“Worst experience ever! No way to contact customer support. No real ticket information. This is simply a middle man company that will charge you a large fee for connecting you with someone selling tickets. They have no clue and dont care about your experience. Just getting their fee. I literally received ticket information 15 minutes before show time. 15 F***ing minutes! Stay away from this bull$#it company. They dont care about you at all. Just getting their fees.”
“This was the worst experience of my life, ive never ordered in advance and
I was so excited for the lion king, 1600$ later. Unforseen circumstances happen, and they could not help us at or give us our money back or even a rain check!!! Absolutely terrible!!!!
Never would i deal with these people again!!!!”
“TERRIBLE EXPERIENCE - DON'T USE STUBHUB!! June 4th I purchased tickets for an August 6th event. I went to the venue website to purchase the tickets. Once the transaction was completed, I received multiple emails from Ticketmaster, StubHub and Live Nation. The Ticketmaster email said I would be notified when the tickets were available for me to “claim” I was concerned about the several messages that kept coming from all three sources and also that it was possibly a scam. I called Ticketmaster and was referred to StubHub. They assured me that it was a legitimate transaction. They further explained that it was a resale -which I did not know at the time of the purchase – and sometimes the tickets are not released right away because of scalping or whatever. She said to check back in a few days. I hadn’t received an email by June 14th, so I called again. She asked me to send a screen shot of the messages I was receiving to prove I had accessed the sight properly, which I forwarded. After our call, she sent an email explaining the StubHub guarantee. She assured me this was typical with resale transactions and said I would have the tickets no later than the date of the event.
Receiving no further emails I started checking again August 5th, the day before the event. I called StubHub again and was placed on hold and assured they were going to resolve it that day. I was told repeatedly that the internal solutions team was working to resolve my issue and that they had escalated my case. I called two more times on the 5th of August. No follow up email or call from StubHub.
August 6th – day of event – I called StubHub again at 8:55 am. The representative (Angel) repeated precisely what I had been told on the 5th. I was on hold for 31 minutes and then disconnected. I called back at 9:28 am and was on the phone with another representative (Karim) who repeated the script again and asked me to send more screen shots of my attempts to access the tickets. He sent some troubleshooting procedures, which I did. He then assured me it would be resolved that day and I would hear back. No call back by 12:57 pm so I called again. The call lasted 20 minutes this time, same outcome no results. But this rep said he could release replacement tickets one hour before the performance if I still did not have the ones I purchased. He further said there were at least 40 seats in the same location on the seating chart, so it would not be a problem. These two tickets cost more than $500.
At 5:36 pm, I called again as we sat in the parking lot of the venue. This representative (Hannah) said she would work on it right away. She asked me AGAIN to send screen shots of my attempts to login in to Ticketmaster, StubHub and Live Nation. I did all that. She kept placing me on hold for 5-10 minutes at a time, but offered no information other than the internal solutions team was working on it. In the meantime, my husband went to the sight and saw numerous tickets available, but they were being snatched up pretty quickly. We could have replaced these tickets for 2/3 the cost, so I know StubHub could have made me whole before the concert, but they did not.
We drove 5 hours each way for the concert and had an expense of over $250. for overnight accommodations for this concert.”
“We bought tickets well in advance of the Outlaw concert. The day of, still did not receive the tickets. Stubhub claiming that the venue had not yet released them even thought the the opening acts had been going on for at least 2 hours. We called and got a chatbot etc. Wasted about an hour before giving up and buying new tickets at Ticketmaster. DO NOT USE STUBHUB IF YOU WANT TO GO TO A SHOW!!! COMPLETE SCAMMERS!!!”
“Getting a refund for a $61 parking pass that I could not use because it was closed for renovation was impossible. I had to pay an additional $40 to park the car in the regular lot. Called to get the refund but they keep on hanging up on me as soon as they hear about getting a refund. Not recommended at all.”
“I sold my tickets and transferred them as I was suppose too and now the night of the concert I’m told the tickets weren’t transferred. The buyer was having problems with the transfer, so I contacted customer service and chatted with someone who told me that it was all set and I could rest assured I did everything right on my end. I woke up today the day after the concert to a 336 dollar charge. I’m a single mom and this is taking from my bills now all because I was assured my end was taken care of. If I had known I had to take more action I would have done so. After today, I will never be using stub hub again. I have purchased numerous concerts, and transferred some before without an issue. I also have to wait 30-45 days to get an answer from them.”
