“THE WORST experience buying anything ever in my life! When you buy tickets on stubhub they encourage you sell them, but then the seller is allowed to transfer the tickets up to 3 hours before the event - which is common. So no one will buy your ticket if you dont have if it in your possession - even though you paid and can't get a refund. No one cares at this company - they keep saying "we're just a platform, we can't control what people do" which is their way of taking zero responsability for their service - that line is garbage because it's their business and they make money off every ticket sold. STAY AWAY. I hate this company and urge everyone to NEVER BUY from them. worst experience ever.”
“Bought tickets through StubHub. Noticed that had no Bar code the day before the show. Started the process to get bar code. Spent about 4 hours on phone first day with no luck. Day of show, spent 4 hours on phone. They’d finally said that they had escalated the case and would have ticket bar code before the show. When I got to the show two hundred miles from my home I still had no bar code but had received a email from StubHub saying did not need a bar code and event would let me in without bar code on my digital ticket which I had emailed StubHub to prove there was no bar code as that was what they requested. This was a 40000 person stadium concert event. The temperature was 103 degrees and had to walk about a half a mile
As everyone did but they had tickets that would get them in as I thought I did per their email. Nope. Stood in heat on phone for two more hours. Stub Hub said the code would appear 1 hour prior to show, that hour came and went. My favorite band came on as I could faintly hear them inside the stadium. I got them to email me a QR code one hour in to show and was able to attend some of the show.
StubHub flat out lies to their customers”
“I bought tickets 3 months prior to the show. The morning of the show Stubhub sent an email saying my seats weren’t available and offered me other seats. I had purchased front row center seats, now they offered other rows and claimed they were equal. Again this was hours before the show. How were our seats not available? I’ll never use Stubhub again and advise everyone to stay away and use other vendors.”
“I purchased two tickets through StubHub to a Kane Brown concert and my tickets downloaded without a scan bar on them. I was on the phone with customer service for 4 hours and they were unable to help me with providing me with two new good tickets. The day of the concert is when I realized the tickets were not valid without the scan bar. Representatives in the ticket booth at the concert tried to assist as well and were unsuccessful. I was forced to buy two new tickets for the event in order to go to the venue which I had traveled 4 hours to attend. I noted my concerns with StubHub and my case was under review but my refund for my ticket value was denied. Very disappointing will not be using StubHub ever again. Also the same day of the incident my StubHub account was hacked and someone was trying to buy tickets for $1200 using my account. My bank noticed the fraudulent activity and canceled the order. I was never notified by StubHub of this fraudulent activity. Ticket purchasers beware!
ticket purchasers beware.”
“DON'T EVER PURCHASE ANYTHING FROM STUBHUB I THINK THEY LIKE TO SCAM PEOPLE AND UOU CANT GET YOUR MONEY BACK AND THEY JUST VERY UNPROFESSIONAL WHEN IT COMES TO CUSTOMERS SERVICE I REALLY HATE THEY RULES”
“Stub hub is garbage buy tickets directly from the source unfortunately I was deceived i had no idea stub hub was a 3rd party company so i ended up paying double the price because I was unfamiliar with todays companies back in the day we only had ticket master so now I paid double the price when there was plenty of tickets still available with better seats way cheaper .i will never use this company again paid 192 dollars for a seat i could have got for 113 dollars in a better section.”
“Total scam company. Would give zero stars if possible. We bought tickets in January for a show in August. After purchase they tell you that the tickets will be released the day of the show. When they didnt arrive in the morning I called. I was told the seller had til 5pm (show at 8) to deliver the tickets before they'll do anything. This made it impossible to buy more tickets from someone reputable like Ticketmaster as we didn't want to be stuck with extra tickets. Not surprising, tickets never came. A friend had flown from another province, we had hotels booked etc. Then they tell me they have tickets on hand they'll send me and not to worry. Well those never showed. Called again, was told to be patient. 7:20 roles around (40 minutes before the show). I call again and he sends me an email while on the phone that says there aren't any tickets and it'll be 8 days before they refund me. By this point all other tickets are gone, awful or jacked up.
Luckily the box office had opened another area and we got tickets at double what we would have originally paid.
DO NOT USE STUB HUB. THEY ARE A SCAM. The box office told us this happens all the time. I even asked for a manager several times and they refuse to put anyone on the phone. Youre basically stuck without recourse. I have heard they keep their fee when they refund you which is insane. Ill likely be going to my credit card company and asking for a reversal.
