“I’m writing this to warn others not to purchase tickets through StubHub. My friend bought tickets on October 11, 2024, for the Coldplay concert on July 26, 2025, trusting StubHub’s “Fan Guarantee.” Despite calling multiple times—months ahead, weeks before, and even the day of the show—he never received his tickets.
The original seller never released them, and StubHub failed to deliver on their guarantee. Instead of offering comparable or better seats, they proposed obstructed-view tickets—nothing like the unobstructed Section 330 seats we had secured. StubHub didn’t hold the seller accountable, and the system clearly failed.
Concerts like this aren’t just events—they're personal, emotional experiences that mark birthdays, milestones, or reunions. StubHub issued a refund, but they couldn’t restore the moment that was lost. I got to attend and had an amazing time, but it was bittersweet without my friend there.
StubHub let us down. If they can’t ensure ticket delivery or back up their own policies, then their system shouldn’t exist. Buyer beware.”
“Stubhub is complete trash. I paid $514 for 2 tickets to see Jason Aldean and $69 for premier parking pass. I never received my tickets for the concert that I took off work for. They did issue you me a refund for the tickets for the concert. But when I called about the refund for the parking pass they are telling me its company policy that they cant issue me a refund for the parking passes. I couldnt resell the parking passes because stub told me to I could recieve my tickets to the concert up to 3hrs before the event and they were never delieved.”
“I wish I would have read these reviews before selling my tickets. There seems to be a pattern of them defrauding people that resell their tickets. They said I fraudulently listed them. The day before the concert I received an email saying that there was a problem with my listing. I tried over and over to try to clear it up so the buyer could receive their tickets. I finally called stubhub to find out that ",I" had listed the tickets wrong. First off you have to put the ticket barcode through to list the tickets. If I was to put the code in wrong, you would think that the sale wouldn't go through. Somehow, the tickets were listed wrong. I was accused of listing fraudulent tickets. They kept the tickets. Did not reimburse me the money. I received am email from stubhub saying that I was going to be fined $500 for fraudulently listing tickets. I called immediately. After much arguing, I was told I would not receive a refund for the tickets, but I would not incur the $500 charge. I was upset about losing the money for the tickets but relieved that the fine was dropped
2 months later, they went onto my account and took out $500!!! No warning, no email, text or letter. Wtf!! After arguing with customer service and waiting on hold and being hung up on many times, they said there is nothing I can do in a taunting voice. I have notified my bank. This whole experience has not only cost me $900, but hours on the phone and a lot of stress. Please read their reviews before you decide to use their service.”
“I have went to many concerts but recently purchased tickets through StubHub. When I bought the tickets, they were in section 110 and it wasn’t until I finalized the sale that I realized there was no seats attached. I was promised tickets would be released, but they never were. On the day of the concert, I contacted Stubhub four times before the concert to say the tickets haven’t been released and was only told they have a guarantee and will find me new tickets. At the time of the concert, they finally responded and said the tickets are not available and there’s no other options. StubHub did not care about any travel expenses, gas, lodging, or the parking (that was paid through their website). They did absolutely nothing to fix the issue other than refund the price of the tickets. I went online and found tickets on StubHub that were still available for purchase, but StubHub would not transfer those to me because they did not meet their criteria. I will never use Stubhub again”
“Not happy . I will not use this platform again . The concert will be tomorrow and I did not get my ticket as they promised . Now I have to wait the day of concert and the person I spoke with said it can be even 2 hrs before show I wont know if Ill the ticket . Sounds crazy and criminal I say after all the money I spend with hotel and travel . Never again I will use stubhub. Buyer beware!!!!”
“Bought Green Monster tickets for a Red Sox game, and when I tried to scan in was told it was an invalid ticket. Red Sox ticket office said after I had received the tickets into my Stubhub account they took them back out. When contacting stubhub they said they cannot fix my issue and get me into the game and took 45 min to have them say we will review if a refund can be provided. Never use this service they will just defraud you”
“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”
“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”
“Total awful experience. Bought tickets in December for my grandkids for dude. Perfect. Went on to try to get them. They say the digital tickets were claimed in Ticketmaster, but they’re not in my Ticketmaster account and I do not have any other account I’ve spent two weeks calling them and it’s a joke. Why in the world could you not resend a digital ticket to the same person that purchased it that does not make any sense. Here it is two hours before the event and I keep calling and getting disconnected. I would never recommend anybody using this service.”
“I purchased a ticket to a show over 4 months early and never received my tickets for the event itself. I even requested a retransfer from the company itself. After reaching out, I was told I would not be given a refund, despite being charged over $30 dollars in fees and never recieving the ticket at all. Never will be using them again. Very frustrating all around.”
“They sell fraudulent tickets. Highly recommend not using this site got scammed out of 1500 dollars and they came back to me and said I made that up!! Avoid at all costs!!”
“The sale and transfer of my tickets were confirmed. Payment was received 5-7 days after the event. A month later, I get an email from StubHub saying that I was being charged $600 to my checking account, and remaining amount was being held on my stub hub account for any future sales.
I filed a dispute and was told that it would take 25-30 days to review the case, and would not be reimbursed until then.
I will never use StubHub again, nor will my family.”
“I purchased two tickets to a Colorado Rockies Baseball game on StubHub. I then purchased a parking spot at an adjoining parking lot. Turned out it was a parking garage with a VERY low ceiling and I was unable to park there. Despite their 100% guarantee thru FanProtect, StubHub disavowed any responsibility and refused to give a refund.”
“Living on a fixed income makes me cautious. So when I saw a famous face promoting a crypto investment, I thought it was the real deal. But it was a scam. I lost more than $10,000 and felt crushed.
Thankfully, my son reached out to Mrs. Napua Francesca. Her team treated me with care, honesty, and respect. No gimmicks — just results. I was able to recover part of my money.
Scams are more common than you think. But there are honest people who can help you move forward.”
