“Purchased parking tickets day of event and could not receive them until after the event I tried to call and they kept giving me a run around for why they couldn’t refund me. Said it was due to the fact I didn’t call the day of the event which is ridiculous because I was busy trying to find parking & driving around and literally couldn’t not contact them! What did they want me to do crash?! But it’s fine apparently they need my $50 more than I do.”
“I bought tickets in June to go see a tennis match at the national bank open in Montreal for August 3. I did not receive my tickets and when I spoke with customer service they said I would get my tickets three hours before the match. Went to the event and still didn’t receive my tickets. Called customer service and was on the phone with them during the entire match while I stood outside not being allowed in! Mind you me and my husband and 15 other family members all travelled from Nova Scotia to Montreal to see this event! This is unacceptable! All they offered was to refund our tickets! What about our travel expenses!? The customer service agent told me I had to purchase gift cards to prove my identity. Come to find out there were multiple charges on my credit card for I tunes gift cards! Complete scam! I will be initiating a small claims suit against this company! Do not use this site! So unprofessional!”
“Bought the tickets 2 week before the event and was promised to receive the tickets on the day of the event, but never did. The event started and we were not sure hiw to claim the tickets and had to call the customer service. They told us that they can’t find a replacement tickets and that they will refund the tickets. So we had to buy new tickets again. This process waisted 30 minutes of the concert.”
“I had tickets purchased for the Jacksonville jaguars /Pittsburgh steelers preseason game a week prior to the event.
I Never received the email with the ability to access and retrieve the tickets.
I called customer service to request the tickets, I was then told that there had been a mistake and the seller had not processed the order(a complete lie) since had a confirmation email when they processed my payment!
I called customer service and they promised a comparable ticket exchange (which was not equal) but then I didn't even recieve the tickets I chose.
I waited half an hour to still not receive the tickets and called back again.
I received another excuse and was then sent even worse tickets as an option, but we wanted to go because we paid for parking and were in the area.
We finally got tickets on the third try, but they were significantly worse than our original tickets!
I believe there was a bait and switch situation where the seller sold the tickets at a much higher price than we paid and didn't send the tickets to us!
Stubhub then kept kicking us down the road to significantly worse tickets!
We are very disappointed with this process and we have no faith in stubhub going forward!
BUYER BEWARE!”
“Terrible bait and switch company. I purchased a specific parking lot space for a concert venue and received a spot hero pass with information not pertaining to my vehicle. I cannot use this pass. I contacted stubhub and they were extremely unhelpful. They scammed me and would not refund or cancel my order. This statement on their website is completely false "Customer service all the way to your seat · Every order is 100% guaranteed." Do not ever use them. Their listing are not correct. They are a scam.”
“Absolutely terrible! Tickets were never delivered and custom support is absolutely terrible. The guarantee policy is an absolute scam!!! Was offered noise bleed vs lower level that I originally paid for. I drove 50 minutes to the event, paid for parking to never receive my tickets that I bought at 11am for a 3pm game! There should have been a proactive message if the tickets failed to be delivered. Trying to get a refund to keep being hung up on the phone. Nice job for ruining my experience!”
“purchased a parking pass for Sofi stadium in Englewood Ca for a Shakeria concert. I arrived 2 hours early. Police blocked off the entire area in front of the stadium, thus not allowing me access to the area were the parking lot was. I drove around the stadium for 1 hour looking for another way in, but to no avail. In addition to the $100 i prepaid through stubhub for that parking pass, i then had to pay $50 to park in some lot 2 miles away and walk. I contacted stub hub as soon as i entered the stadium and again 4 days later but they will not provide me with a refund. They said they wanted proof that the streets were blocked off. Are you kidding me??? Never again will i do business with stubhub”
“I paid 46.40 for parking at a patriots game and the tickets never arrived. I called stubhub and the representative gave me replacement tickets to a different lot. When I arrived at the game I discovered that the lot they gave me was free, was a mole walk from Gillette stadium, and was also a 90 minuted delayed release lot. So, I ended up paying 46.40 for a lot that was free to park in and then could not leave the lot until 90 minutes after the game ended at 10:30pm. I didn't get home until after 1:30am. I called the next day and the customer service representative sent me a voucher for $11.60 towards a future purchase. I called back and another representative, named Ivan, said that is all they could do for me. He would not let me talk to a supervisor. Just a word of warning that stubhub will keep your money even if they never provide the purchased tickets.”
“Absolutely horrible company that provides a middle man for fraud. Drove 4 hours to a concert with my family, paid for 2 night hotel stay just for this concert only to find out I was sold fraudulent tickets. $714. This complaint need to be shut down.”
“Terrible experience selling tickets on this platform. Spend hours on hold with customer service who assured me they had resolved my issues only to find out the next day that they never transferred the tickets I sold and cancelled my sale. Customer service was incompetent. Held for 30 minutes and then was hung up on before I ever spoke to anyone forcing me to call again and be put on hold again. Will never purchase or buy tickets from this site again.”
“Use with caution. Terrible customer service.I went to download my i tickets and was told they had already been claimed by another email. Spent over 15 hours back and forth with customer service with multiple reps just to be told thair was nothing they could do even though i could prove i was the purchaser and i did not recive the tickets. Did not get to go to my event and have not heard anything about a refund. They just didn't seem to care cause they already had my money.”
