“Three reasons I will never use this site again:
1- extremely difficult to navigate
2- they charge a MUCH higher fee than competitors. I needed more tickets for the same game and the other site I went to had fees that were 50% what stubhub's were
3- I bought a parking pass and realized 2 minutes later I didn't need it but stubhub would not allow me to cancel the transaction. Once they have your money they hold onto it with a vice grip.
We live in an information age. Treating your customers like this is not good business policy so I am doing my part to warn others. Good luck stubhub. Doubt you'll be in business in 5 years gouging and treating your customers like this.”
“Accidently bought general admission tickets trying to get close to the stage. They won't let me change seats even for a higher priced seat. Absolutely no help from customer service
BYER BEWARE WITH STUB HUB”
“The worst experience ever. I bought tickets for Mamma Mia on November, to go on January 2025. My order said it was confirmed and tickets would arrive the day of the event. Tickets never said transferred and of course never arrived, I lost my time chatting with IA trying to get my tickets transferred, I tried to call and nothing, when finally I was able to speak with a human being on the phone; the answer was that AOX didn’t transfer my tickets, it was almost 12 and the show was at 1 pm, I was dressed and driving to downtown. Customer service sent me a link so I could pick another tickets, but it didn’t work and apparently I got a refund, the guy just say I’m sooty, I can’t do anything else!They were with my money for 3 months! I dreamed to see this musical an I was so excited, I never thought this could happens. I hope I get my money back and now I learn to NEVER again buy a ticket with StubHub. They say you have guarantee, but at the end of the day I missed my event, and they had my money for 3 months and didn’t offer any free tickets or discount. I am so sad and frustrated. Very irresponsible company, not serious and they play with your time and your money!”
“My Jan Arden concert was canceled on the 20th of December. Here we are 37 days later and no closer to getting my money back. Same rehearsed answer. Then tell me I get my money back last week. But now no. Trust a scalper in front of a veniew than this company.”
“Dealing with this now. Bought tickets for an event last night. Seller never released the tickets but nowhere on Stubhub’s site do they tell you how long sellers have to release them (sounds like from a call I had it’s 7 hours before the event) but was told I’d get an email from StubHub with the option to purchase more tickets for the same price or request a refund...in 3 hours, the day of the event. I was suspicious from the get go so I went ahead and was fortunate there were still tickets left to buy and I bought 2 more, of course for more money and StubHub said they have no way to offer me a discount or anything, I just needed to pay the higher price (for their seller not coming through). They never sent an email. The rep called me back to say they gave the sellers and extra hour to respond (meanwhile, this is after 3 pm, event is at 7). Surprise surprise no email still from them and it’s the next day, the event is over. My card was charged for the original purchase where I never received tickets. I’m now on hold going on over 60 minutes trying to get them to refund my money for tickets that were never released to me for an event that is over. The rep actually told me it was my responsibility to call them 1 hour before the event?!?!?! We were traveling/entering the event on the second set of tickets I purchased one hour before. How is it MY responsibility to do anything? I verbalized on the phone the day of the event that I purchased other tickets and will want a refund for these but I guess that didn’t count. Really truly terrible service placing responsibility on the buyer after taking my money for seller not coming through, not offering replacement tickets as promised or a refund and NO email as they told me I’d receive. The one rep yesterday was nice but their system and policies are truly baffling to me. I’d be very wary if your event is nearing and tickets haven’t been released. Thank goodness I didn’t trust their site saying they almost always transfer in time for your event. Truly worst customer service I’ve experienced in a very long time.”
“I purchased 4 tickets to a Pink concert. The tickets were advertised as clear view. When we got to our seats there was a wall on the side of the stage. We had NO VIEW! I immediately called stub hub, they said they could give us new seats (but they could not tell us if the new seats would be clear view) or give us a full refund. We decided to take the refund. It’s been 3 months and they keep giving me the run around every time I call. I have numerous emails saying they are processing my refund but I still don’t have it. This company does not stand behind their ticket sales as they say. I would not recommend stub hub, they do not honor their guarantee!”
“Total bait and switch - I purchased a pair of seats and rec’d different seats with an obstructed view. When I finally found a number and called to complain, they did nothing and said it was my fault because they had not record of my complaint even though I had a chat with their “live” chat - which is clearly a bot.”
“This was a terrible first and last experience with StubHub. I purchased tickets to Les Miserables. When I went to access the tickets before attending the play the tickets would not come up. I was left with error messages and being sent to Ticket Master's site. I approached the ticket window for help only to learn that the seats listed on the email from StubHub weren't even valid seat numbers for the theater. Upon contacting StubHub by phone from the very beginning of the call I received no assistance but constant push back by the customer rep who essentially said I was lying. I filed an online complaint which was immediately denied stating that StubHub was sorry I did not receive my tickets online. I am left with no choice but to either arbitrate or sue. I am leaning toward the latter as I can still opt out of their mandatory arbitration clause. It is ridiculous in today's day and age customers still have to print out a form to both opt out of arbitration and provide a notice to file a dispute and handwrite information on the preprinted form and then mail rather than being able to fill out the form electronically and send online. I will never use this platform again.”
