“Do not EVER use stubhub. Had bad feeling about it from day one when they said they’d send me my tickets the day of the concert. Drove 12 hours to Columbus Ohio just to have stub hub send me an email saying my original tickets were no longer available then said except these garbage tickets I could have gotten for a fraction of the price OR get a refund and drive back home. It ruined the entire concert and they knew exactly what they were doing. I will NEVER buy from the fraudulent organization again scumbags ! If I could give less than 1 star I would. Customer service actually started yelling at me. This is a fraudulent organization if they will do it to myself and my son they will do it to you !”
“I traveled over five hours to see a comedian. I had bought StubHub tickets for the event eight months prior. I never got the tickets, and less than an hour and a half before the show they told me my tickets were canceled. They couldn’t get them from the seller, so sorry …. So I had a 5 1/2 hour drive, hotel room, multiple parking fees, And a 5 1/2 hour drive home The next day and never got to see an event while I was there. I called StubHub to try and get any tickets to pretty much any show, and they said that they had fulfilled their obligation toward me by refunding me the money of my tickets and there was nothing else they could do for me, sorry!!! Oh, but they did give me $150 StubHub credit as if I would ever order from them again!”
“I would give a 0 if I could. Just like other customer said they issue you tickets that are not available and then tell you they can’t give you a refund unless you accept alternative tickets with worse seating. Even then, the tickets did not come on time. I spent four hours on the phone and finally got a refund because I told them I reported them to PayPal who would be refunding my money anyway, stay away!”
“I didn't realize that they are secondary. Bought tickets thru them and then event was postponed for 5 months. Wouldn't offer moneyback, had to resell , then I was told that if I sell tickets soon, I have to wait until 8 days after event to get my money-back?. Great for stubhub, bad for consumer. Will never buy from your site again!!”
“Company is a scam you pick the section of seats you want then they tell you your tickets are not available and offer you allot worse seats with a small voucher knowing you will bever use them again!!! Stay away from stub hub complete scam!”
“Horrible, they are just a complete fraud. Had 5 seats since March 31st and they cancelled 5 Times charging more each time for new seats. Complete fraud of a company and no guarantee for any seats..”
“Bought some overpriced resell tickets to a show. The guy never released the tickets and we were given some alternate seats. The seats ended up being decent but the parking pass was in a lot far away from the venue. We had to pay for a parking lot closer and these money hores would not refund my money. NEVER BUY PARKING FROM STUBHUB.”
“Scammed me out of over $3,000. Sold me tickets to a fight for specific fighters, fighters changed days before the fight and they wouldn’t refund money. Stay away. Don’t expect to get what you pay for. Theft.”
“I’m not entirely sure but I think StubHub is a scam. Listed tickets, sold them, couldn’t get them transferred after 3 tries and then told customer service only to be notified if they can’t be transferred I am responsible to compensate the buyer. Never received any money, couldn’t transfer the tickets but now not only did I not sell the tickets I got charged for them?”
“I ordered tickets two months in advance. An hour before I was told my tickets were unavailable. They say your rickets are 100% backed. So they offered me new tickets. I accepted only to find out after that they were $200 less than what I paid. They said they couldn't refund my money. This company is BS. Don't use them”
“RUN from this site!!! I hate that I have to even select one star! We paid for two concert tickets and a parking pass, and will never receive them! They were quick to take our money but have no record of the transaction! Upon contacting them, after being on hold for 2+ hours, they hung up on us. We have contacted our back to dispute the charges.”
“DO NOT BUY TICKETS FROM THIS COMPANY THEY SUCK...BAD I BOUGHT 2 TICKETS..TO CONCERT..ON FRIDAY 15..THE CONCERT WAS THE 18 ...SO WHEN I TRY TO GET THE TICKETS...NOTHING HAPPEN NO TICKETS NO CONCERT AND MY MONEY GONE...Y TALK TO CUSTOMER SERVICE. 4 DIFFERENT PEOPLE..AND THEY DON'T NO WHAT HAPPEN ...I NEVER WAS ABLE TO GET THE TICKETS..SO THEY JUST GOIN TO KEEP MY MONEY ....FCKRS....BUT I WILL NEVER BUY TICKETS FROM THEM..AND DO NOT RECOMMEND TO ANYBODY THIS COMPANY...FOR BUY TICKETS THEY SUCK ASS BAD...”
“Stubhub deserves no stars. Make sure to review all their policies before purchasing. It is a scam of a company and there are so many other vendors to purchase tickets from. Do not place any orders with them. Its a full time job to get a hold of customer service.”
“If they can never deliver tickets you bought in January for a June event what the heck are they doing right. There own app failed. Customer service is a toliet flushing. Still couldn't get the ticket to me for event tonight. DONE WITH STUB HUB!”
