“My husband surprised me with tickets to Earth Wind and Fire at Starlight in Kansas City missouri. He purchased the tickets 6 weeks in advance. They were $200. And by the time we got to Starlight to get our tickets. They said StubHub had resold them and kept our money. We have been in contact with their customer service supposedly we will be getting our money back. But I would absolutely never ever refer this company to anything as far as getting tickets. It's not worth it go to a legit place”
“My husband surprised me with tickets to Earth Wind and Fire at Starlight in Kansas City missouri. He purchased the tickets 6 weeks in advance. They were $200. And by the time we got to Starlight to get our tickets. They said StubHub had resold them and kept our money. We have been in contact with their customer service supposedly we will be getting our money back. But I would absolutely never ever refer this company to anything as far as getting tickets. It's not worth it go to a legit place”
“Never using stubhub again, didn't receive my ticket even tho i was informed transfer was ready, contacted them with no help, they said they would send me another ticket, didn't receive that ticket and when asked for a refund there was no help, they tried contacting the seller and there was no response, which to me it says they don't verify their people selling tickets.... and now i am out of $700 dollars!! Terrible customer service. Terrible company practices.”
“i listed Paul Simon tickets that i had bought through Ticketmaster, they were purchased on Stubhub but i could not transfer them online as it was Will call. i read all stubhub info about how to address it, sending barcodes of my purchase, trying to email the buyer directly and eventually much time of phone with customer service that day explaining it all. all before the deadline by the way.
did everything i could to fix the issue only to find out the next few days that they charged me $1000 for what they say were their costs to fix with buyer, all without paying out the original amount of $800+ that was my portion of the sale. all of this without any explanation or proof of how this cost them $1000. i have complained only to be told, that they followed policy and i did not. truly a scam, DO NOT LIST YOUR TICKETS WITH THEM OR TRUST THEM on chat line.”
“I purchased VIP ticket for Inkcarceration 2025 on 7.14.25 through StubHub. Got confirmation. On 7.16.25 I received email that the ticket is not available and StubHub would get me an alternative ticket. Click on Alternative Ticket. Next page says that no tickets available. I'm already in Mansfield, Oh, with booked accommodation and now have no ticket. More timely notification would have been helpful. Needless to say that I will never purchase anything with stubhub again.”
“AWFUL EXPERIENCE. My friend and i had tickets for Coldplay, a decent section that had an amazing view. Ended up being fake tickets and we were on the phone with Stubb hub about it, they gave us other options, them being an obstructed stage view that we can barely see the concert. I do not recommend buying tickets from here they are most likely FAKE!!!”
“Tried buying tickets 4 times, they told me there was a problem with authorisation from my bank. 3rd time i tried to buy tickets i bought it with a bank representator on the phone they told me theres nothing wrong. Stubhub declined transaction 3 times telling me its my bank and their system and that theres nothing they can do. First try on vivid seats with same card went through and got my tickets 5mins later. Stubhub is unreliable and customer service is useless.”
“Do not buy tickets thru stubhub! I had an event cancel, 6 months later they won’t refund the tickets. A complete scam. They told me I had to get confirmation myself instead of them putting in any effort. If the promoter doesn't post as canceled you are screwed!”
“Purchase tickets with a confirmation at 815am for a performance today at 730pm
. Received notification that the tickets would be available or at 430pm. Contacted customer service multiple times and was informed at 650pm tickets were not available. Hideous customer service experience! Do not use StubHub!”
“Purchased 2 seats to an upcoming concert. Stubhub added charged me for insurance and an $85 parking pass to my CC. Neither was authorized. I then spent over ah hour on the phone with 2 separate CS reps. (obviously off-shore) and no refund yet. If not reversed, i'll be reporting and challenging the extra charges. won't be using their platform EVER again.”
“Order ticket form Stubhub in June for an event that was taking place in August. The description on the ticket did not match the description of the tickets on the website. Contacted Stubhub customer support to confirm I received the correct tickets. StubHub requested a screen shot of the tickets and forwarded it to StubHub escalation team. StubHub escalation team confirmed the tickets were not correct. StubHub sent information on how to return the tickets. SubHub picked up the tickets and has not provide replacement tickets or a refunded.”
“Bought a parking pass to a Yankee stadium, which was listed as such. When we got to the parking lot address listed on pass, we realized it was far from stadium. We ended up being late to the game. When contacted customer service, they said they realize we received different parking than what we reserved, however we had to report this within 2 hours to get refund. They offered 25% voucher instead. Parking they sent us to was very far, and cost about $5, vs $40 we paid.”
“Completely misleading and a scam. Purchased tickets from StubHub back in February for a Luke Bryan concert in Toronto in July. Order confirmation said tickets would be released on day of concert by 4:00 p.m. Received e-mail that tickets were released but no tickets were received. Spent more than 2 hours on phone and virtual chat with agent who said they were 'working on it'...long story short, they could not reach the original seller, there was some sort of 'technical difficulty' I never received my tickets, and since there were no tickets available, just told me the only option was a refund. This is an hour before the concert while we were at the gates of the venue! Spent hundreds in travel and hotels only to miss the concert and unclear when or if the refund is coming in. Complete scam and will never use StubHub again. Buyer beware!”
“I’d give them zero stars if I could. Like other people have said their customer service is absolutely horrible. Been on the phone multiple times for hours trying to find out where my credit went to when a concert we were to attend 5 years ago was cancelled. Stubhub said they can see our credit on their end but we can’t access it. They keep saying they’re sending it to upper management and they will get back to us and we ask why we can’t talk to upper management ourselves and they say it’s under review and they will get back to us. Not once in 3 months have they emailed or called us. We just get the run around every time we call. I will just mention that you’re taking a risk of losing your money if you use them so don’t !!”
“Stay away! They never delivered my tickets then told me I had to drive 1.5 hours to the event in the hopes that the ticket would arrive to be able to get a refund. SCAM”
