RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,077 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In 2016 my breakdown cover was £110, in 2017 it was £170 and this year thy wanted £250! So I cancelled but they still stole the money from my bank account. Impossible to contact them to get a refund so I am forced to sue them in the County Court for the return of my money. Don't touch them with a proverbial barge pole. PS I found the same cover elsewhere for £47.”

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Posted 7 years ago

“Was on hold for 2 hours to the customer service team. Being charged for the call. For an automated voice to tell me they are having technical issues and cut me off. Good job I was calling cancel or I definitely would be after that. Amazed me that in 2018 you can’t do these things online! Absolute joke!!”

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Posted 7 years ago

“I am a lone female and broke down yesterday morning. A wonderful young man from RAC arrived within 30 minutes of my call. He very quickly sorted my problem and followed me for 5 miles until I was nearly home to ensure I was ok. What a wonderful service! He was a credit to RAC and worth every penny. Thank you”

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Posted 7 years ago

“I wanted a medium to publicly write this. I'm with AL now. A few years ago my key snapped in door. RAC sent a dodgy company from Kidderminster who pretended the key had snapped in the ignition when I knew was in door. They wanted 200 to fix it. My friend happen to be a gold vauxhall technician and he took my car back with me as they were intimidating (female on own) they stuck by their lie and on their site we confirmed that the key was in the door as I had said from the start. They didn't argue with him. I informed the RAC who said they don't advise customers of the outcomes of their complaints. Total lack of interest. Never use them if you are a female who wants to avoid garages. They couldn't have cared less.”

Helpful Report

Posted 7 years ago

“Didn't sign up for auto renewal and I even phoned to say I wasn't wanting it renewed this year and yet the money has came out my account. Tried phoning endless times and I can never get through because they are always experiencing "exceptionally high calls at the moment". Finally did get through and they said they were the wrong people to deal with it and would get the right people to call me back. Never heard anything back and so did the same again, Still not heard from them and can't get through to them. Awful service!”

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Posted 7 years ago

“Very rarely have to call them was worried when an oil light came on I stopped and called them their advice drive to a garage and have it checked.Against all I have ever been told.Phone call to my dealer assured me it was an oil service warning but the rac should have known that.I decided thete and then to cancel my membership easier said than done spent ages on the phone trying to cancel my membership being constantly told they were very busy.and so i tried the option of buy membership.and guess what was put through immediately you.cant camcel on line and they will not answer the phone Beware of this if you are thinking of joining they are absolutely the pitts avoid avoid is my advice.”

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Posted 7 years ago

“Lost my car key 7 miles from home,paid extra for lost key cover, took 3/5 WEEKS to recover the car after many calls, They were useless.”

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Posted 7 years ago

“We had an complain on going with rac and guess how they come up with sorting this out. Repatriate my car in weeks. That how they can help me and my family after waiting weeks. Very incompetent i mamage to find a guy who can bring in 3 days maximum. We stood 6 days in Austria spending all money and come home on some donations because Rac didnt care at all. They called while we were in Austria and they promise money for us to come home by plane but Rac Guy Mr Ibrahim never called back and left us a few more days there without accomodation and money. This is after he promise will get some money and call within 1 hour. Don’t trust this company as you are paying and they will never help you but instead they will tell to you that you abused them so they don’t have to care for you anymore. But why?? I had cover in place guys !! I wish you will loosing your license and job same as happend to me now. I lost a good job and they just offer me a repratriation within weeks and saying i agree with them . I never agree and i will never agree to have my car back home within weeks. When i told guy i found someone that bring the car in 3 days for 800 euro he were overthemoon but he never asked how my both sons feel after the trip?? I tell you how they feel! They hate rac so its says everything even my sons they have their story to say soon.”

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Posted 7 years ago

“Although the fault wasn't totally fixed Jack worked very hard to get me going again,a Range Rover is a complicated vehicle but he was able to fix it so that I could drive to my garage,Thanks Jack,very Professional,Polite and a credit to RAC,well done RAC for employing such an agreeable young man. ....I have been a member of all the breakdown services,I would advice RAC everytime.”

Helpful Report

Posted 7 years ago

“On Friday night I called RAC and they gave me an ETA of 3 hours which was bad enough, after waiting for two hours I called them again to learn that I had been booked in for 10.30pm - 5 hours after my initial call! I was fuming - they never even bothered to let me know - later they called me to tell me (after I had traveled home) that it would the following morning before they could recover my vehicle.”

Helpful Report

Posted 7 years ago

“Yesterday my car alarm decided not to switch off !! Within half an hour a very nice polite friendly efficient Derek arrived and toiled for over an hour to sort it. It wasn’t an easy fix especially as he had the loudest siren in his ear the whole time. Excellent service.”

