“Awful site. Bought tickets to NBA playoff game while it was in progress. The sale went through but apparently the seller didn’t approve the tickets (or Ticketmaster didn’t as the approved vendor of the event) we were charged the price of tickets and never received them/never were able to go. We chatted which I can only assume was an AI bot to dispute but that went no where. Make sure you DO NOT try to buy tickets anytime close to event time as it may not go through. Instead go through better websites like Ticketmaster or such that actually close off purchasing after it will actually be impossible for you to get on.”
“Both days the parking bar code did not work the game tickets worked but not the parking I had to pay $20 to park
Both days I need a refund of $40
Please let me know”
“I bought four tickets to a baseball game and was charged 50% processing fee when I called and asked them about it they said their system is computerized and it charges whatever it wants that's pretty ridiculous”
“Toronto to Florida and they failed to provide "guaranteed" tickets
My wife and son are standing in Florida from Toronto Canada with no tickets on Mothers Day. Stubhub "guaranteed" they would be digitally delivered on the day of the game and then failed to do so. Not only was the guarantee meaningless, they could not provide replacements. The cherry on top is that they will hold our money ($1000.00) for a week before refunding it. My wife saved for a long time to be able to afford this with flight and hotel and she has been reduced to tears on Mothers Day thanks to this more than shady company and their worthless "guarantees". We strongly advise avoiding this place in favour of a company that provides a ticket in hand when u make the purchase. We will be taking legal action but regardless, it doesn't make up for the tears and disappointment. Can you imagine?
Date of experience: May 11, 2025”
“Horrible. They fraudulently charged me for a parking pass. The one ticket I did but never showed up on my account. Filled a complaint and they would not refund. DO NOT USE”
“Order 559716845
I hope you find this email with sympathy and heart felt.
I buy from stub hub all the time. This time I bought my son’s biggest 10th birthday surprise. Yes, I over paid for the tickets but the experience was to be priceless!!
However it was everything but that. We showed up at the time the gates open to find out VIB was already over. We did not receive any information that VIb had its on check in area and started 3 hours before game time.
So 4600 later we just got to watch the game where I could have just paid $300
Super disappointed in the ticket owner and how the transaction happened or actual didn’t happen
Thanks for your time
Grace Kopf”
“It’s ok to use until you have a problem. Their customer service is so bad, slow, difficult to understand and can’t address problems. They tell you they will send you an email
Avoid them”
“I bought tickets for Sessanta v2 in Tampa 6 months before the concert. 3rd row from the front (well over $1,000 for seats). I take off work get a hotel travel to Tampa just to find out the tickets are fake. They were rude about it and offer me seats in the back but now those seats that were 35-45 bucks are over $100. It's a scam do not buy from them!!!!!”
“I had a very bad experience buying on this website. I hit back to look for a better seats and the transaction went through. They charged me 800 dollars without my authorization and they don’t want to refund me. So I have to assume the cost of the errors of their website.”
“I Won My Claim !!! For those who are treated horribly like I was using Stubhub do not give up !! You must file a claim but you need to back your claim up with proof through emails. Stubhub will lie by giving emails of what they consider proof to get the banks to show favor to them, not you. In my case I didn't get my event tickets but they did send "parking tickets". They submitted parking tickets as proof they sent me tickets. Thankfully I stayed on top of this and I explained to my bank that those tickets are not event tickets. I won ! I WON! And let me tell you it was not easy. Stay focused , stay calm, and show proof for your claim people. Stubhubs reviews are absolutely horrible.”
“I paid a ton of money for front row seats and when I got my tickets they were in the middle of the theater. Seats that you could buy for a couple hundred I paid almost 1500 for. I contacted stubb hub and they assured me they would take care of it and had months and didn’t do anything. I disputed the charge and they lied so it got reversed. They are scammers. Don’t buy from this company.”
“I SOLD A TICKET AND STUB HUB NEVER PAID ME. I PROVIDED PROOF OF TRANSFER. I WAS TOLD FOR 4 MONTHS AND ABOUT 10 PHONE CALLS INTO CUSTOMER SERVICE IT WOULD BE PAID AND TODAY WAS TOLD IT WILL NOT BE PAID. THEY STOLE MY TICKET BECAUSE THE BUYER WAS GIVEN A TICKET THE DAY OF THE EVENT.”
“We had tickets to see Metallica at Lane Stadium, Virginia Tech. The ticket process was okay but the fees you can’t avoid at ridiculous. We also purchased parking passes from them. Parking opened at 1:30. We got our parking passes at 3:30. Terrible service on that and NO communication regarding the lateness of our parking passes.”
“I purchased a ticket the morning of the show. Here it is 15 minutes before the show & I still don't have a ticket. I'm currently on hold with customer service. A refund takes 8 days & they're not offering me any other ticket”
“Bought The Eagles show at The Sphere in Vegas. Traveled approximately 2000 miles to see show. Accepted my mobile tickets on line to find out at the gate someone else was in my seats. Missed first 20 minutes of show while on the phone with stub Hub trying to get resolved. Finally was offered a refund or replacements which I accepted. They offered a $2.00 compensation which I found insulting. Sent email when i returned home to VP of Operations who delegated a response which was simply "we are only a platform". The best they would do is $25 compensation. Will never use Stub Hub again. They took no accountability .”
