“When I was buying my concert tickets, they sold me a parking ticket for the venue, which was miles away with a highway overpass above the sea (Miami), walking distance according to google maps is 1 hour 45 min. They refused to change or refund.”
“Do not buy tickets from StubHub. They tell you they have tickets and cancel right before the show and then give you terrible seats for the same price. HORRIBLE customer service!!! Run”
“I purchased a Chicago White Sox ticket in March for today's May 3rd 2025 game. It was not delivered to me as promised by 10:10 am. I had to purchase a ticket from Rate Fields box office. So I just checked my email and the delivered that ticket at 2:22 pm when the game started at 1:10 pm.”
“Bought the wrong date and immediately (30 seconds later) called Stub Hub to try to change the tickets. They refused and said I can buy another set with all of the fees. Then try selling the other tickets and lose money on the fees. I asked if that was ethical and the representative had no idea what the word ethical meant. I’d stay away from this company and buy tickets elsewhere.”
“Do not purchase anything from stub hub. I purchased tickets that were not valid. Then when I tried to reach out to stub hub the wait was over 1 hour. After getting ahold of somebody they said they wouldn't refund. I suggest anyone who has been stolen from stub hub to call you CC and report it.”
“I wouldn't even offer a 1, if it weren't the only way this would let me continue with the review.
It's a 100% scam. The customer service is a joke.
I Purchased a parking pass for a May 1st event. I received a pass for May 3rd. I only figured this out at the time I was trying to park and was denied access. So I focused on finding a new parking location on the fly, so that I could still attend the event.
I Notified them on May 2nd for a refund. I was refused the refund, because Screwyouhub wasn't notified during the event. They were made aware of the issue on May 2nd. Technically it was 24hrs before the event, seeing as the parking pas was issued in error for May 3rd.
In the end a 25% voucher was offered.
This company is a joke. Never use them.”
“Worst company I've ever had the displeasure of purchasing tickets from. Fees double what tickets cost and were hidden behind extra buttons at checkout so I was paying more than what I was told I would be paying. DO NOT USE STUBHUB”
“allows you to relist tickets if you can't make it and "guarantees" you will get your tickets - but if you relist tickets, it stops selling them 48 hours prior because they can't "guarantee" they will have them. WHich is it??? HORRIBLE.”
“TERRIBLE! DO NOT USE STUBHUB! I bought a 3 day ticket, received the email from StubHub for the 3 day ticket weeks before the event. 3 days before the event I receive a 1 day ticket, I reached out to StubHub multiple times, they stated “the computer glitched the seller posted a 1 day ticket, I said but my email states 3 day, they acknowledged the error, however did absolutely nothing to fix the problem other then offer me a refund, their Fan Protection isn’t for you the buyer at all, Customer Service is a joke & a bad one! Spent hours trying to get them be be accountable for their error & got no where! Have nothing good to say about them.”
“Bought a parking ticket and the seller never delivered. After several calls and email exchanges, learned no one takes responsibility and just point fingers between StubHub and vendor. Extremely frustrated and unpleasant experience. Buyers beware ! I will never ever buy from them again !!!”
“Customer service is some of the most awful I have ever come across. Purchased a parking pass because of a pop up ad for parking which listed it was on-site. I purchased and later saw it in fact wasn't on site - instead at a shopping center near by. Almost two hours on the phone, three reps (one of which hung up on me), the supervisior who was like pulling teeth to get on the phones only option was to resell it. When it's a false ad. They would not refund me a thing although the main pop up ad info was false and misleading. Absolutely terrible terrible service, allow people to post false advertisements and apparently I'm not the only one who's experienced this.”
“Purchased a parking pass for a concert. No where on the sale of the pass did it advertise or warn about vehicle size restrictions for the lot. I get the ticket the next day and drive to the lot to find out it does not allow anything but standard size vehicles. Again WAS NOT advertised on their website. I pay for another spot at another lot and run to my event. Next day I reach out to stubhub. All they will give me a 25 percent off my next purchase. Why would I go back to a company that screwed me with a minor form of false advertisement. Because had that information been given I would not of purchased the pass for that specific lot.
Out 50 for the pass 20 for the other lot. But hey 25 percent coupon!!!!”
“I bought great tickets and they automatically gave me much lower quality seats since the seller didn’t transfer. When I called they said there was nothing they could do since I transferred them to a friend. My two seats were $600 and they gave me two seats that sold for $350 for two. They put me on hold for one over one hour until I gave in.”
“Got scammed. Without ever receiving my tickets, stub hub allowed the tickets to be relisted for $1 each. I paid $425 for them. Now they have not issued a refund or replaced the tickets. On top of that have spent hours on the phone trying to resolve only to be told an internal team will respond to me in 3-4 days. This internal team does not give access to them or the customer, so you’re at their whim. Will never use StubHub again. What a nightmare!”
“We purchased tickets from stubhub which we had no clue were a "reseller" company and when we arrived AT THE VENUE, we learned that our original seller had canceled the tickets and we received ZERO notification this happened. We were on the phone with customer service for 30 minutes before they offered an "alternative link" which were another set of resale tickets in the balcony which were half the price at which I paid my original tickets which were ground floor. We missed the first act and the first half of the act we paid for. When I tried calling customer service, I tried getting a refund or a differential of the seats and they told me that since I had accepted the "alternative link" I waived all kind of compensation and refund policy for my tickets.”
“Stubhub sucks I've been purchasing my tickets with them for years never had a problem until now so I bought tickets to a dodger game plus parking preferred parking and it didn't want to download and I had to purchase another parking at the game I called to see what we could do since I didn't use it they said they can't give me my money or can't be transferred to a different game so I'm out luke 80 bucks sucks and I'm no longer buying tickets through stubhub and they deserve zero stars..”
“Sold tickets 3 months ago and never received a payment. I spoke with 6 different StubHub agents and all agreed that the error was on StubHub end and that I would be receiving a payment. Still have not received a payment or an answer to why. They told the sale was cancelled 2 days after the event so I was unable to use the tickets. I asked why the sale was canceled and was told it was because the buyer never received the tickets. I asked them to explain how that was my fault because the tickets were pre-uploaded onto StubHubs site. Also I received an email from StubHub saying that the sale was made and the tickets had been successfully transferred to buyer. They know there error was on there end but every time I contact them they just tell me that they will escalate the issue to the payment processing team and I will be receiving my payment in 5-8 business days. It’s been 3 months now and still no payment. Sleezy company”