“Worst experience ever! No way to contact customer support. No real ticket information. This is simply a middle man company that will charge you a large fee for connecting you with someone selling tickets. They have no clue and dont care about your experience. Just getting their fee. I literally received ticket information 15 minutes before show time. 15 F***ing minutes! Stay away from this bull$#it company. They dont care about you at all. Just getting their fees.”
“This was the worst experience of my life, ive never ordered in advance and
I was so excited for the lion king, 1600$ later. Unforseen circumstances happen, and they could not help us at or give us our money back or even a rain check!!! Absolutely terrible!!!!
Never would i deal with these people again!!!!”
“TERRIBLE EXPERIENCE - DON'T USE STUBHUB!! June 4th I purchased tickets for an August 6th event. I went to the venue website to purchase the tickets. Once the transaction was completed, I received multiple emails from Ticketmaster, StubHub and Live Nation. The Ticketmaster email said I would be notified when the tickets were available for me to “claim” I was concerned about the several messages that kept coming from all three sources and also that it was possibly a scam. I called Ticketmaster and was referred to StubHub. They assured me that it was a legitimate transaction. They further explained that it was a resale -which I did not know at the time of the purchase – and sometimes the tickets are not released right away because of scalping or whatever. She said to check back in a few days. I hadn’t received an email by June 14th, so I called again. She asked me to send a screen shot of the messages I was receiving to prove I had accessed the sight properly, which I forwarded. After our call, she sent an email explaining the StubHub guarantee. She assured me this was typical with resale transactions and said I would have the tickets no later than the date of the event.
Receiving no further emails I started checking again August 5th, the day before the event. I called StubHub again and was placed on hold and assured they were going to resolve it that day. I was told repeatedly that the internal solutions team was working to resolve my issue and that they had escalated my case. I called two more times on the 5th of August. No follow up email or call from StubHub.
August 6th – day of event – I called StubHub again at 8:55 am. The representative (Angel) repeated precisely what I had been told on the 5th. I was on hold for 31 minutes and then disconnected. I called back at 9:28 am and was on the phone with another representative (Karim) who repeated the script again and asked me to send more screen shots of my attempts to access the tickets. He sent some troubleshooting procedures, which I did. He then assured me it would be resolved that day and I would hear back. No call back by 12:57 pm so I called again. The call lasted 20 minutes this time, same outcome no results. But this rep said he could release replacement tickets one hour before the performance if I still did not have the ones I purchased. He further said there were at least 40 seats in the same location on the seating chart, so it would not be a problem. These two tickets cost more than $500.
At 5:36 pm, I called again as we sat in the parking lot of the venue. This representative (Hannah) said she would work on it right away. She asked me AGAIN to send screen shots of my attempts to login in to Ticketmaster, StubHub and Live Nation. I did all that. She kept placing me on hold for 5-10 minutes at a time, but offered no information other than the internal solutions team was working on it. In the meantime, my husband went to the sight and saw numerous tickets available, but they were being snatched up pretty quickly. We could have replaced these tickets for 2/3 the cost, so I know StubHub could have made me whole before the concert, but they did not.
We drove 5 hours each way for the concert and had an expense of over $250. for overnight accommodations for this concert.”
“We bought tickets well in advance of the Outlaw concert. The day of, still did not receive the tickets. Stubhub claiming that the venue had not yet released them even thought the the opening acts had been going on for at least 2 hours. We called and got a chatbot etc. Wasted about an hour before giving up and buying new tickets at Ticketmaster. DO NOT USE STUBHUB IF YOU WANT TO GO TO A SHOW!!! COMPLETE SCAMMERS!!!”
“Getting a refund for a $61 parking pass that I could not use because it was closed for renovation was impossible. I had to pay an additional $40 to park the car in the regular lot. Called to get the refund but they keep on hanging up on me as soon as they hear about getting a refund. Not recommended at all.”
“I sold my tickets and transferred them as I was suppose too and now the night of the concert I’m told the tickets weren’t transferred. The buyer was having problems with the transfer, so I contacted customer service and chatted with someone who told me that it was all set and I could rest assured I did everything right on my end. I woke up today the day after the concert to a 336 dollar charge. I’m a single mom and this is taking from my bills now all because I was assured my end was taken care of. If I had known I had to take more action I would have done so. After today, I will never be using stub hub again. I have purchased numerous concerts, and transferred some before without an issue. I also have to wait 30-45 days to get an answer from them.”
“My mother in law bought tickets for an event over 7 months ago, today is the day of the event and now all of a sudden the tickets are gone. Customer service has done absolutely nothing to help her & also lied to her face saying that they PROMISE to give her new tickets that are equal or better value. She is now crying because she is now out $700 along with travel and hotel fees & missing her favorite band. Absolutely HORRIBLE on their end and I hope they retrain every associate that is hired due to this.”
“Didn't receive tickets. Got a refund. But ONLY after we reached out. Clearly they had no intentions of upholding their end of the bargain. Pretty simple commerce and it's their entire purpose but failed to fulfill that. One star is only fair.”
