“Absolutely horrible company, exorbitant fees when buying please avoid this scam at all costs, go directly to venue website to buy tickets, also their so called insurance is worthless, a very expensive mistake I will never make again”
“Horrible customer service, very unclear about their policies and get lie about what your view will look like. We were mislead into buying completely obstructed view seating for 400$ and because we didn’t somehow know that before the event started they are refusing to issue us a refund. If I could leave less the 1 star I would”
“Poor Customer Service and resolution. They don't care about the consumer and they don't have anything in place to resolve or correct issues and errors on their end. Hence no refunds. The customer service department is in another country outside of the U S. and all they do is lie to you and repeat the same scripted statement over and over again. Asking to speak to a manager for overrides is the same outcome as speaking to a rep. I will never use them again and I will encourage anyone I know not to use them.”
“NEVER purchase your parking tickets through stubhub! You pay extra but come out of event and vehicle completely blocked in. Vehicles in front and in back of us. Had to wait for Vehicles to move. Lot was not monitored as advertised!! Not lighted!! Completely wasted money buying from stubhub.”
“Extremely horrible service I bought football tickets to celebrate my anniversary to be down in section 113 don’t even receive my tickets I sat outside looking stupid waiting on seller to release the tickets then was told I was eligible for and upgrade and they put me in the nose bleed section as there ticket guarantee so we lost money and got scammed I as mine and my husbands 10 year anniversary plus my first time at a game they sure did stress me out as that was my gift to my husband. I do not recommend stub hud as a gift they kept telling me the ticket will be there a noon that was a lie it never came and little say I got scammed and screwed all in one they left me crying at the gate stressed out!!!”
“Bought tickets on StubHub that turned out to be fraudulent. The event staff wouldn’t let us in, and I had to spend over 20 minutes on the phone just to get a partial answer. After all that, they told me it would take three days just to decide if I’d get a refund. Completely unacceptable. When you sell fake tickets, the solution should be immediate — not dragged out while the customer is left hanging. Never using StubHub again, and I’d strongly recommend others avoid it too.”
“I had the worst experience buying tickets off of this site who runs this I understand you guys omg be careful buying tickets from this site they don’t protect the customers I understand they are a third party site but wow can you say non helpful also non considerate non caring and absolutely no compassion if theirs a problem with the tickets you purchased can you say scam bc I thought this company gives replacements if the seller can’t provide wrong no thank you never again!!”
“The worst client service experience I have ever encountered. Upon calling a “customer service” representative asking them to reverse an obviously erroneous transaction they showed no customer empathy, refused to identify himself when asked, had no decision-making authority to rectify a problem and their processes failed to follow-thru on a commitment to have “customer support” leadership return a call within 24 hours. One lost customer … I guess they will eventually add up. I’d love to share this experience with someone who cares within StubHub.”
“If I could have gave a zero I would have. I ordered Chris Brown tickets in April, I started chatting with stub hub the day before the concert, asking why my tickets haven't been released, the virtual assistant would start chatting then become unavailable with no responses back, I then started a chat the day of the concert advising them that my tickets were not released, they were certain that my tickets would be released, long story short my tickets never got released.”
“Bought tickets for an August concert in march. Today’s the day of the concert and still no tickets. They said the seller doesn’t have the original tickets we purchased but yet all the tickets are general admission so that shouldn’t matter. Worked with stub hub to get us tickets anyways but the link wouldn’t work. So they basically said you’re out of luck and have to buy new tickets if the link didn’t work. Just give us the damn tickets!”
“Stubhub allows misleading and deceptive descriptions on tickets from sellers and when you reach out to Customer Service they provide ZERO assistance even when they see what was deceptive about the ad. Offer Zero Protection for the Buyer of these misleading deceptive tickets not in the section of the stadium the tickets literally stated on the ad... I proved it when I tried to relist the tickets on their platform and I attempted to use the Exact Same Section and it wasn't allowed... Stubhubs answer you should probably use a different platform to relist those tickets.”
“I bought concert tickets to Toto... actually, I THOUGHT i bought concert tickets to Toto. What I actually paid $70+ for was two fast lane passes. These are for people who have tickets but dont want to stand in a long line to enter the venue. If you dont have actual tickets, the fast lane oasses are worthless. Nowhere on the Stubhub listing does it actually tell you this. It was not until I transferred the passes to my Ticketmaster app did it say anything about "this is not a concert ticket". I reached out to StubHub's customer service (I use that term extremely lightly). They told me all sales are final and my only option if I didnt want the passes was to relist them and hope someone else bought them. I wasnt satisfied with that answer so I asked to chat with a manager. They said to communicate with a manager you have to call a specual number. After waiting on hold for over an hour, a manager told me the same thing... all sales final, relist them if I dont want them. So frustrated I said fine, relist them. Guess what? You cant relist them on the phone. You have to do that on the website the manager says. I go back on the website, find my passes (which are labelled tickets) and click the resell link. I go through the steps until i got to the part that asks you "which section are the tickets in"... and you can't progress past that... well fast lane passes dont have a section... so I'm back at the help chat explaining that im trying to relist the passes. The agent told me I'm not allowed to relist the passes. I said sure I can, the manager on the phone said to go on the website and relist them. No we cant do that the agent says. I asked how they were listed in the first place when I bought them and the agent instead of answering says there is nothing to be done and disconnected the chat. So I'm stuck with fast lane passes to a concert that I dont have tickets to. Fun.
My wife ebded up finding 2 actual tickets to the concert on Groupon for $50. Thats $20 less than the fast lane passes cost on Snubhub. I will never buy on that site again, I dont care if the Beatles all come back to life and have a concert, if Stubhub is my only option I'll stay home.”
“Sooo. Buyer beware. Actually seller beware. I was accused of selling fraudulent tickets. They kept the tickets and took $500 out of my account as a fine!! They told me they weren't going to have me pay the fine, and two months later went into my account and took it!!! They would not refund my money. I filed a complaint with my bank, and was able to get the 500 back, I'm out the money for the ticket because I bought the ticket in January. Please read the reviews. Anyone want to start a class action suit?”
“absolutely terrible. customer service awful. also, misleading 'sell your tickets' process. they 'suggest' a price which is the list price of your tickets but does NOT include the taxes and fees. They should have something that says "do you want to re-coop your entire purchase when you sell this tickets".”
“Bought a ticket that had a “15min+ walk” in the description when in reality the total walk was 1h30+, the customer service rep was combative when I asked for a refund. Absolute disgrace of a company.”
“One of the worst experiences I have ever had with a company in life. I purchased a ticket months ago. Today is the day of the show and Stubhub has not issued me a replacement ticket or better ticket or the information for a refund. They said they have until 1pm pacific time to send the ticket which is 4pm in Pennsylvania. I will never use Stubhub again. I spoke with over 6 agents and no one was helpful. They said today after calling and emailing them that they would send a comparable ticket if available or a refund by 1pm pacific time which again is 4pm in PA. The show starts at 7pm. This is a major inconvenience and I would never recommend using Stubhub.”
