“Horrible company to do business with, purchased tickets and my price was suppose to be locked in at 77ea. Time ticking I made the purchase and didn't realize that my price was not locked in at 77ea. I was charged 99ea ticket that also increased their fee per ticket by 9ea for a total of 124 extra. This company doesn't help you if you are a buyer and the only option they give you is to relist. After i made my purchase i searched other companies and Ticketmaster has the same tickets listed at 61ea and for 4 tickets it comes out to be 266 less. Will never use or recommend StubHub to anyone.”
“We bought parking passes for a football game. Should have had then at 10am but we didn't. At 1145 they txt me and say the seller they're working with doesn't have them. So we end up parking elsewhere and taking a bus to game. Then on way back we stand in said bus for an hr before we are returned back to where we were parked. I call fir a refund because they say 100% customer satisfaction. After over an hr on phone he tells me I can't get a refund because I didn't respond in the proper amount of time. However I did several times but it was sent back saying can not be delivered. Oh all of a sudden this email doesn't work how convenient. I have learned to read reviews. It may not be alot of money but almost 100 bucks to park. 61 then 40 service fee, fee for what to screw me. Shame on you stub hub shame on you”
“Yes, I am having a really bad experience with Stubhub. I bought tickets for the concert via Stubhub. Unfortunately, I have received tickets for the wrong event. Since that time (already for 2 months), I have called 4 times to the Customer Service of the Stubhub, had long conversations with the representatives ( 1 hour each time), have heard a lot of promises for the quick resolution. NO RESOLUTION so far. Every time they say, we are going to resolve your issue in the next couple of days. Nothing... I call again after waiting for one or two weeks, and hear the same promises.
How many more times do I have to call to make them resolve this issue?/ Awful business.”
“You are F*****g thieves. Your policy basically says, were going to just "take" your money. Well, you did take it. Just thieves. Oh, we will call you back today? Still waiting. $147 dollars plus $300 cause I had to buy new tickets at the stadium. $447 dollars later. F*****G thieves.”
“Stub Hub is the worst customer service provider I have ever dealt with!!!! I bought tickets 2 months ago, and then they decided to change venus 2 days ago across the state - 5 hours away. They refuse to refund my money and they say the stand behind there business 100%%
Please don;t order tickets through Stubhub!!! Trust me”
“I spent about 2 hours on the phone with Stubhub customer service trying to sell 2 tickets that I purchased from there. I listed them incorrectly the first time, then did exactly as the customer service representative told me to do and deleted the listing and relisted the tickets correctly. The payout should have been $156 (I paid $240 originally). The customer service rep also must have created a listing the same day. They charged me another $197 for the two unfulfilled listings on top of taking the $156 i was supposed to be paid for the tickets. I did not go to a concert that ended up costing me $600 and a total of 3.5 hours on the phone with customer service. Bad practices all around and employees who don’t care. Save your money and avoid a huge headache by literally buying tickets from anywhere else.”
“I ordered parking tickets for a football game. Stubhub did a bait and switch. They sent me a parking ticket 5 miles from the venue. I spent hours on the phone with customer service. Stubhub made numerous promises and didn't live up to any of them. FanProtect is a complete joke. I ended up eating the costs and having to buy my tickets from another ticket service at a higher rate due to the time passed.”
“Stubhub sucks. I purchased a ticket on 8-31 for an ELO concert. I never got my ticket and I called twice and they never refunded my money. I had the order number and they still would not refund my ticket money. I ended up having to purchase another ticket theough ticket master. I will never order from Stubhub again. They do not treat their customers good.”
“I purchased five tickets on Stubhub to a football game for me and my son's family. On game day we were up very early for a 3 hour drive to the stadium. We were denied entry at the gate as the tickets we were sold were not valid. I paid over $1,300 for the tickets. Stubhub may have their "FanProtect" guarantee (I'm still waiting, though), but that is little consolation to heartbroken fans (including a crying 6-yr old) who really wanted to attend a game. I could never have faith in any ticket purchased on Stubhub ever again. I would strongly recommend to avoid the service.”
“TREASONING (vs U. The CUSTOMERS)to do business with Stubhub( More Like bamboozle you×hub) And if you're thinking about reselling( don't bother unless you're even MORE EVIL & CONNIVING and more crooked than stubhub & don't mind loosing your Time & Money Most people are bad in math thats why they bamboozle-hub keep getting richer of hard working regular day folks with good old TIMED CLOCK PRESSURE to pump you into buying fast. I bought a ticket for 172.90 and they claimed there no fix fee which really mean whatever we feel like charging your stupid buyers the RANDOM fee= 48.00 thats more than 1/3 of the ticket price or 36% RANDOM FEE( THATS LEGAL TOO SADLY) AND if just had to SELL this tickets you would have practically sell than for 50% more or 172.90 +83.00=$ 256.00 Just to break even with 15% RESELL FEE and more than 55% or over 270.00 to profit after the 15% SELLERS FEE's So doing any business with Crooked-stubhub you're guarenteed to LOSE if after trying to make a profit or enjoy your show in peace if they didnt screw-up picking up the ticket process ."DO YOURSELF A FAVOR AVOID BUYING/ LOOSING FROM HERE EVER AGAIN."”
“It makes me sad to have to write this. I do not like to write negative reviews, but here we are. I bought 2 tickets for a concert and only received one ticket. The purpose if going to the concert was to go with a friend. I had to buy 2 more tickets last minute at the concert venue so we could sit together. I contacted Stubhub and they only refunded $76 when I paid $304. I lost $228 for nothing. There is nothing else they can do for me. I will never buy from them again and will not recommend it to anyone.”
“Buyer beware… took payment on day of order and it’s 5 months later 1 week from event and no tickets. Be clear they do not have the tickets your purchasing but are a third party! Clearly terrible business practices selling tickets they don’t have. Good luck dealing with them terrible”
“They listed my tickets and thr incorrect (waaay too low) price and then charged me almost $200 when I immediately canceled the sale. I put in one number and they defaulted to another one. Not my error. I should not be charged. Disputed and waiting for a response.”
“I'm only giving Stubhub one stair because it's not possible to give them zero stars. We purchased Aerosmith tickets, and the concert was cancelled. On August 3, I replied to their email asking for a refund and not the 120% credit they offered. The refund was supposed to be given within 10 business days. After 11 business days we had not received the refund, so I called customer service. I was told they couldn't refund the money to a credit card, and I would have to add my paypal to the stubhub account for refunding. We were never told this before! This evidently re-started the 10 business day to refund. After 10 more business days, I again called and they said they would escalate a request for payment, which I had been told before. At this point, I'm not sure we will eve receive a refund. I HIGHLY RECOMMEND NEVER USING STUBHUB!”
“Do NOT Buy tickets. Our concert was cancelled while travelling. They postponed the concert to a future date (6 months from the date we will be travelling to this concert spot). StubHub would NOT refund our ticket. They are making us resell it ourselves. We will likely never get this money back. Waste of $100!!!! Don't blow your money on Stub Hub!”
“I purchased a parking ticket suposedly at the Giant's stadium. We are not from the area. Once we printed the tickets we noticed it said Redd's Restaurant Parking Lot. The ticket was almost $100 and it is not walking distance to the stadium. FALSE ADVERTISEMENT!!!!!!!!!!!!!!!! DO NOT USE STUBHUB!!! I tried canceling the order and they said NO REFUNDS! I AM FURIOUS!!!!!!!!!!!!!!!!!!!”
