RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,104 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,104 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son rang up at 2.30 to say his car wouldn't start was told that a patrol would be there at 3.30, then 6.30 now it 10.00pm before anyone can get out. What a joke this company is. Where do they get the 3 out of 4 cars are fixed within 30 minutes from that they advertise. Seven and a half hours wait......ridiculous”

Helpful Report

Posted 7 years ago

“I've given 1 star because can't give 0. My son is currently on the A38 with a burst tyre, no spare, as it's a new car. He has platinum cover and rac have refused to attend because they consider going over a pot hole and a burst tyre an rtc. He finished his night shift at 6am, he has to drive for an hour to get to work. He didn't see pot hole, as it was still dark. They said they would attend for a charge. Will be cancelling and going back to the AA, who did attend to me with a burst tyre. Also the lady who he spoke to at the call desk was rude and spoke to him like a piece of dirt. I will be telling everyone I know not to go with with rac!!!”

Helpful Report

Posted 7 years ago

“Please think before buying rac European cover Myself and my husband purchased this my husband is a paraplegic bottom half of his body coming home from spain in September our car broke down in Madrid we telephoned as pr norm to be told our car was dangerous to drive as we were insured they sent a tow truck to take our car away for dignostic they could not find the fault give us an option to fly home or drive our car had a scooter a manual wheelchair a standing matchine for my husband to transfur from one seat to another an ipad Bose headphones a kindle and lots of personal belongings they give me 10 min to take what i needed which was a nightmare asi needed so muchthey took our car and sent a taxi to take us to the car hire company the taxi was not diabled friendly i struggled to get my husband in the car only to realise that we were being dropped at Madrid airport i had to push my husband in his wheechair and carry an overnight bag that was all i could fisicily carry i an 68 years old and so is my husband i had to leave my husband to find the car hire company they had chosen being Madrid airport they gave us a car that sill was not suitable to get to santander ferry port i then had to RETURN the car to the car hire company which was 10 min away from the port with no taxi to take us pushing my husband in his wheechair and carrying our bag i eas distressed and exhausted eventually arriving home 35 hrs later with no car i constantly rang them to ask when our car was being delivered home after numerous phone calls they told me November 15 and i left spain September the 4th our car came home unprepared although i had paid the extra for repairing as well started to unload my car i was devastated to find itams stollen out of my car an ipad bose headphones and 2 giant tins of tuna (lol) i reported the stollen itams to the rac give them all receipts to be told thee weeks later that they are not going to replace my belongings so very disappointed with the outcome And so dicusted with the way they treated my disabled husband is needs where not thought of at all i am now WRITING to thee ombudsmen regarding this and to disabled rights council i will never ever use the rac again i am very disappointed and discussed with the RAC I HAVE USED AA FOR 20 YEAS PLUS NEVER HAD ANY PROBLEMS WITH THEM MOIRA MARCHESI”

Helpful Report

Posted 7 years ago

“My car broke down on a at 1740 i rang rac straight away informed them that the car was dead and it would need a recovery vehicle was told that due to the position ie on a bend in the dark and a unlit rode they would not attend unless the police were there with blues on, i told them i would do this was asked to ring back when this had been arranged, this i did the police turned up before the breakdown van despite telling them it needed recovering when he finally did get there he asked what the problem was his reply with out even looking was it needs to be recovered it then took him 15/20 minuets to get through to his call centre on that he was told that it would be 1 /12 to 2 hours to be recovered The police spoke to them and said it would be to long due to the position where it was, the RAC were told that they would get it recovered this took 25 minuets for the truck to turn up they would only take vehicle back to there yard so i would have to get it recovered in the morning or i would have to pay storage until i could get it moved the police took me to the nearest place to get a taxi home (so much for customer service ) the following morning i rang the RAC when i finally got through, to ask them to contact the garage to pay for recovery and also to get the car to a garage that would fix it to be told no we dont pay because we did not recover it even though the police said it could not stop where it was as it was dangerous being a jag you can not put these in to Neutral unless the engine is running so it could not be moved i then asked the RAC if they would move the car from the compound to the garage where its being repaired YOU WONT BELIEVE THIS no we cant as this is an existing fault so I have now had to pay £412.00 for recovery and for the car to be moved to the repair garage and also £25.00 for the Taxi to get me home so what have i paid my membership for i ask my self i wouldn't even give this company 1 star going to be very interested if i get a reply over this and its also being sent to watch Dog Very poor and very dangerous situation even the police were amazed at the attitude of the RAC person ant the call center and also to leave a vehicle where it was thank good I did not have children disabled or senior citizens not that I was ever asked how and who was in the car”