“we bought 3 tickets to see zach top, the seller never sent us the tickets after paying 600$. when we went to the event thinking the tickets would come in any second, we found out that the seller was unreliable and we couldn’t get “guaranteed” replacement tickets. We got a full refund but at the end of the day i’m never using stubhub again.”
“Terrible experience! They scam me and I lost $45 for a parking pass that I never received and they won't refund stating I should have reach out to them PRIORto the event! You mean when I was in a single car line on the streets of Newark, NJ trying to get into the parking garage with police standing patroling the streets intersections?!?”
“I live in the US and on 12/6/24, I purchased 2 tickets for a concert in Amsterdam on 1/27/25. I was supposed to receive the tickets on 1/18/25, which I thought was odd due to how quickly I get tickets from other services. On emails that they sent, there was a "track your order" button that when I clicked it, it literally did nothing. I did not receive the tickets on 1/18/25 so I called them on 1/20/25 and they told me that I would receive the tickets soon. Each day I emailed them and nothing happened. I called them again on 1/23/25 because I was flying out the next day and they "looked into it" and said they would call me back and they never did. I called them again on 1/24/25, the day I was flying out, and was put on hold several times and they told me that they would email me a link for new tickets in the next few days, which could include the day of the concert. So basically, I purchased tickets for a concert and scheduled a trip overseas predicated on going to the concert and I am now going on the trip without the tickets. They kept saying that they are only the middle man and that the tickets are sold by someone else(?). This is completely ridiculous. Never buy tickets from these clowns.”
“This is the absolute worst customer service I have ever received. Purchased a ticket from them over 5 weeks ago that has not been fulfilled. They're telling me I must wait until the day of my event to receive my ticket and if it's still unfulfilled then they will offer me replacement options. How ridiculous to make a customer wait a day before an event they're traveling hours to attend to see if they're even still able to go. As someone who buys a fair amount of event tickets, I will never buy from them again. SeatGeek or Ticketmaster will be our go to. What pathetic customer service.”
“Stub Hub duplicated my listing to sell tickets. They are trying to blame me when it is 100% their fault charge me for the ten they duplicated and refuse to pay me for the ten I sold!! I’m going inactive a social media rampage and alerting their entire executive team! Fraud”
“BE AWARE when purchasing tickets for an event through STUBHUB.. If the event gets postponed, STUBHUB will not refund your money.. You will have to sell your tickets yourself in order to get your money back.. What a freaking joke!!!..I highly don't recommend or will ever use STUBHUB again!!!..I wish that I could give them a -0 star review.”
“Stubhub is trash! Never received my tickets for an event, and they sent a “link” for a refund/ or new tickets. I tried link and it never worked and then the next day they sent new tickets after the event was over and I had already bought tickets from another vendor. They now will not give me a refund because I supposedly clicked a link to get new tickets. Never use them.”
“Horrible Experience with StubHub – Deceptive Listings & Terrible Customer Service
I had a truly awful experience with StubHub that I feel compelled to share. I initially purchased 9 tickets, and realized after the purchase that they were obstructed, which was my fault, because they were listed as "partial obstruction". When I reached out for a refund, StubHub refused to give me a refund.
Determined to get a better experience, I purchased another set of 9 tickets. This time, I called StubHub sales prior to purchasing to confirm that these tickets were indeed "clear view," which they verified. However, on the night of the event, we arrived at the venue only to find that all 9 seats were obstructed once again—despite being advertised as clear view on the StubHub's website.
I immediately called StubHub during the concert and explained the situation. Their response? They offered me a 25% voucher for my next purchase and claimed that since the tickets had already been scanned, there was nothing more they could do. I was also told that StubHub withholds payment from sellers for 5 days if their tickets are misrepresented.
My case was escalated to their payment department, and after two months of waiting, I still have received no resolution or follow-up call. I’m deeply frustrated by StubHub’s lack of accountability, misleading ticket listings, and total disregard for customer satisfaction.
I would strongly advise anyone to be cautious when using StubHub. They may seem like a convenient option, but their customer service and problem resolution process are abysmal. I will not be using this service again.”
“Stubhub is a joke. Please do not order tickets from them. We are unable to attend a college women's basketball game after it was reschedule due to the weather. We cannot get our money back and due to the new timing if the rescheduled game, it will likely be impossible to sell. DO NOT BUY FROM STUBHUB.”
“We had purchased tickets from Stub Hub for Garrison Keillor for tonight. We got an email this morning from Stub Hub asking us if we would accept lesser seats and an $80 refund. They advised the seller, Arlington Music Hall had already sold our seats to someone else. We got a refund as the other seats were way back. Make sure you get an actual seat number and don't use Stub Hub.”
