“We never received tickets we purchased, 40 min into the show they finally figured things out and upgraded our seats with what was actually much worse seats. We went from center stage to on the side almost behind. Definitely will not use them again!”
“I wouldn't trust stubhub. Their customer service is terrible, they just send you links if you have questions. I hate how you buy tickets you don't even know the seat numbers. The tax fees are more than the ticket prices. Should be able to get refunds. Never getting from there again”
“Would give one star if possible. I was sold a parking pass that was over 10 miles from the event!&$@! Then told there was no refund on “valid parking passes”, and this was valid. Seriously?? Buy your tickets from ANYWHERE else, and there are plenty of choices!”
“Avoid StubHub – Terrible Experience!
I had a horrible experience with StubHub. They sent me the wrong Sebastian Maniscalco tickets for the wrong night and refused to refund me, even though the mistake was on their end. Their resale system is completely flawed, making it impossible to sell the tickets.
After spending hours trying to reach a live agent and explaining their error, they still refused to make it right. Now, I can’t attend the show tonight or get my money back. Their customer service is awful—no wonder they have an F rating with the BBB and multiple unresolved government actions against them.
Buyer beware! I’ll never use StubHub again.”
“I purchased tickets to an SF Giants game late on 3/27/25. The next morning, I received a request from StubHub to review and rate my purchase, but for a different opponent for the Giants, a game for which I did not make a purchase. Then I called StubHub customer service -- TWICE -- to flag the problem and make sure that I was not being charged for the phantom, erroneous purchase. The second rep left me on hold for 10 minutes and came back with no clear information. And now I have received the same notice asking me to rate a purchase that I did not make.
I've generally had good results with StubHub, but this experience was sloppy and time-consuming, with no clear assurance of resolution.”
“Bought tickets 24 hours prior to an event.Come to find out the event was rescheduled a couple days prior to my purchase. The company wouldn't refund my money. The customer service rep just kept saying she was sorry, but never escalated the problem to a supervisor. If they would have just been honest with the reschedule I wouldn't be as mad.”
“I purchased 2 tickets for Hadestown for 107.51 each. By the time fees were added, my purchase was $322.19 for 2 tickets.
When the tickets came, a few days before the show, the actual ticket price for the tickets were $46.
I was shocked and stupefied that I paid $322.19 for 2 tickets that only cost $92 total. Shame on me for trusting Stubhub and shame on Stubhub for WAY overestimating the actual cost of the tickets.”
“Tried to sell tickets for a game that was rescheduled to a date I could not make it to. Spent two days on with customer service trying to repost them. They could never fix the problem and said sorry that’s all we can do. Then when I asked to speak to someone else to resolve this issue they told me to write a letter to their legal team. No email address, phone number….they only accept mail. Terrible service will never purchase anything from them again.”
“You keep emailing me asking for pictures and a review with no option to unsubscribe, acting as if *I* STILL owe *you* something additional after those service fees you charged. Our business transaction has concluded.”
“StubHub is horrible about refunding your money if an event is cancelled. They sell their tickets to Ticketmaster so it's best to just purchase your tickets from Ticketmaster to cut the middle man. I have been trying to get my my back for weeks and have filed a complaint with BBB.”
“Horrible company. Selling tickets that aren't on sale with no way to confirm if they are real and no way to get money back. No way to contact the seller and horrible customer service.”
“If I could give ZERO STARS I would. I had no idea that StubHub ONLY resells other people's tickets. We paid over $600 for friends (from out of town) to see a concert with us. The site kept telling me the location had not released the tickets yet. Then the day of the concert, it told me they would not be released until 4pm. At 6pm we still didn't have tickets. I called support and they told me they had to send me an email with options because the ticket owners never released the tickets. The email options were to find another set of seats, but the concert was sold out, so our only option was to get a refund. WTH!? How can you spend that kind of money and not get your seats? If you don't have the tickets don't sell them! I will NEVER EVER USE STUBHUB AGAIN. It is a lie and a scam!”
