RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,970 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife broke down on her own at 7pm and was told they would not come out to help her until 12.30am the following day, five and a half hours later!! I was disgusted with them, a lone female having to wait that long and getting dark too. The same happened to me earlier this year and they told me they would be with me in 4 hours - I was broken down in pitch darkness and it was 10pm at night. I told them to forget it and called out the AA instead who got to me in 40 minutes. RAC gives terrible value for money and I won't recommend them to anyone, a total joke of a breakdown service.”

Helpful Report

Posted 6 years ago

“The maybe big BUT THE SERVICE IS TERRIBLE. IVWAITED 6 HOURS NOONE TURNED UP, THEY ARE USELESS COWBOYS”

Helpful Report

Posted 6 years ago

“Thanks for nothing! Called the breakdown line and got through almost straight away and was told someone would be out with me within the hour! Obviously very happy so far.... After 30 mins of waiting past the hour i called the breakdown line for an update and was told i would get a call back.... another 30 mins later, i get a call to say no one could see me for another 2-3 hours!!! The excuse being it's a Sunday in the school holidays and the rain is causing disruption. Cancelled the call out, cancelled my membership and will never recommend the RAC to anyone. The worst thing about it all was the fact no one had any accountability or said sorry for the misunderstanding and the huge delay in getting someone out. Having 2 young kids in the car, i had no choice but to drive to the nearest car garage to fix the fault. Paying a premium was much more satisfying than having to speak to people that don't care about their customers. Paying for something that you only use once in a blue moon, only to be told that they can't fulfill on a simple call out is beyond a joke and is an absolute rip off!”

Helpful Report

Posted 6 years ago

“Absolutely awful customer service. They took my money for an upgrade and same day call out then said that they cannot address my issue. First person I spoke to hung up on me then the next consistently referred me back to the terms and conditions, whilst I was sitting in a broken down car. Absolutely no consideration for the situation that I was in. My car is currently sitting in the middle of the road. All family members will be cancelling their RAC cover.”

Helpful Report

Posted 6 years ago

“The RAC is not fit for service. My car breakdown was reported at 20:55, recovery vehicle arrived at 01:10 then I had a further one hour drive home. I was lied to several times by the RAC about the time of recovery. Customer service, to whom I complained, is non-existent. Do not waste your money, I wish I had never joined and will not do so again. A paltry £30 was offered as a goodwill gesture, as if they were doing me a favour. No apology or explanation was given for the lies I was told regarding recovery times.”

Helpful Report

Posted 6 years ago

“Absolutely appalling service when I broke down and contacted the RAC today. I have been left waiting for 3 hours after logging a breakdown call and initially being told that I would be waiting a maximum of 90 minutes. When I rang to chase them 3 hours later, I was told that I could be waiting another 3 hours. If you are looking for a good recovery service, don’t use the RAC. Their response time and service is terrible. The AA on the other hand, have picked up several cars from the same area since I have been waiting.”

Helpful Report

Posted 6 years ago

“Have RAC cover through Arval. Had puncture that could not be repaired with in-car repair kit & needed recovery to home address. Had to abort this so-called rescue about 12hrs in & get taken to tyre centre instead. Took 16hrs in all to get home (+being up since 6am previous day). Would not recommend even with someone else paying.”

Helpful Report

Posted 6 years ago

“Awful!!!!! Awful!!!! I’ve report My car brake down on Saturday 9:15am, then 11:25am a mecanic turned up to check my car and he adviced me not to drive the car, the mecanic order recovery to take car to a local garage which I use, the Ive called the customer service to find out what time the recovery will be with me they said latest 14:45, unfortunately no 1 called or came then I called them at 3:10 they said we are sorry but we will be with next 45 mints, then no 1 turn up again, I’ve called for 3rd time they said we will be another 2-3 hours, that was 16:30pm, then I decided to cancelled for suturday witch I lost a day off, the manager Richard called me and he said we will rebook it for Monday morning between 7-9am unfortunately no 1 turn up again the called again they said there’s no recovery has been booked for this morning, but I can see all the note we sorry manger will call you with in an hour. Dishonest 0 customer service, waste of money to join RAC!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Their renewals team & customer service team are utterly, frustratingly hopeless, useless & incompetent beyond belief.”

Helpful Report

Posted 6 years ago

“Awful awful awful!!! Left my sister for 6 hours as they forgot to put her call through! She had 2 children in the car! In the end had to leave the car and key to be collected, I then picked her up! They refused to here her complaint! Rude on the phone, charged her £89 for NOT collecting her! Having to take it further as RAC ‘don’t do compensation’ Disgusting service!!”

Helpful Report

Posted 6 years ago

“RAC Warranty is nothing but traitors in business . Never waste your on this fraudster company. I am after legal help now for my claim.”