Helpful Report

Posted 7 years ago

“Their car insurance service is poor and would not recommend their accident cover to anyone. The claims correspondence and service does not exist and operators are very arrogant when you speak to them. After 5 days, we receive a call from their under writers who want all the information as no information was passed to them about the claim.... Very disappointing... but we have learnt to not always go for the cheapest quote "”

Helpful Report

Posted 7 years ago

“RAC is not worth bothering with, I have been with them as a member for 6 Years, I had a new battery fitted at a cost of £80 some 3/4 years ago this Month. I paid by cash as requested, not receipt was given. now I have had to have another battery fitted as the old was was badl6 corroded the Man that fitted it said that it was under 5 years as this model was not available before then and it was fault, but because they could not find it ( very conveniently ) I had to pay £102 this time, and had to wait 3 hours instead of the 1 hour tine slot I was given to add insult to injury. What is the point in faving the top membership when they charge you more and more. For the same price you can go to the AA and the include all parts and labour at no extra cost. So I know where I am now going for my breakdown cover, as this customer service is non existent , in this day and age they say they can not find me purchasing the battery I wonder it is because I paid cash that they can not find it. At the end of the day I had a RAC battery under 5 years old which was faulty, where on earth am I going to obtain a RAC battery from but RAC. They are only interested in getting your membership money not actually giving you any customer services. DO NOT GET A MEMBERSHIP WITH THEM what is the point, they overcharge for parts then do not give you your warranty . A total waste of money.”

Helpful Report

Posted 7 years ago

“After taking my money I needed them they took45 min to awnser the phone and 6 hours was there eta even though I was given high priority was also told a manager from the deployment team would call me back before 1.30 they never did worst customer service ever”

Helpful Report

Posted 7 years ago

“In 2016 my breakdown cover was £110, in 2017 it was £170 and this year thy wanted £250! So I cancelled but they still stole the money from my bank account. Impossible to contact them to get a refund so I am forced to sue them in the County Court for the return of my money. Don't touch them with a proverbial barge pole. PS I found the same cover elsewhere for £47.”

Helpful Report

Posted 7 years ago

“Was on hold for 2 hours to the customer service team. Being charged for the call. For an automated voice to tell me they are having technical issues and cut me off. Good job I was calling cancel or I definitely would be after that. Amazed me that in 2018 you can’t do these things online! Absolute joke!!”

Helpful Report

Posted 7 years ago

“I am a lone female and broke down yesterday morning. A wonderful young man from RAC arrived within 30 minutes of my call. He very quickly sorted my problem and followed me for 5 miles until I was nearly home to ensure I was ok. What a wonderful service! He was a credit to RAC and worth every penny. Thank you”

Helpful Report

Posted 7 years ago

“I wanted a medium to publicly write this. I'm with AL now. A few years ago my key snapped in door. RAC sent a dodgy company from Kidderminster who pretended the key had snapped in the ignition when I knew was in door. They wanted 200 to fix it. My friend happen to be a gold vauxhall technician and he took my car back with me as they were intimidating (female on own) they stuck by their lie and on their site we confirmed that the key was in the door as I had said from the start. They didn't argue with him. I informed the RAC who said they don't advise customers of the outcomes of their complaints. Total lack of interest. Never use them if you are a female who wants to avoid garages. They couldn't have cared less.”

Helpful Report

Posted 7 years ago

“Didn't sign up for auto renewal and I even phoned to say I wasn't wanting it renewed this year and yet the money has came out my account. Tried phoning endless times and I can never get through because they are always experiencing "exceptionally high calls at the moment". Finally did get through and they said they were the wrong people to deal with it and would get the right people to call me back. Never heard anything back and so did the same again, Still not heard from them and can't get through to them. Awful service!”

Helpful Report

Posted 7 years ago

“Very rarely have to call them was worried when an oil light came on I stopped and called them their advice drive to a garage and have it checked.Against all I have ever been told.Phone call to my dealer assured me it was an oil service warning but the rac should have known that.I decided thete and then to cancel my membership easier said than done spent ages on the phone trying to cancel my membership being constantly told they were very busy.and so i tried the option of buy membership.and guess what was put through immediately you.cant camcel on line and they will not answer the phone Beware of this if you are thinking of joining they are absolutely the pitts avoid avoid is my advice.”

