“I was trying to get details about the seating for a concert because I wanted to get tickets for my friend and myself because she is disabled. I called and the guy was explaining the seating and the ones I wanted were available only as a promotional purchase. He had me go get some prepaid cards which was shady but I really wanted the tickets so I followed his instructions. After almost two hours and $650 of prepaid cards he said he made a mistake and I had to be transferred to a supervisor(Benjamin Mathai). He apologized but I’d have to get another card for $450 (this was the same tickets discounted for my trouble) or I wouldn’t get my $650 back. I was in tears. I thought I was a victim of a scam. He said the original guy would most likely be fired because he didn’t understand the promotion. I ended up just giving up and hanging up on him. I have never been so frustrated trying to find tickets to a concert. There is way more crud I had to go through but I’m exhausted from this experience and sooo done. I will never use Stubhub again!”
“Purchased the tickets 2 days prior and 2 hours before game time they cancelled my tickets and replaced them with worst seats. They called me to advise me of this matter and I chose for a refund and they took it upon themselves to provide me with the worst seats in the stadium for the full price. DO NOT purchase anything from StubHub they’re a scam!!!”
“Purchased the tickets 2 days prior and 2 hours before game time they cancelled my tickets and replaced them with worst seats. They called me to advise me of this matter and I chose for a refund and they took it upon themselves to provide me with the worst seats in the stadium for the full price. DO NOT purchase anything from StubHub they’re a scam!!!”
“NO- Purchased the most expensive parking pass- for a concert- the venue parking pass was completely invalid- you parked where ever they directed- it was first come first serve. Would not give me money back on a completely fraudulent purchase on something that I wasn't even available.
There 100% Guarantee is not at all. They pride themselves on customer service and they have none.”
“They HID my resale until I could not adjust the price below $50 for a ticket I paid over $70 for plus $75 in fees and this was at least 45 days before event, refused to let my listing be seen unless I complied w THEIR pricing which did not even remotely equate to what I paid, ON THEIR WEBSITE. Y’all just want your fees and do not care about the customer.
I could not get off of work like I had planned. I also BOUGHT THE TICKETS FROM STUBHUB and was forced to wait on a seller release 2 days prior to the event WHICH Stubhub further negated my listing for bc instant download is obviously preferred. So they sold me tickets they didn’t even access to give me yet.
CRIMINAL. Hope yall get sued and I’ll never again be a customer. Sharing alll my feedback anywhere I can.”
“Stay away from them you will think you’re just buying a ticket and you will suddenly get emails about other things you have purchased along with that ticket. Buyer be very aware. There are other better ticketing agencies to go through this place should be outlawed.”
“This company is total trash, whenever you call you get someone that can barely speak English and can't help. The recommended filter is a total scam that blocks your listings unless someone knows that the filter is on. The fees are crazy for both sellers and buyers.”
“Worse customer service ever. Purchased tickets and paid using PayPal, I later learned that my tickets were cancelled. Contacted stubhub who directed me back to PayPal to only later find out that stubhub was indeed paid in full. Stubhub has told me that my case was expedited and being looked into, that was over a month ago with still no answer except to keep waiting. I’ve provided them with all receipts and proof of purchase. The concert is in 5 days and sadly I’ll probably miss the event because stubhub has poor response times and customer service.”
“Terrible customer service made me ask the seller to send another ticket release when the first one didn’t work. They should contact him not me and tell him he did not follow instructions right. I was unable to leave a comment why he needs to send a new link so he will probably send it wrong again”
“I purchased tickets a month ago and the event was changed and I was never notified. When trying to get answers on what happen, all the representatives would either drop the call or told me someone will follow up with me. No one ever did. Barely today they told me they can’t do anything about it. They told me this over messenger after I reached out the 5th time. This was a birthday gift and I couldn’t get them anything else.”
“Pack of arseholes
Paid steep price for row D tickets and had to fight to get row W
Ripped off
No way way comparable and no compensation for difference
Over from NZ so incredibly disappointed
Never again”
“Never ever never again will I deal with Stubhub!
I went to their site, all in a froth to get tickets to a show I really wanted to see, with the impression that the prices were actual and real and reasonable for what it was. Selected seats, held my nose, and said "well it's just this ONE time to see these guys", and pushed confirm purchase. Paid over $1900 US for a show in Canada, Should have been in CAN$ (Mistake #2).
Come to find out a day or so later that Ticketmaster has BETTER seats for at least $900 less, and in Canadian $!
Now, weeks later, the tickets are a fraction of that!!!
Literally, could've waited a few weeks and bought comparable or better seats for about 15% of what I paid on StupidHub! Never again will I use them.
Tried to list the tix for sale, at a loss, or course, no nibbles at all. Why is that -- because the available seats are a fraction of the cost of what I bought.
So much for any purchaser guarantee.
The only guarantee is that you'll get ripped off!”
“Horrible. Scammers. Bought presale tickets for row A, but recieved tickets 24hr before concert for row P in same section. Called them and returned tickets back to them, told me that they’ll email me with tickets same or better, but never recieved tickets so I called them and said to call back tomorrow morning, did not receive tickets so I called them. They told me to call them at 4 PM if I didn’t recieve tickets so I called them 5 more times and they told me they couldn’t give me tickets until an hour before the show started and they promised that I would definitely get tickets that were the same or better so at 6 PM they put me on hold for 20 min to tell me that my tickets were on their way. They never came so I called again and by then it was 30 min before the concert for them to put me on hold for 25 min and then 3 min before the concert started at 7, they told me that there were no tickets left and they were going to give me a refund. I asked for a manager and they refused to give me one. They were still selling tickets and they were selling MY TICKETS IN ROW A FOR DOUBLE THE PRICE. They care more about money than staying loyal to their costumers. So I ended up purchasing new tickets from seat geek instead. 30min after the concert started they offered lawn tickets or tickets to sit behind a pole. I was helpless. Horrible experience and will never buy from here again. No apologies given to me by customer service. And no responses with multiple emails”
“Bought tickets for The weekend concert. Ticketmaster cancelled them because they said they were fraudulent. Stubhub would not give me a refund under their 100% guarantee because they said I did not call the day of the concert. The policy says you are encouraged to call not that you have to. Customer service is horrible and says because I did not call the day of the concert they will not give me a refund. It clearly states under their policy you need to contact them within 7 days after the event for a refund. Do not buy from them. They are scammers.”
“I purchased tickets for a November 15, 2024 Lou Gramm concert. The concert was postponed until July 25, 2025. The concert was canceled due to artist illness. I have sent proof from the venue of the cancellation 3 times and stubhub will not refund my money. No one speaks English and they have no call centers In the United States. I will never do business with them again.”
“Stubhub scammed my friends out log lion king tickets. SH told them to go to the event which was 2 hours drive away. Stubhub guaranteed they would have tickets and hour before the show. My friends were left outside disappointed. Do not get tickets from stub hub use Gametime instead!”
