RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,060 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,060 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was mis sold a policy that I was led to believe covered both vechiles whoever was driving. My daughter tried driving her car back from work but had discovered her key had broke. Things got worse as i realised that RAC were scamming thieves. Called to report the incident, and had my cover policy in black and white in front of me. I was then informed that because my daughter was driving I could not be helped. Another member of staff confused matters and said i could, and then another member said not again. Not only this but one member of staff said the car could be rescued and taken home, for another member to dismiss this and state it wasnt their issue. Turns out the policy was mis sold. This is a common theme it seems with the RAC and would avoid at ALL COSTS. They do not care about their customer, only the cash. Ended up paying for a new key myself, rescuing the car and FINALLY cancelling the policy. Only buy from the RAC if you want to be made a fool of.”

Helpful Report

Posted 7 years ago

“Unfortunately, I can't pick 0 stars, but this is what I would choose. The RAC left me and my partner stranded on the hard shoulder of the M25 for almost 4 hours between the hours of 21:00 and 01:00 in a thunderstorm. I received an automated text straight after I logged the breakdown, providing a number for a guy and advising that someone would be there within 30 mins as we were considered a priority due to our position. The guy didn't answer for ages at first. When he finally did, he tried to help us and advised someone else would call us in 5 mins - no call received. The guy then turned his phone off. We spent over an hour on hold to RAC to chase someone up, all the while my phone battery dying. My partner's phone had already died and the car battery was already dead from having the hazard lights on so long. The hazard lights failed around midnight. We were forced to call the police in fear of being stuck there all night. The police happily agreed to rescue us straight away, but the RAC showed up straight after our call!”

Helpful Report

Posted 7 years ago

“I was quoted on renewal by the RAC £289, last year it was £189 all because I called them out a few times. Went to Green Flag and got a much better policy, including unlimited call outs. Hotel stays, and much much more for how much? £84. That’s what I call a deal. They do not cover vehicles used for driving instructing yet we ensure our cars at least two times a year and the vehicles are replaced new regularly every three years. Green Flag cover my business in with the price.”

Helpful Report

Posted 7 years ago

“I never used them from from 6 years but now when i needed them they weren't helpful at all .made me wait 9 hours .”

Helpful Report

Posted 7 years ago

“Called st 7.20 pm from side of busy M1 with flat tyre. Told I would be recovered home approx 100 miles. Several calls later at 10.10 pm picked up br a contractors who had been instructed to take me to the next services only for relay br RAC. Contractor had only been told at 9.10 pm arrived st services at 10.50pm to be told there was no relay, I had also informed them I was a type 1 diabetic requiring my nighttime medication which was at home. Best they could was offer a hotel. 1.30 over 6 hours later and after numerous calls. Diddly squat. Knights of the road ha.”

Helpful Report

Posted 7 years ago

“Called rac today as flat tyre, was told someone would with me in 15 to 20 mins. After 40 mins I rung and man said he would get an update and ring me back. After half an hour and no call back I rung again to be told he would be another half an hour. After 40 mins I rung back to be told he would be another hour and a half! Terrible service, going with someone else nxt time.”

Helpful Report

Posted 7 years ago

“We were told our car was OK to drive when it wasnt causing major damage, unfortunately the patrol denied saying that when we complained, I would not even give them 1 star if I had that option”

Helpful Report

Posted 7 years ago

“We broke down at 10.40 am.we were told there may be a one and a half hour wait. The office phoned at 10.55 to say the engineer would be with us in 25 minutes, however he came at 2.30 pm. I must say he was very good and did his best, however the fault could not be fixed and had to be recovered and taken to a garage. The recovery truck arrived at roughly 3.45. Again very nice driver and the car was at the garage around 4.30. All in all we were kept hanging around for six hours and my wife is registered disabled. There was no more contact with the office until I chased it by phoning the officemyself. Very poor organisation.”

Helpful Report

Posted 7 years ago

“Called RAC at 5.37pm. Recovery lorry arrived at 10.18pm. That's 4 hours and 41 minutes wait. Utter, utter, utter rubbish. This was in Merthyr Tydfil not the highlands of Scotland! I was on a 70mph dual carriageway too. I pay £250 per year with all the extras. Makes no difference they still leave you stranded. I will NEVER use RAC for breakdown cover again, ever.”

Helpful Report

Posted 7 years ago

“Broke down on the road twice in one day. Was initially told that the arrival time was about 90 minutes. The guy came in about 45 minutes and fixed the problem on the spot. Broke down again in one hour since the first patrol did not bother to investigate the problem properly. Was again told that the wait is about 90 min. But on this occasion the guy came in 4 hours! Whilst on the phone RAC operator kept telling me that the patrol is just finishing up with a previous customer and that I am basically next in line. I phoned them about 4-5 times. I think that they did not allocate my 90 minute slot properly so basically put me down for the next 90 minute slot right afterwards. Next morning I had to take the car to a proper garage where the problem was fixed for good in under 30 minutes. Note: It was a minor job that did not require any tools, just had to be done properly by a person who cares. RAC did not seem apologetic at all, hence the review.”

