“I bought Super Bowl tickets and was not provided adequate information when the tickets were would be available. Since my team did not win, I elected not to go to the game and therefore wanted to resale the tickets. stub Hub were it would be easy. It was not they would not release the tickets until the day before the event and as a result cost me tens of thousands of dollars. Poor disclosure and terrible experience. I do not plan to buy from StubHub again unless it’s last minute.”
“Terrible service. Dont use Stubhub. They charge you at the moment you buy but only send the tickets few hours before de event. Therefore you can not print the tickets.... it make buyers unsecure.....”
“I purchased tickets two hours before the concert.They never transferred my tickets and when I called to get a refund under their fan protect guarantee, they refused to refund because they said I didn’t call same day. There is nothing on their website, terms and conditions, or the transfer AXS app that says you have to call within a certain time in order to get there protected guarantee. I am absolutely furious. I had plenty of evidence showing that the tickets were never transferred yet they refused to refund my money and kept reading from their script. Will never use them again. Horrible customer service.”
“They offered a refund for a terrible experience I had with them. Then I never got it, even after reaching out multiple times. Buy your tix elsewhere.”
“This app is awful. Got an email saying download tickets, so i tried - but it didn't work. Tried support and got virtual assistant chat that said contact customer service. The virtual assistant is their only customer service. Ironic, the assistant tells you it can't help so you should contact itself. All I want is the friggin tickets I paid for to see a show. Beyond frustrated and will never use them again.”
“Purchased tickets to see &Juliet which was awesome. @checkout StubHub offered a prepaid parking spot for the venue in Dallas, Texas. When I arrived the venue has free parking and the address for the parking lot was not found by my GPS so the attendant said park here it’s free- the spot you paid for is much farther. When I left the even and was headed back to the highway, I saw the street name not previously found and it was a little side street, a few blocks away, across the highway in a very shady part of town. When the APP asked how they did and I put 1 star the auto system says thank you for your feedback, we’ll take this into consideration. No option to discuss with customer service, no # to call in, nothing!!!”
“Ordered and paid for tickets with a specific row and seat numbers. Five hours before the start of the performance, Stubhub notified me that they were not able to provide the tickets and had changed them for alternative tickets which were in the last row in the theater and undefined seat numbers. I declined the tickets but Stubhub told me it was not their policy to refund so close to the performance! I refused the tickets and cancelled the payment. This ‘bait and switch’ is fraud and illegal but Stubhub seems to feel they can strongarm customers into accepting their fraud”
“Purchased basketball tickets as a Christmas gift. Ticketmaster site showed my tickets were claimed by another email. They didn't have amy orders with my email address. Called stub hub 4 days in a row only to be constantly told they are escalating it to have my tickets resent or replacement tickets. Here it is the day of the event which is a 3 hour drive for my daughter and they had a whole day planned and nothing but the same escalation excuse. I suppose I'll have to buy new tickets from another platform, and wait while they dilly dally around giving a refund. I will never use them again.”
“They sold me standing room only tickets and it wasnt clear to me in the notes that they weren’t for seats. We were stuck between all these Bayern Munich fans who were shoving and pushing because nobody really had a spot to stand!! Never again.”
“A simple transaction turned into a call to StubHub in which the customer service representative was clueless. Could not access my tickets that were transferred or where they were located. No instructions were emailed and the representative could not contact them, another department had to do that. After finally using all that I knew to do, I called the college ticket office and found them there. The most frustrating transaction possible when my 8 year old grandson could run their business. You buy, StubHub verifies the transaction, and send tickets directly to the customer. Will never use again this stupid platform to buy tickets.”
“I flew to Kansas City for the AFC Championship Game, only to have my tickets revoked 24 hours before the event. They told me the "seller no longer had the tickets available" which means they sold them on a different site, never releasing them to StubHub. StubHub will continue to do business with the seller with no action taken against them at all. I got a refund, but no consideration for plane tickets, lodging, time, lack of consideration, etc. A sale is a sale. If I were notified that StubHub did not have the tickets in hand, I would have cancelled the sale and bought other tickets immediately. It took 24 hours and 8 phone calls to process a refund or get seat replacement options. Get a better customer service model StubHub! You can't be allowed to treat people this way.”
“Purchased tickets to a rodeo performance and was sent the wrong time. Called customer service and they said I had to wait till right before the event start to see if I get tickets. Would recommend not doing business through them”
“Stubhub is the worst ticket reseller on planet earth. Their customer service department will blatantly lie to you just to get you off the phone. Then turn around and do the exact opposite of what they said they would do. They are absolutely worthless. I will NEVER EVER used Stubhub AGAIN.”
“Stubhub is terrible! They are not transparent and don't feel the need to be because of their size. I discovered after purchasing a parking ticket that they were not an authorized seller. I never accessed the tickets and they refunded to refund the money a month before then provided a document I had never seen to my cc company stating all sales are final. Never again will I buy a tickey of any kind from them.”
“purchased tickets for a concert, couple weeks later I have over $1000 of charges on my card. (they did refund it)Then when I went to retrieve the tickets it said someone else with a different email has already retrieved the tickets. Upon calling 5 days before concert and everyday leading up to the concert, I was told we would get comparable seats, the "comparable seats" said obstructed view. I did not except tickets told them I wanted a refund and they refused. I will never use this site again and will make sure anyone and everyone I know boycotts also.”
“Three reasons I will never use this site again:
1- extremely difficult to navigate
2- they charge a MUCH higher fee than competitors. I needed more tickets for the same game and the other site I went to had fees that were 50% what stubhub's were
3- I bought a parking pass and realized 2 minutes later I didn't need it but stubhub would not allow me to cancel the transaction. Once they have your money they hold onto it with a vice grip.
We live in an information age. Treating your customers like this is not good business policy so I am doing my part to warn others. Good luck stubhub. Doubt you'll be in business in 5 years gouging and treating your customers like this.”
“Accidently bought general admission tickets trying to get close to the stage. They won't let me change seats even for a higher priced seat. Absolutely no help from customer service
BYER BEWARE WITH STUB HUB”
