pitch black dark it's disgusting very appalling luckily a mate came to the rescue. The r.a.c wanted to take advantage of vunerable situation absolutely appalling!!!!”

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Posted 6 years ago

“The first time I had to have a recovery from the RAC I waited 5 hours to someone just to attended. Car was wasn't drivable and needed a recovery truck. After multiple recovery ETAs being pushed back I finally had someone arrive at midnight. I was 52 miles from home. I broke down at 6pm and finally got home at 4am. The second time I broke down at 10pm. I was told 90mins. I had my 8 year old daughter with me. RAC told me 90 mins. An hour later I got a call and they told me “we don’t have anymore one available tonight”. No one available? What kind of service am I paying for? The only option was to send a contractor to me, which didn’t arrive until 3am. My daughter was cold, scared, and distraught with the wait. This is the worst service I have ever ever ever experienced.”

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Posted 6 years ago

“I'm currently sitting on the side of the m25 in a live running lane with my vehicle broken down I contacted the RAC well over an hour ago and still no patrol no recovery vehicle all I've got is a bunch of sorrys and being told I've got to wait another 2 hours! How can this be acceptable with artic lorries coming up behind me doing 56mph... Safety is meant to be there main concern and yet I'm in a vulnerable position and dangerous yet that don't care whatever you do don't ever join the RAC!”

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Posted 6 years ago

“5 hour wait for them to turn up today. Ridiculous”

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Posted 6 years ago

“I'm not even sure where to begin really... The whole disaster started on a Thursday 01/08/2019 evening just after work when I found out that my car wasn't starting. Hence I rang the RAC Emergency Breakdown Cover to come and see what's wrong with my car. Since it was around 5pm they have advised me it will take roughly 1-2 hours tops and that was fair enough as I thought that is right having in mind all the traffic after a regular working day. Just after the phone call, I've decided to ring my friend who is a mechanic and see if he could come faster and have a look at the car. Unfortunately, he was in Birmingham at the time and was just heading to Huddersfield as he had a business meeting there. He said he would come as soon as he can if the recovery hadn't shown by then. After waiting for a good 2 hours (it was already 7pm) I rang them again to see where the recovery is and they have advised me the same thing that it will be another 1-2 hours. Slightly unhappy I've asked what's the deal and why am potentially going to wait for 4 hours since my first call, however, the customer support wasn't able to tell me the reason but only that they're busy. After 3 hours of waiting (it was already 8pm) and still no sight of the recovery truck my friend came and started inspecting the car. After a careful inspection, my friend diagnosed that the fuel pump was gone and advised that it is very unlikely a recovery truck will have one to replace. So I rang again to see where the recovery is, and I was advised AGAIN it will take another 1-2 hours before someone is going to come to me. So we waited and after 2 hours expired (it was already 10pm) I rang again, to see if someone is coming to help me at all and RAC has promised me someone will be with me within 1 hour tops. I was already waiting for 5 hours... After one hour have passed I've rung them again, at this time I've waited for 6 full hours and no one came. I was told they're too busy and they have no idea when the recovery is going to come, therefore I wasn't given any timeframe whatsoever which meant I may probably need to wait for another X amount of hours before someone shows up. Eventually, they have connected me to one of their contractors who were supposed to come and the conversation goes something like this: - Hello (contractor) - Hi, how far are you and when would you be able to have a look at my car? - Who dis? (yes, I've got a real professional) - I'm a customer of RAC and they've forwarded me to speak to you directly? - Oh, well, first off they shouldn't even do this... - Okay...well, they did and they said you would come within an hour and you're not here? - They shouldn't even tell you when someone will come as they don't know what I'm doing. - What are you doing? - I'm mad busy in Bradford, got a few other jobs to do before I can come to you - Oh ok, so you're not going to go to me now? - No, I've got other jobs and then I'll come. The rest is not important as I've thanked him and said I will be filling in a complaint to RAC myself. So the story is this, I've waited for 6 and a half hours and I've received no help. Not even once someone from RAC gave me a call back to update me on the situation as probably there wasn't anything to update on as no one was even coming my way anyway... I've asked my friend to take me home as I had to go to work the next day so did he and it was simply pointless to wait for this to be resolved by RAC. If I knew I would be waiting for 6 and a half hours I would have gotten into a taxi and went home while giving my friends my car keys so they would fix the car for me. However, I did not, therefore I've lost an entire evening, received no help whatsoever and what's most important haven't received a call the next day so someone could at least say sorry! The worst possible customer service and service, in general, I've ever experienced, if I can call this a service that is.”

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Posted 6 years ago

“Horrible service. My car broke down due to transmission failure on the motorway at around 8 PM and the recover came after 10 hours. Initially, they said 90 minutes. A rescue officer came to check the vehicle and he said your car need to tow truck and he is initiating the request for it. When we asked for the timeline he just simply said 'I don't know ' and left. We again waited for their call but finally called them back after an hour. Initially, they said that the truck will come after 2 hours but after that, they kept on extending the time. Every time I call to check the status after the given timeline they kept on extending it again for 45 minutes. We were helpless standing and waiting on the motorway for the rest of the time, eventually, I reached home around 7 AM.”

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Posted 6 years ago

“This company is dreadful, one of our company vans broke down, so we called RAC, they charged us for it, and it has taken me over 2 weeks to get a copy of the VAT receipt for our accounts. I am still on the phone to them, and still waiting for it. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. They are so useless. I'm not sure how they are allowed to do this. It is legal requirement to provide a VAT receipt, and they are not doing it. Considering getting the police involved as they are acting illegally!!”

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Posted 6 years ago

“This company is dreadful, one of our company vans broke down, so we called RAC, they charged us for it, and it has taken me over 2 weeks to get a copy of the VAT receipt for our accounts. I am still on the phone to them, and still waiting for it. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. They are so useless. I'm not sure how they are allowed to do this. It is legal requirement to provide a VAT receipt, and they are not doing it. Considering getting the police involved as they are acting illegally!!”

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Posted 6 years ago

“Been playing around for most of the month, we tried to get a black box installed and they just didn’t turn up the first two times. Finally got it re arranged and they cancelled our policy without telling us, still sent an engineer and didn’t know we were driving an uninsured car for month of the month. The least friendly and unresponsive people I have ever come across you are such a joke”

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Posted 6 years ago

“I started calling them at 1230 am and and still on hold 30 plus minutes later. This is hardly peak breakdown time - no one has even answered the phone. What kind of emergency service is this ???”

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Posted 6 years ago

“My advise is to keep clear. Why, well on the 01/07/2019 I broke down on a main on a main carraigeway, I phoned for help and was told it would take 2hrs to get to me as they were very busy,so I nursed the car home approx 3 miles,at an average speed 15 miles per hr,I had another call and the operator told me it would be another 2 hrs,then at 21.15 I was called again and was told it would be the next day at 08.00 hrs because it was a bit late,so I waited until 10.00,still no assistance, so my friend towed me to his garage and diagnosed an egr valve problem, job done,I got back home and a mechanic called to my house at 12.15 and informed me that he was given the call out at 11.00 that day, not very good service, when I took the plan out I informed the rac that my car was a wheelchair access car,because my wife was paralysed and could not walk,it was a good job that she was not with me when I broke down,I received an apology by email from the rac, and said that it would not happen again,and that you can be sure of,because I am going elsewhere.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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