“Stubhub sucks I've been purchasing my tickets with them for years never had a problem until now so I bought tickets to a dodger game plus parking preferred parking and it didn't want to download and I had to purchase another parking at the game I called to see what we could do since I didn't use it they said they can't give me my money or can't be transferred to a different game so I'm out luke 80 bucks sucks and I'm no longer buying tickets through stubhub and they deserve zero stars..”
“Sold tickets 3 months ago and never received a payment. I spoke with 6 different StubHub agents and all agreed that the error was on StubHub end and that I would be receiving a payment. Still have not received a payment or an answer to why. They told the sale was cancelled 2 days after the event so I was unable to use the tickets. I asked why the sale was canceled and was told it was because the buyer never received the tickets. I asked them to explain how that was my fault because the tickets were pre-uploaded onto StubHubs site. Also I received an email from StubHub saying that the sale was made and the tickets had been successfully transferred to buyer. They know there error was on there end but every time I contact them they just tell me that they will escalate the issue to the payment processing team and I will be receiving my payment in 5-8 business days. It’s been 3 months now and still no payment. Sleezy company”
“I purchased two premium tickets to the Rangers vs. Dodgers game- 5 rows behind third base- for $690.46. As a lifelong Dodgers fan, my mother was thrilled. She drove four hours to the game, excited to celebrate her milestone 55th birthday in a meaningful way.
Instead, she was told at the gate that the tickets were invalid.
She had called StubHub the night before, alarmed that she hadn't received them. She was told not to worry that the tickets were confirmed and would be delivered the day of the game. They never came.
On gameday, StubHub downgraded her to two $93 tickets in Section 117. Not even close to what I purchased despite there being seats available in the same section. And then, insultingly, she was sent a $9 discount code as compensation.
When I tried to escalate, I was told by Anna Lee, who claimed to be the highest point of escalation, that there was nothing further that could be done. She recited policies rather than taking accountability for a failure that clearly lies with your platform.
That is unacceptable.”
“I would do negative stars if I could. This place ruined my grandsons birthday. 20 days before tickets were paid for and 1 hour before the event tickets were still not received and just got the run around from Stubhub.”
“They forgot to let me know my tickets were refunded to primal owner and had to go to event just to get told my tickets were refunded and they could not get me new tickets cuz they were sold out and all I got was a full refund”
“Purchased tickets for Matt Matthew’s 3 months before show date. Was told I would receive my tickets day of. Day comes and they tell me there was an issue with my purchased tickets and they’d place us somewhere new. We accepted that. We get to the show and STILL NO TICKETS. No explanation as to why. Just told us we’d get a full refund. I’ll never go through them again.”
“StubHub completely failed us today! We purchased tickets to a concert- Pat Benatar- for tonight, the tickets were supposed to be emailed to me, when I didn’t receive it and went to look at my order with confirmation number, it said the tickets were unavailable and there was no substitute. I will NEVER use this site again, refund not available for up to 8 days. -You buy tickets to a concert, they charge your bank and then don’t give you the tickets! Complete SCAM!!!”
“Do not use StubHub. They screwed me on Master Tickets literally 15 hrs before Sunday event. Can’t get my money back. Excuse after excuse. Never again”
“These guys suck!!! I had some problems with a seller and they agreed to refund my money so i bought 2 new tickets. A few days later, i got an email stating they resolved the issue with the seller and i got a cryptic email with links to open the day of the concert. No more refund. Now I'm stuck with 4 tickets instead of the 2 i wanted and if i relist them, I'll have to eat $200 because of their fees. Stick with Ticketmaster. Way smoother!!! What a waste of time and money!!”
“Purchased pre sale Chris brown tickets for NJ in April. Got a text today saying the seller couldn't buy the tickets a month later and they offered me worse seats and a 11 dollar voucher. I opted for a full refund and I will be going through a different place to buy tickets in a diff state terrible business practice. Do better. If the tickets aren't garenteed don't offer them simple as that. And the fact they said you prob won't even get your tickets until day of the even absolutely not red flag all around will never be using them again”
“I have an old gift card worth $200 that they can see and access but I can not. SInce I no longer have the email with the access code, they say they can't do anything to help me access my gift card. I was originally told that they could fix it within 48-72 hours. After 3 months worth of calling and "escalating" my issue, I was told today that they can't do anything to help. Horrible customer service and a complete waste of time and money.”
