“Great experience! We got great tickets and the game was amazing. One area to review, was that when I added to apple wallet, the ticket was not working properly so I had to open up Ticketmaster directly to access.”
“The site is horrible and very hard to use. There is NO customer service. The site is slow and non-responsive. Buying and selling tickets is nearly impossible. If you buy tickets as a guest you are unable to sell your tickets which they do not tell you up front. Use MLB or ticketmaster but be ready for some super high fees. The fees are nearly 50% of the ticket price.”
“You have to report problems when they happen. I got tickets to a show and paid extra for parking. The parking ticket did not work. So I tried and emailed them to try and figure it out, mind you this is right before the show. I'm not gonna pause my attendance to get this figured out. I figured I could just do it the next day since they will see that I didn't use it. Also i believe the seller was fake.”
“I never received my ticket. I waited my whole life to see this musical and I thought the only way I was going to see it was in Japan. They finally brought it to Los Angeles and my dreams are shattered because of stubhub. They are horrible. It was my first time ordering from them and now it's the last time cause I will never order from them ever again.”
“I had seen Garth at the Colosseum in September, which was beyond fantastic. When he had announced his last show for March 9, I immediately bought a ticket (and a plane ticket & hotel room). As the date approached, I had to take a previously unscheduled trip out of the country. I had to list my ticket on a third-party service, which I'd never done before. I called StubHub to get instructions TWICE. I was given erroneous information, so my ticket did not sell. Not only did I not attend the concert, but another person did not have the opportunity to see GB. What a shame. I lost a lot of money. I will never use StubHub again, and more importantly, I will never be able to see Garth Brooks in concert again. Quite disappointing.”
“They don’t give you your money back even when you buy the insurance. Worst company I have ever dealt with. Why is customer support not in my own country. You aren’t even in the same country why am I talking to you. Super unprofessional I kept getting disconnected while I was explaining my story to the customer support text person.”
“Will never use again. I sold four tickets and since the transaction took place a hour after there supposed deadline. They charged me 600 and never gave me my money for the tickets. Called them four times and got no help. Don’t use them.”