Helpful Report

Posted 7 years ago

“Whist driving from home to Corsham on Saturday 27th October, car started making a terrible racket. Pulled over onto hard shoulder, then grass verge and called RAC. This was at 14.03pm, took ages to get through, explained what was wrong, said we needed to wait for Patrol Man. Andrew appeared within the hour and checked out the vehicle. didn’t have the correct tool to fix the car, which I thought was bad, surely they should have the right kit. In the end he gave us two options, get recovery to destination then find a garage to hopefully fix car or get recovery back home at a total cost of £265 as I didn’t have the right package. After discussion we agreed it was probably better to head home. Andrew told us if Recovery wasn’t there by 16.30pm to call in, which I did. Told we would have to wait as they didn’t have a recovery vehicle available so they had to use a subcontractor who would be with us in 2hrs. Sat in the car freezing in a lay-by waiting for CVR to turn up. Luckily he came half an hour early and he got us sorted in no time. RAC please make sure your patrolmen have the right tools when they are attending breakdowns - I could have been enjoying my Birthday break in a lovely Hotel, not sat at home 😞”

Helpful Report

Posted 7 years ago

“I broke down Monday midday, so not the busiest time or so you would have thought. It took them 2.5 hours to get a patrol out to me, I wonder how long it would take at a peak time? It took almost an hour to answer my call. As I had broken down in a KFC carpark with a 2 hour limit I'll be getting a £100 fine for that, but they've left it to me to argue the point I'd broken down which no doubt is easier said then done. I made a complaint over the phone was told a manager would call back they didn't! Complainted to the CEO but they don't care, a £15 insult they see to be goodwill but apparently they don't normally give anything! So if you're stranded and have paid for a membership for peace of mind it's a one way road with RAC because they'll take along as they want and don't care even if it's hours!”

Helpful Report

Posted 7 years ago

“Told it was going to take 1.5hrs but because I have a 1 and half year old son they were going to try and get one sooner. 1.5hrs went by and I called for update, person told me he would call back to update me which didn't happen. Nothing after 2 hours so called again all this time with little one in the car in the freezing cold. Missed chance to arrange for him him to be picked up earlier due to lack of update and accurate ETA. lady I spoke to after 2 hours of waiting was extremely rude on the phone to me, zero empathy and had I decided to hang up as that was a waste of time and she was making matters worse. Its been 2 hours 20 minutes as I'm writing and still nothing. Absolute JOKE.”

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Posted 7 years ago

“Was not a good experince with RAC as it's my first time and can't drive my car because of water leaking and he couldn't take me to me home as he has to go Rugley for another work.”

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Posted 7 years ago

“Only had breakdown cover for 4mths .. car not start , called josh on number for rac.. lovely rac man came to rescue me sorry rac man man not remember name ! fixed new battery car back on road .with in 30mins ! Wow ! Excellent service from ms Jayne mills... happy lady ! Thank you rac !!! 🚘”

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Posted 7 years ago

“I can’t even pay for my memebership! Trying to re-New it on line and it won’t let me! Said there was a problem and I have to call a number, which I have and was on hold for 30 min, only to be told I was through to the wrong dept! Then put through to another dept who took all my car details, then asked where I had broken down! I only want to pay my membership! And the automated message said they are very busy, but said you can pay and do it on line, if only! Now been on hold now for another 30 min! Still waiting...... Might give up and go with another company!”

Helpful Report

Posted 7 years ago

“RAC drives people as they have advertised. Drive you made!!! Car broke down down on the A406 on way to work at 8.45pm on a cold night of 26.10.2018. RAC advised that help will arrive in 2 hours. 2 hours later RAC made no contact. RAC was contacted they said it is another 5 hours wait (1.45am) - (This was after they took forever to answer the phone) RAC did not show up until 10 hours later after 7.00am on Saturday morning 27.10.2018. Freezing, dead phone and pissed off. My friends, work colleagues and family will never be customers to RAC.”

Helpful Report

Posted 7 years ago

“Put the wrong fuel in on M62 services- Hartshead Moor, contacted RAC who said since it wasn't mechanical then it would cost me £249 which I paid over the phone etc. I was at the side of the road for over 4.5 hours with 2 children and 2 friends - all female- so much for priority service for lone females. Every time I rang the same explanations before anything would happen or any information given- absolutely rubbish and disgraceful service from RAC. I didn't get the service I requested which was a pump out of the fuel, they eventually towed me home some 5 hours later. Then next day I had to take off work since the pump out guy had to come from York to Doncaster so he came @0945 and the job was completed by 1/2 hour. Absolutely terrible service. Upon complaining- it will be investigated, no offers whatsoever of compensation nor some of the pump out money refunded- complete waste of time and effort with this rubbish company- avoid like the plague-membership being cancelled ASAP”

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Posted 7 years ago

“After a very stressful week, today I had a tyre blow out. I called the service at 15:28 by 15:48 the recovery driver called me to say he would be with me in ten minutes and sure enough he was. Not only did he put a spare on that he supplied as I didn’t that have one, he followed me to the tyre company 11 miles from where I had been stranded. He dealt with the tyre company and ordered the tyre I needed, offered me a coffee and stayed with me and chatted, as I feel he could see I was quite distressed. Based on that recovery driver alone I could not fault the service. I hope he realises how much comfort he was to me today. So thank you Ralph! You are a credit to RAC! Truly went above and beyond today”

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Posted 7 years ago

RAC is rated 1.4 based on 3,077 reviews