“Purchased tickets through StubHub for rod wave event was cancelled requested refund.unable to request refund on app or use credit.contacted customer service x3 within 30days they all said they would escalate my complaint I have still yet to receive my refund or any credit.will NEVER trust or use this company again.”
“I will never use stub hub again. I bought tickets for a concert. The day of the concert came and I still had no barcode or form of ticket to take to my concert. I spent 2 and a half hours with customer service. 2 different phone calls and online chatting. My first call was at 5 pm and I was told I’d have my tickets within that hour. My concert was at 8pm that night and I had an hour drive, concerned I was going to drive to the venue and not have tickets. That hour passed, still no tickets. After 15 minutes on online chatting with customer service I was told they would make my case a priority and that I would receive my tickets within 15 minutes. I am taking my chances and already driving to the concert. 15 minutes go by, still no tickets, and I am forced to call again. It is now 6:15 and they tell me that I should receive my tickets within an hour. I eventually received my tickets at 7:10. Doors opened at 7 so I got horrible seating. I HIGHLY do NOT recommend stub hub and I will NEVER use them again. Complete waste of my time and pointless head ache I had to go through. They compensated my troubles with a $2.00 voucher to their website, as if I would even think about buying from them ever again. Complete joke. Don’t waste your time with this website.”
“as of right now I would give them a 0 star. 1) when I listed my 5 tickets on sale I selected don't leave me with one ticket...they left me with 1 ticket to sell. 2) luckily the ticket sold but it cost me a lot of time and effort dealing with customer service and I never heard from them. 3) then when I transferred tickets from ticketmaster to stubhub "for faster / better sales" it apparently didn't work on 4 of the 5 tickets. 4) However, the single ticket did go to the stubhub account but the buyer didn't get the ticket so they canceled the purchase. 5) even though this is all due to stubhub issues they are denying my claim....”
“I purchased parking tickets to a basketball game in Philly from Stubhub. I followed and completed all the steps required by Stubhub. When I was prompted to "View Tickets", I received parking tickets for another day, another event. I had to pay for parking myself. When I supplied documentation to Stubhub showing I completed all steps, the incorrect ticket they sent me, and the receipt showing that I had to pay for parking, they told me that they could not refund my payment because I reported this after the event took place. They offered me 25% credit towards a future purchase at Stubhub, not a refund. I'm eating the cost of the original parking purchase. They stole from me. I will NEVER use Stubhub again.”
“So I bought a parking ticket from them…the parking lot they gave me was for a place 20 min walk from the venue…$5 dollar parking ticket…they charged $30 for…there was a parking lot right next to it”
“I have purchased tickets on this platform for years with success. Last nite, Feb 19 my information was breached on their site and a thief bought thousands of dollars worth of sporting tickets on stub hub. I AM TOLD I NOW HAVE TO WAIT 5 DAYS FOR RESOLUTION. THIS WEBSITE IS NOT SECURE. My information has not been used on any other site”
“The worst experience EVER!!! Tickets to Justin Timberlake and we had a HUGE cable system right in the middle of our view. I could only see singer if he was to left or right of center stage.
But since the venue didn’t list an “instructed view”, there is “nothing they can do”. I provided an image to prove the horrible view but it didn’t matter.
The fact is that the venue probably didn’t know where the cables were going to be for the stage so may explain why they didn’t disclose. But it was bad. I couldn’t move to either side as people were there.
$360 and I couldn’t see the singer!! This is one of those times when the right thing to do is be reasonable. The venue didn’t disclose, ok! But my experience was awful and it was worse trying to get resolution.”
“Horrible. Never received my ticket and I had to scramble in the final hour before the show to select a different ticket of lesser value with zero refund for the difference. Crooks! Do not use Stubhub!”
“Paid a lot of money for the parking and when I arrived it was full. Couldn’t find a spot. At this price would think there were spots for everyone that purchased. Lost a lot of money”
“I paid for my tickets 5 days in advance and the day of the game I could not download the tickets I tried and tried so I sat down and tried to enjoy watching the game at a near by restaurant and figured I would call stubhub after the game because I expected them to be a quality company that cares about there customers but I was very wrong. This was my first and last experience with them.”
“Worst experience ever. Ordered tickets for an expensive Broadway show for my family at Christmas. They sent me the link 15 minutes after the show started!!! I reported it right away and I got a very apologetic reply. Then when I didn’t hear anything further I contacted them two days after the show. They refused to give me a refund because I just missed the two day requirement (which I never saw in any fine print) and the first interaction didn’t count because it was AI (which I didn’t know). Never mind that they sent me the link 15 minutes after the show started! About $230 down the drain, ruined evening and zero willingness to be accountable. Stubhub is basically a scam and I would NEVER EVER use this service!”
“I purchased Eric Bellinger tickets. The concert was “canceled” and here we are 18 days later and StubHub keeps telling me the concert is postponed, but I have personally spoken with the concert organizer as well as the venue who both confirmed it is canceled and they will not give me my money back even after saying two weeks ago, they issued a refund. Now today they tell me they are looking into it. I also purchased Los Angeles Lakers tickets. They keep saying the seller has released my tickets and Ticketmaster, which they have not. I’ve asked five times already for them to release the tickets and they will not. It seems like you get nowhere with anybody. I will definitely be looking to purchase through a different company next time.”
“My account was hacked and while they weren’t able to purchase tickets using my credit cards, they were able to wipe out a promotional balance. It’s been six months and StubHub refuses to return my money. So much for their fan protect. If you buy tickets on StubHub you deserve what you get”
“Terrible experience with StubHub. They act as an intermediary. When I bought my tickets for the event, they were my only option. They must be spending a fortune on advertising and marketing. The tickets eventually came from Ticketmaster - I could have gone directly to them. I'm sure I paid double the markup. I also purchased parking passes from StubHub for the event - a total fiasco. The StubHub site said the passes were ready and also that they weren't available. Which is it? Then got another message that the parking pass would be available the day of the event. Day of event, got a message that yet another vendor had my parking passes but I received no email from them. When I contact that company, they had no record of who I was and had no way of contacting StubHub. Spent an hour on the phone with StubHub customer service - they assured me it would be taken care of. No. Got an email from StubHub two hours before the event that my parking passes were ready. Wasn't true. Never got an email with the parking pass information - yes, I checked my junk folder numerous times. Caused a lot of stress. Will never go through StubHub again. Had to call back the next day to get a refund. They said they were processing it. We'll see. But what happened? I ordered the parking passes six months earlier and made several inquires during that time to get them. My feeling is that for certain events, they have no way of actually processing parking passes so they take your money and hope you don't complain about it.”
“I had been a long time customer of stubhub. Going back maybe two decades. Anyway, 2024 was the worse customer experience I have ever had. I had to purchase several duplicate ticket from Seat Geek so I would not miss the sporting events which resulted in thousands of dollar wasted. Meanwhile, stubhub seemed more annoyed that I was asking for a refund for tickets never delivered. One rep asked me if I was just lying and trying to get a free refund. I immediately made a decision never to do business with these guys ever again.”
“Stubhub is awful!! I purchased tickets to a concert. Took a screen shot before I bought the tickets. When my purchased was confirmed, it was the wrong section. After many many calls and emails, I got no where!!! They are dishonest, the employees are manipulated and I will never ever use this site again!!”