“Do not use Stub Hub! Their customer service is abysmal. The link to my ticket didn’t work. I spent a combined 2+ hours on 2 calls with customer service and 2 chats and never got my refund. They made me download some random app to try to get the ticket which didn’t work. Then they told me they had to make a request for a refund and I’d get an email within a day or two. After no email, I called again and was told the refund was being issued. 10 days passed with no refund, so I reached out again only to be told the “request” was still pending. This totally contradicted with the customer service rep I spoke to previously who said the refund was issued. I asked to speak to a manager multiple times and was told no. Was also told that a totally different department from the customer service group issues refunds and no one can speak with them - no one in customer service and no customers. Customer service can only make a request and can’t actually do anything.
This was only a $60 ticket. To spend this much time to get a $60 refund is insane. I’ve purchased tickets over $1k from Stub Hub and cannot imagine this happening with an expensive ticket. I’ll never risk that - will never purchase tickets from Stub Hub again and you shouldn’t either!”
“Grossly high ticket fees (45%!? $52 on $115 tickets!?) and they do EVERYTHING THEY CAN TO HIDE THEM BEFORE YOU PAY. And once you do pay, even if you call them immediately, you can't reverse the charges. Secondly their privacy policy might as well not even be there.”
“Bought tickets to a concert that was rescheduled for the next day at a new location. Wasn't told about the change by stubhub until I had driven 2 hours and was in line. Then after the box office promised me a refund I called stubhub customer support and they told me I wasn't entitled to the refund and that all I can do was to resell the tickets to the show that was already over. And that the refund would go to the original purchaser not me. Will never use this company again!”
“Purchased tickets to a sporting event at TD garden. 3 hours before event we received an email stating they will not be able to honor our ticket purchase. However we could choose alternate seating or a refund. The alternate setting was $100 more per seat and I a much worse section. We will wai and see if we get our refund as promised.”
“This was my first (and last) time using StubHub. I purchased concert tickets 3 weeks ago. Of course, my credit card was charged immediately but the confirmation email stated that my tickets would be emailed closer to the concert date. 24 hours before the concert, I still had no tickets. I contacted Stubhub & was told that this was normal & that my tickets would be available the day of the concert at 5pm (3 hour before the concert). I actually live 3 hours from the venue so this was pushing it really close. By 5pm, I still did not have tickets. I contacted Stubhub again & they told me that the seller never submitted the tickets....meaning I never had tickets! The previous conversation informing me that my tickets would be available at 5pm was completely false, there were never tickets to provide. The rep on the phone said that I would get a link emailed to me ONE HOUR before the concert. The link would let me know if there were alternate tickets available, if not, I could request a refund. I explained to the rep that I had to drive 3 hours to the venue & it did not make sense to drive to a concert that I had no tickets to. He then told me he would escalate the issue & call me back in 30 minutes. I sat in my car waiting for a phone call that never came. I called back & spoke to a different rep (who I had to explain the situation to all over again). All she did was repeat herself by telling me "that is our policy and you have to follow it." I asked her why the reps I was speaking to were not following what they were telling me. I understand a policy (even though it's ridiculous) but I don't understand bad customer service....telling a customer that they WILL have their tickets when there are no tickets....and telling a customer they would be contacted in 30 minutes, then not calling. Then the nerve to tell a customer that they have to follow rules. After all this back & forth, I obviously decided not to make the drive without the tickets. As a plan B, I would wait until one hour before to see if there were tickets available & transfer them to a relative that lives closer to the venue. However, after the link was sent to me, it said there were no tickets available and my only option was to request a refund. AAAANNNNDDD the refund would be processed in 8 days. In conclusion, I purchased tickets 3 weeks prior, credit card immediately charged....only to be told that I MIGHT have the chance at tickets one hour before the concert. Only to be told no and my money would not be returned to be until another 8 days. Never. Again.”
