“Tickets purchased through StubHub must be accessed through Ticketmaster, which they don’t tell you when you purchase them. If you have a problem it’s Ticketmaster, you are sunk. I am not able to access my ticket. Ticketmaster says it’s a StubHub problem, StubHub says it’s a Ticketmaster problem they have both told me they can’t help me, so I am out a very expensive ticket. They do not stand behind their products. Do not trust them.”
“Horrible customer service, will never use them again. Ended up paying for other people’s tickets due to an error on their part for a show I ended up not being able to see.”
“I bought tickets through Stub Hub for a Milwaukee Brewers baseball game. There was unexpected flooding and half of the parking lots were not in use at the stadium due to the flooding. I sat in traffic for an hour and a half only to travel one mile. I missed the game and had to drive 2 hours back home. Because I bought my tickets through Stub Hub, I did not receive the credit that fans who bought their tickets through Milwaukee Brewers did. I was told to call Stub Hub because they had my money. When I called they told me “We are not able to do anything about this because the transaction has already gone through and it is out of our control.” Will not be buying through Stub Hub anymore in case an emergency happens that is outside anyone’s control. You will not get compensated under any circumstances.”
“Don’t ever buy from them. We bought tickets for right next to the stage 2 weeks in advance and the night before the concert, they tell us they can’t “fulfill” the tickets so we can either get a refund or pay the SAME PRICE for nosebleeds which is all that was left. Absolutely ridiculous, no idea how they’re still in business.”
“Purchased 4 tickets to see the Backstreet Boys in Vegas. Spent 4k on flights and hotel, 2k for the tickets, and on the day of the event, upon attempting to retrieve my tickets, I received notification that my tickets were retrieved by someone else. Spent the entire day on the phone with Stubhub's customer support and was met unprofessionalism and lies. They informed me that emailed the seller and their email bounced. They strung me along, directing me to call back several times throughout the day and promised me a link to obtain comparable tickets, but they never did. Several calls took over an hour just to reach an agent. I asked for a refund several times and never received the link for it. I had to contact my credit card company to dispute the charge. Stubhub is corrupt. Their agents are rude and unprofessional, often terminating my call when I expressed concern and frustration. Their call center is based in India and there is an immense language barrier. Do not ever purchase tickets from this company.”
“I have spent days attempting to sell tickets to a baseball game that I cannot attend. Due to Stubhub issues on their website platform my tickets have been unable to sell. Communication with customer service has not helped. Despite them admitting this technical issue and admitting their inability to correct it, their companies recommendation is that I should attempt to List my tickets For Sale on a different competitors site, like MLB. So you are unable to provide a service that you say you can, and your answer to help me solve my problem due yo your glitch is to go to your competitor and use their service? You failed. I won't buy tickets from your company again.”
“Resell process was a disaster. Really bad software, crashed several times, and has a convoluted process flow. Definitely do NOT use StubHub if other vendors are available. Stubhub WAS able to charge me twice for 1 ticket. Now I'm waiting 15 days for maybe someone (bot) to reply. Scam company.”
“Resell process was a disaster. Really bad software, crashed several times, and has a convoluted process flow. Definitely do NOT use StubHub if other vendors are available. Stubhub WAS able to charge me twice for 1 ticket. Now I'm waiting 15 days for maybe someone (bot) to reply. Scam company.”
“Well I never received tickets in email provided, it was for the Backstreet Boys show on 08/10/2025 at the Sphere, I called you guys and person on phone did make it right when she resent tickets using a different email, to my original email on file. And I was able to download logging into my Ticketmaster acct As They were sent It was for Order #620323324”
“Stubborn sent me a email for a concert i was attending. It was to add parking. I haven't been to a concert in years. With fees it was $80 after all was said and done. We got there and the venue was only charging $20. Yes I'm an idiot. But just posting so no one else has this happen.”
“Do not buy your tickets through Stubhub!!! I was sold tickets and given the same seats as some family members and they absolutely refused to refund my money and let me buy different seats. All together we paid for 5 tickets though two different purchases and were given 3 seats because some of them overlapped. I was told over and over again that they do not do refunds and all sales are final even when the mistake is theirs. Dishonest company and horrible customer service!! Buy your tickets somewhere else!!!”
“I purchased tickets on stubhub then resold the tickets on stubhub then stubhub sends me proof of sold and transfer of the tickets then stubhub does not transfer the tickets and tells me that the proof of transfer they sent me is not proof of transfer. Total scam! Will never use scamhub again”
“BUYER BEWARE!!! DO NOT BUY FROM STUB HUB!!! THEY ARE VERY UNETHICAL!!!
I accidentally clicked on wrong location for a venue & Stub Hub lied saying they'd fix it after processed, 2-3 business days. They said I'd get my money returned to Pay Pal Credit after that was done. So since I trusted Stub Hub, I bought a second set of tickets through Pay Pal Credit. I then called Stub Hub to make sure they processed & the charges were reversed. The guy at Stub Hub laughed & said I was not getting my money back!!! I trusted Stub Hub to rectify the situation and they would not! Pay Pal Credit disputed both transactions. I spent a total over $3200. I fought this over 2 yrs & since I'm a senior & wanted to get this monkey off my back I paid the tickets off! I figured it would cost the same amount through an attorney!
Extremely unethical & stole $3200. Neither sets of tickets were used!!!!”
“Horrible company.. a rip off.. make your reservations at the location. They are impossible to get returns on or refunds and you'll pay a hefty premium for them to get your tickets. A total rip.. Use Ticket master if you have to but DO NOT BUY ANYTHING FROM. THESE Fraudulent people”
“I bought tickets 2 months ago and I have not received tickets right away and I let them know I haven’t by calls; emails and chats; didn’t hear anything back from the “escalation” and today is the concert and I called again. They said “technical issue” happened and I will be getting tickets. The problem is I need to drive 3 hrs and without any tickets just spending my time for no reason because they have guaranteed refund. I DON’T CARE it is not how you should treat your customers. The tickets are $350 and go there without knowing if I actually visit the concert. This is unbelievably disrespectful. PLEASE NEVER USE THEIR WEBSITE TO BUY TICKETS. I DO NOT RECOMMEND THAT!!!!!!!!!!!!!!!!!!!!!!!!”
“Sold me a ticket that I couldn’t redeem their app kept trying to sell me a more expensive ticket missed the game the worst experience I’ve had in my life. Poor customer service just out to get your money.”
“I spent $700 on tickets .when i got to the event I went to will call and there were no tickets. I ordered 3 3 day event tickets there were 10 pit passes waiting for me. I called and was originally told I would be reimbursed but they never did so I continued to call and they got more rude and nasty each time I called all I got was the run around. They are a Rip off and Rude”
“Buyers Beware! I purchased tickets on May 18, 2025 for a concert scheduled on July 19, 2025 and received an email from StbHub a few weeks later, which included a link for me to accept tickets. However, the link was no longer active. I called Customer Service and was on hold for 81 minutes and still the issue was not Resolved! Thus, I visited Ticketmaster website and received an email the Same Day to accept tickets. This was a seamless process.Please Buyers Beware of purchasing tickets from StubHub. BTW, not until after I reported StubHub to my credit card is when I received an email from StubHub requesting that I accept tickets the day before the concert. Really? Again, Buyers Beware!”
“I accepted a ticket 1 hr before the event. I was unable to get it to download and get access. Despite calling, trying on line for an hour I had to purchase another ticket at the box office. Customer service would not refund my money.”