Helpful Report

Posted 7 years ago

“Lost my car key 7 miles from home,paid extra for lost key cover, took 3/5 WEEKS to recover the car after many calls, They were useless.”

Helpful Report

Posted 7 years ago

“We had an complain on going with rac and guess how they come up with sorting this out. Repatriate my car in weeks. That how they can help me and my family after waiting weeks. Very incompetent i mamage to find a guy who can bring in 3 days maximum. We stood 6 days in Austria spending all money and come home on some donations because Rac didnt care at all. They called while we were in Austria and they promise money for us to come home by plane but Rac Guy Mr Ibrahim never called back and left us a few more days there without accomodation and money. This is after he promise will get some money and call within 1 hour. Don’t trust this company as you are paying and they will never help you but instead they will tell to you that you abused them so they don’t have to care for you anymore. But why?? I had cover in place guys !! I wish you will loosing your license and job same as happend to me now. I lost a good job and they just offer me a repratriation within weeks and saying i agree with them . I never agree and i will never agree to have my car back home within weeks. When i told guy i found someone that bring the car in 3 days for 800 euro he were overthemoon but he never asked how my both sons feel after the trip?? I tell you how they feel! They hate rac so its says everything even my sons they have their story to say soon.”

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Posted 7 years ago

“Although the fault wasn't totally fixed Jack worked very hard to get me going again,a Range Rover is a complicated vehicle but he was able to fix it so that I could drive to my garage,Thanks Jack,very Professional,Polite and a credit to RAC,well done RAC for employing such an agreeable young man. ....I have been a member of all the breakdown services,I would advice RAC everytime.”

Helpful Report

Posted 7 years ago

“On Friday night I called RAC and they gave me an ETA of 3 hours which was bad enough, after waiting for two hours I called them again to learn that I had been booked in for 10.30pm - 5 hours after my initial call! I was fuming - they never even bothered to let me know - later they called me to tell me (after I had traveled home) that it would the following morning before they could recover my vehicle.”

Helpful Report

Posted 7 years ago

“Yesterday my car alarm decided not to switch off !! Within half an hour a very nice polite friendly efficient Derek arrived and toiled for over an hour to sort it. It wasn’t an easy fix especially as he had the loudest siren in his ear the whole time. Excellent service.”

Helpful Report

Posted 7 years ago

“Whist driving from home to Corsham on Saturday 27th October, car started making a terrible racket. Pulled over onto hard shoulder, then grass verge and called RAC. This was at 14.03pm, took ages to get through, explained what was wrong, said we needed to wait for Patrol Man. Andrew appeared within the hour and checked out the vehicle. didn’t have the correct tool to fix the car, which I thought was bad, surely they should have the right kit. In the end he gave us two options, get recovery to destination then find a garage to hopefully fix car or get recovery back home at a total cost of £265 as I didn’t have the right package. After discussion we agreed it was probably better to head home. Andrew told us if Recovery wasn’t there by 16.30pm to call in, which I did. Told we would have to wait as they didn’t have a recovery vehicle available so they had to use a subcontractor who would be with us in 2hrs. Sat in the car freezing in a lay-by waiting for CVR to turn up. Luckily he came half an hour early and he got us sorted in no time. RAC please make sure your patrolmen have the right tools when they are attending breakdowns - I could have been enjoying my Birthday break in a lovely Hotel, not sat at home 😞”

Helpful Report

Posted 7 years ago

“I broke down Monday midday, so not the busiest time or so you would have thought. It took them 2.5 hours to get a patrol out to me, I wonder how long it would take at a peak time? It took almost an hour to answer my call. As I had broken down in a KFC carpark with a 2 hour limit I'll be getting a £100 fine for that, but they've left it to me to argue the point I'd broken down which no doubt is easier said then done. I made a complaint over the phone was told a manager would call back they didn't! Complainted to the CEO but they don't care, a £15 insult they see to be goodwill but apparently they don't normally give anything! So if you're stranded and have paid for a membership for peace of mind it's a one way road with RAC because they'll take along as they want and don't care even if it's hours!”

Helpful Report

Posted 7 years ago

RAC is rated 1.4 based on 3,104 reviews