Helpful Report

Posted 6 years ago

“I had brilliant service . They were with me within 30mins. The patrol guy rang me to say he was on his way. He was so friendly and made me feel relaxed about the whole thing. Had my car sorted in an hour. Thankyou for great service”

Helpful Report

Posted 6 years ago

“This company is useless called them 8.37 didn't receive a thing from them for 3hrs called them back a few times waited and waited got through 1147 complained came off received a call from a rude woman telling me my job wasn't received till 955 and my new eta was 0130 not trying to be understanding how angry cold and hungry I was why you have no s6tars I don't understand evil company sorry AA”

Helpful Report

Posted 6 years ago

“Removed money from account 2 years after not using their services. Overdrawn and refusing to pay charges. Avoid.”

Helpful Report

Posted 6 years ago

“We broke down last night at 10.30. each time we rang we were put on hold for 20-25 mins. Each time we were told it's gonna be about 45 mins. They weren't ringing us with updates, each time we needed to ring them. To cut long story short, after 3 hours of waiting, ringing,, hearing they're NOT an EMERGENCY break down service - JUST a breakdown service (yes that's what we heard!) We rang our friend, who dropped us home. We got a trailer, went back, luckily car was still there (it was in the middle of nowhere - dark, fields around) and we ended up putting the carbon the trailer ourselves and towing it! Thinking what if it was just me without my other half! Shocking”

Helpful Report

Posted 6 years ago

“Ive complained over the phone and don't seem to have gotten anywhere, so I'll do it here. I was in a party of two when we broke down on the M5 on May 20th. We called the RAC at 6pm asking for assistance. We were told on the phone that someone would be with us in an hour. Half an hour later, we received a text confirming this. After another hour (1.5 hrs total) we decided to ring the RAC to see what was going on. The woman on the phone stated that no one had been called to get to us and that we were now looking at another hour again before someone would get to us. We were on the side of the motorway and sitting amongst brambles, next to a bridge with some shifty looking people passing by. Explaining that we were becoming frightened on the phone didn't seem to bring any empathy. It was gone 9pm before someone arrived and followed us to a nearby services. After this, we were assured that someone would collect us to tow us home. After another three hours (6 in total), we rang to check this. Again, we were told that no one had actually been called out for us and that we were very likely to end up waiting all night. We were given the option of waiting in the hope of someone potentially becoming free, which the caller stated was unlikely, or that we could be booked a hotel room nearby. As no times were given for the hotel room, we decided there wasn't much point in taking that option as we just wanted to get home. At 2am (8 hours after calling), someone arrived to take us home and did so. The following week, we complained and asked to cancel our membership, due to the unreliable information we were being given when in a very vulnerable situation. We were told this was not possible, despite knowing that it is. We were then promised a £35 check in the post, which did not arrive. We just want to leave the RAC, as we no longer feel safe and have no trust in your service. We deserve a refund for this year due to our appalling experience”

Helpful Report

Posted 6 years ago

“A complete joke of a company, should be closed down, service not fit for purpose!!!!”

Helpful Report

Posted 6 years ago

“Purchased membership in June 2017 after been given a quote. Decided to pay the whole amount using my debit card. On 6th June 2018 I noticed that a £138 pounds had gone out of my account. Telephoned them and advised that it was automatic renewal and they had sent letter to me. I Said I had not received it and demanded a refund. Advised it would take up to 14 days. Scammers.”

Helpful Report

Posted 6 years ago

“I was informed the wait would be UP TO 90 minutes at 01.36 but at 02.52 I received a call to say wait may be ANOTHER 90 minutes. Waiting for manager response.”

Helpful Report

Posted 6 years ago

“We broke down on a hot Sunday afternoon at 19hrs (7pm) it took an average of 55 mins to get someone to answer our call. we've called back multiply times because we’re not getting regular updates. Our last update was at 10.40 when we were advised that the RAC had still not found a contractor to help us. It’s now 2.03 in the morning and we’re still stuck in a very dark lay-by and no idea when help might arrive. As I write this review my husband is on the phone yet again waiting for someone to pick up (we’ve been on hold so far for 1hour 10 mins). This is not a breakdown emergency service it is a complete farce. Update - we held on the phone in the end for a total of 1hour 40 mins. We eventually received assistance at 4pm not from RAC who still hadn’t responded but by fiat who also couldn’t get hold of the RAC so stepped in and found a recovery engineer who fixed our vechle within minutes enabling us to be on the road again by 4.30. We arrived home at 5.30 in time for my husband to have a quick breakfast and head to work. Total recovery time 9 hours 30 mins.”

Helpful Report

Posted 6 years ago

RAC is rated 1.4 based on 2,970 reviews