“My mother in law bought tickets for an event over 7 months ago, today is the day of the event and now all of a sudden the tickets are gone. Customer service has done absolutely nothing to help her & also lied to her face saying that they PROMISE to give her new tickets that are equal or better value. She is now crying because she is now out $700 along with travel and hotel fees & missing her favorite band. Absolutely HORRIBLE on their end and I hope they retrain every associate that is hired due to this.”
“Didn't receive tickets. Got a refund. But ONLY after we reached out. Clearly they had no intentions of upholding their end of the bargain. Pretty simple commerce and it's their entire purpose but failed to fulfill that. One star is only fair.”
“I had 3 tickets in the cart. Pressed buy. Sent me 1 ticket. Only charged for one but definitely a glitch in their system. They won't refund or any other accommodations. Customer service rep was not helpful. Garbage company.”
“I purchased tickets to take my daughter to a Enhypen concert in New York. The tickets said they were ready but I could not download them to use, I called customer service at least 20 times and was told there was nothing they could do and that I can complain if I want to too but there is nothing further they build do. They had no problem taking my money but couldn't help me with my tickets. I ended up having to buy tickets from a different company. Please what ever you do do not ever use StubHub.”
“Absolutely everything is wrong with stubhub. Never received my tickets & I’ve been calling every other week trying to get my refund. It’s been almost 2 months and I’m still getting the run around. I would not recommend buying tickets on this platform unless you want to lose your money. Money back guarantee my butt.”
“Horrible horrible I bought tickets a week in advance for 161$
Then I was told it would be delivered 3 hours before concert for what ever reason . Then 3 hours before nothing
2hours nothing then Iim told I would be refunded but miss the concert. Had to rebuy 500$ last minute tickets and all the stress along with. Horrible experience horrible horrible. Never use stub hub any other service would be better. I bout my tickets on vivid delivered in minutes.
Stubhack is the worst ever! Booooooooooooooll”
“We are attending a Vince Gill concert at Ryman Auditorium in Nashville TN. Stub hub assigned a parking lot that was further away when there were 3 parking garages listed as closer to the venue. Since it is within a mile of the venue, stub hub wouldn't refund the parking price. We tried to resell the parking space but the lot wasn't even listed as an option to resell. I would recommend not purchasing the parking in conjunction with the concert tickets. I plan not to ever in the future and plan on disputing that credit card charge as we will not be using it and plan to Uber for cheaper.”
“I bought tickets for a March 1st concert in Las Vegas. Then one of the band members got ill. Then the concert was rescheduled for August 2025. They scheduled me for a Thursday August 14th reschedule which I had originally had March 1st a Saturday. I wanted the Saturday in taking off work. So, I contacted them and got no where. So, I rescheduled the airline and hotel. As the airline prices where very High I rescheduled again and received lower prices. Then come Sunday August 3rd I got a notification to claim my tickets. I went to do so to find the tickets were rescheduled AGAIN for Saturday August 16th WTH! Now I’ve called and called and transferred them back as told to do so and Stub hub stated that the seller needs to reschedule and has till 5pm the 14th to submit those tickets which I have no idea where or when and risk the fact that I might fly out to Las Vegas and have nothing. I asked for a refund in which they won’t do as I was trapped in my option into this in the 1st place not knowing I was buying from a 3rd party. I will never recommend nor use them ever again and just wish to get my money back and book directly.”
“worst customer service I ever faced in my life.
In one event I am not able to go that event so I thought I would sell my ticket to StubHub.
That was my biggest mistake in my life for 25 tickets I need to do 10 emails with them and still they not understand my situation because I am genuine seller I am not like dealer or trader of ticket. So they trying to not given me any single money and on top of they are charging 75 administration fee so you can understand my lost and worst customer service I ever faced in my life do not use the platform platforms.”
“I will start off, as this was my fault, but in fairness to myself we had a death in the family and tickets I was selling lost my interest, as other matters became much more important, did StubHub care, no charge me for not fulfilling my obligations.
Never again will I ever use this company.”
