“Beyond the fact that their fees are outrageous and not disclosed until the last possible moment, their dispute resolution system is designed to prevent customers from obtaining relief. I had a parking pass for the National Championship game. The lot was to open at 10AM. It was not. About 2:15 PM. I gave up and parked at another lot right beside it ($20 cheaper.) I tried to dispute the charge and their representative got the information, put me on hold, came back with nothing. I asked for her supervisor. The phone went silent for minutes, then music kicked back on then it hung up. I tried on-line. Mind you I spent over $9,000.00 for the event tickets and was only disputing an $82.03 parking pass charge. Stub Hub demanded proof. I have it. but I'll go through my credit card instead. If you want tickets use Ticketmaster or maybe Seat Geeks.”
“Horrible experience! Bought a ticket 3 days before event. Had a confirmation number and was told the mobile transfer would happen 3 hours before event. Our son traveled 12 hours to event. We never got the ticket. Customer service horrible!! Said they’d guarantee a new ticket if this happens. Didn’t get one. Spent a lot of money to get our son in to the event. Very upsetting, very disheartening. Will never use stubhub again.”
“Linked parking venue with event. Thinking it was close. After purchase realized it was 7 blocks away, when other parking much closer. Walking 7 blocks in negative degree weather is not good. Do your research on the add ons before you purchase. I complained and they said sorry nothing they can do.”
“Bought tickets for kill Tony had front row right when they came out and payed for them. Turns out those weren’t the tickets and half the row had to move out because they used this site and bought different seats in that row and apparently they were for the back of the paramount theater. Do not recommend using this site to anywhere else if you don’t want to get scammed”
“I couldn't use the parking ticket I purchased for $29 and had to pay an additional $25 for parking for the Maxwell concert. DONT USE STUBHUB its a ripoff!”
“Bought very expensive ($600) tickets for an event in Dallas . Comedian canceled and rescheduled for August/ stubhub would not refund because they brought in another no name comedian so it wasn’t officially canceled. Called the venue and they would not refund because I bought through stubhub - do yourself a favor and avoid”
“Worst customer service ever did nothing to correct the issue they caused bought 5 tickets and added 1 additional all in the same section and row only 4 of 5 showed. In email StubHub could not reach seller so they wanted to move our 5 to other side of stadium and refused to move the 6 th ticket which was only purchased based on the location of the 5. All were 237 row p”
“They would not give me tickets, they give me a link to receive them on my Ticketmaster account. I only used this service because I refused to use Ticketmaster. I even payed $22 more for this. They refused to refund me. Terrible, worthless, disgusting company. Avoid at all costs”
“I PURCHASED TWO TICKETS FOR $350.00. I PUT THEM UP FOR SALE. THEY WERE SOLD AND DELIVERED. THE DAY OF SHOW I GET A EMAIL SAYING THEY WERE INVALIDATE AND CHARGED ME $300.00. NO ONE FROM STUBHUB TOLD ME THEY WERE NOT DOWNLOAD PROPERLY. BECAUSE OF THAT I HAVE LOST ALOT OF MONEY.
PLEASE DO NOT USE THIS COMPANY FOR TICKETS. BIG SCAM COMPANY.”
“Buying tickets isn't the problem !! I bought 2 tickets for a concert and wasn't charge in my local currency, when I realised, I called customer service literally 3 minutes after purchase and asked to be refunded ... they refused and couldn't careless of my situation ... worst business I ever dealt with!!! Just there to steal in broad day light .”
“Do not buy tickets from stub hub. Charged me twice and called them and they said I pressed the purchase button twice 3 minutes apart and the tickets are mine. They said sell them back thru stub hub. I said I paid almost 100 % markup from fees and taxes how can I sell when I paid double the cost. If I pressed the button twice why did they not indicated on the site here's your tickets ? Very bad experience dealing with customer service. I asked to speak with a manager and he said no. Asked 3 times still no.”
“Stubhub sold me tickets to toronto raptors vs houston..in houston..when i bought miami heat in toronto..i called these asspuppets and explained that they sold me to wrong tickets..after a major 3 hour run around they told me to bad so sad you bought them put them on our resale site...which i wont do..i wanted my money back..nope
So be very careful when ordering from these fraudsters..very poor business and a scam!!!”
“We bought tickets and the concert got cancelled and we have yet to receive our refund for 177 dollars we have been waiting since Oct we are now in January they still refuse to give it to us say the only way they can is if our bank shows proof that a dispute got cancelled on them which it did nov 8th and they still refuse”
“Absolutely trash service i would say. Customer service was horrible, they didnt do anything to resolve my iasue. I purchased Lakers game ticket that was suppose to happen on Jan 9 but due to WILDFIRE in LA it was postponed twice.i flew to LA just for the game and wasnt able to go bcz it never took place. Tbe supervisor OLGA denied refund request and suggested to just lose my money because that their policy. I am extremely disappointed with their conern towards their customers and didnt care if we as customers if were satisfied with their service. if you dont wamt to lose your money DO NOT GO THROUGH STUBHUB.”
