“When I purchased my tickets to see Rush in Los Angeles, there was a delay in providing the tickets to my account. During that time, I resold the tickets on your site, which created a dilemma for both me and the buyer. I had to wait for you to transfer the tickets to my account before I could transfer them to the person who bought them from me.
To resolve this issue, either transfer the tickets directly to the buyer upon purchase or handle the transfer to the new customer yourself. This would eliminate the need for me to manage the transfer as the original buyer, and reduce the anxiety of the new buyer as to when he's going to receive his tickets from me.”
“Quick and easy, tickets were added to Google wallet, but the screen shot of the QR code is what this old timer used.
The price got lower as the event neared, but I ran out of people to bring.
Very reliable service for decades. Completely reliable.”
“I had a frustrating experience with StubHub. After spending 4 hours on a call
Collectively for five calls I asked a manager to help me with selling my tickets due to technical problems. He assured that he is going to personally help me with the process and call me to follow up. That never happened after the call ended. The customer service is very poor and useless, they know how to sweet talk you but don’t help you with the issue and quick to give you false assurances. They wait to less are exceedingly long with the music that starts screeching your ears
Mufadal”
“Liars, sold me tickets that were not accessible , then told me I would be receiving refund , to later email me, that they can’t refund me , bunch of liars with zero respect for customers”
“1) I wish you would show us where our actual seats are supposed to be. It was hard to tell if they were in the middle of the row or seats on the end.
2) I was made to pay for a parking pass when we did not use it because we already knew that we were using Uber to take us to the game.
It would not complete my order of buying tickets until I clicked onto either choice of parking.”
“I bought tickets for the Michigan NASCAR race two days before the event. I received the tickets soon after and was able to enjoy the event with no issues.”
“Thank you so much. The process was seamless. I received the ticket for parking timely and i was able to park on the ground floor. Parking was literally next-door to the crypto Arena.”
“I've bought from StubHub approximately 5 times and sold on StubHub twice. I trust them. Usually I have no problems. But in March 2026 when a ticket I bought did not arrive, they had a process in place to replace the ticket with a comparable ticket. It worked out fine. They also have helpful customer support via call center. I would buy from them again and sell on their platform again.”
“I've bought from StubHub approximately 5 times and sold on StubHub twice. I trust them. Usually I have no problems. But in March 2026 when a ticket I bought did not arrive, they had a process in place to replace the ticket with a comparable ticket. It worked out fine. They also have helpful customer support via call center. I would buy from them again and sell on their platform again.”
