“Absolute scam. Spent over $500 on 2 tickets to see Randy Rogers and Mark Chesnutt at whitewater amphitheater. Never received my tickets, tried to get help from customer service and put in a resubmit request the day of the concert and they told me to wait. After the concert the customer service agent said that It there's nothing they can do and im not getting a refund. Absolute trash. Do not use.”
“⭐☆☆☆☆ — Terrible communication, lost my money and my tickets
I used this app to resell my concert tickets and had a terrible experience. I posted my tickets and got a buyer — but they canceled the payment, and I wasn’t even notified until three days later. By the time I saw the email, it was too late to use the tickets OR try to resell them again.
Their system failed me completely. There was no real-time alert, no push notification, nothing — just a delayed email buried in my inbox. This kind of poor communication cost me both my tickets and my money. I trusted the app, and it completely let me down.
If you’re trying to resell tickets last minute, DO NOT rely on this platform. They need to do better.”
“Terrible experience and even worse customer service.I would not recommend using this platform to sell tickets. I tried multiple times to transfer my tickets and spoke to customer service at least 7 times. I have the emails to prove it and shared it with them. Despite all that, they were never able to help me complete the transfer. Since the tickets weren’t selling and I couldn’t get support, I decided to just attend the concert myself. Of course, the day before, someone finally wanted to buy them, but by then I had already traveled. The company still charged me the full price for the sale, even though I used the ticket myself. So I ended up paying double. I pleaded with them and sent all of the email documentation showing the back-and-forth. A month later, they finally responded just to deny my request.Absolutely unacceptable. I’ll never use this platform again.”
“Worst company ever. They sold me seats that don't exist and the prices were also triple than it was to purchase at the door. When I told them about it they said they can offer me a credit of 25% without a ticket still. They are a scam company.”
“Purchasing tickets was great. Careful purchasing parking pass - parking garage ended up being a 10 minute walk from the venue in a 'sketchy'neighborhood.”
“Was sold a $150 parking pass when they don’t have any paid parking at the venue. All lots were full when we arrived and we had to park almost 2 miles away and walk. My husband has Parkinson’s and it was almost more than he could handle. Very disappointed - parking attendant said stub hub screws people all the time. 😒 still waiting to see if we get a refund”
“We purchased a Parking Pass for a spring training game in FL. The address did not exist anywhere near the stadium. We spoke to a police officer and he said we were not the only ones scammed. He had spoken to other attendees who had the same issue. After the game, we called stub hub who said they'd refund the $56.35 plus the additional $20 we had to pay to park. We never saw the refund show up on our credit card after 3 months. When we called stub hub to ask about it, they said they had no record of our calling them and that they wouldn't refund the charge!!! NEVER use stub hub for a "parking pass" and be extremely careful buying tickets.”
“Stub hub sells you tickets and charges service fees without confirming transfer of tickets. In one weekend, myself and two other friends were left without tickets day of the event. Stub hub has some of the worst customer service I’ve ever experienced. The practice should be illegal as they process payment without any guarantee of getting the tickets. Please do not purchase tickets on stub hub. It will be a massive headache and they will not help fix the situation. Worst company I’ve dealt with.”
“Selling a ticket through them can't do the transfer for selling since they have not given me the ticket. Also never got the parking pass. But they have taken the money. Today is the concert and no ticket.”
“Do not use stub hub… was scammed out of my tickets. My tickets were resold right out from underneath me. Customer service is about as bad as it gets.”
“Wasted well over an hour trying to find our tickets on game day. I'm not sure the individuals we talked to knew why there was problem. Then they tried to say I had changed my Email address. Just avoid the company!”
“I got my parking ticket 5 minutes before the show delivered to me. I had already parked somewhere else and they refuse to refund me as it was delivered before the show. Avoid this website…. It is a scam.”
“Got my parking pass... but never got my tickets for the game...they were suppose to email me the tickets....I waited and waited and waited....someone at the gate told me I had to download the MLB app. to get my tickets.... finally got the tickets through MLB app.
Bad experience with Stub hub....never again”
“Horrible customer service i called 3 times and they told me within 5 working days I'll get a answer for what im calling for then they don't and give me the round around. Is there a number to corporate?”
“Two times in a row I never received my tickets for an event. NEVER order from Stunhub again . What a waste of time and money. They won’t reimburse you for hotel fair either.”
“We purchased tickets to monster jam, this was done through StubHub, the tickets were sent through another agent agency, without any warning from StubHub, and I could not get the tickets because StubHub had no clue. They said it’s their sister partner, but it’s not I finally got them off of Ticketmaster, which once you get them there you just download them to the phone hopefully StubHub gets it together and does the same as Ticketmaster because it felt like a fraudulent purchase through Stub Hub and we did not want to get our grandson to the gate and have them tell us tickets were not valid.”