Helpful Report

Posted 7 years ago

“Changed my car in the middle of the policy to smart car instead of a hyundai coupe which is a sport car. They tried to tell me without saying that at 69 years old there is a chance nobody will want to insure me unless I pay more than 3000 per year! and they tried to then extort 300 from me! When I said no then though I still have a policy and breakdow cover for another 4 months they stop me log into my details, infringing the privacy law.”

Helpful Report

Posted 7 years ago

“RAC cover is included in my insurance which after a breakdown had to be used. The operator was unable to listen to and record basic information including location. She was clearly a simpleton. After 5 and a half hours the truck arrived which did not have adequate seating for the 4 of us, so after much discourse between the recovery driver and control, the RAC ordered a taxi. This took another hour to arrive. It was a very inefficient, painfully slow, service. If it wasn't included with my insurance there is no way these imbiciles would receive my money.”

Helpful Report

Posted 7 years ago

“Absolutely awful experience - recovered nearly 6 hours after breakdown. Raised a complaint and was told that sometimes these things happen. Complained again but was ignored. Wrote to the CEO, Dave Hobday whose PA promised to look into the matter. After 3 months of waiting, wrote to the CEO again and a month later, he has not replied. I'll never use them again and convinced partner to spread word via social media. I do presentations to mainly big transport companies on road safety and break the ice by mentioning my experiences with the RAC and how bad their customer service is right from the CEO and usually get a response with other people talking about their negative RAC experiences. I'm gathering poor customer experience with RAC and hope to get it in both print and electronic media.”

Helpful Report

Posted 7 years ago

“8 hours waiting no one arrives Taxi home Next day taxi back patrol visit needs relay. But Will be six hour wait for relay Never had such horrible horrific experience Do not join”

Helpful Report

Posted 7 years ago

“When i went to renew the cost had more than doubled went elsewere since then every other day letter wanting us to rejoin really good price, you lost a customer leave me alone”

Helpful Report

Posted 7 years ago

“Loud mouthed, argumentative attitude when not offering (ignorant of the membership cover/repair guidelines for members) Found fault with lambda sensor for 2nd time in 2days, unlike the 1st Rac service call, reset my engine light, restarted, problems solved. 2nd time fault was found, light not reset to check if intermittent issue. Offered to follow me to a garage yet did not offer to replace part, in-house service guides should inform their operatives to offer a price for the fitting at the designated address of a new ‘OEM’ part, more so when that part is highly accessible, within reach & can be provided within 15 minutes. I would highly recommend Greenflag as they would replace the part if you can get a new OEM part or patent part from a supplier, even taking you to the parts place. I commend that kind of service and it has justified my cancellation of 17 years with the Rac using them 5 times in total during that time span. Operatives make rules up or don’t offer you what you are paying for in its entirety making up rules.”

Helpful Report

Posted 7 years ago

“If you can't offer a service, don't offer a service, it's hard to describe just how much worse the RAC are than the AA (I'm a business user of the former, a personal user of the latter). I've had to call RAC 3 times in the last couple of years. Each time has been an unmitagated fail (conversely I've called AA 20+ times over 20 years and had an issue only once). I believe RAC has a 90 minute turnaround commitment - every time I've called I've had to a) wait an extended period of time to actually speak to someone and b) been told that my local area is experiencing delays (typical wait time has been 3-5 hours). Two options RAC, Resource your operation properly, or shut up shop!”

Helpful Report

Posted 7 years ago

“Horrible experience. Had a screw contacted them 9pm once arrived at home and realised I had needed this sorted . They said someone would be available with in 90 min . 2 hrs later they say they don’t have anyone available to play v the tyre . So I said I’d call in the morning. Woke up at 5 am called them - same thing someone should be with me 90 min . I call after 90 minutes and they said the driver was dispatched somewhere else and the only resolution is someone can be to me 830 . So in other word if I don’t call I would have been waiting 3-4 hours . In the meantime took it to the Lucas tyre shop 20 min done . Never had this issue with AA . Poor customer service at its finest .”

Helpful Report

Posted 7 years ago

“They rang me a while back asking me to join. said i was happy with AA, he wanted to know when my membership ended. me no idea him but we are cheaper and went on and on untill i hung the phone up. That type of sales should be illegal to protect the vulnerable”

Helpful Report

Posted 7 years ago

“sent a renewal email with 0800 contact number that is not in service!!!!!!!! had to search for alternative number, that is never answered”

Helpful Report

Posted 7 years ago

RAC is rated 1.4 based on 3,060 reviews