7 years ago I tried to resell tickets we had purchased on stub hub. When the tickets sold, they kept the money so I was essentially paying for a stranger to see the concert. I was successful in getting the charge reversed on my CC as fraudulent. I wrongly gave them a second chance this year as my friend was purchasing from there and we wanted to be close. He also didn't get his tickets. Our one friend did and we never did get to see her since she eas in a totally different section. This place really needs to be shut down. Unreal”
“Thanks to Stub Hub I am missing the Benson Boone concert!!!! Wrong tickets were sent ( the day if I might add) and they have had 6 hours to correct the problem. I drove over 3 hours and spent over $1000 in travel and accommodations. It is 15 minutes before the concert starts and I don’t have replacement tickets. Will miss you Benson!
Do yourself the favor and do NOT purchase from Stub Hub! Try a more trusted site like Ticket Master. Very shady!!!”
“I am writing regarding my recent purchase of tickets for the Katy Perry concert in Miami. Unfortunately, the tickets I purchased were never delivered. I had already driven 40 miles to the stadium and paid $35 for parking, only to find myself without access to the event.
This caused not only a great deal of inconvenience but also additional financial loss. I kindly request a full refund under StubHub’s FanProtect Guarantee. Please confirm the next steps and the expected timeline for the reimbursement.”
“Horrifying experience . Bought 4 tickets and they refunded the two they could big produce for 400 dollars and charged me 1950.00 dollars for the two the had available . True trickery and left us all hanging at Dave Chapelle . We couldn’t leave our guest that were from another country so we ate 2k due to stub hubs actins or lack there of . 2nd time and last this will happen because I own a business and if I performed like this I would be out of business . It’s sad they bully hard working people .”
“Do not use StubHub there are rip off I accidentally clicked on a what I thought was a info button and they charged me for parking and insurance for my tickets for a Miami dolphin game. I immediately contacted them to point this out that I did not want parking or insurance on the tickets after dealing with them online for over a hour and a half they refused to reverse the charges. They are rip off do not use them. They will refuse to refund you only delist parking. Very frustrating company. A Lawyer should look into this.”
“They sold us very expensive soccer game tickets and that tickets doesn't work. As other people explained us, that was a scam and the ticket were fake. Never trust that website!”
“I ordered a parking ticket Dec 15th when I bought the tickets. I got an email saying to claim my ticket but there was link. After many, many attempts, chats and promises I got emails saying go to the original email. I ended up buying another ticket with no problem. Not happy at all. Over $100 to park. Plus, the first ticket was right at Wells Fargo. The replacement was half a mile away.”
“Bought tickets to Lady Gaga August concert back in March. Got email stating tickets were available for mobile transfer, but could never get the tickets to transfer to my Ticketmaster account. Spent many hours on phone, in chat and on email with C/S being assured I would get tickets or replacement tix by concert date. Spent time and much money to go to Seattle but tickets never showed up. Always told problem being "elevated" but no resolution. 5 minutes prior sent "replacement ticket link"-but link stated "no replacement tickets available for this event". Then told I could finally request refund but having spent over $1000 to travel to Seattle was extremely upset. Tried to cancel Tix early on when problems arose but was told "all sales are final". Would have canceled and just repurchased tix, but they would not allow even though they were aware that we couldn't get the tickets. Although C/S reps were nice they were worthless as none of them-and there were at least a dozen-could resolve the issue. This is second time we couldn't get tickets we bought from StubHub. Will never use them again.”
“Never received tickets to event. Was told they would arrive by mail the day of event. They did finally arrive 2 days after event. I was eventually refunded ticket price, but I had been planning going to event for months and taken time off of work. Completely ruined my plans for the weekend. We were very disappointed. No
compensation for that. Missed time at work and finding out the day of event. If I had a hotel booked I would have lost that money as well. I will never do business with them again. I had contacted them several times leading up to event letting them know I still hadn’t received tickets. They kept reassuring me they would arrive on time. Where is the accountability and respect for your customer’s time. Another example of a big corporation who cares about nothing but profit. Their guarantee is a joke. I will be watching events from home on TV from now on since these gig companies buy up all the tickets and then gouge everyone else. This practice should be illegal.”
“on the phone for 34 minutes now. Trying to resell my tickets. They cant figure out why stub hun says my tickets are “hidden” on the website. Says i have to lower my price tp be visible for GA tickets BUT my tickets ARE less expensive than others posted by otgers sellers.”
“If I could give zero stars, I would. My experience was infuriating. I bought tickts for a concert and am flying out to Chicago to go to this event. They canceled my account without notifying me, claiming there was suspicious activity. I have not had any issues with my cc and so I called. I was not able to speak to someone higher that customer support. I was not given an answer to what they were doing to resolve this issue. I was not given an option to replace my tickets. I wasnt even told what happened on the account to cause a lock out. I bought the tickets months in advance and they were worth 500$ each and the same tickets are now going for $1600 each. I am beyond angry that they were not willing to secure me tickets in the same section that were available when I paid for them so far in advance. They would not even guarantee me a refund. I kept being apologized to. I dont want apologies, I want you to do better.”
