“Horrible service beware. They say you will receive your tickets same day, however, no email with tickets 3 hours prior to the show. Called customer service and they were not in possession of the tickets and had to reach out to the seller . I was already in the location of the venue and was told they would refund me in one hour if they could not get ahold of him. I could not cancel or buy tickets elsewhere until he responded . Looks like the company has no follow procedure with the seller. We are out of luck.”
“Literally such a bad ticketing website. I bought tickets for a game 3 months ago for school and never received my tickets. Such a joke. I had great seats and they never gave them to me and apparently didn’t have them.”
“Approaches my ticket on a Canadian site and they charged me American funds. They will not reverse that exchange and said that's how much the tickets were. The cost was enough that I could have bought another ticket. The customer service was terrible and I got the total run around and must have spent over 2 hours on the phone with them over the course of 3 weeks because nobody would deal with it. They still have not dealt with it and say they are not going to refund me the exchange. This is a problem with their site. It says you're buying in Canadian dollars and then they charge you American funds.”
“The most unprofessional customer service! They sent me a confirmation email on 5/6/25 saying that the event I paid for was cancelled, now saying it postponed indefinitely. No refund or credit! Order #546876912. The agent said him name was Miles, I asked to speak to a supervisor so he just kept me on hold for over 2 hours until I gave up! These people are scammers! Do not use them! This explains all the bad publicity they are getting! You have been warned!!”
“Beware. I sold some tickets to the party animals and was paid and 2 days later the money was taken back without my knowledge. Lady found cheaper tickets and lied saying I gave her wrong seats. Said I told her wrong section as I told her 109-113 and my tickets came in 111. Just beware letting them sale your tickets as I could have sold to someone else if I knew they were going do this. Very disappointed with STUB HUB.”
“Beware if buyer purchases tickets and if seller doesn't get an email sayimg sold contact them right away. My listing had sold but never got an email. Turns out buyer had failed payment on their end. So listing was sold and I wouldn't have gotten paid if I didn't call to verify”
“Listed tickets, then as event got closer created another listing and deleted the first. I sold the tickets. then I got an email stating I sold the tickets again. When I informed them that I had already sold and transferred the tickets they charged me for not being able to fulfill the second order. Not only did they charge me the ticket price for each ticket $176 x 4 but i still have not received the payment from the original sale.”
“I was trying to get details about the seating for a concert because I wanted to get tickets for my friend and myself because she is disabled. I called and the guy was explaining the seating and the ones I wanted were available only as a promotional purchase. He had me go get some prepaid cards which was shady but I really wanted the tickets so I followed his instructions. After almost two hours and $650 of prepaid cards he said he made a mistake and I had to be transferred to a supervisor(Benjamin Mathai). He apologized but I’d have to get another card for $450 (this was the same tickets discounted for my trouble) or I wouldn’t get my $650 back. I was in tears. I thought I was a victim of a scam. He said the original guy would most likely be fired because he didn’t understand the promotion. I ended up just giving up and hanging up on him. I have never been so frustrated trying to find tickets to a concert. There is way more crud I had to go through but I’m exhausted from this experience and sooo done. I will never use Stubhub again!”
“Purchased the tickets 2 days prior and 2 hours before game time they cancelled my tickets and replaced them with worst seats. They called me to advise me of this matter and I chose for a refund and they took it upon themselves to provide me with the worst seats in the stadium for the full price. DO NOT purchase anything from StubHub they’re a scam!!!”
“Purchased the tickets 2 days prior and 2 hours before game time they cancelled my tickets and replaced them with worst seats. They called me to advise me of this matter and I chose for a refund and they took it upon themselves to provide me with the worst seats in the stadium for the full price. DO NOT purchase anything from StubHub they’re a scam!!!”
“NO- Purchased the most expensive parking pass- for a concert- the venue parking pass was completely invalid- you parked where ever they directed- it was first come first serve. Would not give me money back on a completely fraudulent purchase on something that I wasn't even available.
There 100% Guarantee is not at all. They pride themselves on customer service and they have none.”
“They HID my resale until I could not adjust the price below $50 for a ticket I paid over $70 for plus $75 in fees and this was at least 45 days before event, refused to let my listing be seen unless I complied w THEIR pricing which did not even remotely equate to what I paid, ON THEIR WEBSITE. Y’all just want your fees and do not care about the customer.
I could not get off of work like I had planned. I also BOUGHT THE TICKETS FROM STUBHUB and was forced to wait on a seller release 2 days prior to the event WHICH Stubhub further negated my listing for bc instant download is obviously preferred. So they sold me tickets they didn’t even access to give me yet.
CRIMINAL. Hope yall get sued and I’ll never again be a customer. Sharing alll my feedback anywhere I can.”
“Stay away from them you will think you’re just buying a ticket and you will suddenly get emails about other things you have purchased along with that ticket. Buyer be very aware. There are other better ticketing agencies to go through this place should be outlawed.”
“This company is total trash, whenever you call you get someone that can barely speak English and can't help. The recommended filter is a total scam that blocks your listings unless someone knows that the filter is on. The fees are crazy for both sellers and buyers.”
“Worse customer service ever. Purchased tickets and paid using PayPal, I later learned that my tickets were cancelled. Contacted stubhub who directed me back to PayPal to only later find out that stubhub was indeed paid in full. Stubhub has told me that my case was expedited and being looked into, that was over a month ago with still no answer except to keep waiting. I’ve provided them with all receipts and proof of purchase. The concert is in 5 days and sadly I’ll probably miss the event because stubhub has poor response times and customer service.”
“Terrible customer service made me ask the seller to send another ticket release when the first one didn’t work. They should contact him not me and tell him he did not follow instructions right. I was unable to leave a comment why he needs to send a new link so he will probably send it wrong again”
