“I got my tickets much easier for this event than the last. I am disappointed with the additional fees that were attached to the purchase. I am still waiting for a refund for the tickets I purchased to see the Black Crows which was postponed and no date has been released. How long are you going to hold my money? And why was the concert postponed. I heard they had a better offer to play else where. Maybe I don't want to see them now if that's how they feel.”
“I’m writing to express my extreme disappointment and frustration regarding my recent experience with your platform.
After purchasing tickets through StubHub, I retrieved them via email, accepted them, and used the platform to share one ticket with my guest. They received the email but when clicking the provided link, no ticket was available. I sent screenshots clearly showing what my guest received and the error displayed, proving the failure was on StubHub’s system.
Despite this, your team told me, “there’s nothing we can do” and refused to issue a refund. When I requested to speak with a supervisor, I was told due to high call volume, that wasn’t possible. I was effectively left with no solution, no accountability from your side, and out over $400 while missing the concert entirely.
This is unacceptable. I paid in good faith, followed the process, and provided proof when it failed”
“I was a little scared, not going to lie never spend that much money on a ticket, but this was a once in a lifetime event in another country but you guys made the tickets feel safe secured I really appreciate it. I will definitely get a ticket from you guys again again thank you.”
“Absolutely unacceptable experience – ruined a special night
I spent $1,600 on two club-level tickets through StubHub to see the Lakers play the Magic—a gift for my son’s 14th birthday. The seller never released the tickets. I then spent 40 minutes on the phone with customer service, desperately trying to resolve the issue while missing the entire first quarter of the game.
Their solution? A pair of “comfortable” replacement seats, which, while technically closer to the court, were in the middle of the section—a location I would never choose. We were wedged in among strangers, with no aisle access or privacy, which completely defeated the purpose of paying premium prices for a curated experience.
To top it all off, they offered a $25 coupon as compensation. That’s not even 2% of what I paid. It was an insult—especially considering the time lost, the frustration endured, and most importantly, the fact that a milestone birthday gift for my son was thoroughly ruined.
StubHub showed zero regard for customer experience, and absolutely no meaningful accountability. I will never use them again, and I’d strongly urge anyone considering it to think twice.”
“Ease of purchase was great but the description wasn't so great. I purchased what I believed was to be VIP club access with the ticket and it was not full VIP access, just allowed into 1 club that was open to the public with an admission price. This part was VERY disappointing and VERY unclear on the website!”
“This company is a joke. Worst customer service, no one speaks English. I am so angry I don't even have the patience for a detailed review, but suffice it to say after 12 days, numerous chats, and daily calls of up to 1 hour with a non native speaker who clearly didn't understand my issue, the problem is not resolved. I can't stand this company. It's everything wrong with corporations today.”
“Did not get my tickets before the event started. When I got tickets 1.5 hours after the event started. They were not an upgrade as promised.
Customer service is almost impossible to reach and when you do reach them, you wish you hadn't. Awfull!”
